Only person who answered in a Saturday!! Super helpful and I'm following his advice immediately!read more

We saw the Affordable Pool truck driving one afternoon and decided to call the company. We are so…read moreglad we did. Our pool is over 40 years old and it was in need of some work and help bringing it back to a higher standard. James stopped by to give us a quote which we accepted with some trepidation in that we have used a couple of pool service companies over the years that did not do what they said they would. Just the opposite occurred with Affordable Pool. James showed up when he said he would and got right to work. We are happy with the work performed at a fair price. We look forward to working with Affordable Pool in the future.

George is awesome and so is his team. I upgraded my service request and it was handled…read moreprofessionally.

Opened my pool May 2024 and could not get it clean. Decided my filter (sand) was the problem…read more Jose came out and gave me a price for a new cartridge filter. Three days later, despite it being any pool services busy time, my new filter was in and we were swimming in a crystal pool in a couple of days more. Great, friendly, and fast service.

Huge praises to Ty from Three Waters Pool! He pretty much saved the day and was reliable and…read moreprofessional from start to finish. He installed a new pump and made a few other adjustments to my filter. He also troubleshot the pool light and heater and was super knowledgeable with every question I asked. I have had too many pool companies in ABQ flake out on me but not TY. I will continue to use his services as they permit. I am so glad that our paths have crossed!! Thank you, Ty for everything!

I was struggling with an electrical problem with my spa. I reached out to Three Waters owner Tyler…read morehe showed up the next day on time did some troubleshooting fixed my electrical problem and got my spa up and running! Great guy, excellent service at a very reasonable Price! Thanks again Tyler!!

Good day, Update: Zack dropped off the refund. Issue settled and no hard feelings. Thank you…read moreZack Good Day I hate to do this, but Zack left me no other alternative. I started w/ Atlantis Pool Service over a year and half ago. Zack does a great job when he wants to and when he is not over burdened w/ too many customers. Unfortunately, service diminished after the first month, then he missed appointments, made excuses why he couldn't show-up, and I had to remind him and confirm service each week. I had to follow-up after he provided service. It was rarely ever complete. I had to finish the job on a regular basis and his service isn't cheap $75 a visit. The situation came to ahead. I asked him what the issue was and he said he was overbooked. I said "fine, I'll do my own pool work if you're too busy." I'm not getting what I'm paying for. Zack didn't want to lose me as a customer. I gave him another chance. I like to support small business. The service was a bit better, but still hit and miss and I had to complete the job. Then we closed the pool for the year. Fast forward to March 2022 and we arranged our pool opening and service w/ Zack. We cleaned the winter leaves out of the pool and filled it up for vacuuming. He opened the pool, started cleaning the pool, then told my wife he didn't understand the pool plumbing and could not vacuum the pool. My wife paid him $300. He wanted us to front him $1600 for future service. I told my wife "no" based on his prior performance. He left. I contacted him to finish the job. He said he would show up/call. He never called or showed up. I told him we were done doing business with him and the reason why. I told him he was a pool expert and should know how to use the pool plumbing. He had a season's worth of experience the year before. By the way, he also turned on the gas pool heater and left it on w/o telling us. We found the pool at 90 degrees 3 days later. I finished cleaning the pool (including vacuuming). I told him to refund me at least half because he never finished the job. Zack agreed to the refund and would bring it over. He never did. I texted him many times. He promised to send the refund. It never arrived. He finally responded after submitting an earlier bad review and said he put the wrong address on the refund and he would bring it over. he never showed up. I sent him another text saying I was going to the BBB and write additional bad reviews if he did not provide a refund by Wednesday the 13th. He said he would bring over the refund. Surprise he never showed up. I sent him a text apologizing because he forced me into this course of action. Moral of this story, don't front Zack any advanced funding or pay him for an incomplete job! He's a great person, but provides unreliable service and you'll end up doing your own pool work after his service. He will not honor his word. I expect a refund to be paid for the lack of service and the gas bill. Now since I've had to follow-up again I want a refund of $225.00 Thank you, JF

Below I have uploaded all of the messages I've had with the owner of this business, Zac. He charged…read moreme $300 for a month of cleanings and never showed up. He's had personal issues so I gave him two extra weeks to start the job and when I asked for my money back, he suddenly didn't have it. I gave him over a month to give me my $300 and he still hasn't provided it. He has sent me messages and pictures of his life which I have been empathetic to, but I can tell he's just sending them in hope that I will just let him keep the money. My brother and I have left google reviews and I have reported him to both the BBB and the DOJ

I hired Albuquerque Pools & Spas because I bought a house that used them in the past. The previous…read moreowners raved about this company and swore they were the best in town. After working with them last season and now the begining of this season, I am a believer. Brad replaced the pool liner. The job was done so professionally , and I would not have believed that a pool could be so beautiful. We hired them to shut down our pool last year and they were so professional, with helpful information ( we are first time pool owners and know virtually nothing). Dave took the time to make sure we understood as much as we could absorb. We hired them to open our pool up this spring. They were very understanding in explaining why they don't recommend this or that and why we should buy certain things. They even told us how to buy them on Amazon to save money ! What kind of pool company actually tells you where the deals are rather than selling them to us at a markup ? I have to replace a winter cover for this pool. I have gotten the quote for the standard replacement and the upgraded replacement. Then I checked prices all over town and was shocked at how well we are being treated by Dave & Brad. The price and quality is great. After this season I will have to replace the summer solar cover. Albuquerque pools told us how to buy the items we need from Lowes and cut it ourselves. wow. I am so grateful we followed the previous owners advice ( locals who have lived here for decades ) and hired Albuquerque Pools and Spas. ps, the reason that this company is so busy and sometimes has a hard time getting back to all the calls that come in is because they are awesome and sometimes get swamped taking care of customers. They are honorable and their customers wouldn't go anywhere else, even if they have to leave a message more than one time. It's worth it.

We are newly in escrow. We had an important pool inspection scheduled and confirmed. They were an…read moreabsolute. NO SHOW, NO CALL. Three people from our team called and got no answer. We wrote an email, no answer. They never showed up and never called us back to inform us that there was an issue or have any explanation whatsoever. I will never hire these people again.

Service gas fireplace: they did a great job, cleaned everything and tested both the fireplace and…read morethe remotes. They arrived on time, very friendly, focused and efficient.

From the owner: Licenesed,bonded,insured Mechanical contractos specialized in boilers,heaters,pumps and filters for…read moreswimming pools.