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    Horizon Hobby

    1.9 (97 reviews)
    Closed 9:00 am - 7:00 pm

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    left wing aileron.

    June 2015: My first plane was the Aeroscout S and it had a faulty aileron servo in the left wing which did not show up on pre/dist check. Only when 20' in the air and nose dive into pieces. July: Second. The SUS 1.2m which arrived with a the left aileron hanging off the wing and the tail feathers are twisted to the left.., Crickets from Horizon Hobby.., and probably my last purchase of spectrum, Eflight, HobbyZone craft., There are many better choices than this! I would not recommend Horizon Hobby at this time! J

    RC Car Fire

    CAR IGNITED IN FLAMES - DO NOT TRUST THEM - NO CUSTOMER SERVICE INTEGRITY. I was a loyal customer of Horizon Hobby until today. Thanks to Matt G in customer service I will never buy there again and I have spent thousands over the years. I have bought two ARRMA Firestorms and use them to run my dogs. So I honestly don't care what they look like. What I do care about is that they don't spontaneously catch on fire and kill somebody like my latest purchase could have. For that Horizon Hobby should have quickly wanted to initiate a QA report to make sure there wasn't a problem with other RC units they were selling. But apparently they don't care. I upgraded to the ARRMA outcast. I got it, turned it on in my home. The ESC hissed and popped and burst into FLAMES right out of the box. Seriously.....My living room filled with smoke. I quickly carried the car outside. I called and talked to Scott M in customer service. I was quite upset mostly because of the adrenaline in my body at that moment. Things started to decline from the get go. At first Scott seemed reasonable and initially wanted me to send the car back. Then, after reviewing the photos, wanted me to take my time to disassemble the car and send only the parts that had been damaged by the fire. I got those back but now the transmitter was not paired with the controller he sent back. The technician clearly stated in the repair report that the ESC had wires that had been crimped together and was a manufacturer failure. Ok. So far so good. Right? Nope. The new unit would bind to the transmitter. The next day, not bound. I would have to unscrew the cover, bind it again, then the next day it would not connect. So I reached out to Scott again. Now remember this car is supposed to be ready "out of box" and all I'm doing is putting it together. So Scott instead of believing me told me to take it to a local Hobby Store. There is a Hobby Town in the town next over so I drove there. The tech bound the unit and told me to take it home and try it. So I did. It ran. So now I have been able to run my dogs for three to four days but each day need to bind the transmitter back and that take a lot of time. Next day....same problem. Now after making two trips to the store, doing my own repair on this, the local store is able to duplicate the problem. They go on record with Horizon Hobby that there is something wrong with the binding and that it is unstable. Does Scott want to help? At this point in time with a car that spontaneously caught fire, they should have replaced the car. Hope....not Horizon Hobby. They don't back their products. So I file a complaint with the credit card company and ask for half of my money back since the car is basically a burned refurbished car. Within one hour, Scott calls. Now they are ready to replace the car but I have to cancel the dispute with the credit card company. So, I cancel the dispute. I tell Scott that since they insisted I use the car that burned, that I have been using it to run my dogs. This means the shell of the car has teeth marks all up and down that. I'm fine with that. I often run the cars without shells because I don't care what the car looks like. I care that I can run my German Shepherd with a big prey drive. Scott says to send it all back. So I do. Guess what? Matt G sends me an email saying that I faked the whole thing. He said in writing that the car was chewed on (yeah we all knew that) and that the ESC didn't ignite in flames (it was like watching a fireworks fountain) and that I was just engaging in fraud to get a new car. He said they "marked my file" and would not honor any warranty. Despite two trips to a local store who confirmed the issues and multiple threads and emails with customer service, they basically threw me under the bus like I had done something even though their OWN TECHNICIAN CERTIFIED THAT THE ESC WIRES HAD BEEN CRIMPED TOGETHER AT MANUFACTURE. What an *& hole. How do you treat a guy who has spent thousands on your company, NEVER RETURNED ANYTHING in four years....and bought 3 high end cars and simply drop him off and threaten to call him out for fraud?! Low lifes. Do not shop there. Do not buy there. Things happen. I get it. But when they literally try to discredit a customer and make you feel bad just because you try to gem them to back their products on a legitimate problem (like a fire) then shame on them and their company. In corporations....when the techs and supervisors are allowed to act like this, it is because the owners act like this. Don't give them any of your money. Shame on them. Don

    Here's where Ryan directed me to the "hidden" bind button.

    I want to report some absolutely fantastic customer service I recently got from Horizon Hobby. My Arrma "Vortex" R/C truck had its rcvr and xmtr already synced--it was ready to run--but I thought I needed to bind it before it would run. Short version: I should have read the instructions. It would beep and flash but had no steering or throttle. So I went to the Horizon website and was lucky to get "Ryan" on chat. He walked me through the process of accessing the receiver and setting the transmitter up so it would re-bind. Oh happy day!! The steering works and the throttle works!! I am so glad that Horizon Hobby has knowledgeable technical service agents like Ryan. Thank you Ryan and Horizon Hobby! David CCRC Acworth, GA

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    2 years ago

    Good Service and good selection - Usually get my orders shipped same day and arrives quickly.

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    Page 1 of 3

    Ask the Community - Horizon Hobby

    Review Highlights - Horizon Hobby

    Horizon owns Losi, and Losi makes the best RC race cars out there (my opinion) so that right there is worth a star or two.

    Mentioned in 2 reviews

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    Horizon Hobby - hobbyshops - Updated May 2026

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