On the weekend we bought a 2026 Tiguan from this dealership. I have to admit I was very nervous,…read moreits a big decision and purchase. Patryk was our salesman and he was amazing, very friendly, not overbearing, very knowledgeable and gave us time to talk privately. Caitlin (in finance) was also super friendly and made this process very smooth and not stressful. Highly recommend them. If you are looking for a new VW go see Patryk!

From what I have heard and seen... Lisa from the parts department is Very Very helpful especially…read morewith the mechanics at Ellice Auto Motive... She will even text them on weekends when she isn't working... From what I have been told she has a partner but is texting male mechanics on her day off... Exactly what every wife or girlfriend wants to see!!!

Just wanted to say that I love my 2013 Nissan Altima !! It's a great car and I was glad that I…read morecontacted Nanaimo Toyota for my first car that has great comfort and steering etc. I wouldn't hesitate in telling friends that if they were to look for a reliable car to try Nanaimo Toyota !! Thank you guys so much for all your kind assistance. God Bless you guys !! Glenn Stevens Nanaimo, B.C.

Nanaimo Toyota sold me a lemon and did nothing to help rectify. I have had two prior Toyotas and…read morethought they were good value for money. I bought a new 2020 Rav 4 Sport Limited Hybrid with an $2800 extended warranty. Had it serviced at the dealership as recommended. Three years ago I told them the engine had become louder and was sluggish (never rectified). Last week a direct injector broke and they quoted me $3500. I had just spent $1300 two months ago on maintenance. The extended warranty was over kilometers by 20k so they said I was out of luck. When I told them I wanted to give the car back they made no effort and offered no options to do anything to keep me as a customer or try to satisfy me. Would not recommend.

I bought a truck from Bouman and it needed a new thermostat and brake fluid. If they didn't know…read morethe brake fluid was low then they probably didn't check the truck very much. And the change oil came on the next day even though they said they checked it and it was clean. And after I brought this to their attention they wouldn't do anything. Not even a simple oil change. They are definitely not thinking about the customers after they sell the vehicles. I was very unimpressed. They need to work on customer service.

I have been here several times, each time they give me a solid reason not to do business with…read morethem. I called once at 9:15 am, and the guy who answered yelled at me and told me to stop calling before they opened at 9:30. I was looking for a specific car, test drove a few, then during an inspection I found that the rear differential was knocking LOUD. I took it to my mechanic for a repair quote (in the thousands) so I brought the car back, Walter Bouman asked why I wouldn't buy it, I explained what was wrong, and he flew off the handle, screaming that my mechanic was an idiot 'druggie' who didn't know a lick about cars. The same day, out of desperation i test drove a car that had clearly been submerged in salt water, as there was a huge line of salt on the interior of the car, the panels and hinges were severely rusted and the younger guy stated that 'he didn't know the history on his cars, they get them at auction' The next time I went there, I called in advance asking if they had a particular make, i got a reply that 'yes, we have several in stock' only to drive all the way to Nanaimo to find that they did not have that car, nor this fictitious three cars in stock, they tried then to put me in some pieces of crap that they promised were 'JUST as good as the one I was after' These guys are scary shady. Stay away.

Disapointed...I bought a car there. I realized a few months after the sale I was only given one…read morekey. When I called a few months later to get the second key the sales person did not even bother to look. The car also ha a few problems. This car dearlership is not committed to customer service Best avoided. Buyers beware.

From the owner: National Car & Truck Sales Nanaimo will help you find a great quality used car or used truck at our…read moreeveryday low prices. We are able to pass on savings direct to you, the shopper, due to our huge buying power and low overhead. Visit our no-pressure car lot today and take your next used car out for a test drive.

I worked with Aly and Scott and they were both amazing! I…read moreworked over the phone with Aly, as I live out of town, and had the vehicle that I wanted all picked out with the perfect financing/payments exactly as I wanted. He was wonderful to work with and the financing he promised was exactly as he said it would be. However, when I arrived at the dealership I became more interested in another vehicle instead. Scott was able to make all the arrangements necessary and was great to deal with. I was able to leave with exactly what I wanted. I love my new Mitsubishi!

When I bought my car at VI drives I had free oil changes as part of the deal. Now they don't have a…read moreservice department and Mitsubishi was supposed to honour the deal. They won't even try and acknowledge the deal and are very condescending when they speak. Definitely don't buy from VI drives or Mitsubishi and there's another dealership they are affiliated with so check out that and don't go there either.

I purchased a new 2026 GMC 1500 AT4 from Harris Oceanside on August 2nd 2026 from salesperson Joe…read moreBuck. I want to start this review by recognizing that my experience with Joe was good. He was responsive when I was messaging with him before heading up to Parksville from Victoria. My truck unfortunately experienced a major mechanical failure on my drive home that resulted in it being out of commission for 2 months from the day I purchased it. I reached a point where I contacted Harris Oceanside to discuss to possibility of a buy back or exchange and was completely dismissed by Sales Manager Nate and was told " if we have to, we can pay you drug money to buy the truck back if needed but let the mechanics do their thing" before being told he had to go because there was a customer in the lobby. I again reached out after the truck broke a second time and I was coming up on 2 months and only being able to drive my truck 4 times (2 of which where the times it broke down). This time I contacted Joe who advised he escalated the issue to the General Sales Manager . I received no follow up or contact from the General Sales Manager and that was well over a month ago. I again spoke to Joe prior to posting this review and said I was open to a conversation with the GSM regarding my experience and the lack of follow up from their department regarding my concerns. Joe said he passed these concerns on again to the GSM. Big surprise! I once again received no follow up or contact from the General Sales Manager! From reading other reviews it seems this Sales Department operates under the premise of getting the customer to sign on the dotted line before completely dismissing them and moving on to the next potential sale. No post purchase customer care or concern. I would highly recommend avoiding purchasing a vehicle through Harris Oceanside and take your business elsewhere.

On May 23, 2025 I purchased a 2021 Kia Soul LX from Harris Oceanside…read more Dealers and salespersons are required to disclose the prior use of a vehicle including previous use as a taxi, emergency, rental or lease vehicle. Harris failed to disclose the Kia was previously a rental car. I reported Harris Oceanside to the Vehicle Authority of British Columbia on July 7, 2025 after Harris and I were not able to arrive at an mutually agreeable resolution. On September 09, 2025 the VSA determined that Oceanside failed to declare that the Kia had previously been a rental car. The VSA ruling: Based on the VSA investigation, the information and evidence, I have determined the following regarding your complaint: The purchase agreement did not indicate that the vehicle had previously been a rental car - Substantiated: The evidence demonstrates that Oceanside failed to declare that the Kia had previously been a rental car on the Purchase Agreement. Any potential resolutions are between you and Oceanside as the VSA cannot compel a Motor Dealer to do anything or respond in one way or another with regards to a specific consumer transaction. If a resolution cannot be reached betwee you and Oceanside, you have the option of seeking legal advice or civil action. This is definitely the worse car buying experience I have ever had!

I love this place! I've been having my F150 serviced here…read morefor a while. Have had absolutely no issues! Service department in particular is awesome! Super friendly staff. But they also seem to be quite knowledgeable from the few chats I've had with a few of the technicians.

If there was an option for less than one star I'd pick that. Literally the worst customer service…read moreand purchase experience of my life 47 years on this earth and I've seen some awful stuff but this place should win an award for worst dealership in Canada. Delivered a leaky vehicle full of water and after driving up and down the island several times over almost a month after purchasing the vehicle dealing with repairs they gave me one final kick in the nuts and left me with barely enough gas to get to the gas station in the hand off at the Campbell river dealership not involved just a handoff point I will never walk into another Ford dealership again as a result of this experience. If you are shopping for a vehicle skip this place you are literally better off going anywhere else. Got a lot to say but the coles notes version is skip this dealership if you value your money and time and want an experience that isn't a hassle.

Recently moved to the island, brought my 2021 Jeep Grand Cherokee into have the USB ports looked at…read moreand an oil change. Teagan Vangenakker in the service department was exceptional and turned my frustration into a smile. A side note: I watched Teagan multitask with four separate clients at once while also helping csr's on the fly while technicians drop stacks of paper work in front of her. She seems like she's the glue that holds this place together. Teagan needs a raise! Anyway great experience for my first appointment at Nanaimo Jeep, Dodge, Chrysler. Cheers!

Very helpful and not pushy. I had my suv delivered at a very good price from nanaimo to osoyoos…read more Thanks for the great experience. Trevor Delaney

I first went about trading my infinity g37. So first I wanted to find a car. I checked out VW an…read moreAudi, BMW, Mini, and Subaru. I'd drive the golf r, Audi A4, Mini Cooper S, Fiat 123 spuder's, and and had my mindmade on the ve. I went to see what they cld do on trade an not more than 36000. They came back with 15 for my car and a golf r for 40. Funny not what I asked for, an a complete insult to my intrlegence on g37. It's a 25 thousand dollar car all day long. So dicoursged angry and untrusting I show up yet again to the Gain Group In Nanaimo. Chip on squarly, I walk the lot. Only this time I run into Mo. Sslesman, perceived enemy.y, on with my chip,and best glare. What does he do disarms with his smile and positively, damn it was good. So I chat, he seams alright, so I come back and back over a couple months. I'm waiting for my house to sell so I could buy used car. Well finally house sells, and I've got my money. By this time I'd taken my car off the market and was going to upgrade a few expensive parts. But thinking about Mo I went by Subaru to say I and check out the BRZ one more time. Only there was a new 2018 WRX. Oh, the one car I wanted to test just I could only afford the bike And there it was in black. Quickly talked to Mo and even though he had a client in 10 min. He took me out on that test. Full stop I only felt the chassy quickly on a corner and the turbo on a straightaway. But WOW it was like opening my eyes for the first time. I was sold and happier than heck to hand over remaining money which was an absolutely unreal deal they gave me. So in short. VW SUCKS, AND SUBURU RULES. Not to mention the car is a better choosy AWD and growly awesome motor that's dirt cheap to drive. No B.S go see Mo at Suburu. I've never done this before but it was worth the time if anyone listens

Dishonest and overpriced. Went in here to get a part installed for my Subaru STI, got charged 6…read morehours of labour (over 900$) for a 300$ part, which should have taken around 1 hour to install (based on youtube videos/talking to other shops) at any other mechanic. Would not recommend any work on your car be done here, they will overcharge you and not offer you any compensation.