I went to Mitsubishi, because someone told me to check out a car there. I wasn't interested in buying, and the car Devon showed me did not look perfectly nice to me, it was gutless, and it had mildew. I asked me if I liked it, after he brushed away my dislikes, with excuses, and fabrications. I was going to walk away but found myself in his office signing a deal. I didn't want to buy it. He uses sales techniques that are very unethical. It is not about the customer but just for him. He got a free trip to Mexico for signing me, and so did the finance guy Jason. I put a clause that if the mildew wasn't gone, the deal was broken. He promised that it would look and smell like a brand new car. ANyhow, in the finance department, Jason got me financing without asking me how much I pay in rent. My rent is $75 more than my pension. I just squeak through. Meanwhile during the process, the price on the window was too much for me...and too much for that car. While Devon was writing me up, he said that management no longer was selling it for that price; it was higher. He never told me how much more it was, and I didn't get a chance to say that, that was unacceptable because I wouldn't be able to afford more. Then in the finance department, Jason said that they don't sell cars for less than $17,000, so he upped the price even more. He seemed to be talking to himself, because he didn't say whether that was alright. He got me financing which I wasn't even interested, at that point, in doing. I went back twice to sniff out the mildew. The first time I went back, I noticed mud on the seats. He said, "Oh no, they don't do a full clean, just the dash and stuff like that, so he said, for me, he would shampoo the seats, which he probably only did for the front ones. The last time I went back, the mildew was still there. The manager asked me why I wanted to buy a car if I knew that there was mildew. He thought he was going to catch me with deception that he could point back at me. I said, well, he said that he would fix it. Devon looked like he just lost the game. I very fortunately got out of the deal. As well, when someone has financing checked too many times by businesses, without buying, it looks suspicious to the credit companies. They had absolutely no regard or car about whether my finanacial situation collapsed, as long as they made a sale. That is really extremely dishonest. I told a bank teller my story, and she said the same thing happened to her. She got entangled in what she felt was the clutches of a vulture, that she couldn't get out of. She also did not want to buy her car, because now she is on the edge finanacially. THese people take sales courses, which are the same courses they taught to soldiers of war. This has to stop. People are on the edge financially right now, so they don't need an extra push over the cliff. Devon should not be doing sales. i tried to tell him that he was doing wrong, but he said that he didn't force me. Yes he did, and he knows it. read more

We bought a 2022 Outlander PHEV recently with Jewel as our salesperson. We had a very positive experience. We were treated well - Jewel and the sales managers listened to what we wanted, showed us options, made suggestions, and allowed us room to make the right decision for us without pressure or other car dealership style shenanigans. We are very happy with the car and pleased with our experience. read more

0 stars to Mitsubishi Nanaimo. 6k markup for a Mitsubishi Mirage !! Shame on you guys !! They are ripping off customer's hard earned money. I wanted to buy a Mirage Base trim ES from them. They quoted me 6,000 CAD markup for a 18k car. ( 30% of car cost ). Mitsubishi Canada should cancel their license to sell. Worst customer service ever. Not recommended at all. read more

I came down beginning of November looking to buy 2024 RVR. Sales manager took over because sales could not answer my questions about additions. One item was winter package with left no room to decline, including nitrogen for tires(does he even know benefits? with little for steel rims) as well as mag wheel locks on steel rims?? Told him the additional 1500 plus charges was unacceptable and he nonchalantly stated that no other dealer would sell without similiar package. Just no consciences for consumers, instead let's see how much we can take. So be prepared to be taken for-no option if you buy from this dealership. By the way I bought from another dealer without this so called additional package. read more

Loved Outlander but hated Mitsubishi Nanaimo. They dont have a sense of business ethics. They changed the deal after signing inthe agreement. Dont believe on their management especially Herman, he is the worst. read more

Our first time and last time dealing with this car lot. The salesman we had lied to us since day one of our two car deal. He told us that the cars we are interested in are there and we are good to go. After dealing with the banks, we had to wait 3 weeks for our other approval. Within that 3 weeks, the salesman by the name of Devin called my wife at work, harassing her and trying every way possible to sell her a car, which at this point he knew we had to wait, and wanted to wait to do both cars at once. But that did not stop him and his lies to us. After three weeks we asked him if our cars are there that we wanted and he said yes, so we came up from Victoria and took time off work, and hired a babysitter so we could do this deal. Once we got up there, Devin said to us, bad news your cars are not here and these two cars are what you are taking, that's it. He tried to sell me a Honda Civic with a cracked windshield, and tried to tell me I have to pay for it out of my own insurance. Like WTF? I could not believe all the used cars they are trying to sell with body damage, and the list continues. Devin told my wife that her car and options are not available and this is the car you are getting, and that's it. At this point things just got worse with this salesman. The managers had to step in and deal with us. They did manage to fix the deal a bit, but after the deal was done we felt played and pushed into this deal, and not once did anyone say congratulations on our deal, or thank us for our business, just gave us the keys and walked away and pushed us out the door. To sum things up, this will be the last place I will ever deal with, I would take the bus before dealing with this dealership again. read more

I worked with Aly and Scott and they were both amazing! I worked over the phone with Aly, as I live out of town, and had the vehicle that I wanted all picked out with the perfect financing/payments exactly as I wanted. He was wonderful to work with and the financing he promised was exactly as he said it would be. However, when I arrived at the dealership I became more interested in another vehicle instead. Scott was able to make all the arrangements necessary and was great to deal with. I was able to leave with exactly what I wanted. I love my new Mitsubishi! read more

I've had two brand new cars in my life, one Ford, and one Mitsubishi. I would never buy another vehicle from Nanaimo Mitsubishi. They have spam called me for years even though I don't own the car anymore, and I've told them repeatedly to stop calling. Do yourself a favour and buy used vehicle from somebody else or brand new. read more

Our first time and last time dealing with this car lot. The salesman we had lied to us since day one of our two car deal. He told us that the cars we are interested in are there and we are good to go. After dealing with the banks, we had to wait 3 weeks for our other approval. Within that 3 weeks, the salesman by the name of Devin called my wife at work, harassing her and trying every way possible to sell her a car, which at this point he knew we had to wait, and wanted to wait to do both cars at once. But that did not stop him and his lies to us. After three weeks we asked him if our cars are there that we wanted and he said yes, so we came up from Victoria and took time off work, and hired a babysitter so we could do this deal. Once we got up there, Devin said to us, bad news your cars are not here and these two cars are what you are taking, that's it. He tried to sell me a Honda Civic with a cracked windshield, and tried to tell me I have to pay for it out of my own insurance. Like WTF? I could not believe all the used cars they are trying to sell with body damage, and the list continues. Devin told my wife that her car and options are not available and this is the car you are getting, and that's it. At this point things just got worse with this salesman. The managers had to step in and deal with us. They did manage to fix the deal a bit, but after the deal was done we felt played and pushed into this deal, and not once did anyone say congratulations on our deal, or thank us for our business, just gave us the keys and walked away and pushed us out the door. To sum things up, this will be the last place I will ever deal with, I would take the bus before dealing with this dealership again. read more

Would rather give no stars but cant. Got a call from them when I applied for a car and the guy was overly pushie and messaging me or calling every chance he got, his name is Jeff. After I said see what I can get as like a preapproval he hammered my credit hard with 5 different financial companys within 5 days, its royally screwed my credit just cuz they wanna try n screw you out of more money. I will never suggest Nanaimo Mitsubishi to anyone and I will make sure to tell anyone I know lookin for a car to avoid it at all costs. read more

I had to fight to get my promised money back for signing the deal on my used vehicle. I had to contact the General Manager about the salesman and finally got my money back - Took 4 months of getting the run around. Then was told I'd have free lifetime oil changes. Made the appt and was told it was in their system for the wrong time, so I was late. They took my vehicle, but I was called 10 min later to say they forgot to order the proper oil filter so I had to re-book my appt for the following weekend. Three days before my next appt I was told that I didn't have free lifetime oil changes and I had to send them all the text msgs, emails and signed waiver stating that in fact I did have free lifetime oil changes. At this point I don't trust them, nor do I want to take my vehicle to them. They lie, cheat and steal to get you to sign the purchase agreements....Do not purchase or service your vehicle from these people! read more

If the sales persons could take ten minutes out of their days to tAlk to me.. A potential client... That might be nice. They are far too busy smoking far two many cigarettes out beside the building, like a bunch of no-good teenagers from 1987. Not one would offer to assist us as we wandered their lot. I fail to understand how this place is in business read more

An amazing dealership, i have bought four cars from them now and never had an issue. Service department is amazing and sales is just as great. Most of the negative reviews that I see are people with credit issues not dealership issues. read more

I was looking for a new car after mine unexpectedly died. I went into Mitsubishi looking at the Mirage and they were so pushy. They made me sign a document that said "if the numbers work I will do business with them" just to find out what a finance cost would be on the vehicle. I was planning on bringing a family member to look at the vehicle with me 3 days later as I was concerned about the horsepower of the vehicle and 1 day later I recieved a call from their finance department asking for my paystub so I could take the car home when I came in next time. I HAD NOT DECIDED ON A CAR. They turned me off and I went straight to Honda and had a great experience there. Stop being so pushy and you may get more customers. read more

My wife stopped getting a company car. We had to buy or lease. Somebody way to slick and entitled initially started to work with us. He didn't want to move a vehicle so we could test drive the model we were looking at. It was right there and the lazy SOB couldn't get at it. He then dumped us onto a newbie without saying anything to us. This is rude beyond common sense or decency. We bought next door at Subaru, My wife LOVES her Crosstrek! I suppose I should thank the moron who made our purchase easier. 1 star is too much for these guys.. read more

The service Pat provided during my search for the right car and financed at the right rate, since my credit was less than perfect, was superior. With only a few conversations on the phone, Pat found the perfect car for me and had it delivered to me in record time. Everything went smoothly from start to finish. I can honestly say I have never purchased a car with such ease and satisfaction. I highly recommend Pat O'Dwyer and Harris Mitsubishi to anyone in the market for a vehicle. read more

Tyler at Harris Mitsubishi was AWESOME! not the "typical" car salesman! he made us feel like new friends not just customers! he also took us on a great test drive! best one ever in fact! i would defiantly recommend anyone who is looking to buy a new car to start at Harris Mitsubishi with Tyler! he is a great salesman and an even better person! we are more then impressed, thanks so much Tyler, you ROCK! read more

I'm absolutely thrilled with my wonderful Lancer and even happier with the extremely friendly, capable, and professional customer service I received from Pat, Kevin, Bobby and all the great people at Harris Mitsubishi. I couldn't believe it when they actually put my car on the ferry and Bobby delivered it to me on the mainland. I thought that kind of service had disappeared decades ago. Harris Mitsubishi is THE BEST BAR NONE! read more

For several years after buying my new CUV, I was a regular service customer at Harris. They could always fit me in and gave me rides to work. The problems came when I needed major warranty service. Work wasn't done on time, tools were left in my car and twice my car was not re-assembled properly. The final straw was when they failed to install a seal inside my transfer case leading to a dangerous leak. After another dealer identified and repaired the issue, both Harris and Mitsubishi were contacted about the significant time, missed work, and travel expenses I suffered as a result of their mistake. After trying to receive compensation for over six months and not even getting an apology, I am giving up. Don't deal with these folks expecting integrity and good ethics. They don't know those things. read more

I love my Mitsubishi! Everyone at Harris Mitsubishi was so great to work with. Everyone was so friendly. They were SO patient with me and really took the time to explain everything to me, they are so knowledgable. I sold my A6 Avant and didn't really know what I wanted. Tony and his team took the time to show me all the models and really helped determine what vehicle was best for me. I ended up getting me into an Outlander. I LOVE it! It is the perfect vehicle for me and my needs. I am so happy with it! Tyler even got my cell phone all set up on bluetooth and he programmed our navigation with our home address and showed us all the cool functions. In the future I will always buy my cars through Harris Mitsubishi. Thank you so much to everyone at Harris Mitsubishi! Tony, Doug and Tyler you guys are so great! Thank you so much for all of your help! I really couldn't be happier with my Outlander! read more