John was absolutely amazing! We had an issue that he was able to troubleshoot and find the issue!…read more Very knowledgeable! Highly recommend this company!

Unsatisfactory. About two years ago my 13-year-old Cal Spa was malfunctioning and I called…read moreAlbuquerque Spa Repair. It cost about $1100, and took a few weeks, to replace the heating element and pump. I stopped talking at any length with the technician because he had a habit of lecturing in a condescending manner. The heating element has been fine, but the pump failed about four months after installation after vibrating loudly for some time. Because it was still under warranty, it was replaced, again after a few weeks, but the new one failed the same way after 18 months (out of warranty). After watching a couple of YouTube videos I learned that replacing the pump is not difficult, so decided to do it myself. I got the best brand pump available (Balboa, used by spa manufacturers, about $350), and some O-rings locally, and it went in fairly smoothly. I found that the pump was attached with two screws (should be four) and it was still using the original 15-year-old anti-vibration pad, which was old and hard, and I replaced. I do not intend to use Albuquerque Spa Repair again.

George is awesome and so is his team. I upgraded my service request and it was handled…read moreprofessionally.

Opened my pool May 2024 and could not get it clean. Decided my filter (sand) was the problem…read more Jose came out and gave me a price for a new cartridge filter. Three days later, despite it being any pool services busy time, my new filter was in and we were swimming in a crystal pool in a couple of days more. Great, friendly, and fast service.

Terrible experience. It's been over a month of me calling almost daily after a tech came to my…read morehouse to schedule the maintenance recommended. Once I finally scheduled he never showed up! They said he was out and would be over the next day. Again, a no show. I called again and they said they would get back to me by end of night. Never hear back. I've called multiple times since and left voice mails and never a response. It's been over a month now and no pool is green from needing part replaced and I've missed multiple days of work waiting for someone to show up. I will be escalating this to the BBB.

Aquatic built our pool 11 years ago and I just got my final city inspection last month!!! I give a…read more1 start rating because the quality of the pool is good. Everything else about Aquatic's customer service is horrible!!!!! I had contacted Aquatic every year since the pool was installed about getting the inspections done!!! They always took my first call but from then on would not take my call or return calls!!!! Ron Yates was at my front door for every progress payment, but until last month never spoke to me! Probably should have gotten an attorney involved!!! Last year I dealt with Glen Yates, who is a snow bird in Hawaii about the inspection, got a couple things done, but only when I got my city councilor involved!! Ron Yates is a very arrogant individual, according to him it was NOT Aquatics fault the inspections did not get done. It was the city inspector that dropped the ball!!!! I would NOT recommend Aquatic to my friends. Dave Fenske

Bought a bullfrog spa. Delivered when promised they set it up perfectly and assembled the cover…read morelifter. They have been amazing with customer service. The selection and value was nice . I recommend this store if you are looking for a high quality spa for a decent price and great service.

I bought an Endless Pool from this company four years ago. After reading the one other review,…read moredecided to tell my story. I think water is sometimes hard to balance, especially here in New Mexico where hard water is the problem. I went through a couple of brands of chemicals, but ended up just using chlorine in a dispenser and it has solved almost all of my water problems. Luckily I had this pool before and during the worst of Covid. I use it still, almost daily, and without it, life would have been so difficult. I have some health problems and it has made a world of difference for me. The staff at Carefree have been patient and wonderful to work with and I absolutely love my Endless Pool.

This is a very difficult review for me to write…read more I see the glowing reviews. I read them before we ever signed our contract. That's why we chose Bluewater Pools. We trusted them based on how well others appeared to be treated, how responsive they seemed, and how supported past clients felt. That's what makes our experience so disheartening. As new pool owners, we did not know how much water loss was normal versus a sign of a problem. Our pool was completed in late September of 2025, and we were only able to use it a handful of times before closing it for the winter. During that time, we assumed some water loss was related to normal use of the spa and spillway feature and relied on assurances that everything was working as intended. It wasn't until the pool and spa were winterized and no longer in use that we realized something was seriously wrong. At that point, the spa was losing nearly a foot of water every two days. This made it clear the issue was not related to use or evaporation, but an active leak. We tried to be patient. We tried to be understanding. As someone who works in new home construction, I understand better than most that things happen during builds and that mistakes can be fixed. What matters is how they're handled. Unfortunately, when we raised legitimate concerns, we were ignored, dismissed, or made to feel like a nuisance. We paid in full, in cash, and yet were treated as though we were asking for favors rather than requesting warranty support for a system that never functioned properly. After months of being told there was no leak, along with ignored calls and broken promises that repairs would be made, we finally hired an independent pool company. They immediately found multiple installation errors, including return lines installed upside down, no check valve between the heater and chlorinator (which had only recently been added after being forgotten), and cracked pipes caused by excessive glue during installation. These defects were actively leaking and were the direct cause of our water loss. We paid out of pocket to fix issues that should never have existed. The build process itself was stressful and damaging to our new construction home. A construction incident resulted in gunite and cement being sprayed across our property and neighboring homes, damaging personal items and window screens. Subsequent cleanup caused additional damage and repairs that did not match the existing building materials, including broken roof tiles. While some efforts were made to address these issues, including assistance with additional concrete, the overall experience left us feeling guilted for problems that were not ours to own. We were repeatedly told the company had lost money on our pool and that we received a "really good deal" -- a deal we were never aware of, as it was simply the price presented to us by the sales representative. What hurts the most is not that things went wrong. It's that when they did, we were not treated with the care, respect, or accountability that so many other reviewers describe. I keep asking myself: why us? What did we do that warranted being repeatedly ignored, spoken to dismissively, and left to fix serious issues on our own? Was it because they lost money? Because we paid in full, in cash, and our project was no longer a priority? Writing this review goes against my nature. I don't want to be "that person." But future customers deserve honesty. If everything goes perfectly, you may have a great experience here. If it doesn't, be prepared to advocate fiercely for yourself. I truly wish our experience had matched the many outstanding reviews we read. Sadly, it did not.

We either had to redo our old pool or fill it in. Adam came out and beat all other quotes for…read morewhatever we decided. Finally we decided to fill it in. The crew was fantastic and did a great job. Always cleaned up and always professional. We had a huge pool, but now we have a huge backyard. Thanks Bluewater

Second year using Perfection. Was hard to find a company that was available for pool opening and…read moreclosing as well as weekly maintenance like Perfection. Claudia who does customer service is very friendly. Prices were comparable to the other 2 quotes we got.

The service techs are very unfriendly. The one that comes most frequently will not even speak to…read moreus and we have no way of knowing what he is doing nor can we ask him questions. They also sit in their truck in the driveway for about 20 minutes and then spend less than 5 minutes on the pool. The pool never really looks clean. I've tried addressing this with their office and they never return calls. Just really bad customer service. I think the guy that owns this is nice, he just has no idea how badly his family is running the actual business side of things.

Hector took 4.5 months to get the correct circuit board, then I got temp senor and heater over heat…read moreerrors with the unit afterwards. After doing some digging I discovered he charged me $800 for a repaired, not factory refurbished, one or new like I was lead to belove did not return my calls when I first noticed the errors it started giving. I changed the temp sensors hoping that was the issue but it looks like the issue might be one of the previously repaired relays on the control board. I have used hector in the past, never had a bad experience other than communication until this time around.

Always great service. The quality of work is great and the price is not outrageous. Thank you so…read moremuch!!