We are newly in escrow. We had an important pool inspection scheduled and confirmed. They were an absolute. NO SHOW, NO CALL. Three people from our team called and got no answer. We wrote an email, no answer. They never showed up and never called us back to inform us that there was an issue or have any explanation whatsoever. I will never hire these people again. read more

Destroyed my ozonator, by sending out inexperienced worker.Owner said he would look into it. He never responded.

horrible customer service! Do not use. I don't know what happened to this company over the last year. Nobody answers the phone anymore. They sent a very new technician out to open our pool. They knew it was a saltwater pool but the technician had never opened one. It was obvious when he tried to hook up the salt cell. Broke a couple of pieces off the equipment. Left gaskets on the ground. Some fittings were never attached properly. Said he was going to come back the next day to replace broken valve handle. Never showed. Left a message on the answering machine. Got a phone call back from the very same technician saying he would be out the following Friday. He never showed up. Left another message. And we were ghosted. read more

Their work is Reliable. They were On time whenever they set up an appointment. They were efficient and knowledgeable at their job. All of the staff were confident. read more

We have used Albuquerque Pools And Spas for years now. Over a past year they have done nothing to help maintain our pool. They came out to drain the pool and then acid wash it. In the process they spilled something in the water. They said they would come back the following week. I called twice and never got a response. Choose another company to do business with. read more

We wasted over 10,000 dollars with this company. Please don't waste your money with them. They never show up when they say they will, don't even call. We went weeks without anyone coming out to service our pool and spa and then when they finally did come out, they still didn't finish the job that they promised. They then demanded payment in full and said if we did not pay they were going to file a lien on our home! Their work is sloppy and unprofessional and truly they have no idea what they are doing. I will be filing a complaint at the BBB and try to get some sort of justice. Please avoid this company at all costs, we definitely regret it. read more

I am a first time in-ground pool owner. James from ABQ Pools came out last week and walked me through a list of do's and don'ts. James is scheduled to come back this week to clean out the automatic pool cover storage compartment. Excellent service, great attitude, and very professional. read more

Very disappointed with Albuquerque Pool and Spas. Their inability to follow through on anything is extreme. Initially, they delayed our opening because of a billing system change over that dropped our appointment. No worries, system changes are major. Got another appointment scheduled just for it to be missed, again. We finally had Brad come out a few days later, got us up running. Was told he would come complete the rest of the work on the following Monday. That was over two months ago and still no sign of Brad. Multiple calls, emails, and text messages to both Brad and Tracy have gone unreturned. Then, to top it off, we have not received any invoice for the prior work. Well, we finally got it with a large "Past Due" plastered on it. Would have been great to actually see the initial bill. Maybe Brad will seem this and come finish the work we hired him to do. read more

If you had called me back when I called you and asked for a callback you would be more informed. The closing was delayed and I did not take ownership until later, so I did not have the ability to assess further until I actually owned the property. This is why inspections are done. If the equipment could not withstand 4.5 months of minimal use do you not think that should be worth noting on the inspection? read more

See all

I have had multiple poor experiences with Brad (owner) and Connor (employee). I have given this company close to $1,000 and they have been unhelpful, rude, and never provide complete information. I paid for "pool school" to learn about my pool when moving in and many things were left out. When inquiring with Brad about why we were not given full information about the pool he said "I can't give you all the info about your pool in a 2 min convo on the phone." It seems he forgot we paid him $100 to do exactly that - teach us EVERYTHING. They told us opening the pool would be "no problem" and they would take care of/clean everything, but 3 wks after opening my pool is still green. I had to argue with Brad to get him to come out to vacuum my pool (which was a service he told us was included in the opening fee of $400) where over 40lbs of leaves and muck was removed. We only have a robot and no manual vacuum so there's no way we could have done this on our own AND THEY KNEW THAT. The solar paneling they installed on our roof broke off during a wind storm and when I called Brad, he told me it was too late on a Friday but he would have someone fix it Monday. When Connor arrived Monday, he had no material or equipment to fix my broken solar panels and told us he thought Brad was going to come with him that day but he didn't. Not sure what happened there. When Connor opened our pool, he just left without saying anything, we had to call to get instructions, which were incomplete. He told us not to clean our filters until our pool is clean, but every website online says to clean a murky pool you must clean out the filter. They also emailed us instructions for a sand filter when we have a cartridge filter and when we asked them about this Brad said "Since your Yelp review, I am done! Find someone else." They are NEVER apologetic when we have called to complain - actually the opposite. I have never been treated so badly by any other business before. Even the secretary told me "Brad isn't easy to talk to" and laughed about it. DO NOT USE THIS COMPANY!!! I am livid with them and my pool is still disgusting and they told me they wouldn't be surprised if it took almost 2 months to get it completely clean because it didn't have a cover. Despite them telling me 4 times during closing and over the winter that it would be no problem without a cover and they would take care of everything once it needed to be opened. These people lie, deceive, and cheat you out of money. Almost a grand in and I feel COMPLETELY ripped off. We now have to take them to small claims court because they wont even give us a partial refund despite only doing half the work. Oh and Connor has shown up to my front door without a mask before and took his mask off in our backyard and garage while working on the pool. read more

See all

I wish we had read the numerous negative reviews about this company before using their services. In the following account I will confirm the negative review we have provided. We purchased a home in Rio Rancho in sept 2021. We paid $500 to winterize our pool in Rio Rancho in 2021 including $300 for a lightweight tarp and a water girdle to secure the tarp. We also asked for the Jacuzzi to be covered. The Jacuzzi was left uncovered. Albuquerque Pools was asked to come out and open the pool in June 2022. They claimed that a spring wind storm blew the pool cover off (a cover they were suppose to secure against this possibility. ) and damaged the water in the pool to the extent the pool would need to be drained pressure washed and acid wash. I spoke with the owner Brad in June he claimed their company had no responsibility for the failure of the pool cover, it being an act of nature. He indicated on the phone it would cost about $1200 to do these repairs and agreed to send me an estimate in writing. Something he failed to do. We decided to wait on draining the pool until our move at the end of August. We contacted Albuquerque Pools and Spas on 9-2-2022 and spoke with Mike, (the owner, Brad being out of country at that time) . He agreed to have someone come out on Sept 9th to confirm the price for the cleaning. No one showed. We called and spoke with Mike on sept 9, he acknowledged the previous call but didn't know why the it hadn't been scheduled. He agreed to have one of their guys come out and drain the pool on Monday 9-12. And come out to clean the drained pool on wed 9-14. Because we still didn't have an estimate in hand we asked several times in the call for that to be provided. Mike indicated he would send us the estimate in email on Friday or no later than Monday 9-12. On Monday their crew arrived. We mention that we had not received the estimate from Mike. They called spoke with Mike and then left. Mike called back angry insisting he had never agreed to do an estimated and Told my wife that they would not do the job. I then call and spoke with owner, Brad, he indicated he listened to a recording of the the calls with Mike and that getting an estimate was never mentioned ( in spite the the fact we mentioned repeatedly on the call on friday 9-9 . Brad said it was too hard to work with us. and Indicated they would not do any more work on the pool. The lack of accountibity and evasion of responsibility by Albuquerque Pools and Spa ownership lead me to this poor rating. read more

I had Albuquerque Pool and Spas put in a vinyl liner in 2017, which I paid almost $4800.00. The first month the drain in the bottom of the pool came out, which I can't get fixed. It makes the pool very unsafe!!! Anytime we swim in it we have to make sure the pool is not running because it can cause a child to be sucked to the bottom!!! They know how unsafe this is and yet it doesn't seem to matter. No one wants the liability of their unethical practices on them. I've called Brad so many times I've lost count. I was promised repeatedly they would come out and fix it, which never happened. Here I am two years later with a pool that leaks. I have to fill it weekly. Please don't be drawn in because in the end you WILL regret it!!! Karen K read more

Worst $700 ever spent!!!! Do not use this company they have the worst customer service I've ever had!! My pool was drained, power washed, and refilled in April . There was a lot of algae due to no cover on the pool. After about a week the algae was growing back and there is no flow in my pool. I had to call several times to get Brad and he always said he would call back and never would. The last time I spoke with him he said he had about 130 people in front of me. Really!! How about helping the customers who have already paid you for a service and you haven't completed it!! Why should I have to wait behind all the customers that made appointments after me. Oh wait I get it! Its about the money! They will take your money and not complete the job and move on to the next victim!! BE AWARE this is probably going to be you!!! Hopefully not!! read more

Daniel showed up exactly on time, diagnosed the problem with my leaky pool pump, and had it pulled and on his truck in no time. And he was back with the repaired pump less than twenty-four hours later. He was courteous and obviously knows his stuff. I'm very happy with the quality of work from Albuquerque Pools and Spas this time around. read more

If it's service you are looking for, this ain't the place. Unresponsive, unreliable, not worth the effort to do business with.

Do not use this company! They opened my pool but failed to open the valves when they turned the pump on. I had another company come out to clean the pool and the owner said I was fortunate that my whole pump did not blow up. When I called Albuquerque Pools and Spas to tell them about the issue, they denied that they did not open the valves and were downright rude. I would never recommend them to anyone! read more

horrible service sold us a drain we did not need and was supposed to come fix our spa and never did, numerous calls and voice mails left to them with no response. not recomended!!! read more

I was very disappointed by the lack of service and lack of communication. We hired Abq. Pools & Spas to open our pool, fix a pump/filter issue and clean it at the beginning of the summer. They took off the cover and then left the pool disgusting and dirty. They claimed they had fixed the filter but it continued to spit out dirty/cloudy water. After weeks of trying to get a hold of them they apologized and returned to clean the pool. They proceeded to dump chemicals in that slightly improved the water color and then went radio silent. I continued to call and each time they said "oh that's on our list for this afternoon" (miraculously only on the days that they answered my phone calls). They checked it a few more times, promised to take water samples and call me back with updates on the cleaning. I have never ONCE received one of the promised phone calls to update me on the progress and continued to call and leave voicemails, never once receiving a return call. After an entire summer wasted with this company they told me that because I was frustrated they were not going to charge me but that they "just aren't able to solve our issue." We will NEVER use this company again. This company is inconsistent, does not communicate and will not follow through with promises. read more

These people are awful! Thieves if you ask me! They're desperate for money and your business. Don't be a fool and don't call them. If you have any issues later they wont even call you back! Awful business practice! read more

Albuquerque Pools and Spas, Brad, has been our pool service professional for 24 years! We had just purchased a house with a pool, and had little idea of how to open and maintain it. Brad knew the details of our pool, such as who built the pool and a pretty good idea of when. He isn't out to sell us chemicals, quite the opposite, he actually focuses on a a minimalist approach to keeping our pool clean and safe. We have relied on him and his professionals ever since. Just this year they (Dave) got our pool looking pristine! We feel very fortunate to have such knowledgeable, trustworthy, and honest pool professionals in Albuquerque. We highly recommend Albuquerque Pools and Spas. read more

Albuquerque Pools & Spas - Pool Cleaners Near Me - Albuquerque, New Mexico

I set and appointment and they came out cleaned my pool and said it needed some repairs. I have been trying to get them to email me the information and go out and do the repairs and they keep telling me they are sending me an email with the information and nothing. It has been 3 weeks of the run around. I don't receive the email and they did not keep the appointment they set to come out and do it. Mine must be a small job with not enough money in it for them. Fine... then just tell me you do not want my business. Please don't lie to me and not send me the information or not keep an appointment you made. I can always find another pool company that will be happy to get my business. read more

Terrible service and employee.!! Still waiting for return call on job not completed four weeks ago , with employee screaming and breaking entrance door as he stormed out when questioned about it . Blamed his boss for his poor work ethic! Screamed in owners face ! Left pool a mess! Taking this to the better business bureau and attorney general. This kind of business should not exist and a boss that allows employees to represent them in this manner, reflects an even poorer business. Brad, the owner never returned call about it and it is infuriating. This is the second incident. Had we read reviews we would never go to them! read more

Horrible service or lack of service.... lady at front desk was extremely helpful during time of buying chemicals and suggestions of products to purchase, funny how that works!! . We scheduled an appointment that was over 2 weeks out and had confirmed appointment numerous times. We are now one week past scheduled appointment and we are unable to get in touch with anyone at store and haven't received any call backs from 10 messages we left! Do not schedule in home services with this company or buy products they suggest you need! read more

KNOWN FOR TAKING MONEY AND RUNNING! CHECK GOOGLE REVIEWS AND BBB BEFORE YOU COMMIT!!! On April 20, 2017, we purchased a home with a pool. Prior to closing, on 2/28/17, we had the pool inspected by Albuquerque Pools and Spas (wish I would have done my research). Several repairs were recommended per their inspection report to include the pump, heater, a pressure relief valve, main drain covers and several tiles around the pool and spa. The seller agreed to pay for and have all recommended repairs done through Albuquerque Pools & Spas. On 4/4/17, the sellers paid Albuquerque Pools & Spas $1023.51 for all of the above parts/labor (except the tile). The invoice indicates that work could be completed for buyers (me) in the spring, when the weather warms up. Immediately following closing, we began trying to reach Albuquerque Pools & Spas to schedule the work, leaving several voice messages without a returned call. Only after calling from a different phone number was our call answered. The situation was explained and the owner agreed to have someone come and complete the work on May 9, 2017 at 8am. Nobody showed up, and only after 10am did they indicate that there was an emergency situation but that they would be there at 3pm. Again, nobody showed up and they did not return our calls. Finally, after calling from someone else's phone, they answered and agreed to come the following day. When the technician showed up the next day, he thought he was only there to "open" the pool and adjust chemicals. Therefore, he did not have the parts or information required to complete the work that had been paid for. He indicated that he would talk to his boss (the owner) and come back the following day. Since then, we have called over ten times and left several voicemails and have gotten no response. We've filed a complaint (along with several other customers of Brad's) with BBB. Read the reviews out there for Clear Reflections and ABQ Pools & Spas. Same company... all the same stories. This guys is a complete scam artist. read more

Brad at ABQ Pools and Spas went above and beyond to secure a part for me before the weekend hit, and also helped by answering some tech questions over the phone to help me out. Two kiddos and a wife very happy on a 100 degree Saturday!!!! Thanks Brad!! read more

These people are awful. My father died and I came into town wanting to repair my mother's filter so she'd have one less thing to deal with. I explained the situation to Albuquerque Pools and Spas, (after trying to get them to call me back for a week) and they said someone would come out on Thursday at 12:30. No one showed up. I called them every hour and left messages until the end of the day and twice the next day to no avail. read more

Albuquerque Pools and Spas is our go to company for both our pool and spa. Reasonable fees, friendly service and always on time. What more could you ask read more

I hired Albuquerque Pools & Spas because I bought a house that used them in the past. The previous owners raved about this company and swore they were the best in town. After working with them last season and now the begining of this season, I am a believer. Brad replaced the pool liner. The job was done so professionally , and I would not have believed that a pool could be so beautiful. We hired them to shut down our pool last year and they were so professional, with helpful information ( we are first time pool owners and know virtually nothing). Dave took the time to make sure we understood as much as we could absorb. We hired them to open our pool up this spring. They were very understanding in explaining why they don't recommend this or that and why we should buy certain things. They even told us how to buy them on Amazon to save money ! What kind of pool company actually tells you where the deals are rather than selling them to us at a markup ? I have to replace a winter cover for this pool. I have gotten the quote for the standard replacement and the upgraded replacement. Then I checked prices all over town and was shocked at how well we are being treated by Dave & Brad. The price and quality is great. After this season I will have to replace the summer solar cover. Albuquerque pools told us how to buy the items we need from Lowes and cut it ourselves. wow. I am so grateful we followed the previous owners advice ( locals who have lived here for decades ) and hired Albuquerque Pools and Spas. ps, the reason that this company is so busy and sometimes has a hard time getting back to all the calls that come in is because they are awesome and sometimes get swamped taking care of customers. They are honorable and their customers wouldn't go anywhere else, even if they have to leave a message more than one time. It's worth it. read more

This company was contracted to do a pool inspection before I bought the house. The inspector, also the owner of the pool company failed to note all the missing, broken tiles along the water line. Later he promised to replace all of them...well, its been 17 months later and the owner/president himself will not answetr any of the calls or return any messages. I checked the company on Better Business Bureau! BEWARE! ALOT OF UNRESOLVED COMPLAINTS! Don't do business with this company...it is also a division of Clear Reflections Inc. Owner/President Brad Cashman read more

I had two days scheduled for my pool opening and draining, cleaning and refilling. I took time off work to be home. They did not show up, call, reschedule, apologize, etc. I called twice to try and get a reschedule, but had no return call either time. HORRIBLE business etiquette. read more

MAJOR disappointed! I have used them for three previous summers and always found the service good and the communication clear and fair. However this year was a complete nightmare!! I asked them to open my pool and I honestly have no idea what they did. I was told they replaced my valve but they never finished the job. They also took my pool cover to get replaced and I have no idea what is going on with that. Since I can't measure that myself I am quite upset as this is now stolen property!! I have called multiple times and left messages and no one has called me back. I am a newly single mom with a full time job and in school so I wasn't able to do the work myself in a timely manner. I spent three weeks trying to figure it all out. I'm completely disappointed and disgusted that this is how they would treat returning loyal customers! I will no longer be recommending them to anyone! Heartbreaking! But now thanks to YouTube I know what to do to open my pool and don't have to waste my time with them. read more

Hired them to replace my pool equipment pool in Placitas. Called 5 different companies, only 2 called me back and set up appointments and both showed up on time. Being a contractor myself I knew that proof of Liability insurance, workers comp & a mechanical contractors license were needed. The other company could not provide any proof that had insurance or Licensing. Tony installed my equipment he was good and took the time to explain how it all works and how to maintain it all for years. read more

Do your research on Albuquerque Pool & Spa reviews prior to enlisting them for pool or spa service. I have utilized them in the last couple of years for pool service. They do not show up on scheduled appointments nor do they call you back. This company has very poor ethics when it comes to customer service, punctuality, and communication. You will see this as a trend when you research reviews on this company via different site. They have used every excuse, don't be swayed. Last year it was "a new scheduling system", they used that on my twice in a row. read more