I honestly don't even know where to begin because sometimes you have an experience that deserves more than just a simple "great service" review. My experience at Hooters in Burlington, North Carolina, was truly one of those moments. While traveling out of town, it's always nice to find a place where you can feel comfortable, welcomed, and genuinely taken care of. From the moment I walked in, that's exactly how I felt. I had the absolute pleasure of meeting Jayden behind the bar, Manager A.J., and my amazing waiter, Kaley, and these three individuals made such an impression on me that I had to take the time to give them their flowers while they can smell them. The customer service was PHENOMENAL. Every question I had was answered. They were patient, attentive, knowledgeable, friendly, and most importantly, they genuinely cared about making sure I was enjoying myself. Nothing felt rushed or forced. It felt like they truly wanted me to have a great experience. My food was hot and fresh 20/10, my drinks were an 20/10, and I was kept informed throughout my entire visit. There were no long wait times, no issues, no discrepancies, no setbacks, and absolutely nothing that took away from my experience. Everything was simply handled the way customer service should be. And that means something to me. In a world where good customer service can sometimes be difficult to find, these three reminded me that there are still people who take pride in what they do. They didn't just serve me -- they made me feel welcomed, appreciated, and valued as a customer. That kind of service stays with you. I want management to know that they have some truly amazing people representing their establishment. Jayden, A.J., and Kaley deserve to be recognized and appreciated. They went above and beyond without hesitation, and because of them, what could have simply been another meal while traveling became one of the highlights of my trip. I HIGHLY recommend Hooters in Burlington, North Carolina. If you're in the area, please go see these three! Get you some good food, grab a drink, and experience the incredible customer service for yourself. I can honestly say this the next time I'm back in Burlington, I will be returning and I'll be looking for these three! Not just because the food was good, but because they made me feel like my business mattered. Thank you, Jayden, A.J., and Kaley, for going above and beyond and making my visit so memorable. You all truly made me feel like more than just another customer, and I appreciate that more than you know. Keep doing what you're doing. Your hard work, kindness, and dedication do not go unnoticed. You deserve ALL your flowers! read more

Hooters - Sports Bars Near Me - Burlington, North Carolina

Dropped by on a Saturday afternoon. The company now has a monthly "dress up day" theme, and today happened to be the Western theme. Several Hooters Girls were wearing denim shorts and boots. This location is kept up nicely (unlike several other NC locations). My server was fairly new to her position, but was polite and kept check on me as a customer. I ordered a grilled chicken sandwich which was served fresh off the grill. Enjoyable meal and experience. read more

Hooters - Bar area and seating - Sports Bars Near Me - Burlington, North Carolina

Love this establishment!! Workers were talkative and welcoming! Was seated immediately at the bar. Bar tender provided quick service of my Caesar Salad and a new drink ...Whiskey LIT ( Long Island iced tea). Drink was amazing and strong! I'll definitely return for this drink! Ambiance was casual and relaxing!! read more

See all

This is a good example of where I wish I could do no stars.... First off ... everyone here comes across like they don't want to be here. Server had a don't care attitude. The food was bad.... Wings were soggy.. cold.... Sauce wasn't right. Drinks were terrible... last round of drinks we had, they literally brought out the wrong drink. Last call had happened and I had my check. I just wanted to swap my drink for the actual one. The server was "like totally" unable to do it. I called for the manager, voiced my complaints... he said "your just gonna have to take it" "nothin I can do" " I suggest you complain or fill out the survey" - then walked away... Firstly I had people with me that were local, never been to a Hooters, being from Florida I figured it would be a good spot, pretty reliable where I'm from..... wrong. They probably ain't coming back.... Secondly I used to live across the street from the original hooters for several years, not to mention lunch at least twice a week for an untold number of years. Literally been in these restaurants 1000's of times.... This place needs some colonel sanders action and just go in and fire everyone. If I had any money at all invested in this place I would be flipping out. This drives me crazy... when I get back to Florida ...I'm going to the original hooters and see what I see...... a review shall follow.. read more

My food was good. I would like my Daytona Wings to be grilled a little bit more but overall good! read more

See all

Staff was very nice and accommodating. Came to celebrate my cousins birthday. Will come again.

Customer service SUCKS! Sat in there for a while and waitress did not come to take our order for nothing. She stayed seated with another customer. We were ignored. Never going back. read more

So this is not the first time I have had issues with this restaurant but I continue to give them a chance. A few months ago I order a pizza by delivery. My pizza was not correct. I was told I had to come pick up the new order because the driver was unavailable. I even left a tip on the online order. Today I ordered a pizza. It never came. After over an hour I decided to call I was told the pizza was canceled and that they driver crashed earlier in the day and they did not have another one. They stated they called me nine times. I explained I did not receive a call or email and they continued to say "my man the order been canceled." They didn't offer anything for the mishap and did not verify the number they called stating "my man the order been cancelled." My child like their pizza but their customer service is not there. read more

Picked up an order of wings, got half Cajun and half mild. The mild wings tasted sweet and it might be because I ordered them smoked but the Cajun wings just had an awful taste to them. Some are a decent size but a lot are fairly small. The small that you don't want when you go out to pay for some food. read more

Hooters - A very thin mild wing - Sports Bars Near Me - Burlington, North Carolina

See all

Been coming here about once a month for several months with a friend of mine. Every visit has been great, except for the last, when we were told by our waitress that because we were white, we were Trump-supporting racists who wanted to keep black people oppressed. Yip, not kidding. And if you haven't guessed, our waitress was black (but that only seemed to be a problem for her, not us). When we arrived, we each ordered a drink, as usual, before we ordered our wings. The waitress stopped and chatted with us while we were having our drinks, as is typical. However, this time things went south fast. Here's a rundown of what transpired: The waitress said she was in college and it was too expensive, so she wanted Bernie Sanders to be president since she was a socialist and wanted free education. She also said she wanted to tax rich people and corporations more. I thought this was a great opportunity to explain that taxes to a corporation are passed through as an expense to their customers, so those $10 wings might instead be $11, or instead of her working 30 hours per week she would only work 25. This is where it got really interesting. Somehow, she segued from that information to saying that us, being white, would not be able to understand her troubles as "a young woman of color". I asked what that had to do with the cost of college and taxing corporations, and she replied, again, that we would not understand because of our "white privilege" and that we never knew what it was like to struggle. We were in shock, and explained that neither of our wives were white, and we came from very poor backgrounds, so we did know struggle, and were certainly not racists. She said it wasn't the same, and that with Trump being the President, he was leading all white people to be racists, and she "could tell" when she serves her customers who are white. She said she could "feel" them looking at her with hate. By this time, we were pretty upset, being called racists, and not knowing anything but "privilege". She continued, saying that Obama was the best President the country ever had, and we could not understand that either, again, because of our privilege, and being racists since we were white and all whites, because of Trump, are racists. She also said that since our wives were Asian, not black, they "didn't count" because they were were not actually minorities, and that only blacks were minorities and understood "the struggle". We kept our composure, got our check (thankfully we hadn't ordered food yet), paid and left. We headed directly for Hooters in Greensboro, where we had a wonderful time (as we always had before in Burlington). And, whattaya know, our waitress was black, was awesome, and got a really big tip which we had always left before in Burlington. We will never go back to the Burlington location, and I advice anyone else from going there as well. Such a shame they employee an open racist. read more

Typical Hooters experience. Average Hooters food. Our waitress here was much more friendly than the norm. We had small kids with us so they sat us in an area where the noise was bearable. Not a bad experience. read more

Sloooow getting food out of the kitchen. It took almost an hour from order to out to me. Just the staple wings and buffalo shrimp The shrimp and flats were ok the drums were under cooked and like goo It wasn't just my order the kitchen was very disorganized read more

I literally BEGGED my husband to remind me to NEVER come eat here again!!! I wanted wings and we hadn't been to this one in ages. NOW I REMEMBER WHY!!! First, they messed up our order. Then, they charge for the flavored teas individually while other Hooters give you free refills on flavored teas. Not to mention that you only get one cup of sauce for 15 wings. Needless to say, we will not be visiting the Hooters in Burlington again! It's not worth it! read more

Hooters - a receipt for a restaurant - Sports Bars Near Me - Burlington, North Carolina

The fries were cold and the chicken sandwich was overdone. I waited to get my check for five minutes before I got up and went and stood at the register. I waited there for another four before one of the waitresses sitting at a table with three others of her coworkers and a man noticed me and casually made her way to me to check me out. The A/C was working so I gave them an extra star read more

Hooters - You know when fries have been sitting in back for a while and these are wasted - Sports Bars Near Me - Burlington, North Carolina

I tasted Patty Melt and the test was great! Service girl was very sincere to her work. Internal atmosphere was not bad at all.

Worst service I have ever had at a hooters food was cold management wast anywhere in sight

our waiter jasmine was an amazing waitress gave us an amazing time at hooters instead of 5/5 our experience was 1000/10 read more

Hooters - our waiter jasmine was an amazing waitress gave us an amazing time at hooters instead of 5/5 our experience was 1000/10 that's jasmine - Sports Bars Near Me - Burlington, North Carolina

Service was good. Kitchen was extremely backed up and my party requested the manager and she was disgustingly rude and very dismissive. Overheard her talking about thr servers which I thought was very unprofessional to do infront of customers. She even told us "if you would all stop yelling at me this can be easier" as she proceeded to roll her eyes. Ashley was not a nice person as we were very patient and respectful to her. I will not be back and that manager needs to be fired immediately. read more

Won't ever be back. Visited here for lunch with my wife, son, and his girlfriend. We are escorted to the back corner of the restaurant to a 4 person table with bar stools, chairs without backs. Poor choice of seating for a 4 person table, might ask customers if they have back problems before placing them in chairs like this. Next: We are handed fully laminated menus, with no prices! When I ask for a menu with prices, the waitress points to a QR code on the table. When did it become acceptable to require me to provide my own damned menu to dine in your shitty establishment?? Don't say COVID as the menus were in our hands and prices were deliberately omitted from every item on the menu, is it so customers spend more? Not sure your motive but I walked out spending $0.00, and won't ever be back. read more

I have been under the weather and decided to use Doordash for my delivery. I chose Hooters today's. The cheeseburger I recieved and an order of fries cost $21.86. You will not get my business essay again. That is simply ridiculous considering the product you sent me. read more

Hooters - What I ordered versus what I recieved - Sports Bars Near Me - Burlington, North Carolina

Good experice, courteous waitress. She was very attentive. I think her name was Stephanie. Great wings and fried. Overall I recommend! read more

See all

Ok, Hooters is Hooters. The menu is fairly simple as it should be. On this trip we ordered wings (well done and crispy) along with some nachos and beer. The nachos were eeeh; the chili is mediocre and they skimp on it. The wings initially did not come out quite right but the manager (Kevin, I think) was great at making it right. I really appreciated that. We ordered 20 wings and it came with only one dipping cup of dressing :( NO DOUBLE DIPPING! Am I the only one that has to have blue cheese with hot Buffalo wings? My server was not very attentive and was slow with refills. Beer, Wings, Football read more

Hooters - Nacho - Sports Bars Near Me - Burlington, North Carolina

See all

So I'm a very big fan of hooters. I come to this location literally all the time for fresh seafood & great wings. They also make very good alcoholic drinks as well. Within the past three years, I've never had an issue with any of the food or servers here. Monday is great because they have AYCE wings. Sunday they have a special of buy 10 bone in wings and get 10 boneless wings free. I definitely recommend that you stop in for a bite. read more

See all

So I came here to get some good wings as most hooters have good wings. First thing I was greeted by was a bartender that wasn't too nice and seemed put out that I wasn't going to get a beer. So I ordered the buffalo platter to get a little of each kind and ordered medium and parm-garlic flavor. Everything was overly greasy and had no flavor whatsoever. So also weird thing as a kitchen guy came to the front with his gloves on and he serviced himself using the soda dispenser from the bar. Never took his gloves off and I don't believe he replaced them when he went back to the kitchen. That made me very concerned. read more

Hooters - Buffalo platter - Sports Bars Near Me - Burlington, North Carolina

Went here on a Thursday afternoon around 3pm. It was 3 of us for an early dinner. We were seated quickly but thats all that was quick. There were only 5 other tables and they were 1 and 2 top tables. So not busy at all. We waited several minutes for server to come to our table to greet us. When she finally did arrive i asked for a kids menu. Another several minutes went by and i have watched her walk all over laughing and talking to other employees still waiting on this menu. Needless to say my family and I ended up leaving from lack of service. So I cannot have an opinion on the food this particular day. Might I also add our drink order was never even taken. read more

The snow crab was off the chains was freshly steamed with good amount of seasoning with the 10 piece wing wings was very delicious not over sauce or to over cook, mixed drink was really good to also with excellent costumer service waitress was really chill read more

So came for lunch and got seated fast but waited 15 minutes before a server came to ask my order after waving her down. She said no one told her she had a guest at her table after walking past me several times to help other tables during the 15 minute wait. She asked if I wanted a drink and I said yes for angry orchard in a glass and was brought a 1/2 mug of beer ? When I asked to fill it up she said we can't with Angry orchard ?? read more

Hooters - Sports Bars Near Me - Burlington, North Carolina

This is probably was the worst Hooters I've ever been to. The service was absolutely horrible!! Me and the group I came in with had to wait super long on our food. I ordered the buffalo shrimp with chipotle honey sauce, they messed up my order 3 times. They kept bringing me wings instead of the shrimp. I finally get my order and a drink. Then when it's time to pay and get our checks. They take another half hour to give us the check. We walked in at 11, we didn't get our checks till 1:15am and I had a 90 min drive. Never going here again, horrible service! read more

We went back this past Friday to give another chance . Talked to the manager, she well remembered the incident that triggered the negative post ! And she stated the problem had been removed ! We had a great time , and plan on returning often ! read more

Ok for a hooters I exspect a little more . The place is slow yet the waitresses seem to be having a hard time waiting on their tables. When we finally got our food we had to ask a few times for the extra things that we had ordered such as extra ranch dressing , celery and oh yes our appetizer of fried pickles . The big thing was beforevwe had even finished our meal we were brought our check . Everytime we go to a hooters we go to the store and buy something yeah not this time . read more

Turn the freaking volume down on the game. No one wants to scream their order out. Can't even enjoy the food because the noise level is ridiculous. read more

Not sure how you can operate a bar without being able to pour any draft beers. Staff is nice and friendly though. One star given because of no draft beer. read more

Went to this hooters with my son and some friends. Our server alexis was fantastic. Our food took some time because the restaurant was busy but that's understandable. She did every thing in her power to ensure we were satisfied during the entire visit. Would absolutely come back again! read more

The food was burnt and took an hour and a half to come out. Fries were stale. I ordered hot sauce on my sandwich and it came with barbecue sauce along with the chicken being burnt to the bread. Do not recommend. Our sweet teas came out unsweetened, one of the waters came out as a lemonade. read more

I am by no means a Hooters regular, but every now and then I will get a hankering to visit one, especially if I am in the area. I had been to this location before and then revisited again lately, and I have to say it is one of the nicer Hooters I have been to. It's fairly new, has a lot of open tables (as opposed to booths), a large bar area, and plenty of tv's throughout for sports viewing. The Hooters girls are nice (and nice to look at) and give you prompt, friendly service. The customer base is pretty much "good ole' boys", but this is a Hooters...in Burlington NC..so that should be expected. I do agree with the other reviewer that they would benefit from an outdoor area. That would definitely bring all the boys to the yard. Note: If you are a Carolina Panthers fan, they have a really cool Panthers mural on the far wall from the entrance. read more

This review covers previous visits made on return trips to Raleigh before I was an active Yelper. This location is a beacon to travelers on I-40. It is situated a good bit above the highway with plenty of large signage but once you see it and decide to go you had best get off the highway immediately or you'll have to do some backtracking to get there. Every visit I have made there covers a road trip out of town or coming back into Raleigh. My very first visit was with a girlfriend at the time who suggested it knowing my love for Hooters. I saw a lovely young woman wearing a white shirt and black shorts... at Hooters?... so I asked her about it. Yup, her first day on the job as a hostess. And sure enough today she is still there and a Corporate Trainer no less. If you stop in and she's there ask for Kelly F. Tell her I sent you. She's just that awesome. This store looks nearly new. Maintenance and cleanliness are absolutely on point. The booths look great and the bar is immaculate. Not much dining area outside but a few spots do allow you to sit and watch the traffic flow by. The restroom has been clean every time I have been in there but one time and I reason this to be because of the special sports events going on in which the store was packed for. There is adequate hotel accomodations nearby if you are on a road trip and want to stay. Or if you're just looking for a place to crash after a few too many Big Daddy's of your favorite draft beer. As this location is right off the highway you can expect to get cut off early if your bartender or manager feels that you might get on the road right after. They're just doing the right thing. Overall this is a good store. Definitely worth a pit stop if only for an appetizer and some sweet tea (as I'm oft to get on a road trip). Happy motoring! read more

This Hooters location is hit or miss. I've been several times and had a great experience, I've also been several times and wish I had gone elsewhere. This is also one of the few Hooters Restaurants that does not have a patio/outdoor dining area... Definitely needs to be taken into consideration since the quintessential Hooters experience is on the patio, with hot wings a cold beer and a sporting event on the overhead TV's! read more

This restaurant is absolutely incredible. And i dont mean just the food, i mean the service & the cleanliness!! Alexis White is one lady that i have had wait on me and my family. She carries herself with such grace and is very professional. I am thankful for this restaurant in such dark times!!! Not sure why it wont allow me to give 5 stars but i rate this FIVE STARS!!!!!! If you are wanting a great professional and clean dining experience please visit hooters in burlington, nc! read more

I mean the food is good! The secret is the kids menus! Seriously guys! They are large and the sliders are incredible for $6! Like forget $12+ for a meal! Get the kids order and a good app and you will leave a happy full human! read more

Horrible experience. Place to go order online said it would be 45 minutes. Showed up on time told my order wasn't ready and they would bring it out, after 30 more minutes I go back to ask and it is sitting on a shelf cold. On top of this I get home and they shorted me on my number of wings. read more