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    TruAuto

    3.5 (13 reviews)
    Open 9:00 am - 7:00 pm
    Updated 1 week ago

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    1 year ago

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    2 years ago

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    1 year ago

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    2 years ago

    Gene was super helpful made this quick and easy no shady shit either got the truck I wanted and everything

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    2 years ago

    Jose is the man to look for, very professional and looks for the best for you. Very trustworthy guy

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    2 years ago

    Gene was very helpful and was easy to deal with.Everything was fast and stress free.

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    5 years ago

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    6 years ago

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    9 years ago

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    8 years ago

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    7 years ago

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    7 years ago

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    Hoover Chrysler Dodge Jeep Ram Summerville

    Hoover Chrysler Dodge Jeep Ram Summerville

    (121 reviews)

    Highly recommend! Bought a used F150 truck and had a great…read moreexperience. Many thanks to Tony Pu.

    I originally contacted Hoover Chrysler Dodge Jeep Ram Summerville after receiving a recall letter…read morefor my vehicle and scheduled an appointment with the service department. I was instructed to drop my vehicle off, which I did, only to receive a call the following day informing me that the part was not even in stock and was on backorder. I then had to arrange transportation back to the dealership to pick my vehicle up. After waiting months without any follow-up call, I finally contacted the dealership myself and was told the part had been in. I again arranged transportation and dropped my vehicle off for service. Once again, I never received a phone call that my vehicle was ready -- my husband had to call for an update. When we arrived to pick the vehicle up, it was completely inoperable and would not even move from the parking spot it was in. My husband went back inside to notify the service department and was met with the response: "What do you want us to do about it?" He replied, "I want you to fix it." We were then told nobody could look at it until the next day and that we would have to leave it overnight AGAIN. The service representative immediately implied the battery likely needed replacement and suggested we may be responsible for paying for repairs. I explained that my vehicle had never had a single issue prior to this appointment, and it is hard to believe the issue was unrelated to the service just performed. To make matters worse, I am currently 6 months pregnant and explained that I needed reliable transportation. When I asked about a rental vehicle, I was initially told "no." Only after mentioning that recalls often cover rentals did the representative suddenly say Enterprise could provide one. I filed reports with both Jeep and Hoover regarding this experience. The service manager called me once, left no voicemail, and never returned my call after I left a voicemail in response. Eventually, I was told the issue was caused by a battery tube that had "come loose from vibration," which honestly seems far more likely to have been overlooked during service. The amount of time, inconvenience, lack of communication, and dismissive customer service throughout this entire process was unacceptable. Multiple unnecessary trips, no follow-up communication, an inoperable vehicle upon pickup, and poor treatment from the service department made this an incredibly frustrating experience. If I was the owner of the this dealership I would highly recommend looking into my service team and would be absolutely mortified by the lack of customer service. This is not how a dealership service department should be run. Enterprise however was fantastic! So I highly recommend using them!

    TruAuto - car_dealers - Updated May 2026

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