Talk about a company that backs up their product it's The North Face…read more I purchased an all proof stretch jacket (water proof) April 15, 2021. At the time of purchase the salesperson said TNF has a lifetime warranty on their product and I appreciated the heads up. I take good care of my jackets and today I wore it for protection from the heavy rain. When I got home I noticed the inside lining of the hood was peeling. Other than that the jacket was in mint condition. Non fading, no tears, all zippers were in good working order. Fortunately, I still had the receipt so I went to the TNF store at Ala Moana Shopping Center to see what can be done. Salesperson 969009 assisted me with my issue with the jacket and after answering a few questions he then inspected the jacket and agreed it was well taken care of and in good condition. I filled out a form and to my surprise I received a full refund in a gift card. Not prorated but a full refund! I immediately looked around the floor and found another light jacket to my liking and purchased it from the store. Just want to say the salesperson (unfortunately I didn't get his name) was very helpful, professional and very knowledgeable. If I still worked as a store manager for Nordstrom I would have recruited him immediately.

That old saying, you get what you pay for and The North Face at Ala Moana is no exception. Located…read morein the Ewa Wing of the mall above The Alley, they have a corner unit that faces Bloomingdales. Parking in the mall is free, so find your stall and walk on in. The staff is always welcoming and checking in on everyone to see if you have questions or needs. A few years before COVID, I purchased a combo weather jacket that was on sale and had a water resistant shell with a fleece inner jacket. Years passed and on one of my trips after COVID I noticed I was shedding these white particles whenever I took my jacket off. Come to find out, the water resistant lining on the inside of the shell was coming off. Feeling I got a bum jacket, and assuming that's why the jacket was on sale, I started thinking of what I could get to replace this one. Fast forward to 2024, I was wondering inside the store, 'just looking' and an employee kindly asked if I needed help. She reminded me of my jacket that the liner was coming off so I asked her about that and if they could reapply the liner. She said, "Sure, we can take a look at that." She was leading to that all their jackets have a lifetime warranty so if anything goes wrong, bring the jacket to them and they will send to service for free! If they cannot repair the jacket, they will give you a gift card in the price of the jacket for you to purchase a current model or something else to your liking. Before this day, I had no clue of the lifetime warranty lol. Ended up buying a Gortex shell in the meantime while I sent my old jacket for service. Had to send both the shell and inner jacket for service and in about 3 weeks later I got an email from their service dept stating they couldn't repair the lining and will be issuing me a gift card in the price of what I paid. With that gc, I picked up a new inner fleece and a puffer vest. For that Autumn 2024 trip, I was wearing warm, updated gear and couldn't have felt more reassured that I spent those hundreds of dollars in the right spot. Today, Black Friday of 2025, I had $20 from my Xplorer Membership and the store was offering 30% off for their Black Friday sale. I was in the store on Tuesday, and was eyeing a beanie and new gloves I needed for my next trip. Came in today and got to stack my $20 and get the 30% off my purchases. On top of this, the employee wished me Happy Holidays... love this time of the year. Forever a happy North Face customer... till my next adventure, Grind On, Pau!

I love this place because they have a variety of things. The only issue is PARKING. T&J Muumuu…read morestore downstairs is renovating and there's a No Parking sign posted. Parking in the back is tight. Limited to 4 stalls. I drive a full size pick up and even if parked in the back, others can't get through the lane. I tried to come here on a Monday at 1pm, all 4 stalls taken. Best bet is to park at Ala Moana and walk across to it.

Great selection of scrubs!! The ladies helped me right away when I was struggling to look for the…read moreright set. Also has good discounted prices! Spent about $35 for a set of Cherokee scrubs

Call me crazy, but I already knew what stroller I wanted before I even thought about starting a…read morefamily because I just dream like that okay? So since I found out I was pregnant, I got so excited just thinking about all the baby gear that we would need/get. And with that, I have been spending a lot of time at Nordstrom buying, returning, reviewing, thinking, etc. which means I have interacted with a plethora of their staff in the BABY DEPARTMENT. I forget their names, but I added a photo to my review with all the employees that I've had an amazing interaction with. But, there was one employee who I had NO INTERACTION with, and you would think "why am I talking about her?" Well it's because I really needed to speak to an employee this one evening since I had questions about the next carseat we should get. It was a week night, my husband and I were walking around, we didn't have our son, and we were the only customers in the whole baby section. I saw this one employee walking around the area, and she didn't acknowledge me, not even once. I know I probably sound like a Karen, but I couldn't get her attention either! And we did get within five feet of each other a handful of time, so I don't know if she was ignoring me or didn't hear me, I'll give her the benefit of the doubt. But overall, very happy with the service in the baby department, they're the reason I keep going back. Also, shoutout to JEN THE INTERIM MANAGER. I know she's the interim manager because she identified herself on a phone call to customer service. I went in today because I couldn't find where the funds for my return went and I really appreciate that Jen made me feel seen and that my concerns were heard. She did an amazing job at following up with me and really gave great service. It's employees like this, and the amount of local products that Nordstrom has that constantly makes me come back.

I had a very disappointing and honestly hurtful experience at the Nordstrom store in Ala Moana…read more My uncle passed away two weeks ago, and before he died, he gave me a Tommy Bahama shirt as a gift. The shirt is brand new with tags, but it's too big and not my style. I came in simply asking for store credit or an exchange so I could purchase something else--NOT a refund. Despite explaining the situation, I was refused help completely. The associate in jewelry wouldn't assist, and when I asked for a manager, "Josh" came over already seeming dismissive. There was no effort to help, no attempt to verify the item (even though the exact shirt is currently sold in-store), and no empathy whatsoever. What made it worse was how I was treated. The tone felt cold and dismissive, and I left feeling embarrassed and honestly singled out. I've personally seen other customers receive store credit without receipts, so the inconsistency was hard to ignore. Nordstrom has a reputation for great customer service, but that was not my experience at all. This wasn't just about a return--it was about a meaningful gift from someone I just lost. I hope this location takes a serious look at how situations like this are handled, because this experience completely changed how I view the brand.

Somehow when I go to this mall and not have to fall in line to get Hawaii merch, I get lucky…read more Every spring visit I find myself being able to purchase exclusive merch without trying. Love it! Associates at the cash wrap are always friendly.

Huge shout out to Lindsey, Xander, and Sydney H. (and Lauren, the approving manager) for absolutely…read moreeverything that they did for me! I came into the store for the second time that week basically looking for a new wardrobe after the catastrophic flooding that happened on The North Shore of O'ahu and they were all absolute gems! Lindsey was the first to have approached me in the store, because she had noticed that it was my second time coming in that very week, and made my whole entire year by basically hooking me up with the manager, Lauren, and giving me the best gift of all! She even gave me her personal phone number basically just in case I needed extra household items along the way to recuperate things inside of my home since I had ended up losing everything, such a sweetheart! Xander was the one who helped me find a couple of different outfit sets and he was always super patient and helpful with whatever questions, comments, and concerns that I had because I hadn't been inside of a Lululemon store in quite some time! Sydney H. was an absolute sweetheart to me and her smile lit up the whole store and was very helpful when it came to trying things on and also listened to my whole sob story! If any of the staff who had helped me out on that day replenish my wardrobe from the catastrophic North Shore flooding, THANK YOU THANK YOU THANK YOU! You definitely know what you did for me and I don't take that lightly and will never take that moment for granted! I will never forget what the staff did for me on that day, and I am eternally grateful for absolutely everything so thank you guys again! They all deserve a raise! They're the best of the best!

I love the shirts here and wish they had more varieties of men's shirts…read more I did purchase 2 shirts today and hope to add to my collection. I mostly have Reyn Spooner, as they have more to choose from. Kalaha has slightly better prices, though. The lady who helped me was cool and not pushy at all.

I recently purchased three Kahala men's aloha shirts online. When the FedEx package arrived and I…read moreopened it, all three shirts were extremely wrinkled. I stopped by the Kahala store at Ala Moana hoping they could help, and I was warmly greeted by Akemi. Akemi was incredibly empathetic and immediately offered to steam the wrinkles out of all three shirts. She absolutely didn't have to do that, but I was so grateful for her kindness and excellent customer service. Mahalo, Akemi -- you made my day!

I came here after having a bad experience at the Waikiki location, they were just amazing. The…read moregirls were so sweet and helped and my daughter get what we needed. I would recommend this location over the Waikiki one any day. Hands down some of the best customer service I've seen in a while and they were fast with sizing us,getting the products, and checking us out. 10/10 good job ladies!!

I've been a Victoria's Secret customer for decades, and this was the first genuinely bad experience…read moreI've ever had at any location. I visited on 4/26/26 around noon and stood at the Victoria's Secret side of the registers (separate from the Pink side). Two employees were at the counter with no customers in line. They clearly saw me waiting, but neither acknowledged me -- no greeting, no "we'll be right with you," nothing. I stood there for about five minutes without a single word. I finally gave up and walked over to the Pink side. When I explained what happened, the cashier just said "sorry about that" in a flat, scripted tone that made it obvious she wasn't actually concerned. I finished my transaction and left feeling pretty disappointed. The whole interaction didn't sit right with me, and honestly, it explained why the store was nearly empty on a Sunday afternoon. I completed the survey on my receipt and rated the visit a "1," the lowest score -- and unfortunately, this experience earned it.

Every time I walked into this shop, I got none or minimal customer service. None of the associates…read moregreet me nor ask if I need help. They ask the other 2 customers in the store. Not sure if they profile people by age. I really like their denim items, very comfortable. But I won't spend my money here if they don't improve their customer service.

Went in to just browse but left with two t shirts for over a $100. Is it worth it? Heck ya! Girls…read moreat the register were so friendly and commented about how they love the t shirts. One of them were wearing a striped version that looked super cute! I know I will be wearing these for years!!!

"Keep your sense of humor. There's enough stress in your life not to let bad shots ruin a game…read moreyou're supposed to enjoy." - Amy Alcott, LPGA Hall of Famer We've passed the Travis Mathew lifestyle and golf apparel store at the Ala Moana Center many times since its opening in late February and chuckled at their catchy quote sign. I've known about the stylish California-inspired Travis Mathew men's golf wear for several years, and my current favorite PGA play, John Rahm, wears this brand while on tour. During several passes, I have urged my husband to go in to browse and upgrade his golf wardrobe as he has insisted that I do the same. My husband hadn't gone in to try on the performance polo shirt that he had seen while window shopping, so I took it upon myself to scope out the performance wear and inquire about Travis Mathew's upcoming women's golf apparel line. Walking in, the two employees, who were toward the back of the store unpacking inventory, greeted me with smiles and Aloha. I let them know that I came in to browse for my husband and asked about the arrival of the upcoming women's sportswear. They said the women's line was delayed but should be coming into their inventory in about two weeks, or hopefully, earlier. Just then, my eyes caught sight of the DAD BOD mannequin, and I burst into laughter. My Yelp Friend from Palos Verdes, Chris G, had pointed this mannequin out while visiting his local Travis Mathew store recently. However, because my husband and I hadn't gone far back enough into our Ala Moana store, this was my first time seeing the local version. The male sales representative said the mannequin is quite the conversation piece, and he, although much younger than me, said he's on his way to looking like that even though he's not yet married. Um, I didn't think he's even close to looking like that! Besides, my husband and I took up golf before Tiger Woods came onto the golf scene, and it seemed that most male golfers, amateur and professional, looked like that mannequin. Anyway, we chatted a bit about golf as I browsed and never felt rushed or smothered by this sales representative. The female employee was assisting another customer near the fitting rooms and later joined into the discussion on aging "gracefully" and maintaining fitness to improve your quality of life. We all agreed that playing golf, no matter what skill level you have, is a sport that one can play and enjoy until one's later years. They understood that golf challenges one's mental acuity while not requiring muscle-bound (but fitness, flexibility, and proper techniques are keys). Yes, golfing is paradoxical, and we agreed that accuracy and touch are better than power. Heehee, but, yeah, having strength and agility could be more fun to watch, eh? As more customers came into the store, I quietly stepped to the side to not bother the sales representative with more frivolity; after all, they're working. As I continued to browse, I thought my husband would enjoy the casual apparel for on and off the course and vowed to return when the women's line is released. We'll be back to upgrade our golf attire because my husband teases me about looking too much like a gardener or hiker when we golf.

Ryo is the best! Helped me on what ever i needed and made me comfortable. Walked out with more…read morestuff than expected lol. 10 out of 10 customer service from Ryo. Only down side is the other employee the older guy with curly hair. He was just standing in the register on his computer and giving me the stink eye. I noticed he only talks to his friends. Whenever you come in to Travis Mathew ask for Ryo!

I happened to be browsing this cute shop, looking for "the" dress that was calling my name…read more Fortunately, the store manager, Aya was available to assist me. I walked in having no idea where to begin because there's so many beautiful garments to look at. I didn't have a style or color preference, I just knew I wanted to buy something nice. Aya politely asked me a few questions to narrow down the search. She then pointed out some of the different styles in my size. Together, we pulled a few dresses off the rack and Aya led me to a fitting room. Excitedly, I had four lovely dresses to try on. As I was in the fitting room, Aya politely offered information about the different fabrics, the variety of styles and sizes, she even explained the best method for gentle washing. When I came out of the dressing room without "the" dress speaking to me, Aya pointed out another rack that I had not yet browsed. Then BOOM, there it was! The color! The size! The fabric! The style! Winner, winner, Aya helped this beginner :) After trying it on and walking around the store in it, it was done. Mission accomplished thanks to Aya! Love my pretty new dress, Mahalo Aya :)

Still my favorites! Another score today. Wearing out tonight on a special date. Comfort and style…read more Helpful staff and free parking.

I used them for my parade last year. Very quick and professional print done…read more Mahalo! Will be coming back.

Huge Fan of Chad and 808 Printer If you need apparel…read moreprinted and someone easy to work with, this is the place.