I bought a truck from Bouman and it needed a new thermostat and brake fluid. If they didn't know…read morethe brake fluid was low then they probably didn't check the truck very much. And the change oil came on the next day even though they said they checked it and it was clean. And after I brought this to their attention they wouldn't do anything. Not even a simple oil change. They are definitely not thinking about the customers after they sell the vehicles. I was very unimpressed. They need to work on customer service.

I have been here several times, each time they give me a solid reason not to do business with…read morethem. I called once at 9:15 am, and the guy who answered yelled at me and told me to stop calling before they opened at 9:30. I was looking for a specific car, test drove a few, then during an inspection I found that the rear differential was knocking LOUD. I took it to my mechanic for a repair quote (in the thousands) so I brought the car back, Walter Bouman asked why I wouldn't buy it, I explained what was wrong, and he flew off the handle, screaming that my mechanic was an idiot 'druggie' who didn't know a lick about cars. The same day, out of desperation i test drove a car that had clearly been submerged in salt water, as there was a huge line of salt on the interior of the car, the panels and hinges were severely rusted and the younger guy stated that 'he didn't know the history on his cars, they get them at auction' The next time I went there, I called in advance asking if they had a particular make, i got a reply that 'yes, we have several in stock' only to drive all the way to Nanaimo to find that they did not have that car, nor this fictitious three cars in stock, they tried then to put me in some pieces of crap that they promised were 'JUST as good as the one I was after' These guys are scary shady. Stay away.

Just wanted to say that I love my 2013 Nissan Altima !! It's a great car and I was glad that I…read morecontacted Nanaimo Toyota for my first car that has great comfort and steering etc. I wouldn't hesitate in telling friends that if they were to look for a reliable car to try Nanaimo Toyota !! Thank you guys so much for all your kind assistance. God Bless you guys !! Glenn Stevens Nanaimo, B.C.

Nanaimo Toyota sold me a lemon and did nothing to help rectify. I have had two prior Toyotas and…read morethought they were good value for money. I bought a new 2020 Rav 4 Sport Limited Hybrid with an $2800 extended warranty. Had it serviced at the dealership as recommended. Three years ago I told them the engine had become louder and was sluggish (never rectified). Last week a direct injector broke and they quoted me $3500. I had just spent $1300 two months ago on maintenance. The extended warranty was over kilometers by 20k so they said I was out of luck. When I told them I wanted to give the car back they made no effort and offered no options to do anything to keep me as a customer or try to satisfy me. Would not recommend.

Disapointed...I bought a car there. I realized a few months after the sale I was only given one…read morekey. When I called a few months later to get the second key the sales person did not even bother to look. The car also ha a few problems. This car dearlership is not committed to customer service Best avoided. Buyers beware.

From the owner: National Car & Truck Sales Nanaimo will help you find a great quality used car or used truck at our…read moreeveryday low prices. We are able to pass on savings direct to you, the shopper, due to our huge buying power and low overhead. Visit our no-pressure car lot today and take your next used car out for a test drive.

On the weekend we bought a 2026 Tiguan from this dealership. I have to admit I was very nervous,…read moreits a big decision and purchase. Patryk was our salesman and he was amazing, very friendly, not overbearing, very knowledgeable and gave us time to talk privately. Caitlin (in finance) was also super friendly and made this process very smooth and not stressful. Highly recommend them. If you are looking for a new VW go see Patryk!

From what I have heard and seen... Lisa from the parts department is Very Very helpful especially…read morewith the mechanics at Ellice Auto Motive... She will even text them on weekends when she isn't working... From what I have been told she has a partner but is texting male mechanics on her day off... Exactly what every wife or girlfriend wants to see!!!

Not my first rodeo with Harris Mazda, Brent and Dean are so awesome to deal with and will explain…read morein detail your financing options.. Highly recommend

DON'T SERVICE YOUR CAR HERE…read more We purchased a car from this garage in August 2019. The purchasing went smoothly and we were happy with the service we received at the time. We were reassured that the 2nd hand car we purchased had been fully serviced in every way. Fast forward 9 months and we book the car in for a check-up. At the check-up, they immediately do a wheel alignment which apparently needed to be done straight away, even though this is not something I'd ever noticed driving the car previously. This ran us up $450, after which they presented a further quote for $2,200 of work that needed to be 'urgently' done. This is a significant bill to be presented with less than a year after buying the car and was over 25% of the total initial cost of the car. We decided to look into the quote a bit closer and have found the prices to be completely extortionate, and that's making the assumption that these changes were actually needed in the first place (nearly 2 months on from the service and the car is still running fine, despite the 'urgent' fixings that were apparently needed. Furthermore, after driving away from the service I was actually stopped on the highway at traffic lights to be informed that my skid guard was dragging along the floor. Yup, the mechanic didn't even screw the skid plate under the car back properly and it was dragging along the ground. I had to run the car down to a different car garage on my lunch break from work to get it fixed. I'm not instilled with much confidence in the service at this point but unfortunately, it gets worse. One of the items they said needed to be replaced was the cabin air filter. We purchased one online and thought we'd do this job ourselves. This would have been fine, except the screw for the air cabin filter is now completely threaded. So either the mechanic threaded the screw when checking and didn't bother to replace it, or they did not check the air cabin filter at all and therefore didn't notice the threaded screw. I emailed all of my concerns to Mazda and have given them over a week to respond, but just tumbleweeds at this point. I'm sure that they are not the only garage preying on consumers like a pack of hungry wolves, but this level of negligence and dishonest practices is totally unacceptable. We will never be giving Harris Mazda our business again and strongly advise looking elsewhere for your automotive needs. We will be getting the car checked by a local mechanic. It will be interesting to see if their view of the car matches up with what we were told. I'll update the review if there are any further updates in the coming weeks.

Bought a 2027 Kia EV5 from Harris Kia Nanaimo (invoice 173889). The factory NACS-to-CCS1 adapter…read morethat came with the car failed at three BC Hydro fast-charge stations. Only the front mats were in the vehicle at delivery. I emailed Parts on 7 and 8 September, forwarded the file to Sales, and followed up again on 9 and 10 September. Joel Simard asked three questions. I answered them in writing. As of 10 September there is still no working replacement adapter, no written confirmation on the mats, and no ship / pickup / transfer plan to Courtenay. I live in Courtenay. Without a working CCS adapter I am limited to one local charging option and cannot travel reliably on the Island. I had to copy Kia Canada Consumer Assistance because the dealer did not close the file. Do not recommend until they replace the adapter and finish the delivery.

After charging my 2016 Kia Soul EV at a Level 3 Charger May 13, 2025 the Service Warning Light came…read moreon . I took it to Harris Kia in Nanaimo 2 days later. They ran diagnostics and found the error code P1BA4 was set. Their recommendation was to replace the EPCU at a cost of $9K. The Quick Charge Relay was also found out of spec. They informed me that the Level 3 charging should NOT be used. I decided not to repair the vehicle and only use it locally. On September 9th I took the EV in for a Level 1 Maintenance. During my discussions with the Service Advisor I found out that Harris could obtain a used EPCU for $765. I decided to go wth this and it was installed October 11th. The error code stayed ON. Cost for this $1K. On September 18th the Quick Charge Relay was replaced at a cost of $1.5 K. The error code stayed ON. They now recommended replacing the Battery Management Module. I said enough is enough. I felt like I was being led down he garden path. After spending $2.5K the car was in the same condition it was in back in May. The Level 3 Charger was use at your own risk. Their method of troubleshooting is called The Shotgun Approach. Keep changing parts and hope you nail it eventually. This is a great way to troubleshoot a problem since the cost of reinstalling the parts on an EV is just about as much as installing them. Kia definitely don't have good diagnostics and their local technicians abilities are questionable. I decided to search the internet and try to find someone else that had the same problem. I was very lucky. I found an article in which another owner had the Service Warning Light come on after doing a Level 3 Charge and error code P1BA4 set. The fix was do a 2nd Level 3 Charge and the code is reset and charging system works fine. It worked. We did not have full use of this vechicle from May until the end of September. This is the 3rd Soul we have purchased from Harris Kia! Would I buy another car from Harris Kia? NO! Would I recommend this dealership I guess NOT.

I first went about trading my infinity g37. So first I wanted to find a car. I checked out VW an…read moreAudi, BMW, Mini, and Subaru. I'd drive the golf r, Audi A4, Mini Cooper S, Fiat 123 spuder's, and and had my mindmade on the ve. I went to see what they cld do on trade an not more than 36000. They came back with 15 for my car and a golf r for 40. Funny not what I asked for, an a complete insult to my intrlegence on g37. It's a 25 thousand dollar car all day long. So dicoursged angry and untrusting I show up yet again to the Gain Group In Nanaimo. Chip on squarly, I walk the lot. Only this time I run into Mo. Sslesman, perceived enemy.y, on with my chip,and best glare. What does he do disarms with his smile and positively, damn it was good. So I chat, he seams alright, so I come back and back over a couple months. I'm waiting for my house to sell so I could buy used car. Well finally house sells, and I've got my money. By this time I'd taken my car off the market and was going to upgrade a few expensive parts. But thinking about Mo I went by Subaru to say I and check out the BRZ one more time. Only there was a new 2018 WRX. Oh, the one car I wanted to test just I could only afford the bike And there it was in black. Quickly talked to Mo and even though he had a client in 10 min. He took me out on that test. Full stop I only felt the chassy quickly on a corner and the turbo on a straightaway. But WOW it was like opening my eyes for the first time. I was sold and happier than heck to hand over remaining money which was an absolutely unreal deal they gave me. So in short. VW SUCKS, AND SUBURU RULES. Not to mention the car is a better choosy AWD and growly awesome motor that's dirt cheap to drive. No B.S go see Mo at Suburu. I've never done this before but it was worth the time if anyone listens

Dishonest and overpriced. Went in here to get a part installed for my Subaru STI, got charged 6…read morehours of labour (over 900$) for a 300$ part, which should have taken around 1 hour to install (based on youtube videos/talking to other shops) at any other mechanic. Would not recommend any work on your car be done here, they will overcharge you and not offer you any compensation.

So was sold a life time oil change package with my vehicle, the scam is you have pay them to the do…read more regular maintenance , doesn't matter if you do it yourself ! Nothing in the work says they have do it just has to be done! Probably will contact BBB about this as they won't change my oil unless I do an expensive maintenance!

They're relentless, and don't care about you what so ever, they just see a walking stack of money…read more I've since sold my Nissan vehicle, they won't stop calling, saying they can NOW give me a better deal. They don't have your interest in mind just their own. I've also called many times telling them I sold my vehicle and saying I changed my number just to get them to STOP calling. None of it makes in "in the file". I'm still getting phone calls a year later. When I do have to purchase a new vehicle it will not be from Nissan.

I worked with Aly and Scott and they were both amazing! I…read moreworked over the phone with Aly, as I live out of town, and had the vehicle that I wanted all picked out with the perfect financing/payments exactly as I wanted. He was wonderful to work with and the financing he promised was exactly as he said it would be. However, when I arrived at the dealership I became more interested in another vehicle instead. Scott was able to make all the arrangements necessary and was great to deal with. I was able to leave with exactly what I wanted. I love my new Mitsubishi!

When I bought my car at VI drives I had free oil changes as part of the deal. Now they don't have a…read moreservice department and Mitsubishi was supposed to honour the deal. They won't even try and acknowledge the deal and are very condescending when they speak. Definitely don't buy from VI drives or Mitsubishi and there's another dealership they are affiliated with so check out that and don't go there either.