DO NOT TRUST HER WITH YOUR PET. She injured my dog and then blocked me!!
I brought my morkie to Nadya for grooming. I live in the neighborhood so I was THRILLED to find a small business super close by to support. However, Nadya cut multiple quicks, which has never happened in the 10+ years I have had my dog across many different groomers. Mistakes happen, but Nadya's response was heartless and UNACCEPTABLE. Nadya did not even inform me that she cut his quicks, so I dropped him off at home and went out to dinner. (She must've put a little quickstop on to stop the bleeding temporarily, since I didn't notice at the time). But by the time I returned, he was covered in blood, as was the couch and bathroom. It was traumatic!! Please note photos below are AFTER cleaning most blood. I informed Nadya and she didn't even apologize. She offered a $10 refund since that's how much she charges for a nail trim. I gave her a $10 tip (before I knew what she did)! And I had to give him a bath again immediately to get rid of all the blood. When I followed up asking for a full refund, she did not respond. It has been 2 months and no response. She also blocked me on Venmo, where I sent a refund request.
Craziest of all, SHE IS USING MY DOG -- WHO SHE MADE BLEED -- FOR MARKETING!! I realized she posted photos of him on her Facebook page and was shocked, so I commented so others would know what she did. Within a couple hours, she deleted my comments, blocked me on Facebook, BUT LEFT the pictures of my dog she posted for advertising. I have never experienced behavior like this... read more