I'm absolutely thrilled and impressed with my new water heater!
When my water heater started making loud banging noises, I knew something was wrong but obviously I'm not a plumber. That's when i decided to call a plumber and hopefully get it fixed. The first company I called (Nation wide company btw) sent out a young man, he didnt seem to knowledge but was nice enough. He told me my water heater is dangerous and needed to be replaced before it blows up but never went into to much detail of what was wrong and quoted me what felt like a price for a used car not a water heater. anyways i just didn't feel right with them so i found this company as my second opinion! (so glad i did)
When I called I spoke on the phone with Oscar and explained my problem. He reassured me that this is a fairly common problem and he would be able to take a look at it same day no less!! When Oscar arrived he did so with another plumber named Shawn. They both asked me if I wanted them to wear masks which i liked. Once they determined what was truly wrong with my water heater. Oscar told me it was a worn out burner that allowed gas to escape (this scared me), and the part could be changed out. But he did warn me that my water heater was out of its 6 year warranty period and might not be a good idea to replace the parts because I never changed the water or had it serviced before ( I had no idea that it needed servicing). They then offered me a new one, the price was reasonable and there was no way I wanted that time bomb in my house. I now have a new HOT WATER HEATER, WARRANTY AND KNOWLEDGE OF HOW CARE FOR IT!
I'm so impressed and happy with the service and knowledge I gained from having Horizon at my house. When and if I have a plumbing problem I'm calling Horizon to come take care of it. Thank you guys so much!!! read more