NOOOOOOOOOO! On our 4th night what appears to be bed bugs started coming out in the middle of the night!!! Now the huge red bubbled-up blotch under my left eye makes sense. I woke up the day earlier wondering what had bit me during the night before. After close inspection tonight, I caught one of the little suckers creeping on the fabric headboard of my twin bed. He saw me at the same time and tried to hide in one of the seams of the headboard fabric! I grabbed him with some tissue. All night long I was grabbing and killing these bugs one after the other from our beds and pillows!!!I have the heebie-geebies and I'm ready to get the heck outta here. I pulled my bed and my daughter's bed away from the headboards about 2 feet. As soon as the sun come up, management will certainly hear from me. I'm totally livid!! We have an additional night here. I reported the issue. They called an infestation guy this morning, who showed up but now we have no room until someone else checks out. Trip to Pisa ruined. We were offered wine for being awake all night and being bitten. We were asked to leave our luggage and valuables in the hallway outside the infested room or to shove our luggage and shopping bags in the small unsecured reception office. Unacceptable! I was told the manager might not be in today after I asked to speak to someone who could reimburse us for our night of terror, which apparently greatly upset the desk clerk. She asked if we GOT BIT EVERY NIGHT and quipped that it's not the hotel's fault that bugs came from someone else. All I wanted was to be treated kindly for the issue, which I think requires more than wine. Wasn't one night of watching the bed bugs enough to be compensated for one night. This is how you treat guests who come to you with a health hazard?? read more

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I absolutely love this place. I moved from Southern California to Florence for school when I was just a teenager & fell in love with the city for years. Now that I am older & had the chance to visit again, I searched high and low for a decent hotel. Florence is apart of me so I needed to find the perfect hotel. I came across the Hotel Hermitage one night and booked it! Upon arrival, I was greeted by the nicest hotel staff ever. The overall service here is so welcoming and warm! The staff does speak great English, so if it is your first language, you will have no problem at all. They go over the reservation & everything provided in very clear detail. Also, they offer maps of the city and different suggestions for things to do when touring! Apart from the staff, my favorite part was the views. Looking out of these windows and seeing the city really brought back so many good memories. You have a view from every part of the hotel, so that is a plus. Also, you have a beautiful view for breakfast as well. The location is also perfect - 10/10 - being right above a gelato shop and right next to the ponte vecchio! It is very easy to access many different sites while staying here! Anyways, if you are searching for a well priced and lovely hotel to stay at during your trip to Florence, book this place! You will not regret it one bit. I will continue booking here every summer on my trips back to Italy! read more

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Tiny, old hotel. The windows are nowhere near soundproof, so at night I had to listen to sirens and car alarms while trying to fall asleep. Hotel breakfast is continental only. Bedspread looked like it was from the 1980s. We found several mosquitos buzzing inside our room. For a 3 star hotel, I expected better. We will not be back. read more

Location is fantastic, right next to the Ponte Vecchio. Room was comfortable with a good size bathroom (superior double room). Great rooftop terrace overlooking the river. Staff could not have been nicer and got us a last minute reservation to see David. I would definitely stay again! read more

Hotel Hermitage - View from rooftop terrace - Hotels Near Me - Poggio A Caiano, PO

This place was charming and the staff delightful. It is right next to the Ponte Vecchio! Reminded us more of a B&B - good stuff!

I fell in love with this hotel the moment I entered its 19th century reception area and lobby overlooking Ponte Vecchio. The room was large and full of old, but very functional furniture that made you feel as if EM Forster might have stayed here when he got the inspiration to write 'A Room with a View.' The bathroom was modern, but with a glass shower in the room. If you are not comfortable with your roommate watching you shower, he or she can wait in the charming lobby while you get clean. I was solo so the shower set up was no problem and I simply found it a clever way to provide the modern conveniences in an old hotel. The breakfast room on the top floor offered a nice breakfast, in a sunny room where you could see the tower at Palazzo Signoria. The Uffizi is around the corner and all major tourist attractions just a short walk away. The train station can be reached in about 10 minutes. A performing arts center in an old church is just outside the door of the hotel. The staff, including the breakfast attendant, were very friendly and helpful. The wifi was strong. read more