My husband and I (along with some of our friends) stayed at this hotel during a quick 3-day stopover on a trip to Europe. While my initial impression of the hotel was wonderful (great location, clean rooms, mostly friendly staff, etc), we had a very upsetting and unacceptable incident on our last night.
In the early evening (sometime between 5-7pm), a fuse blew in our room. We were using the proper converters, but somehow it blew anyway. Oh well, no problem, surely this happens all the time. We informed the man at the front desk, who asked if we needed it taken care of right away. I told him that we were heading out to Montmartre for the evening and wouldn't be back until midnight-ish. He assured me it would be fixed by midnight. When we returned to our room around midnight, it was not fixed. The same front desk clerk was there, and he told me there was nothing to be done since it was now so late. I would have understood that if I hadn't had already told him several hours prior, when it *was* a reasonable hour to fix the issue. To make matters worse, we were leaving for an early flight the next morning and desparately needed to charge our devices (which held our boarding passes, confirmations, etc).
The first solution the clerk gave me was that I could bring all my devices (phone, ipad, etc) down to the lobby and he would charge them for me overnight. I was obviously uncomfortable with this. He seemed incredulous, and said he was offended that I didn't trust him with my belongings. He said that because I "find him untrustworthy", his second solution was to use an outlet in the hallway of the hotel near my room to charge my devices. Obviously leaving my phone completely unattended in the hallway of a hotel in a foreign country was not an acceptable solution to me, so I politely asked if we could switch rooms within the hotel. Despite me paying for the highest room type they had, I told him I would be happy to switch to any available room to pay the same rate. He said there were no vacancies. At this point, he was cordial but seemed very agitated that I didn't accept these "solutions", and still kept repeating that he found it strange that I didn't trust him with my devices all night long.
As his third and final solution, he told me that there was a customer staying at the hotel that doesn't usually come back until 2 or 3am, so he told me I could go into this persons room to charge my devices as long as I'm out by the time he comes back. Not only is this the most bizarre solution I have ever heard of, I'm sure it's also illegal. It also makes me extremely uncomfortable - If he was willing to let me into another persons room while they are out, who would he have let into MY room all night after knowing we weren't going to return until later...?
After I rejected this option and told him how uncomfortable even the THOUGHT of it made me, he started to become frustrated. He told me that I had paid for a 3-star hotel, not a 5-star hotel. He said I was being unreasonable. At one point, he wrote me the address and phone number of the nearest 5-star hotel on the back of the hotel business card and told me I would be better suited there. Apparently, BASIC ELECTRICITY is a 5-star amenity that you should not expect from Hotel de L'Empereur. As you can imagine, I was offended, shocked, and appauled by this.
I won't bore you with the play-by-play that ensued for the next hour after this, but I'll give you a few details: He continued to call me unreasonable for demanding electricity and not accepting his "reasonable solutions". He refused to call the Manager On Duty or whoever was on call for situations like these. He would intermittently turn his back to me to ignore mem (like an actual toddler would). At several points in our conversation, he condescendingly lectured me about my "younger generation" (we are in our early 30's...) wanting everything done right away. He also mentioned "This is not America" several times, as if somehow, again, basic electricity is an American standard of living, unheard of in France. At one point, he told me it would make his life easier if I get all my stuff and check out that evening so he didn't have to deal with me. I told him I would gladly agree to that, since I didn't want to spend one more night in this establish anymore. As soon as he realized I was serious, he rescinded that offer and told me I couldn't be let out of my reservation for the night.
After arguing with him for over an hour about this issue, my husband and my friend's husband came downstairs. The icing on the cake? As soon as the men came down to take over the argument, suddenly he was willing to bend. After an hour of telling me I was unreasonable and that there were not any vacant rooms to switch us to, as soon as my husband and my friend's husband came down to continue the argument, he immediately switched us to a vacant room. It seems not only was this desk clerk unreasonable and offensive, but he was also mi read more