The owner is hand on. You call them you speak with a live person. Not an AI. Responsive on calls ,…read moreemails and social media.

I struggled for 5 months to find good reliable care for my Husband who passed from Lung cancer…read morerecently! No shows and no return calls etc. I felt helpless until I found Lou's Quality Home Care! They are the best and excellent getting coverage if our caregiver got sick or could not make it for good reason. Harry A Saunders III worked very near 50 years for Castle and Cooke eventually becoming Executive President and overseeing all operations in Hawai'i since 2001.He is particular and Cleo Suize was just amazing. She was a nurse elsewhere before and obvious that she knows how to care for patients! We all got along with her great, energetic, and kind personality! She rarely Sat and made sure my husband was always comfortable. When he napped, she would stay by the door to peek in on him and to hear him too. He would only sleep in his bed in our room and she made it work. Even our house was kept maintained and clean. The days Cleo was off we had Aida who was also really good caring for Harry and molding into our family! We all got along like family with the caregivers from Lou's and she herself would come by for personal visits to see if our needs were met!! It was like finding Angels on Earth for our care! Mahalo for truly caring for your patients! Love and Blessing to you, your caregivers, and staff Highly recommend this Company Aloha, Susie Malia Saunders

I got released from the hospital a couple weeks ago. I was told that a home nurse from Bayada will…read morebe coming by three times a week to check on me. I have a nurse name Meriah, and she is super sweet. Her communication with me and my doctors is awesome. She'll be working with me until I'm fully healed.

They coerced me into giving my mother a 500 mg of sodium after I told them she already had swollen…read morefeet the night before. Her feet started swelling up again and the girl Hannah denied that was the reason for it. They insisted I call EmS to check her for low sodium after I told them she probably had high sodium. They called 911 because I refused and police, fire truck and ambulance arrived. After checking my mother they left. Bayada could have just waited to speak to a physician but instead they called 911. Should be 0 stars.

When you call, you have someone on the line responding with scripted AI responses…read more Alex took my information and never even asked the name of my Mom that needs care. The number is a call center. No human interaction. THUMBS DOWN right out the gate. Had me fooled in the beginning but yoy can tell because the response is delayed following answers to their scripted questions. Went through the whole scheduling of an assessment then canceled it because of this.

We used this service for my parents and were two for two with caregivers. They were both very…read morewarm, caring and competent. I thought it would take time for us to find caregivers we were comfortable with - but we loved the two ladies that picked up our shifts. I especially appreciated them asking what can they do around the house when my parents were sleeping. Yes, I highly recommend them!

Wonderful customer service! Had a great experience over the…read morephone with their receptionist and other staff. Had all my questions answered in a timely and efficient manner. Would recommend!

My mother hand a mild stroke last year and the place where she lives has a flight of stairs to get…read morein and out of the building so going to doctor's appointments was hard but going for labs was a chore. And, now, with COVID19, I did not want her to be exposed to unnecessary risk. So, I did a lot of research and was having trouble finding a mobile blood draw service. So, I was so very excited when my daughter found this group that provided services for blood draws. Then we found out it is the same company that sent PT and OT after her stroke so we felt like we struck gold. She had been speaking with Leimomi and said they were very pleasant, accommodating and an appointment was available. The labs are covered by insurance and there is a $50 charge for their services. A bit steep but it covers travel time and expenses, and the convenience, I believed. The appointment day comes and it is at 9:30 a.m. I am not in town so I tell my sister to be there for the blood draw. She arrives at 9:00 and reminds my mother of the blood draw. My mother says that the woman came at 8:30 and was there for less than 5 minutes and already left. Okay. No call that she was coming early. Then my mother says that she was in a rush because she complained about the parking situation the entire time and was only focused on that. The building has 2 guest parking spots right in front but they are available from 9:00 a.m., thus the 9:30 a.m. appointment time. She comes early and then bitches about the parking to my mother, who has no control over it, and rushes through the services. My mother said she was good, but that her attitude needs improvement because she really did not care about my mother but her CAR! In any event, the services were provided and we moved on. Next doctor's appointment, the new doctor orders different labs. I call to make appointment on a Thursday with Leimomi and she says she is setting up for a class so can she call me back. Sure, I say. She calls me back Friday to say that she has to speak with the phlebotomist to check her availability and will call me back. I wait and wait and, finally, on Wednesday of the following week, I call and ask for her. She is not available so I leave a message. On Thursday, she calls me back to ask what she can do for me. I said I had been waiting for her call. Then, without skipping a beat, she tells me that the phlebotomist was not willing to come to my mother's home because of the parking situation. I explained what had happened and told her that there is guest parking from 9 which is why we made the appointment for 9:30 and we did not know she was coming at 8:30 as she did not let anyone know. She just showed up then started freaking out about the parking. Leimomi said she will speak with her and get back to me. Leimomi called me back on Friday, NOT on my cell phone but on my mother's land line (wonder why), to tell me she had bad news. The phlebotomist lives on the north shore and was not willing to drive into town. WHAT? The company provides a services and did provide it once and now they are geograpically limited? I was appalled. I told her that is ridiculous and isn't that why I pay the extra $50 service fee to compensate for the travel time and expense. "She is the only one we have and she is not willing to come into town," says Leimomi. So what is my mother supposed to do? I am so angry with these people for discriminating against my mother because she is old and lives in a building with 2 guest parking spots that their employee cannot use because she decides to make her own schedule without regard to the patient." I told Leimomi that, if they are geographically limited to servicing the north shore only, then they need to put it on their website because it sure sounds like they service the entire island. Not to mention, it is not like someone is driving for more than an hour to get anywhere here! If I could give NO STARS, that is what I would give right now. How can a service for the elderly, disabled and frail be so callous. Instead of patient care being the priority, it is all about the parking and the convenience for the phlebotomist. And, the company does nothing but let the employee or Independent contractor dictate their service. I was so pleased the first time, I told my mother's doctor to recommend this service to his elderly patients, especially now. I just wrote to him to let him know what happened and to NOT recommend the service anymore, especially if his patients live in TOWN. What a total disappointment. If you want your blood drawn by this company, make sure you have ample parking or live on the north shore. Better yet, do not age, become disabled or weak because their motto is "if it is not convenient for phlebotomist, your blood stays in you."

Terri Nakasone was our point of contact when my mom was transitioning out of hospice care where we…read morewanted to place her into a private care home environment. Through every step of the way, Terri was a great resource in terms of our preferences and coordinating all of the different parts which went on behind the scenes. She came to the rescue again when we needed to make a change to a foster care home. As other reviewers have mentioned, they have very compassionate and caring professionals that go out of their way to help make the process of caregiver placement as painless as possible. Without this valuable resource (including having Terri as our contact), I wouldn't have known where to start. Thank you (Terri and all the great people at Kupuna Care Connection) for this very valuable service.

Talked to a woman about having part time home care. She said she would look into it. Waited couple…read moreweeks, then I called and texted her. I got no reply back. At least, have the courtesy to reply back with any updates. Total time waiting was almost a month.

We will be forever grateful to the wonderful hospice team who cared for my mom and supported our…read morefamily. Lisa, our social worker, and Yumi, the nurse supervisor, listened to our needs and connected us with the perfect nurse case manager, Megan, who was incredibly kind, compassionate, and knowledgeable. Brianna, Mom's healthcare aide, was always so pleasant and skilled, especially in the gentle way she helped her with showers. Dustin, the after-hours nurse, was there when Mom became unwell in the middle of the night and again the evening she passed, treating her with such tenderness, dignity, and respect as he helped us prepare her for transport. And Sr. Marykutty was a constant source of comfort, inspiration, and peace to Mom and our entire family. We cannot thank each of them enough for the exceptional care, kindness, and compassion they showed my mom and all of us.

My husband was diagnosed with stage four cancer in January. Navian hospice came after the news and…read moresupported me for three months until my Randy died. I had no idea how these companies worked and was somewhat uncomfortable at the thought of strangers coming into my house at the worst time of my life. They changed my life. They supported me 100% throughout the end of his life. I don't know how I would've managed without them now. This weekend part of the goodness of their hearts they put on a memorial at Calvary by the sea Lutheran Church. I cannot say enough about this company. They are still supportive and I thank God he blessed for him and I with their goodness and support.

My mother was taken cared with such great care and tenderness with the treatment of care the…read morecaregivers provided. My mother always looks forward to having them come to the house to help her out. She is no longer ambulatory and needs help to use the restroom, bathe and walk. Yet these wonderful caregivers give her all the quality care and love she needs. Most of the caregivers are seen like family by Mom and I. And the owner and management are always available and helpful when ever we need it. I highly recommend if your looking for quality care at affordable prices foe your loved ones care!

I called for information about their in-home health care services. The woman who answered couldn't…read moreeven provide basic information and she seemed to be in a hurry which is fine. Just say so. She asked for my name and contact number and said someone would be in touch with me. Nobody got back to me. Don't waste your time with this agency.

Transferred from Kaiser Hospital over to Hale Nani for intense OT and PT. Kevin the transporter/…read more driver was absolutely friendly and helpful (5 stars). He warned me of the bumps on the road and any sudden stops-for my safety and comfort. I checked in and was not very impressed by the surroundings ( its not the Hilton or Ritz). The place had a 1970's-80's outer island motel feel- sort of like a low budget vintage vibe. Rehab wing is on the 3rd floor. 2 star The headboard of the bed was termite eaten, hallway littered with plastic rubbish bins and plastic storage drawers. Just very low budget but functional sort of ghetto feel. The scale they put me on could hold a wheel chair and we got weighed together/ handle of scale was broken and hanging awkwardly. Little things like that need fixing or replacing but is never repaired is questionable. 2 star Every bed had a 14 inch personal tv monitor that was connected to the wall hung on a heavy duty hinged armature- that's great. First night I was there the service was out due to high winds. TIP: Download movies onto your IPAD from NETFLIX or AMAZON Prime. Lucky I was prepared but my poor roommate was bored silly. Internet went down 3 out of the 7 days I was there. 2 star The rooms are not private and shared with 1 other person-fortunately my roommate was considerate and we got along well 5 stars. First day I was having a consultation with PT, a lady suddenly took a big dump in my doorway. WTH, therapist quickly closed the curtain. The whole room smelled of feces and the aid wiped it up. That lady took a shower after finishing her dump and went back next door. My roommate said many different people are using our bathroom but she is not sure why? Aid Michelle said the lady nest door is too big to fit her shower and comes over to use ours. OK 1, 2, or 3x but everyday? I do not know her and its unsanitary. They have a big shower down the hall and why is she showering in my room?2nd day same lady is using my toilet again "ugh, ummm, haw, hoo..." all these grunting noises while she is dropping missiles. Told myself to GTFO and ran away into the "dayroom". Waited for her to finish showering and vacate before I could use my room again. Roommate not so fortunate-bedridden and nowhere to go. 0 stars Near the end of my stay here ,there was a theft that happened to one of the residence. That made me question the safety and privacy of this complex. Was supposed to stay longer but didnt feel 100% safe. Was it a nurses aid or a visitor scoping out everything? Hmmmm...Any security cameras to do an investigation? 1 star My nurse was "JAY" friendly, intelligent, kind, and had a sense of humor. 5 stars Nurses aid "Army", "Romano" and "Ikaika" very compassionate and caring aids. 5 stars Dietician "Lauren" made my stay so much better by tweaking the meal plan options and snacks to meet my needs. 5 stars food 3.5 star Doctor Kramer -kind caring saw him twice during my 7 day stay- 5 stars. The physical /occupational therapist: Kevin, Katie, Kim and John are all 5 stars. Kevin asked me how is everything so far? I said the accommodation is low quality but the people are high quality and I rather have it that way than the other way around. Joined the daily activities schedule everyday to keep from going bonkers: 5am Brush teeth/TV news 7am breakfast 9am OT 11am music circle 12pm lunch 130pm Bingo 230 pm crafting or karaoke 330 PT 5pm dinner 630pm Bingo or Keno 7pm snack shower/brush teeth 8pm off to "beddy by" My ideal daily routine -woke early and slept early PT and OT 3 hours a day for 7 days a week. Yes I can say working hard really did pay off100%. Still could speak and had an opinion without being a Karen- ask nicely say PLEASE and THANK YOU will get you far here. Can see if English is your second language or perhaps you dont even have a voice a person may not have there wishes met or receive less than the best care here. Honorable mention: Coral/Jasmine the activities coordinator made my stay really fun. Working dogs paid us a visit and we had a live performance/ concert in the cafeteria-5 stars Music circle scared me straight. Most of the people who participated were catatonic with their fists in a ball. When I saw that you can be darn sure I worked my hand to do stretches -scared me into working all the OT exercises! Thank You Kevin over at Kaiser Moanalua PT team to referring my case to Hale Nani. Did not know this world existed and that opened my eyes. If your mom, dad or relative is in Hale Nani- please be a voice for them to get them the best care to make them comfortable while they are there. Overall a great eye opening experience!

My mother took a tumble recently and Kuakini Hospital had placed her at Hale Nani for her rehab…read more My mother was happy with their care except for the food. The 3rd Floor staff was really nice and super kind to my mother. She enjoyed being around them. My biggest gripe is their office staff. Really super bad communication. I would call and leave messages on their voice mail and they would never return my calls. One day I was so frustrated that when I did finally get to speak to someone in a particular department I had asked why do they not return phone calls when messages are left. I was basically blown off and told I don't know. I was pretty stunned about their shear lack of accountability. They would often tell me that they called but I never answered. I would check my phone and I had zero missed calls from them because they never called. Personally, I can't stand them. It was frustrating. My mother was finally discharged yesterday morning. How I found out was through an email Thursday afternoon at 4:45pm that said "We were not able to get in touch with you but wanted to let you know that your mother will be discharged tomorrow." I was so happy to get her out of there so I would not have to deal with that horrible office staff and grouchy people that open the door. I would give them a big fat 0 stars because of their horrible office staff. My mom said 4 but their food is really a 1. So we went with 3 stars.