The owner conversed with us, a nice guy. He was happy to talk to about his restaurant's offerings. There's the dim sum, the hot pots, and the Vietnamese pho and bahn mi sandwiches. The food is delicious, really delicious!! We tried the dim sum, different flavors in each. We will stop in again! read more

1.17.26: I was craving pho on this freezing cold day and after looking up a few different places, I wanted to try Hot Pot & Pho and to see if I could catch robot Brian in action. When we walked in for lunch, we were greeted with a smile and sat immediately. Drink order was taken right away and I went with hot oolong tea to warm me up. We ordered a handful of appetizers to start: spring rolls, fresh spring rolls, crab rangoons, and pot stickers. It all came out nice and hot and everything was sooo good and packed with unique flavors. The fresh spring rolls were big and had 2 large shrimps per half, which is very adequate. The peanut sauce was traditional and consistency was great. For my entree, I ordered a small pho with tofu and the added vegetables to make it more heartier. The pho broth was perfect for the soul, noodles tender, and veggies not overcooked. I thoroughly enjoyed my soup. Service was awesome, food was 'pho'nomenal, and it was fun to see robot Brian helping to serve food! I'll definitely be back to try Hot Pot and dim sum. read more

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When it's something you grew up on, this is a real disappointment. It's edible. The robot is irritating. All we had was a dim sum. My daughter wanted to cry because it is so sad. read more

We've been here a handful of times and always really enjoyed the food, but stopped going because of the male owners attitude. The woman who usually helped us was incredibly kind, but on one visit, the man quite literally yelled at me because my broth had gotten too low and told me, "We don't grill on these--pour some water in." Yelling. I genuinely hadn't realized it had gotten that low. For the price, I would expect staff to check in occasionally (especially when there were only two other tables) and help guests manage the heat/broth levels rather than scold them for not knowing/seeing. Great food, unfortunately not a great experience. read more

Awesome meal. Excellent service. Very clean restaurant. Robot that delivers your food added a little extra excitement. Food was amazing. Great flavor and quality. Enjoyed the overall meal from main dish to appetizers. Go get you some. Yummy! read more

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Been meaning to try this place out for a few years, finally got the chance. Greeted right away by the two owners (I think) and even though I've had hot pot before, they explained everything, all so helpful and welcoming. The crab Rangoon and spring rolls came out fast and absolutely fresh and delicious. The peanut sauce was top notch. Went with a clear broth and the spicy level 3 with two beef. The veggies were just enough and the beef was thinly sliced and absorbed all the flavors. They came to check on us a few times. Great experience and will be back to try out their pho. read more

Love this place and love a cup of pho they make very good pho and I always get the number 13 on the menu the Brisket and Rare Beef!! And love there Fresh Spring Rolls and Egg Rolls too read more

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Her family had a fun experience here with the robots and having hot pot. We like the food and it was either the owner or the manager was really attentive and polite. I have seen on social media that they have some great desserts now but we have not tried them read more

The food is all fresh and delicious. Everything! The Moscow mule was the best I've ever had! And the hot pot broth was so delicious, some of the best broth I've ever had! We tried both and both were amazing. The kids had fun watching the robot and throwing goodies into the hot pot. A fun captivating experience for the whole family! The restaurant has gorgeous gold embellishments on the ceiling and lots of great lighting! And the service was wonderful. The gal that helped us was so sweet and made sure we got set up with what we would like since we'd never been there before. She was so helpful and also funny! Makes for a good time. Thank you to all who makes our evening so pleasant! read more

Liked this place quite a bit. Never mind the robot server, the food was great. I pretty much stuck to the appetizer side of their menu, which included very nice Banh Mi sams that I did not expect to be as big as they were (one went home!). Those with lighter appetites could have been satisfied with the Chicken Wraps, honestly. They do have an egg noodle option for their soups, which always pleases my Wifey, as well, who is not much of a rice noodle gal. Food was fresh as all get out; broth had great umami; and, there were decent condiments offered on the table--and house fish sauce if you ask. Our server was sweet and demure, and always made eye contact coming around for anything we might have needed. We knew right away it was a heckuva good Sunday lunch... read more

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Wonderful service and a really fun experience. The food was tasty and fun to cook. Everything was explained well before we started and a robot delivered our food. read more

Food served by a robot! Delicious food. There was a nice variety that we look forward to tasting

This is a diamond in the rough on East Sprague! We had spicy beef hot pot and dim sum. There are enough options that you will not get bored! The shu mai and shrimp dumplings are incredible and better than what you get almost anywhere else in Spokane. The hot pot comes with options of broth and spice levels. My husband got as spicy as possible and it lived up to that. Great flavor, very fresh vegetables, and a very generous portion. Full bar with cocktail menu, beer and wine options so you can wash down the delicious food with a drink. Ample parking and very friendly wait staff. Truly couldn't ask for more! We will be back to try new menu items and revisit the dim sum. read more

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My guy and I dined for the first time here and it was great! We had a reservation and although we were a bit early, Brian greeted us with a welcoming attitude and seated us immediately. Simone was the sweetest server, super helpful with showing us how the dining experience worked. The ingredients were beautiful and fresh, and the robot service was fun -- she talks to you! We ordered one clear broth and one spicy, both accommodated in separate sections of the hot pot. I got chili oil on the side, but didn't need it. Mine was spicy enough at level 3. Thuy came by to ask how the meal was, and we chatted at length with her and partner Brian. They seemed genuinely happy to meet us and that is so hard to find these days. We also love going to Thuy's other restaurant, the Mongolian BBQ which is better/cleaner/fresher than some other similar Mongolian places in the area. To-go containers are styrofoam, so just be cautious because we took ours home and the next morning the broth had seeped through the styrofoam, leaking slightly onto our fridge shelf. We turned the table pot off a while before taking to-go, but it may have been still too hot. Suggest they go with plastic to-go containers just to be safe. But with enough leftovers for another bowl of pho, it's like getting two meals out of the price of one. Overall a fantastic experience and we'll come back again! P.S. I read some of the prior reviews here, and we didn't have any issues that others did. Maybe this staff just needed to some grace after the grand opening to improve the service with a new staff. All went well for us in their second month of opening, no complaints from us! read more

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The service was excellent. Everyone was very friendly. The robot server was fun and festive. I had the chicken pho it was delicious, great flavor. My husband had the shrimp pho. We will be back!! read more

My daughter and I came here today and had such a great experience from start to finish. We called ahead just to check if we needed a reservation, and they let us know we'd be fine for a table of two. We told them we were only a few minutes away, and when we arrived, they already had our table set up and ready for us, which was such a nice touch. The service was amazing. Both our server and the hostess (possibly the manager or owner) checked in on us throughout the meal and were incredibly friendly and helpful. Our server did a great job explaining how the hot pot works and clearly knew the menu really well, which made the whole experience feel easy and fun. The food was incredible. We ordered the beef hot pot with rice noodles in the sweet and sour broth along with all the vegetables, plus steamed custard buns and crab rangoons. Everything was so cozy, flavorful, and just genuinely delicious. One of our favorite parts was how the food is delivered on the cutest little robot cart--it made the experience even more fun and memorable. Everything came out quickly, the atmosphere was warm and welcoming, and we loved that we were able to take leftovers home too. We'll definitely be coming back to try more! read more

Amazing to finally get to eat Hot Pot. We absolutely love making food table side and this didn't disappoint. We selected the hot and sour and clear broths and seafood and beef proteins. They serve the hot pot with a whole plate a fresh veggies and your choice of ramen or rice. We got the ramen. Both broths were very flavorful. We also got some springs rolls that came with a great peanut sauce and then some BBQ pork steamed buns. Getting an order of the buns to go for our son since this restaurant is almost 2 hours from home. We will definitely be back. The owners were very friendly and walked us through the whole hot pot experience. Oh!!! And they have a full bar and beer on tap. Yay read more

Hot Pot & Pho - Spring rolls with peanut dipping sauce - Hot Pot Near Me - Spokane Valley, Washington

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We stopped today for a late lunch. My wife had the Chicken Pho, I had #35 Seafood & Hot Sweet Sour Soup. The Hot Sweet Sour soup was delicious. Shrimp, scallops, noodles in a spicy hot rich broth. Excellent spice level! I'll order it again. My wife's Pho was also generous size, excellent flavor, she especially liked the basil. The server was exceptional and helpful. Nice clean atmosphere, Modern and welcoming. read more

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Pho is delicious! Wish I hadn't chickened out trying the hot pot. Decided we will definitely go back. Service was pleasant and efficient. Prices are very reasonable. read more

The BEST! We got the hot pot. Seafood, lamb, beef. The ambiance may not be up to par for some people but it's got a nostalgic, homey charm, decorated with vibrant faux flowers, traditional ornaments, and cheerful touches that make the space feel welcoming and full of character. It's the kind of authentic, no-frills atmosphere that reminds you you're about to enjoy a meal made with heart. The owner is so sweet and funny. I'll be going back! Robot is a nice touch. read more

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Food is outstanding, service is top notch, and their chili oil is addictive :) I make it a point to visit weekly as a treat to myself. They have a great bar too that is a hidden gem in the area, cheers! read more

Very delicious and hot! Just what we needed on this cool fall day atmosphere is clean and quiet . Service was great and staff very friendly ! All the way from las Vegas we highly recommend! read more

Hot Pot & Pho - Pho crab rangoon egg roll - Hot Pot Near Me - Spokane Valley, Washington

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Amazing food and service!! Everything was so good, especially the spring rolls and pork buns. The service was amazing, super kind!

They are amazing, I'd eat there everyday if I could. The shrimp pho is my fav. They never get mad when I ask for extra lines and bean sprouts. It's a very chill atmosphere nice music. I love this place read more

There's only two flavors of hot pot and they both taste awful, one tastes similar to the flavor of the sauce that comes with frozen potstickers, the other broth is just egg drop soup. for two people the bill ended up $80. If you're gonna spend $80 on a date don't do it here, this restaurant is overpriced and tastes awful! read more

The restaurant was clean. Service by a robot and a friendly waitress! The food was delicious and priced very reasonably. Three generations ate together and we all loved it! Fill up on the appetizers alone! read more

Hot Pot & Pho - Fresh spring rolls with tofu ans won tons- appetizers! - Hot Pot Near Me - Spokane Valley, Washington

Amazing service, great food, will absolutely come back again so we can try even more of the amazing menu!

We thoroughly enjoyed the food we ordered off the menu. Next time we might just try the "cook at the table" option. We also enjoyed seeing the server robot that brought out the hot meals to our table, and carried away our used dishes. Fun, good food, right price.... We will return. read more

I was privy to the soft open and let me tell you, it was great!! Service still needs to work itself out but on soft open, I give a lot of grace. There is a lot of the previous restaurant still showing in the decor but it's still got its own vibe going on. I have a lot to learn about hot pot etiquette but I will definitely spend some time here!! read more

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It was ok. The ambiance was low average. The server robot was pretty cool. The fried wontons were cold. Lots os shrimp in my pho. I left with MSG mouth. The waitress was nice. read more

Hot Pot & Pho - Server robot - Hot Pot Near Me - Spokane Valley, Washington

Spokane has DIM SUM!!! Here, the food was absolutely delicious--every bite was yummy! We tried dumplings, shu mai, prawn dumplings, lotus rice, and even chicken feet, all of which were addicting. They have beer on tap and a winter drink menu. But the highlight? A cute little robot delivered all this amazing food to our table, making the meal both tasty and entertaining. Highly recommend for anyone looking for a unique and flavorful dining adventure! read more

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They serve the best bbq'd pork and chicken wings in town. Everything is very fresh and tasty and friendly atmosphere.

Got the chicken pho and it was delicious! All the employees were lovely and service was great. Happy to have a new good pho spot!

The food was really good and the staff were very friendly. We had the egg noodle soup, tofu banh mi sandwich, and crispy chicken wings. It all tasted homemade and super fresh. Excited to go back and try hot pot. read more

Hot Pot & Pho - Clockwise: egg noodle soup, red guava pearl drink, milk tea bubble tea, tofu bahn mi, crispy chicken wings - Hot Pot Near Me - Spokane Valley, Washington

This restaurant is so clean and inviting and looks newly furnished. Beautiful golden dragons engraved in the entire ceiling and flower-garnished round archways gave it a special touch :) For their appetizers, their pork banh mi sandwich, fresh shrimp and pork spring rolls, and egg rolls were amazing! My mom is from Vietnam, and I was raised in Little Saigon, Orange County. Trust me when I say everything was authentic. And the entire menu had English AND Vietnamese with descriptions, so you knew exactly what you were getting. Hot pot for 2 was delicious! You each can order your own broth and protein while cooking them on the same table because the pot is divided. My boyfriend doesn't like seafood but thanks to this, neither of us had to compromise. Warning: Hot and sour broth (2 out 7 on their spice scale) is more like a 4-5 I had to tap out... Luckily, the servers and owner were so kind, they brought extra of my boyfriend's clear broth for me - no additional charge. Coolest of all: Our food was delivered to our table by a cheeky talking robot on wheels!! He had built-in shelves to carry our apps and hot pot ingredients. He was followed by our waitress who would transfer the many many plates of food to the table. They had several dessert options including cheesecake, crème brûlée, and ice cream. But with all we ordered, we were too full to have boba tea or dessert. We'll definitely be coming back to try their dim sum next! read more

Hot Pot & Pho - Beef hot pot, seafood hot pot - Hot Pot Near Me - Spokane Valley, Washington

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I have no words. A ROBOT that brings you food what is this china. The food so good flavor very goood . Go hear forget the McDonalds you have been stuffing your face with and go hear to eat real food read more

I have had the food here 3 times. I haven't done the hot pot. The pho broth keeps getting better and better. The bread for the bahn mi sandwiches was amazing. I think this is the best pho in the valley. The staff has always been great. The robot is fun to see go around, my son loves it. It's always busy and would recommend making a reservation for hot pot. read more

We had not tried any Vietnamese restaurants in the valley and decided to give this place a chance, it did not disappoint! I had not been in this location since it was a Chinese restaurant years ago and I could tell the owners had put in a lot of work to clean the place up. It had great ambiance and none of the old outdated decor. We split a grilled pork banh mi and also each got a bowl of pho. The banh mi was perfection! The bread was toasted just right, the ingredients were fresh and perfectly balanced, the flavors were out of this world. The pho was easily the best I've had even though I got a little carried away with sriracha. The broth was tasty and not too salty, and the amount of meat we got was generous. It was just the right amount to get full without having to waste or carry around a tub of soup for the rest of the night. Our waitress was friendly and attentive, and they also had a cool little robot that carried our food to the table, which I haven't seen anywhere else in town. We will definitely go back again to try the hot pot and dim sum menus. I highly recommend giving this place a chance. read more

Hot Pot & Pho - Super cool robot waiter - Hot Pot Near Me - Spokane Valley, Washington

This place is amazing! Everything tasted so delicious and fresh! The service and family feel was irreplaceable! Thank you for continuing to make food that feeds the soul!! read more

Had fresh spring rolls and dim sum as starters. The spring rolls were excellent, would have loved to get some peanut sauce, but the sweet chili sauce was pretty good. The pho was served nice and hot! The broth was rich and deep in flavor. The sides were fresh: bean sprouts, Thai basil, lime wedges, and sliced jalapeño peppers. (Would have loved extra fresh herbs like, cilantro, and/or Vietnamese mint but not necessary) Beautiful ceiling tiles, the rest of the place is clean but stark. Food was great, but what set this place apart was the great service. Can't wait till our next visit. read more