I have a 2024 Mustang Dark Horse Mustang and it had a broken drivers side visor. Ray in Service…read morehelped me get the part replaced. This is my first experience with Berkeley Ford but it is a good one. Ray's can do attitude and let's get it done mentality really impressed me. The part was ordered. My car never even made it to service bay because he replaced it himself in front of me. So clearly he is a subject matter expert. It was a real pleasure. Ray Smith Moncks Corner

After a poor experience with a local dealer in Charlotte, NC, we moved our fleet to Dodge Ram for…read moretwo years. That changed after purchasing a Bronco from Berkley Ford--an absolutely outstanding experience. We have since transitioned our entire fleet back to Ford, and Berkley Ford is now the only dealership we will work with. Everyone there is a pleasure to deal with, from our representative Kim, to Adam the service manager, and Louie the owner. Truly top-notch service across the board.

Took my Jeep in for a nail in the tire to have it repaired. They put a patch on the over the…read morepuncture. Normal. They balanced the tire and put it back on and I paid and left. I looked at my tire they repaired and balanced. I saw a weight on the outside of my rim. It should be inside of the rim like most vehicles today. WTF that's improper work. I don't believe it.

I DO NOT recommend buying from Dick Smith Chevrolet. I bought a vehicle from them this year…read more,several days after purchasing the vehicle I noticed the bumper was damaged. 6 bolts were missing out of the bumper support frame. I called the dealership, the salesman (G.L.) I spoke to gave me a hard time about getting it fixed. He wanted me to go to a private auto body shop to get an estimate. I did what he asked & got the estimate but really why did I have to do that, shouldn't the dealership have done so? The salesman I was dealing with kept repeating to me that getting the vehicle fixed was above his pay grade. I am over 70 years old, I did not need the stress. I have never been treated this way by any other dealerships I have dealt with. They eventually fixed the bumper after about 6 weeks, but not without me calling them almost every day. I will never buy from this dealership again. If you buy from this dealership - be forewarned , cross your t's and dot your i's.

bought , the , truck, after two days went to, put, a hitch…read moreon, the mechanic, that was installing, it at another location, told me the. truck had been. wrecked the salesman, greg, he, kept telling, me it, was above his job diescription, to get if fixed i had battle, with him to ge it fixed this , was a bad exeperience. dot your, eyes, and cross, your tees best, just to, stay. away, from this dealership. mike taylor, from charleston,

Do not buy a vehicle from this establishment. We bought a truck there for $7,000 cash. A few days…read moreafter we got it the engine light came on. We had to get the entire front end and steering fixed less than a month later, and a month after that the engine went out. We tried calling on multiple occasions and never got a phone call back. Once we got the engine replaced, the mechanic noticed that bolts and parts had been removed. After the engine was installed, we found out the transmission was completely shot too. At this point we had invested so much we had no choice but to fix it. Long story short we have put 9,000 back into a truck that we paid $7,000 cash for. The man who owns this business is a complete crook. This will not be the last you hear from us. Please save yourself the grief and money and do not buy from them under any circumstances. Kassie Dawson

Guy stated one thing on the posting and then later it was totally different. He posted that the…read morevehicle had 140000 miles but when you searched the vin number the vehicle has over 2400000 miles. He lies.

I wish I could give this company no stars. First of all I arrived on a day the head owner was not…read morethere. The employee that helped me that day agreed with me on a price of a 2001 pontiac grand am. The employee also told me that I was allowed to take the vehicle to a mechanic to get it checked out. It was near closing and I told him I would be back the next morning to take it to AAA. It was all great and I felt comfortable until the next day. That next afternoon the head owner was there and was very short and rude with me. He told me that the employee I spoke with the pervious day was new and did not know what he was talking about. So I did not get to take the car to my mechanic and the head owner tried to pull the price up by another $500. He said that I was only able to drive it down the street. I also asked for the Carfax and he said they didn't have that but that he would have someone send him a paper statement of the cars history (which never came). I basically had to argue with him to at least let me go to the Autozone near HWY 52 to do the system check they do. Autozome was first shocked by how clean the engine was so that drew a red flag. Also there was a problem with the check engine light, Autozone said that those repairs were not that bad and that I could wait a while until I needed them repaired. I took the benefit of the doubt and went back to purchase this vehicle. I paid around 2900 for the vehicle. Later to find out it was a piece of scrap metal. Also the process to get the title and plates was a nightmare. I am not sure if the owner forgot about doing his job or if he was lazy. He said that my plates and title would be in the mail around 2 weeks. I called 2 weeks, 3 weeks, and finally over a month went by without my plates or title. I finally went back to this company and demanded my money back for the title and plates and went to the DMV to do it myself. I was furious!!!! Since the purchase in March I have put in over $1500 in repairs. I replaced all tires which were bare ($400), had to get a tune up and fix my oxygen sensor problem-spark plugs replaced-coolant exchange-3step fuel system clean... which was over ($800), both front window motors ($50), The suspension rod was broken and needed to get it aligned ($300), headlights and windshield wipers ($40), and the shocks on the rear replaced ($100 for the pair). This has been the biggest mistake I have made buying a car and I would love to help prevent everyone else from making that same mistake. Again I hated this place and it is a scam! Don't buy from Universal motors!

The salesman was very nice, patient, and friendly I was able to get through the process in a timely…read moremanner . Mr Carlos was a great guy who helped me through the process I would definitely recommend him to anyone looking to purchase a vehicle in the future.

I found a car I fell in love with online. I did the pre financing online, then called and talked to…read moreGene, who then texted me a few minutes after I called. I work at a dealership as well, so I dont get off til they close. They was able to work something out with me and get me approved. I went this morning and did the paperwork. They were SUPER helpful and super nice from the time I called to the time I left! The car was everything I expected and much more! I am very pleased with Gene and the finance manager, Eric. They both was joking with me, laughing, just a great atmosphere in general! I definitely recommend them!

Highly recommend! Bought a used F150 truck and had a great…read moreexperience. Many thanks to Tony Pu.

I originally contacted Hoover Chrysler Dodge Jeep Ram Summerville after receiving a recall letter…read morefor my vehicle and scheduled an appointment with the service department. I was instructed to drop my vehicle off, which I did, only to receive a call the following day informing me that the part was not even in stock and was on backorder. I then had to arrange transportation back to the dealership to pick my vehicle up. After waiting months without any follow-up call, I finally contacted the dealership myself and was told the part had been in. I again arranged transportation and dropped my vehicle off for service. Once again, I never received a phone call that my vehicle was ready -- my husband had to call for an update. When we arrived to pick the vehicle up, it was completely inoperable and would not even move from the parking spot it was in. My husband went back inside to notify the service department and was met with the response: "What do you want us to do about it?" He replied, "I want you to fix it." We were then told nobody could look at it until the next day and that we would have to leave it overnight AGAIN. The service representative immediately implied the battery likely needed replacement and suggested we may be responsible for paying for repairs. I explained that my vehicle had never had a single issue prior to this appointment, and it is hard to believe the issue was unrelated to the service just performed. To make matters worse, I am currently 6 months pregnant and explained that I needed reliable transportation. When I asked about a rental vehicle, I was initially told "no." Only after mentioning that recalls often cover rentals did the representative suddenly say Enterprise could provide one. I filed reports with both Jeep and Hoover regarding this experience. The service manager called me once, left no voicemail, and never returned my call after I left a voicemail in response. Eventually, I was told the issue was caused by a battery tube that had "come loose from vibration," which honestly seems far more likely to have been overlooked during service. The amount of time, inconvenience, lack of communication, and dismissive customer service throughout this entire process was unacceptable. Multiple unnecessary trips, no follow-up communication, an inoperable vehicle upon pickup, and poor treatment from the service department made this an incredibly frustrating experience. If I was the owner of the this dealership I would highly recommend looking into my service team and would be absolutely mortified by the lack of customer service. This is not how a dealership service department should be run. Enterprise however was fantastic! So I highly recommend using them!

I bought my truck from Action Auto. Ms. Angela did me right. She is very honest and gave me the…read morebest deal on my purchase. I would recommend Action Auto to anyone looking for a used vehicle. This is the second vehicle that my family has purchased from them. When time to get another vehicle, I will use them again.