Our stay at No Vacancy was unfortunately the most frustrating and poorly managed travel experience…read morewe had on our cross country drive. The property operates on a self-check-in system, which would be acceptable if the instructions were clear and the support was competent. We were traveling cross-country from Los Angeles to North Carolina in a 10-foot U-Haul and called ahead around 10:30 p.m. to ask about parking. The man who answered was distracted, dismissive, and clearly uninterested in helping. He quickly texted a generic message recommending street parking or a nearby lot. When the lot turned out to have low clearance for our truck, we called back for alternatives, and his response was, "I don't know, Google it." When we arrived, we encountered extremely confusing and conflicting signage inside the building. The elevator included a large sign stating "Elevator 1 ride every five minutes" and directing guests to take the stairs through a nearby door. There was also a prominent "No Vacancy Floor 3" sign inside of the elevator, which made it unclear what level we were on. After struggling to access the room, we called for assistance a third time. The man on the phone was again curt and unhelpful, repeating "you're already on the third floor" instead of actually assisting. After several minutes of this, I said calmly but firmly that I was out of patience. He responded by telling me to "calm down." I replied, admittedly using the word "fuck" and asked him not to patronize me and to simply explain how to access the room. We then hung up and figured it out ourselves. Within minutes, he began sending a series of increasingly accusatory text messages blaming us for "not reading the instructions" and demanding a $125 "refundable security deposit" via an unfamiliar link, something never disclosed on Booking.com or in any of the pre-arrival information. The language of the text ("your stay will be deactivated within 1 or 2 if not paid") was unprofessional and vaguely threatening. The timing of the message, immediately following our call, made it appear retaliatory. The listing claims the room "sleeps three," but it includes only a king bed, a narrow twin Murphy bed, and a small leather sofa. This worked out ok for us but would be unsuitable for most groups of three. Not the end of the world but worth noting. The bigger issue was that the bathroom door is fully transparent glass, offering no privacy whatsoever. We were two coworkers sharing the space, this was extremely uncomfortable. The entire experience suggested a complete lack of hospitality, professionalism, or basic guest care. Between the confusing self-check-in, dismissive communication, unsolicited payment demands, and intrusive follow-up messages, I cannot recommend this property to anyone seeking a comfortable, simple or respectful lodging experience.

No Vacancy has a bit of a reputation as an elusive, sophisticated, staycation spot in KC. With…read moreminimal advertising, and signage, it's been able to maintain an element of mystique in the city and whenever I catch wind of someone I know staying here they always reminisce on it simply gushing with good things to say. All of this being said, when my brother in law got married and rented the space out for the bridal party (of which my husband was a part of) I literally JUMPED at the opportunity to stay for a night and see what all the fuss was about. So I knew in general where No Vacancy was located but couldn't recall any signage on the street so into Maps on my phone the address went and I was on my way. Upon pulling up I was struck by the Wes Anderson nature of this whole adventure. There is a very quant striped anning that simply reads "No Vacancy" - it would be very easy to miss if you weren't looking - but I was, and so upon noticing it I entered my code and in I went. Once you walk in, it's quiet and you are faced with an elevator so in you go. No Vacancy is on the third floor and upon entry it's literally like walking into a catalogue that showcases homes from the mid-century in Palm Springs. My family had rented the whole space so we found our room and settled in, but if you rent one room you simply find yours and your code will give you access. The shared spaces are nothing short of perfectly curated, all gorgeous and Instagram ready. The outdoor space is really the most perfect place though, with wonderful lighting, a fantastic mural, and nice seating, it really makes for a surprisingly serene getaway in the heart of the city. As for the beds and the shower? All comfortable. We really enjoyed our stay 100%. Only thing I'd say is if you have small children this might not be the stay for you as there are loads of breakable decor and I kept thinking how glad I was that we were here solo without our three year old as it's really not the most child friendly environment. Absolutely perfect for a night away with your partner though.

We had the best staycation at the Southmoreland boutique hotel in Kansas City (near the Country…read moreClub Plaza). Our room had a large and comfortable bed, a jacuzzi tub, a keurig in the room, and more. The rooms and personal bathrooms are immaculate and clean. This boutique hotel is walking distance from the Country Club Plaza and close to several brunch spots and coffee shops. There is a back patio with a fireplace and several spots to enjoy a morning coffee. Make sure to hang out in the stunning dining room, the patio room, and the beautiful living space to enjoy the full stay. The reservation and check-in process is seamless. Whether you are in town looking for a place to stay, or a current resident wanting a staycation, the Southmoreland on the Plaza should be at the top of your search list!

My experience has been awful & I haven't checked in yet. I arrived early being that my job booked…read morethis stay. Meanwhile it's 30 degrees outside. I called the main number & simply asked if there was a waiting area where I can wait until check in time. Not only did they refused they telling me stand in the cold outside for over an hour. What is this how don't you have a lobby area for your guest especially in the winter. Unbelievable!!!

Great to be back in KC at the 816 in Westport. Sunny, Delores, and Megan made my check-in a breeze…read moreat this nicely remodeled property since my last visit-.Rooms have been updated to reflect the Hilton brand---so that was nice to see. Clean, and cozy----enjoyed my stay, and can't wait to come back !

I pity the fool That doesn't read the reviews…read moreThis hellish vortex Every interaction with staff at this place was basically I could give a fuck about you and your concerns. Pulled up at at 3 to see if I could check in. Attendant was like no not until the 4pm check in time. Didn't know what it was, but every other hotel checks and 99% of the time they find a room that is ready. Come back a couple hours later and check in. The smoke alarm is sitting above the hanging clothes rack with no smoke alarm attached where it should be. Turn on the TV. This channel is not available over and over again. I call the front desk. Ten rings. No answer. Wait a good twenty minutes. Call again. No answer. Go down to the lobby. Employee there tells me hotel wide problem. I said no problem. Left and came back a couple hours later. Asked if the TV's were working again. He looked at me like I was from Mars. No hotel-situation that he was aware of. Go up to the room. TV still not working. Go back down. Ask if I can move to another room. He now says it is a hotel-wide issue so no point. TV being out is not the worst problem in the world. I've had the problem at other hotels. They send someone up and fix it easily. Here you are straight up ignored if not slightly disrespected. Wake up this morning and housekeeping is knocking on doors at 8:45 in the morning. Everybody was still in their room of course. Quickly hung out my do not disturb sign. Go elsewhere! Spend the extra money! Cool historical photos of Kansas City all over the place. So one plus.

Closing in one month, this hotel is a flash back to the 80's. Twelve floors of rooms that surround…read morean interior atriumium. A pool, game room, bar, and breakfast. Our room was clean and spacious with outdated decor. Breakfast was a very nice variety including omelets made to order order. There was also a free Happy Hour from 5-6:30 with some snacks. We enjoyed a few games of pool during the kickback. Staff was extremely friendly. I feel bad they will all be losing their jobs. Location is great for walking to Country Club Plaza or Westport.

Accommodations were fun and family friendly. Aron at the front desk was extremely polite and…read morefriendly. The rooms are more dated but the atmosphere is great. We appreciated the gated and covered parking, pool, bar & pool tables. Much better than the Westport .4 miles away where our room was not clean (looked new at first glance) and we didn't feel comfortable.

The bar is amazing! Devon is the best bartender you could ask for. We had a special request for a…read morePadre tomaso. A special family drink. We told him what was in it and he made it better than we could've expected. Every time we come in, he immediately ask us how he can help us and he makes that perfect for us. Ask him for one!! the best after dinner drink you could ever imagine

The Eldridge is well located and extremely well maintained. The staff is very friendly,…read moreknowledgeable and efficient. Would highly recommend to anyone.

I've stayed here a number of times over the years; this hotel definitely needs some upgrades-carpet…read moreworn, dull, beds need replacing. You may ask why stay here? Well, I wanted to use the hot tub- I used to be a Hilton diamond member for 9 years and Embassy ALWAYS had a hot tub. No longer. It's removed & filled with concrete. The usually delicious cook to order breakfast was very underwhelming. I took one bite--not fresh. The service people are friendly. Parking cost $15/night.

This location of the embassy suites is really convenient as it is only a couple of miles from the…read moreairport. It has everything you need for a nights stay. Spacious rooms, tv, and a full bar downstairs with a huge lobby for you to work out of. This location is a bit outdated but the beds are comfortable and they have a great shuttle system to and from the airport.

It is a motel and therefore supposed to be cheap but the service there and attitude of the…read moremanagement is pitiful. It is the cheapest place to stay in Lawrence but we will pay the inflated prices someplace else or stay in Olathe when visiting our student. I believe that they are trying to scam people through credit card charges as well. Check your statement if you do use them. Received a call from the manager Ken Patel stating that our credit card didn't go through and wanted another number. He got real ignorant with my wife on the phone. He should not be a manager of anything.

If I could give a -1000 I would. Not only is the hotel a dump. The people who work there have…read moreabsolutely zero respect for their clients. They steal money and I will tell you why. I made reservations for the weekend of Feb 20 thru 23. When I arrived, I discovered there were bed bugs, a hole in the wall next to a picture above the bed, rusted lamp fixtures, dingy floor, a dirty toilet, and molded bathroom. When I alerted the front desk, the phone attendant told they would move me to another room. Shortly, after she said that, she recanted her statement and told me a manager was on his way to speak with me. The manager arrived, did not inspect the mattress or look at what I saw. He told me it was not bedbugs, and I was complaining for no reason. His final statement to me was that I would pay because it was non-refundable. I was not having it. I went to the better Wyndham which is right next door. They were more than accommodating, and the property was total and complete upgraded. It gets worse. After I called my CC to cancel, I also told Priceline about the experience since they booked the reservation, they tried to get my money back and they refused. When they asked to get two nights back, especially since I did not spend an hour in the hotel they refused. How do you charge money for services you did not render. They steal money and they are rude. When I called the hotel, they refused to tell me who the manager was. If you are afraid to give the name of the manager, what are you hiding? What are you afraid of? Why don't you stand up for your service and property? They are the absolute worst, and I will continue to expose them on every social media site that is available because they deserve it. What CROOKS. DON'T GIVE THEM YOUR MONEY. Also, the photos are classic CATFISH. Place is a complete dump.

I had a very good experience here the first time I stayed, so I decided to visit again during…read moreThanksgiving weekend, 2024. Well, this time it was not so good. Walked into the room and saw this in the shower drain (see image). It was obvious the room had not been cleaned for us. I told the front desk and the employee changed my room, but I was also told that I would get a partial refund, but that did not happen. I have tried to chat with the hotel, but no response.

I haven't stayed at a Tru hotel in such a long time and wanted to take advantage of the great price…read morethey had to stay the night here for a couple of days. This place is gorgeous! Has a pool table, a beautiful hangout area and an exercise room. Great presentation. The room is a bit odd, the room is huge, it feels half empty and really lacks storage. No microwave either. Part of the blinds didn't work, the door was already opened before I even walked into the room, there was no "do not disturb" sign, broken hangers too. Breakfast was okay but nothing crazy. Parking lot was mostly empty. There's great things to do in walking distance which makes this hotel a prime location. It's an okay place worth checking out.

Clean and comfortable quaint rooms quiet and close to pilot truck stop for your quick shopping…read moreneeds, Good filling Hot breakfast from 6 to 9 AM, Staff was very nice and helpful

Clean rooms, great mattress and pillows for a good nights sleep, good shower pressure, dog…read morefriendly, quiet and secure. Staff was super friendly and very helpful. Over all...5/5