I stayed at this hotel with 5 other people for 4 nights, via reservations made through Expedia. I've also extensively researched online reviews of this hotel and have come to the following conclusion. If you expect to need any accommodations, for any reason, do NOT stay at this hotel.
A few reviews mention the unprofessional desk clerk during day time /early hours. We had the same experience, when dealing with Rita. She provides the worst customer service I have ever experienced from any hotel, ever. And I have traveled extensively for over 30 years, on personal travel and as a member of the US military.
The day manager does not represent Paris or her country in a positive manner. This was extremely unfortunate as it was my daughter's first experience in Paris. That being said, if you only dealt with employees after hours, you may have received excellent service from either Alfredo or Francois. They are pleasant and provide great support. However, after seeing how this establishment is run beyond the very basics, and how management treats both employees and customers I warn you to go elsewhere.
We booked 2 triple rooms for 6 people, and were given 4 double rooms (which equals EIGHT people). The hotel wrongly represented the rooms to Expedia, and resulted in us having to pay for a 4th room we never even used. Furthermore, they also rented the extra room to other travelers, doubling the fare. The manager told us that we would be provided breakfast instead, but that in NO WAY equates to the same value for even half the fare. When explaining that to her, she refused to listen to us, then went out of her way to be extremely unpleasant for the remainder of our stay.
When addressing our concerns with Expedia, I found the manager had already called and provided misleading information. This lack of integrity greatly concerns me, well beyond negative customer service. After further discussion with Expedia, I was assured they would be forwarding my complaint to their quality department for further action. In the meantime, I am sharing my review to ensure other travelers are not put in the same positon we were put in. read more