I stayed at the Hotel Duomo over Christmas. As a solo traveler I booked a single room. And while it was small, it was so perfect. The staff was amazing. I recommend adding the breakfast option bc it had the best of everything, American breakfast options, Italian breakfast options. They even left me a little gift for Xmas! And of course the location is so perfect. It's centrally located so you can stop back by your room to drop shopping bags, rest or use the bathroom (iykyk). Highly recommend! read more

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FIVE STARS IS NOT ENOUGH. this place was INCREDIBLE. overlooks the city, clean, the staff all went out of their way to make your experience here as enjoyable as possible. The free snacks and teas and liquor was such a fun way to start off your day of adventuring through Florence. read more

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No hot water for bathing... when you get hot water, it goes from icy cold to super hot in six seconds. Cute two person elevator. No refunds of any kind. Book via third party. The hotel is pricey if you book with them. Beds are rock hard. Our room had a cute balcony but the view was of other roof tops. Nothing to see here... great location if you don't mind cold water. Limited breakfast for 11 euros a person. Better food options on the side streets. Very tiny rooms, but you're going for the location not the hotel. read more

As a solo female traveler I'm a bit nitpicky when it comes to accommodation in a foreign country. I'm more inclined to picking hotels due to 24-hour service but I value any accommodation as long as it provides basic amenities and is centrally located. I'm too old for a hostel but since I use the hotel to sleep 4- or 5-star hotels would be too much of a luxury to consider. I found Hotel Duomo using booking.com (preferred site for hotels in Europe). Coincidentally it was one of the hotels listed under Rick Steves' Italy guidebook. It's a solid pick for a three-star hotel as it's located in the Piazza del Duomo with the Duomo *literally across the street* from the hotel. It's so close that I managed to get a (somewhat weak) connection when I tried using the Duomo's official wifi (included in your ticket). The reviews highly suggest to pay for an upgrade to get a view of the Duomo - it was worth the upgrade. The view from my room #32 was one of the best views of the Duomo in all of Florence. For those that don't have a room with a view don't fret: the dining room outside provides a lovely view. Like the previous Yelp reviews have mentioned, the hotel was a bit hard to find. Even with Google Maps I had to resort to calling the hotel to give me more specific directions. The sign for the hotel's really small, which can easily be missed considering the sensory overload of the Duomo. The hotel lobby is accessed by an elevator that takes you to the 4th floor. Rooms are located along the same floor as the lobby along with the main dining room. ROOM: It is average for European standards (which is small for most Americans). As a solo traveler I expected as such. However what I was most impressed was the balcony with the view along with a mini-fridge that contained complimentary beverages, at least for the initial stock. The room comes with complimentary wifi, but it was down for several hours so I have to resort to the wifi code provided by the Duomo itself. Plugs were situated so that I could charge my phone and laptop next to the bed. BATHROOM: Decent-sized bathroom with a shower and a bidet. I liked the complimentary soaps they provide you. DINING: While not complimentary, you can have breakfast in the dining area where they have a decent selection of typical breakfast items. Noteworthy was that they catered to the American palate and had hot breakfast meats in addition to scrambled eggs. This was also in addition to typical continental Europe fare, which was a selection of fruit and pastries. OTHER AMENITIES: The hotel provides a free museum-booking service for the two famous art galleries: Accademia and Uffizi. Getting it through the official channels isn't as straightforward as it sounds, so I found this service to be essential. They were also very accommodating when I had to switch my Uffizi day upon revamping my Florence schedule. When I actually got to the museums I had no trouble with their ticket office when getting a ticket through their reservation. Francesca herself was a nice lady, but it took me a while to get used to her hospitality. Compared to the other two hotels I stayed in for Venice and Rome, I didn't get as much hospitality from her in terms of trying to make my stay as welcoming as possible. There was a slight miscommunication with trying to explain to me how the locks worked in the doors but everything was settled within the first day. I highly recommend this hotel for the excellent location to base your Florence sightseeing as the Duomo is central to everything around the city. Should I come back to Florence I'll gladly book this hotel again. read more

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RUDE, and nothing like they promise. Funny they demand you pay at the time of booking but then will not give you the time of day. I'm not sure who gave the 5 star review but have a hunch it was the establishment themselves. Many great places to stay in Firenze... don't waste your time with this place. read more

Booked and Paid well in advance because we wanted to be in this location for our first ever trip to Italy. Everything we read about this place was top notch until the Corona Virus hit and we had to cancel our 3 week trip. Not a single location where we booked all over Italy where we had prepaid gave us a hard time and were more than willing to refund our money due to the unforeseen circumstances. But not Hotel Duomo....oh no they stated we booked a lower rate at a non-refundable price. We have offered to pay a penalty to in order to recover some of the 700 USD we are be robbed of but nothing. We have even been told that the virus is not in Florence and life goes on as usual. The only thing is, we cannot get there because the rest of the country is in turmoil. Worse customer service ever. Hard to imagine we would ever see this kind of response during one of the world's largest virus outbreaks in our lifetime. HOTEL DUOMO should be crossed off everyone's list for the simple fact that they do not care about anything but money and not a care in the world that they are keeping money for services we will never receive. SHAME on you HOTEL DUOMO. ZERO STARS is too many for you. read more

Hotel Duomo is very conveniently located across the street from the north side of the Duomo. (Yelp's address is correct but the map incorrectly shows a location south of the Duomo a couple of blocks away.) It is easy walking distance to all of the major attractions, as well as the Santa Maria Novella train station. Of course, it's usually pretty busy around the Duomo with lots of people, street music, etc. until late. My review is only for the very small single rooms which are advertised to be approximately 9.5 square meters. In that space, you get a single twin bed, TV, small shower, desk, safe, bidet, etc. Most importantly you get working air conditioning, extremely important in the summer, and working wifi. The space was enough for me; with all the places to go and food to try I didn't spend a lot of time in the room except when resting. I don't even know if the tv worked as I never turned it on. The breakfast was not included, but could be purchased on a daily basis. This is a plus as they had the worst breakfast I had in Italy. You can do better elsewhere. Hotel staff was friendly, helpful, and many of them spoke English. One thing to be cautious of is that the entrance is very understated. The only sign is a small brass plaque with the name of the hotel to the right of the door. Thank goodness the cab driver pointed it out as I would have missed it. read more

Hotel Duomo - Entrance to Hotel Duomo. The brass plaque is to the right. - Hotels Near Me - Florence, FI

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Very friendly service, excellent clean room, helpful staff, and unbeatable location. Didn't need to taxi anywhere. Highly recommend! read more

Hotel Duomo - Hotels Near Me - Florence, FI

The location is excellent. We upgraded to the Duomo view room and it was totally worth it. We sipped wine on the balcony in the shadow of the Duomo. The room was clean, nice, basic, and worked well. We tried the breakfast but weren't so impressed. We might have been spoiled by some other great breakfasts on our trip, but I wouldn't sweat it, there are a ton of breakfast options around there. read more

Hotel Duomo - Take the elevator up to 4! - Hotels Near Me - Florence, FI

Clean, friendly, and convenient. The staff was wonderful and the rooms were extremely comfortable. I say 'rooms' because we had an itinerary change a week before the trip and I needed to adjust our reservation by a day. We stayed in the Duomo view room for the first 3 nights and one floor below for the last night. Both were great. There is quite a bit of street noise in the rooms facing the piazza. Weekend partiers could be heard singing and laughing until early in the morning and the street cleaners' machines echoed across the open spaces. If you're a light sleeper or an early-to-bed type, I'd suggest one of the quieter rooms in the back. I got engaged on the Duomo view terrace and a more romantic spot in all of Florence would be hard to find. 10 out of 10; we can't wait to go back! read more

Fab location right across from the Duomo with a number of restaurants and shops around. The rooms are decent size for Europe. The only reason I'm giving 4 and not 5 stars is the beds - WAY to firm for my taste. Breakfasts are included and quite good. read more

This is a wonderful location near everything! The rooms were very nice and the staff was extremely helpful! We did not originally get breakfast, but added it to our bill when we saw how wonderful it was! According to friends the only thing missing was the washcloth in the bathroom! I didn't mind. Would come back again and again! read more

Amazing location! It is literally across the street from the Duomo. You can look out your window and see it. Bring ear plugs if you're a light sleeper - The Duomo bells are very loud in the rooms (but this can be a plus if you enjoy bells). Giving the hotel five stars especially for the people who staff the front desk. We had some problems with our reservation but they gave us a discounted rate and found us other nearby accommodations (also at a discount) when they didn't have space for our full stay. They were amazingly helpful during what could have easily been a stressful situation. read more