A typical macho place. I had a very bad experience purchasing a used car. At my first appointment,…read morethe salesman was meeting another customer at the same time. Then another employee put pressure to get me toI sign the paperwork. When I complained to the manager, he doesn't seem to care about how his employees do things. Finally, I probably would end up with a better financial agreement if the request to the banks had been made more than just two hours before my appointment to pick up the car. In the past, I spent a lot of money in repairs at their shop but from now on, I will go to another place.

BE WARNED OF THIS DEALERSHIP…read more We purchased a used Golf from this dealership in 2014. Five days ago we were driving home from Victoria to Courtenay when the car began to stall on us anytime we slowed down to a stop or had to go up any sort of incline from a stopped position. This happened when we were just outside Nanaimo and were able to make it to the VW dealership for servicing. They did a diagnostic, determined it was a worn out ignition coil, and they replaced it. They charged us $450. We left the dealership and got back onto the highway only to realize that the car was acting exactly the same way. Nothing had been fixed! Even though it was not safe because of all the stalling, we were able to make it back to Courtenay. When we contacted them and asked them for some - ANY - kind of refund, because they did ABSOLUTELY NOTHING THAT FIXED THE PROBLEM, they said there's nothing they can do. All they did was misdiagnose the problem and charge us $450. Just a reminder, we purchased this car at this dealership. Is that how you want to be treated as a customer who spent thousands of dollars purchasing a car? It goes without saying that we will never, ever, use them again. I would strongly suggest that if you're looking to purchase a VW, go to Courtenay or Victoria. Be warned that they do not take customer service seriously.

My fiancé & I came to Nanaimo Toyota to browse their vehicle selection as we are planning on buying…read morea truck. When we were outside viewing trucks they had, we were greeted by an older sales worker who asked us if we needed any help. He was very aggressive from the start of our conversation to which after explaining to him we were just browsing he became very rude. My business with this dealership ended as soon as I heard the sales person tell my fiancé & I "You're wasting my time." Highly suggest management do a better job training your sales representatives on proper customer service.

Just wanted to say that I love my 2013 Nissan Altima !! It's a great car and I was glad that I…read morecontacted Nanaimo Toyota for my first car that has great comfort and steering etc. I wouldn't hesitate in telling friends that if they were to look for a reliable car to try Nanaimo Toyota !! Thank you guys so much for all your kind assistance. God Bless you guys !! Glenn Stevens Nanaimo, B.C.

I bought a truck from Bouman and it needed a new thermostat and brake fluid. If they didn't know…read morethe brake fluid was low then they probably didn't check the truck very much. And the change oil came on the next day even though they said they checked it and it was clean. And after I brought this to their attention they wouldn't do anything. Not even a simple oil change. They are definitely not thinking about the customers after they sell the vehicles. I was very unimpressed. They need to work on customer service.

I have been here several times, each time they give me a solid reason not to do business with…read morethem. I called once at 9:15 am, and the guy who answered yelled at me and told me to stop calling before they opened at 9:30. I was looking for a specific car, test drove a few, then during an inspection I found that the rear differential was knocking LOUD. I took it to my mechanic for a repair quote (in the thousands) so I brought the car back, Walter Bouman asked why I wouldn't buy it, I explained what was wrong, and he flew off the handle, screaming that my mechanic was an idiot 'druggie' who didn't know a lick about cars. The same day, out of desperation i test drove a car that had clearly been submerged in salt water, as there was a huge line of salt on the interior of the car, the panels and hinges were severely rusted and the younger guy stated that 'he didn't know the history on his cars, they get them at auction' The next time I went there, I called in advance asking if they had a particular make, i got a reply that 'yes, we have several in stock' only to drive all the way to Nanaimo to find that they did not have that car, nor this fictitious three cars in stock, they tried then to put me in some pieces of crap that they promised were 'JUST as good as the one I was after' These guys are scary shady. Stay away.

Disapointed...I bought a car there. I realized a few months after the sale I was only given one…read morekey. When I called a few months later to get the second key the sales person did not even bother to look. The car also ha a few problems. This car dearlership is not committed to customer service Best avoided. Buyers beware.

From the owner: National Car & Truck Sales Nanaimo will help you find a great quality used car or used truck at our…read moreeveryday low prices. We are able to pass on savings direct to you, the shopper, due to our huge buying power and low overhead. Visit our no-pressure car lot today and take your next used car out for a test drive.

I went to Mitsubishi, because someone told me to check out a car there. I wasn't interested in…read morebuying, and the car Devon showed me did not look perfectly nice to me, it was gutless, and it had mildew. I asked me if I liked it, after he brushed away my dislikes, with excuses, and fabrications. I was going to walk away but found myself in his office signing a deal. I didn't want to buy it. He uses sales techniques that are very unethical. It is not about the customer but just for him. He got a free trip to Mexico for signing me, and so did the finance guy Jason. I put a clause that if the mildew wasn't gone, the deal was broken. He promised that it would look and smell like a brand new car. ANyhow, in the finance department, Jason got me financing without asking me how much I pay in rent. My rent is $75 more than my pension. I just squeak through. Meanwhile during the process, the price on the window was too much for me...and too much for that car. While Devon was writing me up, he said that management no longer was selling it for that price; it was higher. He never told me how much more it was, and I didn't get a chance to say that, that was unacceptable because I wouldn't be able to afford more. Then in the finance department, Jason said that they don't sell cars for less than $17,000, so he upped the price even more. He seemed to be talking to himself, because he didn't say whether that was alright. He got me financing which I wasn't even interested, at that point, in doing. I went back twice to sniff out the mildew. The first time I went back, I noticed mud on the seats. He said, "Oh no, they don't do a full clean, just the dash and stuff like that, so he said, for me, he would shampoo the seats, which he probably only did for the front ones. The last time I went back, the mildew was still there. The manager asked me why I wanted to buy a car if I knew that there was mildew. He thought he was going to catch me with deception that he could point back at me. I said, well, he said that he would fix it. Devon looked like he just lost the game. I very fortunately got out of the deal. As well, when someone has financing checked too many times by businesses, without buying, it looks suspicious to the credit companies. They had absolutely no regard or car about whether my finanacial situation collapsed, as long as they made a sale. That is really extremely dishonest. I told a bank teller my story, and she said the same thing happened to her. She got entangled in what she felt was the clutches of a vulture, that she couldn't get out of. She also did not want to buy her car, because now she is on the edge finanacially. THese people take sales courses, which are the same courses they taught to soldiers of war. This has to stop. People are on the edge financially right now, so they don't need an extra push over the cliff. Devon should not be doing sales. i tried to tell him that he was doing wrong, but he said that he didn't force me. Yes he did, and he knows it.

We bought a 2022 Outlander PHEV recently with Jewel as our salesperson. We had a very positive…read moreexperience. We were treated well - Jewel and the sales managers listened to what we wanted, showed us options, made suggestions, and allowed us room to make the right decision for us without pressure or other car dealership style shenanigans. We are very happy with the car and pleased with our experience.

On May 23, 2025 I purchased a 2021 Kia Soul LX from Harris Oceanside…read more Dealers and salespersons are required to disclose the prior use of a vehicle including previous use as a taxi, emergency, rental or lease vehicle. Harris failed to disclose the Kia was previously a rental car. I reported Harris Oceanside to the Vehicle Authority of British Columbia on July 7, 2025 after Harris and I were not able to arrive at an mutually agreeable resolution. On September 09, 2025 the VSA determined that Oceanside failed to declare that the Kia had previously been a rental car. The VSA ruling: Based on the VSA investigation, the information and evidence, I have determined the following regarding your complaint: The purchase agreement did not indicate that the vehicle had previously been a rental car - Substantiated: The evidence demonstrates that Oceanside failed to declare that the Kia had previously been a rental car on the Purchase Agreement. Any potential resolutions are between you and Oceanside as the VSA cannot compel a Motor Dealer to do anything or respond in one way or another with regards to a specific consumer transaction. If a resolution cannot be reached betwee you and Oceanside, you have the option of seeking legal advice or civil action. This is definitely the worse car buying experience I have ever had!

I went into Harris oceanside Chevrolet for an oil change. Without asking me they charged me for a…read moretire rotation as well. Upon checking I determined they did not rotate my tires. The mechanic admitted this and the person working at the service desk knew this as well. However they would not give me a credit for not doing the work. Now wondering if they even changed my oil?

If there was an option for less than one star I'd pick that. Literally the worst customer service…read moreand purchase experience of my life 47 years on this earth and I've seen some awful stuff but this place should win an award for worst dealership in Canada. Delivered a leaky vehicle full of water and after driving up and down the island several times over almost a month after purchasing the vehicle dealing with repairs they gave me one final kick in the nuts and left me with barely enough gas to get to the gas station in the hand off at the Campbell river dealership not involved just a handoff point I will never walk into another Ford dealership again as a result of this experience. If you are shopping for a vehicle skip this place you are literally better off going anywhere else. Got a lot to say but the coles notes version is skip this dealership if you value your money and time and want an experience that isn't a hassle.

We leased a 2024 Ford Bronco Sport from Steve Marshall Ford on April 8, 2025. We agreed to a…read more$40,000 all-in price -- signed in writing. But when the final lease paperwork was printed, the total had jumped to $43,695.50. No explanation was given, and no breakdown of the $3,695.50 increase was provided. We were not shown any accessory menu or given a chance to approve or decline the extra charges. These included a $1,995 "SMFL Bundle," $319 for undercoating, a $450 lease acquisition fee, and an $899 documentation fee -- none of which were clearly disclosed or discussed with us. We also came in looking to finance, and specifically asked about Ford's advertised 0%, 0.99%, and 3.99% interest rates. We were told those didn't apply because of a $7,000 rebate -- but that rebate never appeared in the final numbers. Instead, we were told the MSRP was $52,000, even though the official window sticker says $49,930. The "post-rebate" price of $45,000 was mentioned verbally but never appeared on any document. By the end of the day, we had been quoted or shown six different prices for the same vehicle: * $52,000 (verbal MSRP) * $49,930 (window sticker) * $45,000 (claimed post-rebate price) * $43,695.50 (lease capitalized cost) * $47,500 (insurance paperwork) * $40,000 (signed deal sheet) That kind of inconsistency speaks for itself. We've filed formal complaints with the Vehicle Sales Authority of BC, Ford Canada, and other oversight bodies. We've kept full records of everything -- emails, pricing sheets, lease documents, and insurance files. If you're a first-time buyer, please slow the process down. Take every document home to review, and don't sign anything on the spot. Ask more questions than you think you need to. We wish we had.

Very helpful and not pushy. I had my suv delivered at a very good price from nanaimo to osoyoos…read more Thanks for the great experience. Trevor Delaney

We just purchased our third vehicle from them and traded in our last four vehicles with them and I…read morehave always been impressed by their fast, efficient and friendly service.just purchased our third vehicle from them and traded in our last four vehicles with them and I have always been impressed by their fast, efficient and friendly service. This time we dealt with Khallum - who is the teams newest edition and he was amazing from start to end. He was quick to answer any questions and if he was unsure, he would double check before telling us anything. He was a pleasure to deal with, and we will go back and purchase our next one with him as well. We love our new Jeep and we can't wait to take it out. Thank you Khallum and the team at Namaimo Jeep Chrysler!

Dishonest and overpriced. Went in here to get a part installed for my Subaru STI, got charged 6…read morehours of labour (over 900$) for a 300$ part, which should have taken around 1 hour to install (based on youtube videos/talking to other shops) at any other mechanic. Would not recommend any work on your car be done here, they will overcharge you and not offer you any compensation.

A horribly dishonest dealership! Would've given zero stars if an option. Bought a used 2009 Pontiac…read moreVibe from them last year. They didn't honour their advertised commitment to assist with travel costs from/to the Mainland. Charged a misleading "registration" fee--but only ICBC registers vehicles in BC. Lied about wheels having tire pressure sensors. Lied on inspection re condition of rear brakes. Failed to notice/disclose leaking water pump that destroyed the alternator. Failed to notice/disclose broken radio knob. They have refused to do anything to remedy the situation. I highly recommend going elsewhere for a used car purchase.