Horizon Home Care is a repeated 5 star agency in the eyes of CMS (Medicare). This star rating is based strongly on patient satisfaction surveys. The staff is exceptional and love what they do! The only company I would trust to take care of my family members. read more

On June 29, 2021. at approximately 2:00 pm, my mother was rushed by ambulance to Bayonet Point Hospital, Hudson, Florida in critical condition. The reason for being transported to the hospital stemmed from her encounter with a physical therapist(name unknown) from Horizons Home Health Care Agency in Springhill Florida. My mother had been previously diagnosed with an intestinal blockage, placed on a liquid diet for approx.3 days, and was able to walk and rise from bed with assistance ONLY! She was in the care of Horizon Home Care and making some progress. She was prescribed steroids to allow her bowels to pass and was responding to the treatment as she had her first movement that morning. At approximately 1:00 pm on the same date, my mother and I received a scheduled visit from the physical therapist representing Horizon Home Health Care. After a preliminary examination an extensive discussion regarding her current medical condition, the therapist attempted to have my mother get up from the bed she was lying in and walk with the aid of a walker and himself trailing. My mother quickly became exhausted and asked that she be placed back into bed. I advised the therapist that she required assistance to fully lie in a supine position. The therapist then stated to me that we should allow her to do this herself without assistance and waived my hand away when I tried to offer assistance. I insisted that she required assistance and once again I was rebutted. My mother blindly listened to the instructions given to her by a licensed physical therapist and attempted to lift her legs and torso back into bed. At this exact moment, she started to scream hysterically and cry uncontrollably. It was evident that she was experiencing a high level of distress and an exacerbated level of pain. It was at this point that I instructed the therapist not to touch my mother and to please leave the house. He refused to leave, ignoring my initial request. Instead, he attempted to raise and lower the hospital bed she was laying on it in a fruitless attempt to alleviate the excruciating pain she was experiencing. She screamed even louder when he did this but he continued to do so.(It wasn't until later that I found out from the E.R. physician at Bayonet Point that her colon had been ripped and was now poisoning her body with impacted excrement.) Three times I told the Physical therapist to leave the house and three times he ignored my directives. It was only on the fourth attempt, when I had to raise my voice and curse at him did he finally leave. All this time my mother is screaming in what must have been' hellfire' pain. I immediately called 911 and had my mother transported to Bayfront Medical in Spring Hill. She became critical while in route, and a decision was made to transport her to the nearest trauma center; Bayonet Point. I was contacted by the ER Physician who advised me of the severity of the situation and requested I sign a DNR? A D.N.R ? I was just laughing and joking with this woman at breakfast, now I'm signing a DNR for her lunch? I was in shock !! Apparently, due to the severity of the tear and the leakage of fecal matter into the abdominal cavity, her B.P. dropped and she was quickly being poisoned and rapidly decompensating. I arrived at Bayonet Point Hospital at approximately 3:30 PM only to be advised that my mother had died. I could not believe that the people I had blind trust in to render quality care are the same people who ultimately expedited her demise. I didn't even get a chance to say my goodbyes. There is no question in my mind that if the Physical Therapist never met my mother that she would still be alive today. It is only through his ineptness and incompetence that my mother met an early death. I even questioned the therapist at the time he made the appointment as to the appropriateness of even receiving physical therapy in her current physical condition. I was assured that an assessment would be made and a follow-up done in accordance. I didn't expect him to instruct my mother to do such irreparable damage to herself that it would end in her death. I also find it increasingly troublesome that the therapist did not leave the property when instructed to do so but instead carried out his private agenda. He acted as tho I wasn't even there. That part was downright frightening. Here I have a strange man (never met this guy before), in my house who just hurt my mother, and I can't get rid of him, seriously? My next step was the police but I wasn't sure if they would be calling for him or me. I believe this to be blatant elderly abuse precipitated through ineptness and incompetence which sadistically resulted in a patients death. It almost sounds criminal and if it isn't it sure as hell should be. I loved my mother very dearly and miss her more than words can describe. Damn You Horizon! You killed my Mom!!! read more

Bad reputation, bad customer service. They didn't seem to care when I had problems even though they said to call them and gave me their number. My doctor ended up having me go through another company and they were alot better. read more

Horizon health care is highly recommended for there professional, caring service and individuals. Contact them for all your health care needs read more

Incredible! Is all I can say... Laurie and Ashley were phenomenal in ensuring I had the necessary equipment after my return home from hospital and giving me great physical therapy. The compassion and care exceeds my expectations, They became a friend/family member for a short period of time. Thank you horizon for making my recovery successful and a positive experience. read more

I used this company for three months and loved the nurses and the care i received from them. Then I was readmitted to the hospital and when I was released called them to come back out because a picc line was inserted and i needed wound care. I had exhausted my home health visits thru my insurance company but due to the extend of my illness they agreed to authorize additional visits once the home health care agency sent in the paper work. I called for four days and was told they would work on it. Then my insurance company nurse in charge of my care called them an asked for the paperwork to get this done since this was considered critical due to the picc line and was told by the office that they decided to decline my care in their agency. No explanation why days of no homehealth provided and never a problem prior. My nurse at the insurance company was shocked and appalled that a company would treat a client with serious health issue like that and leave them without any care at a critical time. Since I no longer feel comfortable and safe in their care any longer i chose to have my doctor obtain another company otherwise i would have had to go back to the hospital as an inpt due to my picc line .Please do not trust this company to stick by you should things get tough they left me high and dry and potentially in danger of serious complications. read more