As a long time client for 8 years, who has been personally asked this year to give a "testimony"…read morefor the website...I am sad to say, Wellness on Whyte has become toxic and unprofessional. I am no longer recommending them. They use to be different, and have changed... Bullying, defaming character, playing games, lying... not a way to keep your business alive by allowing staff to treat people with frequent relational aggression, etc without addressing professionalism.
Reason #1 to avoid Wellness:
If a spa is not toxic, Practitioners should not be constantly bullying clients into getting less services by devaluing their pain and disabilities.
WOW staff are taking their personal problems out on their clients.
It's actually been difficult to adjust to being treated professionally at other businesses/clinics... being respected, listened to, and valued feels odd... that's how toxic Wellness has become. I've felt such relief since I've stopped supporting WOW... you actually get treated well at other businesses/clinics!
"No, I still need weekly treatment, means no, I still need weekly treatment."
Clients should not have to say this over and over.
As my physiotherapist remarked, clients should not have to validate their chronic pain to you, it's your job to listen.
Initially, I gave them a chance to remedy it, however, in the end, I can't trust a place of business with my pain that supported this unprofessional and disrespectful behaviour from an RMT. When I was not well enough one week to get specific feedback to the massage therapist right away, I was told she no longer wanted to work with me. After 8 years of trusting someone, it was a shock. I broke the silence about unprofessionalism, and was fired as a client for it. Unsettling.
Reason #2 to avoid Wellness:
As another example, the STAFF centred care has become out of control...
Products should not be taken off the shelf so you can't buy them and placed back out later.
I started buying online so the staff could not lie to me about how much was left of a particular facial product... it's truly unprofessional.
Wellness on Whyte has become unprofessional and has come away from client centred care.
It's sad.
One of the causes may be that the practitioners themselves use the products and services of Wellness, which is already a very small business.
Wellness has limited appointments! When the practitioners see you booking services in advance, they become upset.
The business model is flawed: It is another reason why it's become toxic.
You can't have practitioners pressuring clients to cancel other appointments they genuinely want and need because they themselves want the services/ are horse trading with other practitioners in Wellness.
If Wellness was not allowing their practitioners to "horse trade" services etc within the company, then there wouldn't be practitioners competing with clients for appointment spots. Again, highly unprofessional.
Reason #3 to avoid Wellness:
The more money you spend here, the more jealous the staff becomes and the meaner they get.
It's bad business to let your staff bully your best clients.
The LESS money you spend here, the MORE they will respect you.
A clinic where the staff get a mean attitude when you give them more business, is not a place to be.
In conclusion,
I never thought after years of supporting this business that they would shift in such an unprofessional direction.
They even somehow got my review removed from another platform, which is why I had to post on Yelp, where they cannot manipulate my review.
Interesting how they do business here....
I wouldn't trust them with your credit card either, as they will charge you for half your appointment cost, even when you had unavoidable sickness or emergencies. They will waive the cost one time, and not again.
The new polices allow them to rip you off, and it will cost you even if you don't get a reminder they were supposed to send.
It's truly shocking how much the money matters most here, and yet on the other hand, the more money you spend, the more they treat you mean out of jealousy. Very unprofessional.
My advice? Spend your money somewhere they actually want you to! LOL
