I have a 2024 Mustang Dark Horse Mustang and it had a broken drivers side visor. Ray in Service helped me get the part replaced. This is my first experience with Berkeley Ford but it is a good one. Ray's can do attitude and let's get it done mentality really impressed me. The part was ordered. My car never even made it to service bay because he replaced it himself in front of me. So clearly he is a subject matter expert. It was a real pleasure. Ray Smith Moncks Corner read more

Berkeley Ford - 2024 Mustang Dark Horse - Car Dealers Near Me - Moncks Corner, South Carolina

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After a poor experience with a local dealer in Charlotte, NC, we moved our fleet to Dodge Ram for two years. That changed after purchasing a Bronco from Berkley Ford--an absolutely outstanding experience. We have since transitioned our entire fleet back to Ford, and Berkley Ford is now the only dealership we will work with. Everyone there is a pleasure to deal with, from our representative Kim, to Adam the service manager, and Louie the owner. Truly top-notch service across the board. read more

I've had great experiences purchasing two vehicles from here, also, the service staff have been a pleasure to work with; however, After having an inspection done to verify the condition of the vehicle at 100k, as well as some other general maintenance (including brake flush), after a month the rear brake caliper fell off. According to the Service Manager, their team would not have touched the caliper, so it must be a problem from the last time I did the brakes (over a year prior). Regardless if it would be normal to "touch" the caliper bolts or not, the caliper fell off a month after they had inspected the brake pads and flushed brake fluid. Unwilling to accept the possibility of a technician mistake. They worked with me to take off cost of a diagnostic; however, left me to pay parts and labor after spending 1k the previous month for the full inspection and maintenance. I am left with an extreme lack of trust and will now take my business elsewhere. read more

Purchased 2020 explorer on 09/13/24. On 10/09/24 ( 26 days )the dash lit up power train warnings. I called the service depart.on 10/10/24 and was told the earliest appt. was 12/6/24 but if I could drop it off but may take 2 days to a week. I started at 3 stars because in my mind a used car or not if you just purchased it and have an issue like that it should become a top priority. I also purchased the 100,000 mile warranty and was told you just pay $100 for repairs. You would think being less than 30 days that the dealership would just fix it. I will update after I see how long this takes and if they try the old it's not covered excuse. Everyone has been friendly and helpful so far. Fingers crossed cause I've seen some not so good reviews. I did want to add that the salesman Matt was great. He took time with me. Update 10/14/24. Issue was diagnosed. I was told the parts and labor would be $5200 ( which is ridiculously overpriced ) but they were calling the warranty I bought. We will see what happens. Update 10/17/24. Still have not heard anything. Update 10/18/24. Chris called back and said they were waiting on the warranty company to have an inspector verify the job on Teusday which I did verify with the warranty . I will update after the inspection. 10/24/24 - update. Liberty Shield warranty is an absolute joke. Today I was Informed that the warranty would only cover $490.00 which won't even cover the cost of the parts and I would have to pay $2250. I had less than 30 days and that warranty was $4k. Called my salesman and the sales manager and owner are now involved. Will update after tomorrow but now I'm irritated. 10/25/24 - met with sales manager and salesman and worked something out. I pay my $100 deductible. Awaiting 3 parts not in stock and are supposed to arrive on Teusday and they will call. 10/28/24 - I would like to say the sales team has been pretty good. However the service department is seriously lacking. They had the car for 15 days, diagnosed after 2 and the car was untouched and I had to escalate to the sales team to get any traction. The worst part is during that 15 days they never bothered to make sure that they had all the parts knowing that this had to be fixed. The last 3 parts are supposed to be in tomorrow 10/29/24. We will see going on day 20. 10/29/24 - End of day 20 no communication at all. The car is still sitting in the same spot it's been at for about 15 days. 10/30/24 - Day 21 I spoke with the service dept. and was told all parts in and it's next to be worked on and should be done by early next week. Next Wednesday will still be 28 days for a car I drove for 26 days which makes it impossible for me to recommend this dealership. I do not wish this much stress on my worst enemy. Hoping to have my car back by next week but I will never go back to this dealership and i will steer people I know away from here. 11/2/24 - car still untouched 11/4/24 - Chris called and said they spoke with Adam and planned to have it done Friday. ( what happened to early this week? ) sounds like another stall tactic but we will see. My patience is running out. Worst car experience of my life. read more

Berkeley Ford - The Explorer - Car Dealers Near Me - Moncks Corner, South Carolina

My car was not having power so without really spending any time diagnosing they changed the battery(the old one was like 1 year old) which the old one was probably still good and now a week later my car has no power again. I'm taking it somewhere else for service where they at least do proper diagnosis. read more

because you cannot trust them, get everything in writing before you sign any papers. They will tell you whatever you wanna hear but once you sign the papers, that's it used to love going to this dealership, but not no more in service is one of the worst things about them. read more

On Monday this week I drove half way across the state for a really nice car (it's been great so far), but nobody was very helpful there in the sales department. When I went down there Monday of last week they were weird to me the entire time. They accused me of rolling back the mileage on my car that I was selling (how do you even do that on a digital odometer?) and when I told them I didn't have a cashiers check or credit card limit high enough to buy a car that day they didn't think I was serious and I had to explain to them that I drove an hour and forty five minutes to test it. Luckily they let me put a deposit down for the car, or so I thought. I gave them my card info through their secure link and was told by the sales manager on the phone that they could take that 500 bucks off the sale price for me, the front desk person even confirmed that they had it. So I thought I was smooth sailing. I thought I could make the process even easier too. I called in and asked for all the financial paperwork to be taken care of so that I could do a quick turn around and make the nearly two hour trek back home. He said it would be done and imagine my shock when none of it was done. The paperwork was never sent to me to sign, the stain in the back seat wasn't out (I had to check and ask them to do it again), and the car was not gassed up. To make matters worse they never ran my card for the deposit so my cashier's check wasn't big enough to cover the car. They did keep the car for me, so that is a plus. Had they sold it despite all this, I might've crashed out. I got to the dealership at 5:54 pm and did not leave until almost 8. Nothing we asked them for was done. The sales team, with the exception of a lady who eventually warmed up to us, was impersonal, unhelpful and a little rude on top of all that. The finance team was short staffed, so I won't hold that against them. I have been to McDonalds and funeral homes that were more personable and had better customer service than this place. It was a poor experience both times I went in there and I would highly suggest that you take your money elsewhere. Berkeley Ford is not the place to buy a car if a good experience is important to you. With all that negative being said. The car is great, their office was clean (bathrooms too WOOP WOOP), and now I never have to go there again. Stay away from Berkeley Ford. read more

It was really awesome to drive 40 minutes to see, and had every intention of buying, only to be treated like crap by Berkeley Ford. Upon arrival it seemed no one wanted to actually help us. My son gave them the stock number and said he had called earlier to make sure the care was there, they searched to see who he spoke to but nothing popped up in the system, so the two salesmen at the desk argued over who's turn it was, with it seeming neither wanted to actually help us. The salesman did pull the car around, and my son was looking it over and asking questions and then asked about test driving it... the salesman seemed oddly shocked that someone might actually want to drive a car before they buy it. He condescendingly asked if my son would even drive a manual, to which he replied yes, I learned how to drive on a manual Subaru STI. The guy goes in and comes back and says sorry, we can't let you drive it because you aren't 21. I was shocked, he test drove cars before, like when we got his first car. Now mind you, the salesman had asked us no questions about why he was looking at this car, if we planned to finance, none of the questions a salesman would be asking. Again, my son being 18, with his own money, I tried to let him navigate this but the way we were both treated was shocking. I asked the salesperson if he needed a copy of our insurance, and that I'd be going along too. It didn't matter, so we left. I called back to try and speak with a manager to get clarification but only got treated worse. He was rude and argumentative from the start. After him stating it's not us l, it's the law, I said I don't think so, we've test driven cars before and he demanded to know where. I had enough and said ok, your rules are your rules, you don't want to sell us a car, have a great day, and I hung up. He calls back and goes in to say I'm setting a bad example for my son by hanging up on him, I told him there's nothing else to discuss, we will shop elsewhere. He goes off about not just letting random teenagers come drive cars and I'm like he's 18, not 15 or 16, he could die for our country but not test drive a car, he has a 4.0 gpa and this is when I literally thought I was being punked because he turns to whoever else is around and says "hey guys he has a 4.0 gpa" ... making fun of us. Honestly, I didn't want my kid to buy that ragged out car anyway, so thanks for that, but that the end of the day he had spent weeks looking for a certain car and was excited to find it only to be treated like garbage by Michael and Berkeley Ford. Rules are rules and if that's their policy, it could have been stated when we first walked in and saved everyone time and headache. There was zero reason to be rude. read more

These people are con artists. They gave us a coupon for $75 when my wife got there they charged her $150 for "labor and fees". She says this place takes advantage of women. The next day, the car is leaking dirty oil all over our brand new garage. We take it to another mechanic and it turns out Berkeley Ford NEVER EVEN CHANGED THE OIL OR THE OIL FILTER OR ROTATED THE TIRES AFTER CHARGING US DOUBLE PRICE. The fact that the oil leak was old oil shows they never drained the old and put new oil in. I checked the oil dip stick and the oil is still low and filled with old oil. I can do a better job myself. We should have known better than to take the car to the dealership for work on it but the coupon seemed like a good deal--wrong. These people belong in jail for what they are doing to their customers. AVOID THIS PLACE AT ALL COSTS. read more

Berkeley Ford - Took it here for an oil change and tire rotation. Next day the car is leaking dirty oil. - Car Dealers Near Me - Moncks Corner, South Carolina

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Kimmie did an absolutely amazing job selling me my truck and my the service was impeccable, absolutely look forward to dealing with Berkeley ford in the future. read more

Kim was such a great help to me and my family. Took her time to answer and walk through all questions I had about my old car and the new used car I was hoping to get. Everything worked out. Thank you so much Kim. Definitely hope we meet sometime way in the future. read more

A month ago, I had basic service, oil change, and multipoint inspection performed on my 1987 Ford Crown Victoria which I would have given a 5 start rating. However, when I called yesterday for an appointment for A/C and transmission service, my request for an appointment was declined. First, I couldn't state positively if the vehicle had been converted to R134 or still had R12. If R12, they did not have the equipment necessary to remove the R12. Second, because I did not have a maintenance record of the previous transmission service, he said something about a concern of the type of transmission fluid. I purchased this vehicle two months ago from an individual located in California who, unfortunately, did not maintain records. This '87 Crown Victoria is in immaculate condition. Since it is a Ford, I naturally prefer it to be serviced by certified Ford mechanics. However, it appears the Ford Motor Company doesn't prefer to work on their own product after a certain time period. read more

My husband is a FORD MAN!!! He Truly believes in this brand. After, our beloved SWEETPEA. The 2003 Ford Explore decided to go on a long vacation. My husband told me we were getting an Ford Escape. He purchased a Ford Escape. The process was smooth. No pushing salesman or outrageous prices, either. The new location is beautiful and modern. I miss the comfort couch at the old location. Everyone is smiling and professional. read more

Berkeley Ford - #fancy - Car Dealers Near Me - Moncks Corner, South Carolina

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They told me they couldn't work on my Mach E because I didn't buy it directly from them. This place is a joke

Sales manager Michael just said they are charging $8,000 and $10,000 above MSRP for the Ford Maverick 2L and 2.5L respectively. These are sleazy salespeople, do not trust! read more

My wife traded in her car with them, they told me if I trade in my truck they will make it worth my while. So I came back the next day and after 8 hours they told me to sign the papers then we will go up to orangeburg to get the car. I was so tired and annoyed I signed it rode with the salesman to orangeburg get the car and instantly hated it but I already signed those papers. I thought the sales team knew what I wanted so I trusted them. Do not buy from them. read more

Don't believe what the sales guys tell you, the sales manager said only he knows the truth and what the sales team told us was not the truth, or they don't know what they are saying. The sales guys told us one thing, after the sale that just disappeared. The sales manager yelled at me, the customer, to tell me that what I was told and signed up for was not what I heard or signed up for. JUST WOW!! read more

1 star because I can't put 0. This dealer is the absolute worst and I wouldn't wish interacting with them on my worst enemy. They are in direct violation of Department of South Carolina Consumer Affairs 'Misleading and Deceptive Motor Vehicle Dealer Practices' (contact me for this document or look it up online) . We "test drove" a 2024 Ford Ranger Raptor, around the parking lot because they didn't let us test drive for real, that a sales person ordered for themselves initially, but were not "allowed" to buy it. It wasn't the color we wanted and the sales rep said it would probably be way over the MSRP so we said we'd go home to think it over. When we were on our way home, we were emailed and texted an offer of MSRP. We thought "wow what a great honest dealer". The next day we called to purchase it at the offered price. They pretty much laughed in our faces and said the email and text were a mistake and they wanted 10k over MSRP. Eventually they dropped it to 8k over msrp and updated their pricing online. Still not fair considering we were offered MSRP Cash Offer via Email and Text. We spoke to the GM Louis who was a very rude individual and the Sales Manager Michael (who the email offers came from). They agreed to re-negotiate if we brought in a trade in. They offered us the MSRP they quoted us IF and ONLY IF we would give them our appraised $14k valued car for $7k. We aren't stupid, so we figured out that they were just trying to get over on us by getting our car for $7k less than it was worth to make a profit. We took it to the BBB and SC Department of Consumer Affairs. While we were going back and forth with them and these parties to mediate, they sold the vehicle at less than they were trying to conn us for while we were in dispute. All this occurred in one week. I wouldn't deal with them again even if you paid me to do it. Read their replies to their BBB reviews, highly unprofessional, they put people's personal information out there and even called us the wrong name. In the BBB response they addressed us as Mr. and Mrs. Jones...we don't know who the Jones family is, but looks like they had a bad experience too. Save yourself the time, heartbreak, stress, and unprofessionalism by going to a different Ford dealer. Wish I could add screenshots of the Email Quotes so they don't try to deny they sent them. I'm so appalled by the unprofessionalism and illegal practices that I wouldn't put it passed them to try to bad mouth me online. I'd be pleasantly surprised if they actually behave professionally in response to the reviews I'm putting everywhere possible. read more

To summarize: Berkeley Ford and Ford Corporate have lost my business and I won't be returning. Go to Summerville Ford instead if you need service. I don't often write reviews but when I receive truly horrible (or excellent) service I feel it's important to speak up. Also it's probably important to note that this experience will in no way be captured in it's entirety on this post, the lies, the hours on the phone, the delays, the runarounds, the non-existent communication, it's truly comical and would take a full length movie to give proper attention. My full review is well over the character limit, if you'd like all the details check it out on their Facebook... read more

They are friendly and helpful. The only thing I have negative to say is that they didn't contact me when my car was completed I had to call them. Other than that the service was good. read more

Fabulous locally owned dealership! The owner , Louie Abidi, truly cares about his customers!!! The owner and his staff are carrying on a great tradition of automobile dealership excellence! Go see BERKELEY Ford in MONCKS Corner for your next vehicle purchase. And soon there will be a new and fresh dealership opening up on the corner of Hwy 52 and Cypress Gardens Rd!! You won't be disappointed!!! read more

Berkeley Ford - 2018 Bullitt Mustang in Dark Highland Green!! - Car Dealers Near Me - Moncks Corner, South Carolina

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Dropped my car off this morning for a warranty issue with an 8am appointment. I called at 12 to see if they had looked at it yet and Jennifer said NO. Then she called me back at 2:30 stating it could be a few days but they would contact enterprise for a rental for me to go pick up. 3:30 comes and the service manager calls me to tell me they can NOT work on warranty repairs since I did not buy it from them. He apologized and said his team should have known this. But I'm still out an 8 hour day of pay and they did exactly nothing. I will not go back to them for anything nor will I recommend them for anything and I do not seem to be the only one with this issue with their service department. Very disappointed read more

Can't support a business that makes you, the customer feel dumb and also takes advantage of your situation by low balling offers to your trade in. Be aware that it's standard practice for them to mark up vehicles and fail to disclose this prior to 'helping' you order through their dealership to Ford. Ford can't do squat, don't bother reporting them. They know it and it will just give you a bad taste and you will feel dirty after talking to them. I took my business to Stokes Honda instead. read more

Berkeley Ford - I did not give them my business, lowballed me and asked for dealer markup. I can't support a business that treats you like trash. - Car Dealers Near Me - Moncks Corner, South Carolina

My wife and I went to Berkeley Ford because it was close to our house and had great prices. We met Thomas there and asked about the Bronco sports they had in stock. I had the stock number of the one we wanted to look at. He went and retrieved the key for us and pulled it off of the curb in front of the dealership. We talked about our trade 2020 Volkswagen atlas cross sport and the value in it. After speaking with him we also inquired about special pricing due to my wife's job. After talking numbers with Thomas the used car manger came over and we talked numbers again. We settled on an awesome number fair for both parties. We then also received the special discount from my wife's job. Thomas and Kevin the finance guy were really nice to us. I will always recomend them. I will also go to them to trade in my truck when its time as well for a ford. Thanks for the hospitality Berkeley Ford and the excellent Bronco sport Badlands edition. read more

I wish we could give them a better rating because the salesman we had was nice and knowledgeable. We were going to order a truck here. We configured the build through Fords website and ready for down payment and to place order. That is when we asked if this price is the final price; we were informed that there would be a 10,000-20,000 allocation fee/charge added but they wouldn't be sure exact amount until the vehicle came in. On top of the allocation, they also said they would be charging an additional 5,000 for "car shortage" fee. When asking further information about allocation fees, we were told all dealers have it. They don't all charge allocation fees. We found a different dealership that sells new fords at MSRP - that's it, what you see on the Ford factory window sticker is what they charge, no markup. We placed our order with them. read more

We left my car at Berkeley Ford to have a recall on a recall fixed for SIX days. Never received a phone call and couldn't get anyone on the phone for any updates. We decided to go up there to check on things and they said they FORGOT about my car. How do you run a business like this?? I also witnessed a service writer be arrogant and rude to one of the mechanics. Is this the image you are wanting to portray to your customers? If you treat your employees/co-workers like this then no wonder this place is a shit show! read more

My husband wanted a truck that was for sale at Berkeley Ford. Kareem Graves reached out to him. We met with Kareem and it was about the most both professional and personal experience I have had with a vehicle purchase. He was so helpful and thorough. Jerry the finance guy was awesome also. We had such a great experience, my husband got the truck he wants and buying it was a very positive experience. They also didn't keep us all day! We traded a vehicle and still got in an out in record time! Thank you Kareem, you are in the perfect job for you! :) read more

So I was car shopping and was all over the road with what I was looking for. ** You see what I did there? ** Nothing like a good pun to start a Sunday. Moving on. I was car shopping and really wanted to check out a Mustang Mach-E. They happened to have one on the lot, but not in a color I wanted at all. Sal introduced himself, was very kind, not pushy, and answered all the questions I had. Took the time to take me on a test drive knowing full well I was not going to buy THIS Mach-E because of the color. He then showed me around other trucks and cars for nearly 3 hours. Unfortunately, they didn't have what I was looking for on the lot, but I continued to work with Sal for many weeks to follow. If their service department is of the same caliber, this is the best Ford dealer in the CHS area. That remains to be evaluated though. read more

Had the worst experience shopping for a car. If a dealer can't make an offer even close to what I told them I wanted, then just tell me so, I would not get mad. Instead I was left sitting at a desk 10-15 minutes at a time while the salesman went back to see if he could get a better price. After an hour of this, and still offering me nearly double what I kept telling the salesman I could afford, I tried to leave, but they did not allow me to leave. Early in the process they "borrowed" my car keys to check the odometer of my trade, and then they refused to return them. When I demanded my keys be returned, the salesman left and returned with 2 more salesmen to keep trying to pressure me, I had to ask twice more for my keys, and it took them 20 minutes before they decided to stop holding me hostage and allow me to leave read more

If you're building your Maverick and think you'll just pay msrp you're totally wrong! Dealer has been charging $8k+ above msrp. Go somewhere else!!! read more

Adding price adjustments (greedy markups) to customers orders that have been waiting 15+ months for their vehicle to arrive.

worst dealer in Charleston, they do not care about the costumer. you are simple a dollar bill. their goal is not repeat business. Purchased a truck that didn't even make it home the first day without problems. the truck was in the shop 3 times for 4 weeks in the first 4 months and tried to charge me $6,500 for service. DONT BUY FROM THIS DEALER. read more

Where is the button for Zero Stars?! My 18 year old was seaching for a certain vehicle. I steered her away from the small dealers and gave Berkeley Ford a try. I was satisfied with the vehicle but not the final pricing. They did not accept my cash offer so I left the vehicle at the lot on first day. On the second day we agreed to a price over the phone so we drove back to Berkeley Ford. When we were set to do the deal ,they said they couldn't do it. They were well aware of all of our information when we agrreed to the price. If it was for me I would have left, but my daughter was excited and I didn't want to let a couple hundred dollars totally ruin it for her. I believe they may have never intended to honor their word but just wanted us back in the door. To be reputable, an institution should stand by their product and their word. It's not about the money, it's about the principle. In my opinion, someone that worked on our deal is severley under trained or lacks principles. To my understanding, those that were involed in this deal, have been in the business for years. So you do the math. Do yourself a favor, go somewhere else! Berkeley Ford did not honor what they said. read more

This dealership is adding exorbitant market adjustments to customers vehicles ordered through Ford's website. Owner asks why you shouldn't pay the mark ups like other people are. If they'll screw you on your custom ordered vehicle, they'll probably screw you on parts and service as well. Steer clear, there are other reputable Ford dealers in the Charleston SC area. read more

Not only am I aware that there still is a shortage of qualified automotive employees including mechanics, but supply chain issues still continue to plague many, if not all, businesses to some degree. Unfortunately, these two issues alone make it very difficult to get an appointment at Berkeley Ford in a timely fashion. Under these circumstances, I'm reasonably confident that tension is at an all time high in all departments but that being said, customer service should still be a high priority, not an opportunity to do sloppy work and disrespect customers. Suffice it to say I experienced a 6 week wait time for the first appointment January 5, made 4 calls that went unanswered in one day plus a face to face visit the next day to get the 2nd appointment (Jan.30) for the same OP code and experienced a customer service failure (both service rep and service manager) that were truly epic in the lack of professionalism. That is enough for me to never set foot again in Berkeley Ford ever again. Despite the fact that we purchased 2 new Ford trucks within the last 4 years and encouraged our daughter to buy her new Escape from Berkeley, it is more than clear that Berkeley Ford is not invested in customer retention at all In fact, based on our experience, I believe the service rep (Chris) and service manage (Larry) were making it quite clear that we were no longer welcome at Berkeley Ford! Since my husband has already sent his detailed review to Ford directly, I'll not bore anyone with the details however, I'll be glad to provide that information if someone is interested. Once upon a time, I thought I was really fortunate to find both a reputable Ford dealership along with a trustworthy service department so close to my home. All good things do come to an end. Here is some unsolicicted advice for the Service Department: in a business setting, (actually in any setting) it is NEVER a good idea to make 'assumptions' about your customers. More often than not, you'll eventually find out that you were wrong and there is a strong possibility that your behavior toward that customer will backfire on you. Respect, patience and self control even if the customer is not -- rolling your eyes, smirking, giggling, and blatantly dismissing comments or concerns -- not even close to respectful. read more

I just bought a used vehicle from these guys. Overall it was a positive experience. They do the whole "no haggle price" online, which was a little weird for me as I'm used to thousands being on the table to play with when haggling over the car. We did the test drive thing, no license exchange required, which is nice as some places grab your info and run your credit on the down low while you ride. No pressure. Crystal knew all about my Jeep, which was cool for someone who works at a Ford dealer. Lets talk about closing the sale and after. This is a dealer, so I had to go through the while "what's it going to take to earn your business" pitch, but nothing crazy. Closing the sale was simple, and their financing options were competitive with my credit union. End of the day, I would recommend this dealership to a friend looking for a New car. read more

Berkeley Ford - Basic showroom. No frills here. - Car Dealers Near Me - Moncks Corner, South Carolina

I took my truck to them in June of 2023 for a transmission service. In order to do this service there is a skid plate under the truck that they have to remove. I have no issues with the service itself, it was done and 300.00 dollars later I was on my way.Again I trusted them to do a professional job. Well 6 months later I was changing my oil ( the first time I was under the truck after the service was performed ) and I immediatley noticed the skid plate was missing. I know for a fact it was on the truck when I took it in for service. I just got back from talking with the service manager at Berkeley Ford and he flat out refused to do anything about it except to sell me a new plate. I told him I trusted they would do a professional job and they failed . I learned a lesson that you better check work done by them, but I won't have to worry because they will never see me or my vechicle in that dealership again and rest assured I will let everyone who ask that they need to beware of this dealership. read more

Big shout out to Mr. Kareem Graves. He's been going above and beyond to get me taken care of, and to get me the most for my trade-in. He's absolutely on the ball, and is very quick to respond to any questions. He has personally made my dealings with Berkeley Ford a pleasure. If you're in need of a new/used vehicle, get in touch with him. He'll make you feel like family throughout the entire process. read more

Just a bunch of liars all in one place. They take advantage of people and situations, over ridiculous mark up prices. Do yourself a favor and drive to another Ford dealership family owned. read more

I scheduled an appointment to have my recalls taken care of on my 2021 F-150 Lariat a few weeks in advance. Cassidy worked with me to get an appointment that would work. Very much appreciated! They texted me to make sure we could communicate and confirm the appointment. I never heard anything regarding a problem with the appointment. Took my pickup to the dealer at the 9:00 a.m. scheduled time. My wife followed me to pick me up so I could leave the pickup for them to repair at their convenience. Spoke to the young lady in the service department and she casually said "we're not doing recall work at this time". Apparently, they don't have the personnel to handle that work. Hmmmm....would have been nice to get a text or call. She just looked at me and restated their position. She had no idea when they would have a tech certified to do the work. I understand labor is tight, but for the love of what's right, communicate with the customer. Note to self: call to confirm prior to driving to location. First time I've had trouble like this when the vendor has my contact number for a text etc. Others have been fantastic about it, not these guys. Still looking for a good dealer to do the work. read more