I got released from the hospital a couple weeks ago. I was told that a home nurse from Bayada will…read morebe coming by three times a week to check on me. I have a nurse name Meriah, and she is super sweet. Her communication with me and my doctors is awesome. She'll be working with me until I'm fully healed.

They coerced me into giving my mother a 500 mg of sodium after I told them she already had swollen…read morefeet the night before. Her feet started swelling up again and the girl Hannah denied that was the reason for it. They insisted I call EmS to check her for low sodium after I told them she probably had high sodium. They called 911 because I refused and police, fire truck and ambulance arrived. After checking my mother they left. Bayada could have just waited to speak to a physician but instead they called 911. Should be 0 stars.

We used this service for my parents and were two for two with caregivers. They were both very…read morewarm, caring and competent. I thought it would take time for us to find caregivers we were comfortable with - but we loved the two ladies that picked up our shifts. I especially appreciated them asking what can they do around the house when my parents were sleeping. Yes, I highly recommend them!

When you call, you have someone on the line responding with scripted AI responses…read more Alex took my information and never even asked the name of my Mom that needs care. The number is a call center. No human interaction. THUMBS DOWN right out the gate. Had me fooled in the beginning but yoy can tell because the response is delayed following answers to their scripted questions. Went through the whole scheduling of an assessment then canceled it because of this.

We hired attention care plus when my uncle was in the hospital, and have been very pleasantly…read moresurprised by the level of care he's received. The administrators and caregivers have been very responsive and dependable. They check in often, will do FaceTime with us from the hospital room, and put our mind at ease knowing that he is receiving excellent care.

Horrible horrible company. We hired them to care for a family member with cancer as a night time…read moreaid. On the first night the caregiver was caught fast asleep with an elastic blindfold over her eyes while our family member was screaming in pain. We sent her packing on the spot. Upon immediate notification the service: 1. Said that they would talk to the caregiver and send her back the next day And 2. We couldn't cancel the agreement without a penalty. Unbelievable. They backed down after we threatened to get a lawyer involved. Save yourself grief. Do not hire this company. The fact that they would consider NOT firing someone who purposefully put on a blindfold so she could sleep on duty speaks volumes.

We will be forever grateful to the wonderful hospice team who cared for my mom and supported our…read morefamily. Lisa, our social worker, and Yumi, the nurse supervisor, listened to our needs and connected us with the perfect nurse case manager, Megan, who was incredibly kind, compassionate, and knowledgeable. Brianna, Mom's healthcare aide, was always so pleasant and skilled, especially in the gentle way she helped her with showers. Dustin, the after-hours nurse, was there when Mom became unwell in the middle of the night and again the evening she passed, treating her with such tenderness, dignity, and respect as he helped us prepare her for transport. And Sr. Marykutty was a constant source of comfort, inspiration, and peace to Mom and our entire family. We cannot thank each of them enough for the exceptional care, kindness, and compassion they showed my mom and all of us.

My husband was diagnosed with stage four cancer in January. Navian hospice came after the news and…read moresupported me for three months until my Randy died. I had no idea how these companies worked and was somewhat uncomfortable at the thought of strangers coming into my house at the worst time of my life. They changed my life. They supported me 100% throughout the end of his life. I don't know how I would've managed without them now. This weekend part of the goodness of their hearts they put on a memorial at Calvary by the sea Lutheran Church. I cannot say enough about this company. They are still supportive and I thank God he blessed for him and I with their goodness and support.

Wonderful customer service! Had a great experience over the…read morephone with their receptionist and other staff. Had all my questions answered in a timely and efficient manner. Would recommend!

My mother hand a mild stroke last year and the place where she lives has a flight of stairs to get…read morein and out of the building so going to doctor's appointments was hard but going for labs was a chore. And, now, with COVID19, I did not want her to be exposed to unnecessary risk. So, I did a lot of research and was having trouble finding a mobile blood draw service. So, I was so very excited when my daughter found this group that provided services for blood draws. Then we found out it is the same company that sent PT and OT after her stroke so we felt like we struck gold. She had been speaking with Leimomi and said they were very pleasant, accommodating and an appointment was available. The labs are covered by insurance and there is a $50 charge for their services. A bit steep but it covers travel time and expenses, and the convenience, I believed. The appointment day comes and it is at 9:30 a.m. I am not in town so I tell my sister to be there for the blood draw. She arrives at 9:00 and reminds my mother of the blood draw. My mother says that the woman came at 8:30 and was there for less than 5 minutes and already left. Okay. No call that she was coming early. Then my mother says that she was in a rush because she complained about the parking situation the entire time and was only focused on that. The building has 2 guest parking spots right in front but they are available from 9:00 a.m., thus the 9:30 a.m. appointment time. She comes early and then bitches about the parking to my mother, who has no control over it, and rushes through the services. My mother said she was good, but that her attitude needs improvement because she really did not care about my mother but her CAR! In any event, the services were provided and we moved on. Next doctor's appointment, the new doctor orders different labs. I call to make appointment on a Thursday with Leimomi and she says she is setting up for a class so can she call me back. Sure, I say. She calls me back Friday to say that she has to speak with the phlebotomist to check her availability and will call me back. I wait and wait and, finally, on Wednesday of the following week, I call and ask for her. She is not available so I leave a message. On Thursday, she calls me back to ask what she can do for me. I said I had been waiting for her call. Then, without skipping a beat, she tells me that the phlebotomist was not willing to come to my mother's home because of the parking situation. I explained what had happened and told her that there is guest parking from 9 which is why we made the appointment for 9:30 and we did not know she was coming at 8:30 as she did not let anyone know. She just showed up then started freaking out about the parking. Leimomi said she will speak with her and get back to me. Leimomi called me back on Friday, NOT on my cell phone but on my mother's land line (wonder why), to tell me she had bad news. The phlebotomist lives on the north shore and was not willing to drive into town. WHAT? The company provides a services and did provide it once and now they are geograpically limited? I was appalled. I told her that is ridiculous and isn't that why I pay the extra $50 service fee to compensate for the travel time and expense. "She is the only one we have and she is not willing to come into town," says Leimomi. So what is my mother supposed to do? I am so angry with these people for discriminating against my mother because she is old and lives in a building with 2 guest parking spots that their employee cannot use because she decides to make her own schedule without regard to the patient." I told Leimomi that, if they are geographically limited to servicing the north shore only, then they need to put it on their website because it sure sounds like they service the entire island. Not to mention, it is not like someone is driving for more than an hour to get anywhere here! If I could give NO STARS, that is what I would give right now. How can a service for the elderly, disabled and frail be so callous. Instead of patient care being the priority, it is all about the parking and the convenience for the phlebotomist. And, the company does nothing but let the employee or Independent contractor dictate their service. I was so pleased the first time, I told my mother's doctor to recommend this service to his elderly patients, especially now. I just wrote to him to let him know what happened and to NOT recommend the service anymore, especially if his patients live in TOWN. What a total disappointment. If you want your blood drawn by this company, make sure you have ample parking or live on the north shore. Better yet, do not age, become disabled or weak because their motto is "if it is not convenient for phlebotomist, your blood stays in you."

We were very fortunate to find Nightingale when our dad needed care and could no longer live in his…read moreown. They held our hand through the entire process and helped get our dad placed in a good home. My dad's situation was not an easy one by any means and they remained professional and helpful the entire time. We could not have figured out the medical insurance/approval or the placement process without Tiffany and Shannon's expertise. I highly recommend them if you are looking for long term care options for your parents or elderly relative.

I used to work under Nightingale when they first just opened. I believe I was one of theyre first…read morehomes to be certified, Eugene and Rosalinda always kept up with our training and always held like an in-service in their office.

My mother took a tumble recently and Kuakini Hospital had placed her at Hale Nani for her rehab…read more My mother was happy with their care except for the food. The 3rd Floor staff was really nice and super kind to my mother. She enjoyed being around them. My biggest gripe is their office staff. Really super bad communication. I would call and leave messages on their voice mail and they would never return my calls. One day I was so frustrated that when I did finally get to speak to someone in a particular department I had asked why do they not return phone calls when messages are left. I was basically blown off and told I don't know. I was pretty stunned about their shear lack of accountability. They would often tell me that they called but I never answered. I would check my phone and I had zero missed calls from them because they never called. Personally, I can't stand them. It was frustrating. My mother was finally discharged yesterday morning. How I found out was through an email Thursday afternoon at 4:45pm that said "We were not able to get in touch with you but wanted to let you know that your mother will be discharged tomorrow." I was so happy to get her out of there so I would not have to deal with that horrible office staff and grouchy people that open the door. I would give them a big fat 0 stars because of their horrible office staff. My mom said 4 but their food is really a 1. So we went with 3 stars.

Please beware and never send any loved ones to this place!!! We lost our father because he…read moreaspirated when we had told the care staff at Hale Nani to be extra careful on feeding through the feeding tube to prevent aspirating. Instead we were called in the evening that he had passed. Cause of death--aspiration!!! It is a drab and depressing place and unfortunately he was placed there from Queen's since St. Francis was full.

Follow up review as dad is still in rehab - Nuuanu Hale initiated a Care Plan meeting for dad, me,…read moremy brother and the managers of various areas who are assisting with Dad's rehabilitation- nurses, physical therapist/occupational therapist, diet, activities, and social services. My brother and I were pleasantly surprised to have each manager share their updates of dad and what their goals are to meet his proposed discharge date. Mahalo to Christina, the nurse manager who confirmed the medications he is receiving and asking us the right questions to ensure we're on the same page. She answered all our questions and reassured us that he is doing well and being pleasant to the nursing staff. Yay! Next up was Amrik the PT and OT manager who shared Dad is 94 but listening to the therapists and trying to do what they ask- he has walked 20 feet with a walker and they are giving cues for him to take bigger steps also helping him with proper way to get up out of a chair, sit down, sit on the potty, get up from potty, and encouraging him to keep trying, which he has been doing, much to our surprise and joy. Then there's dear Maka, manager of activities, she works hard to get to know each patient, what their interests are, hobbies, routine and wants to help them stay as close possible to what they enjoy doing at home. She visits Dad every day and when she heard he liked watching westerns and war movies, she got him his own TV since the double rooms share one TV only. She promised us in this meeting she would do it that day and it was there when my brother visited dad yesterday! At Christmas they received a big donation and she delivered all the gifts to each patient! A big mahalo to Jason, the dietary manager who brought us up to date on dad's eating habits which we had worried about and happy to see he was enjoying the food, his weight and although dad doesn't require a a structured diet, Jason still wants to make sure dad is okay with the food. He said there is an ice machine we can use for his Coca Cola and also a soda machine available in break room if he asks the nurse for one when we're not there. (Jennifer, another nurse, had taken the time to call me to say dad was craving one and didn't have change for the machine, so I was able to bring one for him). Jason explained the dietician will do an assessment of dad but we are happy he is eating the food and getting plenty of liquids. He looks great and his color is so good. Social Worker, Nu Timotea, was facilitating this meeting and did an awesome job explaining the next steps for his proposed discharge date. Helpful suggestions and recommendations gave us the baseline we needed to start the phone calls to begin the selection process of where is the safest and most comfortable for dad. I thanked all of them for making it a pleasant experience for dad and how impressed and touched we are with the care he receives as well as what we observe with the other patients. We are there every day at different times so we've met and seen various staff- everyone is cheerful, helpful, patient, gracious and kind. Even when they're super busy it seems they stop to reassure a patient or communicate what will happen next. It brings tears to my eyes what wonderful people they are to help others in need.

My mother was there for three weeks and I was amazed at how much attentive care that their staff…read moregave. They made her feel so welcome. They attended to her every deed and she flourish their period. This might be their first positive review, but trust me the staff there are remarkable. And especially Velma. My mother actually misses her and her company and her care. Don't let the building or the reviews fool you! Once you see how they interact and observe everything you will understand what I'm talking about. Thank you, Nuuanu Hale for taking care of my Mom.