The service techs are very unfriendly. The one that comes most frequently will not even speak to us and we have no way of knowing what he is doing nor can we ask him questions. They also sit in their truck in the driveway for about 20 minutes and then spend less than 5 minutes on the pool. The pool never really looks clean. I've tried addressing this with their office and they never return calls. Just really bad customer service. I think the guy that owns this is nice, he just has no idea how badly his family is running the actual business side of things. read more

Second year using Perfection. Was hard to find a company that was available for pool opening and closing as well as weekly maintenance like Perfection. Claudia who does customer service is very friendly. Prices were comparable to the other 2 quotes we got. read more

My pool came out beautiful! I love it! Very pleased with the workmanship and quality read more

Perfection Pools & Spas - Pool - Pool & Hot Tub Service Near Me - Albuquerque, New Mexico

I recently moved and needed help cleaning the pool at the house I own in Rio Rancho. I had a very difficult time finding a company that is reliable. I used them for pool inspection, maintenance, and closing. Miguel and Claudia were very helpful when I was having a difficult time maintaining my pool. (Pretty much all the other pool companies based in Albuquerque refused to service my pool) Claudia was responsive and always helpful. I would recommend this company to anyone who needs any service for pools. read more

Can I give zero?? They never showed up. We waited for 2 weeks for our appointment. Stayed home from work to meet them. By noon w we'd heard nothing, we call and they assured us we were still on the list and that they'd show. Bit it was a lie. Never showed up. What is with pool service in Albuquerque? Is there ANYONE who will actually show up? This had actually happened to us several times! We can't possibly have a bad reputation as a client because no one has ever shown up!! read more

A totally unstatisfactory rating is what's needed. Read the comments of Tracy G, Tara G, Dave G, and Jenny W. Attached. Bingo! Reservation made in excess of two weeks in advance. Followed up twice (when they answered phone), a couple of days in advance and the day before to reconfirm. Confirmed. Never showed on day in question. Office never called after appointment time past to give some kind of update. Called several times on the day of the appointment with questions and received "fairy tale" that they would be "on their way." Customer service and basic courteous consideration for customers that have things to do other than wait ALL DAY is lost on an outfit that demonstrates total INDIFFERENCE. FORE-WARNED IS FORE-ARMED read more

I highly recommend Perfection Pools. Miguel came out and gave us a quote on redoing an old, in ground, gunite pool. From beginning to end, all the men were honest and hard working. The people in the office are also very nice and helpful. The pool turned out beautiful with a ramp making it accessible to my 98 year old mother. Beautiful tile and plaster. The only surprise we had was that they finished ahead of schedule! Well priced and excellent work. I would hire them again. Miguel is very busy and can run late so give them a break. Thanks guys! read more

If I could give no stars, I would. Terrible, dishonest company. Never showed up for my appointment, never called, never responded to my calls, then sent me a bill for $200 for services. When I called to protest, Claudia at the front desk started threatening me and telling me I "didn't know who I was dealing with." I'll be making a report to the Attorney General's Office. Don't even bother calling these thugs. read more

Have been using Perfection Pools and Spas for 3 years now and have always been pleased with their work. The very first time we used them, we had a leak in our pool, at the busiest time of year, and no one would come out to fix it, but them. This year, our pool needed re-tiling and re-plastering. They were the first company we thought of to do the job and we were not disappointed. Our pool before had ugly cracks and the tile was popping off and now it is beautiful. Miguel listened to everything we wanted for our remodel and made it happen. HeHis guys were friendly/helpful and always cleaned up at the end of the work day. We were very pleased from start to finish. read more

Perfection Pools & Spas - Our beautiful pool - Pool & Hot Tub Service Near Me - Albuquerque, New Mexico

Disorganized. Unprofessional. Shoddy work. Fails to clean work site. Fails to show up. Fails to follow up. Won't answer phone or return calls. Can't rely on them at all for anything. Totally useless. read more

They are the worst at showing up when they say they will. Or show up at all. I have never seen such a flaky business as this. I would give 0 stars if I could. read more

Good results if they show, problem is they don't show up or answer calls. Make appointments but don't keep them. Unfortunate

Even though we called months ago to schedule a day for our pool opening, they still did not show up. We wasted an entire day waiting around the house. We called a few times during the day to inquire about when we might expect their crew, and each time we were told, "I'll check and call you right back," but she never did. No one ever came. Last summer we had the same experience. We'd schedule maintenance or some kind of service, and they would rarely show up on the designated day but then would randomly appear on other days when we were likely not around. Their billing was always wrong and messed up, but fortunately my wife took good records, though she spent way too much time on the phone with them trying to straighten it out. We thought last year might have been a "bad time" for the company, so we thought we'd give them another chance this year, but that was obviously a mistake. read more

Very pleased we chose Perfection Pools to do our resurfacing. Our pool is 30 years old and needed to be be replastered and have the border tile changed. Miguel and his team did a fabulous job in making my pool look beautiful and brand new again. The teamwork involved was very organized and clean! They each had a job to do and went straight to it. Very hard working group and paid attention to detail. Left our place beautiful and spotless! We are beyond pleased! Thank you Miguel! read more

Let's just say if I could give a zero I would. I made an appointment for a estimate and was told that they would arrive to the house around 2. I waited and waited no one arrived and no phone call was given to explain why they have not shown up or to reschedule. I am very appalled at the lack of customer service. I was ready to spend my money and remodel but the disrespect is just unimaginable. I understand that they have other clients and business but do not schedule appointments that you can not attend. I called on the phone during business hours and was told for sure that Miguel would show up. It is now 7 o'clock and I have been waiting for 5 hours even if he did the lack of respect for my time would be enough for me to be furious. read more

Always responsive I have found Perfection Pools to be spot on with assessments of a pool's condition, fair with proposals for repairs if needed and good with follow-up service!. Thanks for being a good go to resource. read more

Awesome! Miguel and his crew did an amazing job, after getting quotes from 4 other in town pool builders, Miguel was by far the best. He was great to work with , trustworthy, easy to talk to, and walked us through the entire process start to finish, since this was our first pool ever! Pool looks amazing! Resort Quality! Honestly the best pool we've ever seen.....if you want an HONEST pool builder you can TRUST call Miguel, he's the best in ABQ!!! read more

Came to do a job but did a very sloppy job. Even plastered the filter flap closed. Terrible job! Never came back to fix problems. Always had an excuse why he couldn't come. Didn't show up when he promised. No integrity! Do not use this company! read more

Doesn't show up then gives you the run-around it seems! Didn't show up for an appointment for my mother and didn't call to inform us they wouldn't be here. Called Miguel and the office during office hours multiple times with no answer. Very disappointed. read more

Our realtor set up an inspection so we could find out if there were pool problems before we bought a house. The service guy seemed a bit casual and said things seemed ok, but we were not pool experts. Six weeks later we find out we need to replace the pool heater, pump, and needed service to the filter plus some minor problems. So we missed the chance for a $3000 problem to be repaired as part of the house purchase. Don't think they have a clue on the mechanical systems. read more

How this company is still in business is beyond me. All I can figure is that pool customers are so desperate to find a company or someone who says they' can show up to work on their pool, they'll accept anything, including almost unbelievably unrelliable service. Like them, we were desperate to find someone to open our pool for the season since most pool service providers were booked up. Even though last year they NEVER showed up when the office receptionist said they would, we wanted to give them a second chance. So we called last fall to reserve a day this spring in preparation for Memorial Day. That day was today. They never showed up. We called twice and spoke to the receptionist, Claudia, who told us we were "on the list for the day" and she'd call us right back with when they'd arrive. Both times she didn't call back, and no one ever showed up. So much for a Memorial Day Pool party! Time to find someone else. This company is the worst. read more

I want to say thank you to perfection pools and Miguel. This has been the most helpful company I have spoke to. They are honest and are willing to help. I'll never use anyone else. read more

Scheduled a time and gave alternate phone number never showed up or called alternate phone

Called looking for service on my pool and had an issue with my hot tub. Spoke with Miguel briefly and then said he really couldn't talk and would call me back. He never did. Sounded very unorganized and unprofessional. read more

Excellent job. Mike is awesome. Answered all our questions and fixed what needed to be fixed. We will always use them for our pool needs. Thank you so much. read more

I should have read the other reviews. They came out and said they would need a couple of parts to fix the problem. We scheduled a time for two days later. When they were a no-show, I called the office, and the person said she would have them call with their status later that afternoon. No call. I called back at 5 and there was no answer. I left a message. The next morning the office called and said they were getting the part and would be arriving that afternoon. No show again. I called their office around 4 and got a recording. Called again at 4:30...same recording. NEVER, EVER use this company. read more

Had appt, never showed up never called. Called them the next day said would call back never did. Complete waste of time, no integrity. If they were more honest and organized they would be more successful . Also I'm talking about the Albuquerque Company in New Mexico read more

Mike did a wonderful job of opening the pool. I was told by a lady in the office that someone would come out on Friday to clean the pool after the initial opening and to kick start my bi-weekly service. They did not show up. They did not call. Ghosted. I normally don't write reviews but I felt inclined to. Professionalism and responsiveness is key. From what I've seen they lack this. If you say your going to do something, do it. I assume they expect to be paid on time, so why isn't the same respect given to the customer. To my veterans out there. I'd advise you to start looking into how you can take care of your own pool in New Mexico. I've found that all the pool company's located in this state have the same business ethics. Very disappointed and highly upset. Praying God makes this right. And we can get back to the day when great customer service was a given. It's quiet simple, show up when you say, do the work that is being paid for, be honest, and get a honest pay. read more