If it weren't for the amazing staff here, 3 stars would be reaching. The rewards system is the…read moreworst I've ever experienced. At the end of the month, any points you have are immediately redeemed and if you don't use them by the 1st, they expire. This seems so greedy and I think this business should value repeat customers better. I've been going to this location for over 2 years and have only been consistently coming --even after moving further away--because of the welcoming, friendly environment the employees give. I don't think I'll be making the trip any longer considering all my points and money are going to waste. This business does do price matching, which is great, but after spending thousands of dollars here, I think I deserve to save $20 of points to be able to use it on my $100 bag of dog food.

I was so upset with the SO CALLED groomer that was grooming a DARK brown medium size dog around…read more4:00 pm Mother's Day! POS GROOMER YOU KNOW WHO YOU ARE & SHAME ON YOU!!! Shame on every employee in the store! I went to find out what was making this fur baby so distressed!!! I saw you....the lady in the back of grooming station with short shoulder length brown hair. While I went to find management, I came back to the back of the store and you were gone. You need to be fired! I will see what can be done about her-this will not be forgotten & I only hope the person who took in their fur baby sees this .......SO SAD Let's see if this listed cause I give you NO stars

Everyone is so kind and helpful. They have everything you could possibly need. The best pet store…read morewe have ever been to!

They had my dog for a week their employee offered to do some training. I picked up my dog 4/28/2024…read moreand my dog was emaciated, dehydrated. The business had him in the back and in a dog crate . He beat his head on the crate , and now his whole face is nothing but scabs. Pictures below. Take my word for it, he looked like a stray that had been wandering the streets. I cried all the way home. When confronted the owner blamed me. Gas lighting at its best. They were trusted... lesson learned. I text everyday and called checking on him.

The icy conditions of the front of the store are beyond dangerous, and for a store that sells…read moreproducts for such problems it is inexcusable.

Told when I walked in they would price match any local TSC. I produced my receipt from another…read morelocal tractor supply and manager refuse to match the price. I was given no valid reason to not match the price other than now being told they don't match our prices for all local tractor supply centers which is a practice I have never heard of terrible service!!

Prompt hands on service. Very nice and helpful. Well organized space. And a nice variety of…read moreproducts.

The people here at this pet store are always so helpful and friendly, we have been coming here for…read morea few years and always provide great service. Our pets have allergies & can only have specific diets, the staff here helped me find & special order a ready made frozen diet for both my cat & dog so that I don't always have to make it myself. They offer a really wide variety of other pet foods, treats & pet supplies.

I take my dogs here to get groomed. All of the staff knows my dogs by name, and the cashier even…read morecleaned up my dog's poo once when I asked for a poo bag. We usually see Mary they get groomed, and my dogs love her. They come out looking and smelling clean with nicely trimmed nails. The staff is friendly and genuinely loves animals!

We like this store. Got a large breed puppy about a month ago and the staff was very helpful for us…read moreto pick some things out for her. Each time we've been they are very friendly. Will return over and over again.

My sister and I both adopted cats from this Petsmart location and had a great experience! The…read moreemployee helping us was awesome throughout the process. My husband and I had stopped by to look at their cats, not expecting to fall in love with a couple of them the way we did. So much so that we ended coming back the next day with my sister and we each ended up adopting a cat. We adopted a little firepoint Siamese kitten and my sister got a friendly orange tabby cat. They gave us a coupon book that was very useful for everything my husband and I bought for our little kitty. Saved a bunch of money and we can still utilize some of the coupons for a free vet exam and pet grooming. Will definitely be shopping from this Petsmart for our kitties needs!

I don't know why I even tried bringing my dog here. Book an appointment for just bath n spa time…read more Show up for my appointment but the girl I booked with not even there. Having to wait for her to showed to work just doesn't justify that you need my services. If you can't show up on time then. I don't need to give you any business. Overall they said it would take a couple of hours anyways for a bath which I don't understand why bath time need 2-3 hrs. So ended up canceling my appointment.

Tell the truth over a little angels . I bought a Little one on a Friday and paid for him and told…read morethe people I was going out of town that weekend and she told me to go to the PetLand in Murfreesboro on Monday he would be there ,Washed his paws cut and his eyes trimmed he had hair in them. Well I told her we would be there around 11am ..And we was and where was our paid Angel still in Madsion. The people there told us they have no clue what had happen that they would have him there on Tuesday ,Well my Husband told the lady no we paid for him on Friday and told the people we would be there at 11 am on Monday and here we are ,She started saying we will deliver him to your home. My Husband told the lady NO HE NEEDS TO BE HERE IN 1 HOUR .I will tell everyone what PetLand done we paid cash for him on Friday ..AND WE GET A FREE COM TO SAY HOW SORRY THEY WAS. THIS PLACE IS SO WRONG AND DONT HAVE THEIR POP TOGETHER

I would give a zero star if I could, we paid 4500 $ for a dog that was supposed to be healthy. We…read moretook our pup to our vet the day after picking her up and did a fecal test (which the warranty will not pay for even if positive) and it came back positive for giardia. We have been fighting the giardia for over a month with multiple fecal tests and multiple rounds of medicines, that will not be covered by the "warranty" and don't hold your breath for the warranty people to call or email back. We could have saved $1500 by going directly to a breeder, but fell in love with her at the store. With all that said, always buy from an actual breeder you can verify and trust. We took a chance with a pet store and it was a mistake. However, our new little pup is not a mistake! It's not her fault and we will love her and take care of her no matter what!

My husband loves this store. We bought our mower through these guys and have been incredibly…read moresatisfied. The staff know their stuff!

Just found out about this shop, and it has everything we need for our dogs! The staff greeted us…read moreand asked if we needed help finding anything. They have all the holistic dog foods and treats that we give our girls. Best of all they have the super durable dog chew bones "Benebone" these last forever it seems like and our dogs chew like crazy. This is a great shop and very convenient to get to.

My dogs love coming to Safari Pet Resort. It feels like a luxury experience with affordable…read moreoptions. Both my dogs come home tired after a day of playing and fun. I love that they offer a pool during the hot summer months.

If you actually like your pet, do NOT leave your pet with them. They basically just have teenagers…read morerunning it and whoever the owner is wasn't there both times I called. Long story short we left our family dog there while we went out of town. Upon picking him up he seemed different and completely out of it. He had a sore (abscess) on his gums, one of his eyes was completely covered with eye mucus and hair in his eye that could've been removed, and dry caked on medication in his fur...they could've easily wiped it off. Upon coming home he didn't jump on any of us or even appear to be excited like he usually is. He seemed different and kinda stand offish. He has only been to one other pet resort (in another city) and he stayed there a number of times. While at the other one they sent updates while he was there and he was his normal self once we picked him up. Idk what they have going on at this place but we took our dog to the vet immediately after picking him and have him checked out. Mind you, we have never had to take him to the vet out of concern at the previous place. His bark also changed because he was barking consistently. He usually doesn't bark much unless something or someone is bothering him. He now has a "hoarse" bark that will eventually get better. But it only makes me wonder what he went through being there. It doesn't sound like they actually care for the dogs even though they have "protocols" in place. Crazy....