Excellent hotel in a prime location in Downtown Kansas City, just a block away from the streetcar…read morestop. It's super easy to get around, from City Market to Country Club and everywhere in between. I stayed for a business conference at the convention center. The skybridge connection is great and makes it easy to go back and forth. The room was clean and modern, with a nice desk area to get work done at. The hotel was busy with football fans and convention goers, but the staff did a great job keeping everything moving. I also love the bar/restaurant options within the hotel. I'd be happy to stay here again and will be on the lookout for Loews hotels at other destinations going forward!

I recently spent three nights at the Loews Kansas City Hotel, and it was one of the best hotel…read moreexperiences I've had. The hotel is absolutely beautiful, the rooms are lovely, and there is a beautiful bar area, a full service restaurant and a great grab-and-go bakery. It is also connected directly to the convention center, which was perfect during an August heat wave. It's within walking distance of several other great hotels, restaurants and places to relax after a long workday. On my first night, I missed the room-service deadline and needed some caffeine to stay up late working on a project. A very sweet person in Guest Services somehow arranged for someone to bring a few Cokes to my room well after 11 p.m. I was so appreciative. I do wish they had vending machines on the guest floors. I wouldn't even mind paying the exorbitant hotel price. I'm a caffeine addict who doesn't drink coffee, so I need my morning soda! I loved Red Wheat Baking Co. downstairs. The sandwiches and hamburgers were excellent, and it was so easy to run in and grab a quick bite. We also ate at The Stilwell, and it was wonderful. Our server recommended a delicious entrée and appetizers that really hit the spot after a long day at the convention. The housekeeping staff was wonderful, the front-desk staff was great, and they were even nice after the second time I lost my room key! Overall, it was a wonderful stay, and I'm already looking for another excuse to visit Kansas City and stay at this beautiful hotel again.

This is such a cool hotel with lively vibes, a great location, and super friendly staff. A fire…read morealarm went off in the middle of the night, and we had 2 young kids with us, and I'm still giving it a 5-star review because it's a great place to stay. I did appreciate that they comped a meal for everyone staying here through that, even though a fire alarm was totally out of their control. The rooms have plenty of character, and the valets work really hard here. They bring your car up super fast. The staff at the restaurant is super friendly, and they're good with kids too. It is important to note that the bar area comes to life on weekend nights (you have to walk by it to get to your room), but kids need to see what adults are like after the sun goes down at some point in their lives. But there is an art display on the ground floor of the hotel, so if your kids cannot resist touching something like that, this might not be the place for you. If you're visiting KC, you'd be lucky to stay at the Crossroads.

I Went to see a friend for breakfast and decided to try the hotel breakfast . We decided to share…read morethe Avocado Toast. We were impressed on the presentation and how delicious it was :) I'm glad we went with something small to help us get started for our day. Second, I ordered a iced latte . The restaurant did not have any sugar free option syrups so I asked for 1-2 pumps to keep the sugar count low. -- Also, I had the opportunity to try their dinner . Loooooved their appetizer for Meatballs. The meat was perfect , tasted so delicious. The Spicy Chicken Salad was also good. Both dinner foods can be shared or for one person . Highly recommend . Overall, great experience.

We had a nice experience at Home2 Suites Downtown Kansas City…read more We stay at many Home2 Suites when traveling and this one although older is very nice in my opinion. We pulled directly into the garage which is under the hotel. There is a door to the hotel in the garage and a doorbell where the staff can buzz you in to a secure elevator lobby. Th elevator will bring you up to check-in desk which is modern and spacious. The front desk attendant was very professional and efficient. Our room was spacious, included a couch, desk, closet, kitchenette with dishes, microwave, dishwasher, full refrigerator, stovetop and coffeemaker. The bathroom was clean and was stocked well. Most importantly the bed and pillows were very comfortable! The hotel does allow pets so we did have a few on our floor and we could hear them while walking down the hallway but not once we closed the door to our room. In the morning they provide a free breakfast in the lobby with a nice dining area. It's premade eggs, sausage, breads, etc. Breakfast is decent. The lobby also has a nice lounge/work area. We were not there long enough to check out the gym, pool or other amenities so I cannot comment on those items but from our experience, we enjoyed our stay. The hotel is also located in a great spot to walk to restaurants in the freight district and several other restaurants and bars from there.

Unusable Internet speed. If you're planning on doing any business, you can't at 1.8 Mbps. (see…read morephoto) The breakfast is inedible slop you check in and there's a and an unpleasant guy at the front desk that tells you "absolutely no children under 18 allowed unaccompanied anywhere in the hotel". He felt the need to reiterate that as well as point to the posted sign. My daughter and I looked at each other, knowing yeah, you can get bent if you think that's going to happen. Well, it's a soccer weekend and the place is full of 15,16 and 17-year-olds. if this was a policy, it should be stated before you check in. We ignored it. regarding the Internet speed, the lady at the front desk was apathetic and said she would tell her manager. Summation: horrible service, and apathy

Had a really good time at the Ambassador hotel checked in with a really nice set of staff got a…read morefree cocktail drink at checked in! Rooms felt clean, up-to-date and this hotel had the best bedding ever. The sheets felt so premium and silky soft. The pillows were the best, and the bed was in great condition 10 out of 10 would stay again.

The Ambassador Hotel is in downtown. That's what's good…read more This hotel is not meeting basic Marriot standards. When we arrived the front desk was coaching a guest via phone how to get on the wifi with what the front desk called "a problem child iPhone." That should have been a clue. Their in-room televisions are also Apple hostile, making it nearly impossible to do what are now basics like using Netflix. The front desk initially told me "you'll have to change some settings but I'm not an expert." No friend, clearly you are neither an expert in simple technology nor in customer service. The use an app for their $42 per night valet. It stopped working after the first day. I'd have to call down, wait for someone to answer the phone, then finally have them ask the valet to bring the car. Our last day the manager himself assured me he'd get it done. He did not. Chalice the weekday bartender is great. The food is highly mediocre. Skip it & door dash or walk somewhere instead. The weekend bartender makes you loudly announce both your room number and last name so he can write it on the check; it's both vaguely offensive & a huge security risk for a woman traveling. There are other properties in Kansas City that are probably better choices. The online photos also exaggerate the size & grandeur of the lobby areas.

I loved hotel Phillips! Yeah sure it's dated (and I heard it is getting a renovation very soon) but…read moreI didn't mind that. The AC got cold, rooms were sizable, elevator was quick, restaurant was nice, loved the streaming options. Most importantly, I loved Edmund! He was so funny and nice and made our stay delightful. 5/5 will stay here when I come back!

Very nice hotel like the interior design and looked modern too. The only problem I had was a…read moredraining problem with the shower. But I also loved the bar they had inside.

This hotel is in the heart of downtown Kansas City and is right next to a light rail stop, making…read moreit super convenient to access public transportation. Parking is shared parking right across the street and where security seems high (there is surveillance in the parking lot with a recording on repeat that sounds like Robocop). The first floor also has a Starbucks literally right next to the back entrance leading to the light rail. Staff is friendly and the lobby looks modern, and security at the hotel seems high as you need a keycard to open the back entrance next to the rail, and to go up the elevator. I will say, cleanliness was not top notch in the room I stayed in, hence why I knocked off one star. There was a dead bug on top of the air conditioner and dust on some areas. Since I always keep wipes on me, I wiped everything down and the wipe picked up some layers of dust. Overall, it's not a bad choice if you want to be near public transportation and have the same amenities as a typical Hampton Inn.

Just checking in and Juanita made it extra special. A true professional and a nice person.read more

This was a great place to stay with some historic charm…read more The staff was great form the valet to the housekeeping. The workout room is solid. Not huge but they have what you need. Coffee in the room and a coffee bar in the lobby. Whats not to love? This is a really neat place to stay when in town and it's in the center of everything.

Hotel staff was very friendly. Especially the gals serving breakfast in the restaurant, they were…read morevery cheerful and accommodating. The housekeeping wasn't great. They left dirty dishes in the room and just made the bed. The rooms are decent size, sort of contemporary, with pretty nice bathrooms. The hallways smelt pretty bad. The gym had a few cardio machines, some free weights, and just a couple machines. Didn't seem anyone was monitoring the water station so it was always empty. Hotel is centrally located and walking distance from some of the main bars. Valet was hit or miss, so expect to wait a little longer than usual.

Absolutely fell in love with this hotel and the hospitality. Not only is it beautiful but the…read moreservice is amazing and it was only a 5 minute walk from where I needed to be my whole trip. So me and my school advisors were in town to attend the PTK Catalyst convention for 4 days so there was thousands of students and advisors and my advisor picked this hotel and I'm so glad she did, such a smooth check in process our rooms were ready for us and the Jazz music was so welcoming. I love how this is a prehistoric building and it had artifacts and history all over the building. The rooms were so nice as well. I had a king size bed with a fridge and so much space, the shower was glass and beautiful. I had a street view and saw all the amazing buildings at night. This location is right in the heart of everything you can explore by just walking around as we did. I ran into two lovely employees here Anita and Pablo, they constantly attended to my needs and they were so sweet, funny and accommodating they made my stay extra pleasant. Whenever I had a question no problem they answered right away. They just had amazing hospitality and I appreciate it so much. They really made my stay much more pleasant because I would chat with them and they would help me around the city and they made me laugh so much. They were so down to earth and yet extremely professional. Kudos you babes you rock! We were attending the convention center close by for all our events and it was only like a 5/7 minute walk which was perfect for me. And like I said the hotel ambiance is immaculate. The jazz music, the piano right in the middle and the views. Love, love, love! I couldn't thank the staff more. And if I'm ever in town again I would stay here again for sure! I also love the old fashioned elevators. Not many people can fit in them but I love the old fashioned feel. And I really enjoyed the fact that at night the doors are locked and nobody without a key can get In, this made me feel extra safe.

The Hilton President is a stunning historic property. I loved how beautiful the lobby is! The lobby…read moreis connected to the bar: Drum Room. The Drum Room was alright. It felt more like a dive bar than a classy speakeasy. We stayed here while we were in town for a wedding. The rooms were renovated, but still definitely felt a bit dated! Surprisingly, the room was pretty spacious with a king sized bed. The room was clean! I did not like that the towels were dingy, thin and flat!

This review is for a one night stay while passing through the surprising lively city of KC. Very…read moreglad to have come through here. Booked via Expedia Pros: - More effectively priced vs many of the competitors here. Hotels have all the all the expectations in modern travel, and a few extra niceties. Exercise room, WiFi, good showers, etc - Good proximity to downtown KC, which I have to admit is a very neat area - A lot of art hanging in this place. Hard to tell sometimes if this is a hotel or a modern art gallery. - Building definitely feels repurposed but in a good way. Architecture works (this can cut both ways however) - Staff was very accommodating to my needs. Even did an easier room change without my asking - Nice bar area. Ray the bartender was good conversation. Cons: - The parking is definitely concern. Valet service necessary or street parking is a dice roll. Runs an additional $24 - One of the bigger downsides is you can really hear the street if you're on that side of the building. If you're a light sleeper, it will be an issue. - Not the flashiest hotel in the area. Shorter building and not as great views (nit pick) - $18 for a beer and one mixed drink. Ouch!! (nit pick) - Its possibly they may have had a staff shortage this day. Bottom Line: -Better spot than some of the business hotel stays I've had. Very pleased and would revisit.

Customer service here needs serious improvement. Housekeeping has been unbelievably slow -- I have…read morerequested room service three separate times over the last nine hours, and still have not received fresh towels or any type of service for the room. On top of that, drinks are being served in plastic cups, which makes the overall experience feel more like staying at a Motel 6 or sitting in a cheap bar rather than the level of service I expected.

We always love the Westin! Our first visit to this location. I love that it's connected to the…read morecrown center, made it super easy for finding food when tired. There is valet for $45.

My wife and I stayed here for on vacation to visit Kansas City and visit attractions around the…read morecity. We had an upgrade to a nice room with a beautiful view of the Monument. Little did we know that halfway through our stay in the evening that I would walk into the bathroom to find a 2-3 inch cockroach along the tub. It didn't run at all as it just stayed put. I flushed it down the toilet, then called the front desk to a manager about it. I talked with Mel. He offered to move us to another room, which would not have been as nice as our suite. I declined as I didn't want a downgrade in our room. I asked him to make sure that housekeeping did a thorough cleaning the next day. The next morning I stopped at the front desk and talked with Delaney about the cockroach, and other issues. The lounge breakfast was not kept up. It took over 30 minutes to restock the french toast. The pool towels were not stocked when I visited the pool, and had not been for several hours from talking with others at the pool. We got towels from the locker rooms. On departure day, I talked with Mel again at the front desk, and he took notes again to give to the Director of Rooms. Granted it has been a few days now, and no one in management has reached out to us about the room, and our stay. Most of the staff that we saw weren't smiling, and were just there going through the motions. Customer Service is not a priority at this hotel.