On Thursday, July 11, I had my nails done somewhere else in West Edmonton. $55 including tip for acrylic nails with gel overlay. Not a great job; four nails started to lift by Sunday. On Monday, I returned to get the nails fixed. VERY poor job and looked almost worse than the initial work.
Instead of going back to salon #1, I decided to search elsewhere. Hello, Hot Tips in Mayfield.
On Thursday, July 18, I walked into Hot Tips @ 4:45. Everyone was busy and had a client. Only had to wait ten minutes. Explained the situation of my nails over the past seven days. What I wanted was for them to treat my nails as if it was a completely new fill. I, of course, would pay the regular price of a fill which is $50 based on their pamphlet. I'm Asian but not that cheap not to pay for the service that is being provided.
The nail technician sat down across from me and asked what I wanted. Again, I explained the situation and how unhappy I was. I wanted a new fill.
The technician said that the nails were done very poorly and that with the shape of my small nails, I should have something different so that nails would not look so wide especially since I want the length short. She suggested Ombre nails instead.
I have been out of the game a long time. I do not know what Ombre nails look like. Does she have pictures for me to view to get a better idea? She came back with examples of different Ombre looks/shades. I wasn't keen on what I saw and wanted a better idea of what it would look like on my nails. (People, I am a very boring person. I don't want long nails nor do I want color or designs on them.)
In Vietnamese, The technician very loudly said to her co-worker halfway across the room "Bring your customer over here so my customer can check out YOUR customer's nails. This idiot doesn't know what the hell she wants. So annoying."
May I say, that I speak Vietnamese. My first reaction was to pick up my purse and tell them off, however, I really needed my nails fixed before the weekend. I kept my mouth shut and didn't react to her incredibly rude words.
So we decided to do Ombre. My technician told me it was regular $65 but she will only charge me $60. (How kind....since after I came home and checked out the pamphlet that a new Ombre set was $60 and an Ombre fill was $55. Guess I got charged extra because "I didn't know what the hell I wanted". Oh. And because I was an idiot.)
The nails took approximately 50 minutes. I think she did a great job. 8.5/10 rating.
Let me tell you what was NOT great. The fact that she talked in Vietnamese to her co-workers constantly. In fact, all staff spoke in Vietnamese with each other loudly across the room endlessly. They spoke about the customers, their co-worker that did a crap job on someone else's nails the other day and needed help, and on and on.
Let me tell all of you non-Vietnamese speaking people that go there and think these ladies are sweet. They are not. They will say something rude about you in Vietnamese while they look at your nails then look up at you and in a very sweet voice to explain to you about what they are doing to your nails. Do not be fooled by their soft voices when they are communicating with you. There are a lot of bitchy words being exchanged while they are working. LOTS.
My bill was $63 including GST. I tipped a small value of $8. Could have been more if I wasn't such "an idiot".
It is very unfortunate that this place doesn't care about their customers because I really did like my nails. I will NOT, however, return to spend my hard earned money here. They do not deserve it.
Loss of stars due to bad mouthing your customers and co-workers. Shame on you. read more