Our stay at No Vacancy was unfortunately the most frustrating and poorly managed travel experience we had on our cross country drive.
The property operates on a self-check-in system, which would be acceptable if the instructions were clear and the support was competent. We were traveling cross-country from Los Angeles to North Carolina in a 10-foot U-Haul and called ahead around 10:30 p.m. to ask about parking. The man who answered was distracted, dismissive, and clearly uninterested in helping. He quickly texted a generic message recommending street parking or a nearby lot. When the lot turned out to have low clearance for our truck, we called back for alternatives, and his response was, "I don't know, Google it."
When we arrived, we encountered extremely confusing and conflicting signage inside the building. The elevator included a large sign stating "Elevator 1 ride every five minutes" and directing guests to take the stairs through a nearby door. There was also a prominent "No Vacancy Floor 3" sign inside of the elevator, which made it unclear what level we were on. After struggling to access the room, we called for assistance a third time. The man on the phone was again curt and unhelpful, repeating "you're already on the third floor" instead of actually assisting.
After several minutes of this, I said calmly but firmly that I was out of patience. He responded by telling me to "calm down." I replied, admittedly using the word "fuck" and asked him not to patronize me and to simply explain how to access the room. We then hung up and figured it out ourselves.
Within minutes, he began sending a series of increasingly accusatory text messages blaming us for "not reading the instructions" and demanding a $125 "refundable security deposit" via an unfamiliar link, something never disclosed on Booking.com or in any of the pre-arrival information. The language of the text ("your stay will be deactivated within 1 or 2 if not paid") was unprofessional and vaguely threatening. The timing of the message, immediately following our call, made it appear retaliatory.
The listing claims the room "sleeps three," but it includes only a king bed, a narrow twin Murphy bed, and a small leather sofa. This worked out ok for us but would be unsuitable for most groups of three. Not the end of the world but worth noting.
The bigger issue was that the bathroom door is fully transparent glass, offering no privacy whatsoever. We were two coworkers sharing the space, this was extremely uncomfortable.
The entire experience suggested a complete lack of hospitality, professionalism, or basic guest care. Between the confusing self-check-in, dismissive communication, unsolicited payment demands, and intrusive follow-up messages, I cannot recommend this property to anyone seeking a comfortable, simple or respectful lodging experience. read more