When it was time for my daughter to buy her first car, we cruised through some bigger used car lots…read morebefore stopping in at Tim's Automotive. We were pleasantly surprised at how many cars were available in her price range, and "sold" by the detailed and upfront information we got from the fellow who served us. As a parent, I was reassured because Tim's is a repair shop, and the staff were able to speak knowledgeably and honestly about the pros and cons of the cars we wanted to compare, as well as the features my daughter was interested in. When a small issue (low battery) came up a week after buying a car, Tim's handled it immediately and to our complete satisfaction. I would definitely recommend Tim's to anyone looking for a used car. (I've already recommended them to friends!)

I rate him a 1 because there's no 0 . My daughter saw a car at his location on Bowen Road in…read moreNanaimo that she was interested in purchasing, she and I test drove the car and within fifteen minutes the car died and wouldn't start. When contacting the owner he said the problem was she drove too far and began blaming the way she must have been driving the car. This was on a weeknight he began by saying she would have to pay to get it tow back to his shop when she refused he reluctantly agreed to have a tow truck pick the car up. A couple of days later he called and asked if she was still interested in buying the car NOPE. Honestly I don't know if he's a crook or con man but he sure acted like one. Looks like he has shut down his shop hope he isn't operating somewhere else Ray McDonald

I bought a truck from Bouman and it needed a new thermostat and brake fluid. If they didn't know…read morethe brake fluid was low then they probably didn't check the truck very much. And the change oil came on the next day even though they said they checked it and it was clean. And after I brought this to their attention they wouldn't do anything. Not even a simple oil change. They are definitely not thinking about the customers after they sell the vehicles. I was very unimpressed. They need to work on customer service.

I have been here several times, each time they give me a solid reason not to do business with…read morethem. I called once at 9:15 am, and the guy who answered yelled at me and told me to stop calling before they opened at 9:30. I was looking for a specific car, test drove a few, then during an inspection I found that the rear differential was knocking LOUD. I took it to my mechanic for a repair quote (in the thousands) so I brought the car back, Walter Bouman asked why I wouldn't buy it, I explained what was wrong, and he flew off the handle, screaming that my mechanic was an idiot 'druggie' who didn't know a lick about cars. The same day, out of desperation i test drove a car that had clearly been submerged in salt water, as there was a huge line of salt on the interior of the car, the panels and hinges were severely rusted and the younger guy stated that 'he didn't know the history on his cars, they get them at auction' The next time I went there, I called in advance asking if they had a particular make, i got a reply that 'yes, we have several in stock' only to drive all the way to Nanaimo to find that they did not have that car, nor this fictitious three cars in stock, they tried then to put me in some pieces of crap that they promised were 'JUST as good as the one I was after' These guys are scary shady. Stay away.

Bought a 2016 Hyundai Elantra Sport from them. Noticed my engine sounded like a diesel and they…read moretold me it was my ac compressor (ac was still working when they told me that) and so I got my ac compressor replaced. $2500 out of my pocket because the insurance they upsold me didn't cover it. The issue was still there and I took my car back in, they said there was no issue with my car and the noise was normal. I took my car to a second mechanic because I knew something was wrong, 5 minutes into this random mechanic looking at my car he said I need a new engine. At this point I had been in and out of the dealer and so mentally drained because they told me it was my ac compressor, and kept telling me the engine noise was normal (it wasn't). I asked my partner to go in because I figured they would take a man more serious than me and they mentioned a recall on the hyundai engine in the Elantra I bought. When I got this car I was advised all recalls were completed (example: the trunk latch). They said they would take a picture of my engine and lowe and behold the borescope showed scoring on my engine (see the first picture). I got a replacement engine and all I got for their misdiagnosis and telling me my engine was normal was an apology from Brody. An apology for their errors that costed me time off work, stress, and $2500.00 out of my pocket for a car they had mentioned was reliable. I had driven this car after and mentioned shaking after my engine replacement which they offered me a trade in for my issues. None of the cars they had were cars I wanted and they advised the sales person I spoke to would contact us. They never did. They advised me my car would survive the drive from Nanaimo to Ontario and I believed them. It didn't. My "new engine" now has the same issue as the engine prior which is in the second picture attached. Less than 2,000kms later and this is the third engine in a car I purchased in June of 2024 which Ben sold me as a reliable car and which the mechanics have advised me would survive the drive back. I have since traded this car in and now I'm suffering the consequences of not only being down $2500 but I also have negative equity as I haven't even had the car for a year. At the time of purchasing the vehicle I was advised this was a reliable car by Ben who said he wanted his girlfriend to purchase the car. I had to get brand new tires immediately because the tires were cracking, paint was chipping on the hood immediately, and the ac compressor was a misdiagnosis for an engine issue they were very well aware of. The two other hyundai dealerships one in Winnipeg which took the borescope picture in the second photo, as well as another dealer in Ontario were both astonished by the terrible service level I received by Wheaton Hyundai.

Rated one star but even that is too high. Brought my vehicle in for a recall. Arrived at their new…read morelocation and drove in and was told right away an alignment was recommended (You drive over a sensor as you enter). Said no of course and then noticed the majority of vehicle entering were getting the message on the overhead monitor that an alignment was needed. Then after doing the recall was told that there was a major leak and the solution was a repair/replace that would cost $2500 as well as a smaller brake issue. I was quoted about $3000 total. Had the car looked at by a different service center- no need for an alignment, no issue with the brakes and the issue was an oil filter that was not fully tightened and was leaking a little bit. $85 later I have the tires rotated, brakes looked at and an oil change. I can't believe what they try to get away with.

Horrible service don't go to Laird. Go anywhere else. I've…read morebeen there several times, and never had a good experience. Their staff is not accommodating, and they constantly badger me with trading my vehicle in for a new one.

I own a business in Nanaimo and was polling the local dealerships to find a new car I could rent…read morefor my business to use in the Empire Days parade. Everyone I visited basically blew me off even though I was more than willing to pay market rates, but Ben Routledge at Wheaton GM bent over backwards to get me a suitable vehicle of my choice for the event without hesitation, then didn't even charge me a cent for it. I had to insist for him to even allow me to put gas in the car! If these guys are that honourable and community-minded when they aren't generating revenue, I can only imagine how hard they work to serve their loyal paying customers. I would not hesitate in recommending Ben Routledge at Wheaton, and after the unbelievable experience, I feel pretty guilty that I don't currently own a GM vehicle myself.

Disapointed...I bought a car there. I realized a few months after the sale I was only given one…read morekey. When I called a few months later to get the second key the sales person did not even bother to look. The car also ha a few problems. This car dearlership is not committed to customer service Best avoided. Buyers beware.

From the owner: National Car & Truck Sales Nanaimo will help you find a great quality used car or used truck at our…read moreeveryday low prices. We are able to pass on savings direct to you, the shopper, due to our huge buying power and low overhead. Visit our no-pressure car lot today and take your next used car out for a test drive.

Harris Kia in Nanaimo, BC. I LOVE MY NEW CAR!!!…read moreWe got home at 11pm and she drives like a dream! Thank you Grace and especially Bryan Bare for the convenient and expedited service I needed after my former vehicle died. Now I have a modern, efficient and lovely car I can rely upon to fit my life! SO HAPPY!

I went to Kia Harris Nanaimo. The work was done without proper diagnostics. Shortly after, the…read moreproblem that was supposedly fixed remained unsolved. I was told everything was working fine, but in reality, they never got to the root cause. The lack of responsibility and low professionalism of the technicians is something others should be warned about."

Very helpful and not pushy. I had my suv delivered at a very good price from nanaimo to osoyoos…read more Thanks for the great experience. Trevor Delaney

We just purchased our third vehicle from them and traded in our last four vehicles with them and I…read morehave always been impressed by their fast, efficient and friendly service.just purchased our third vehicle from them and traded in our last four vehicles with them and I have always been impressed by their fast, efficient and friendly service. This time we dealt with Khallum - who is the teams newest edition and he was amazing from start to end. He was quick to answer any questions and if he was unsure, he would double check before telling us anything. He was a pleasure to deal with, and we will go back and purchase our next one with him as well. We love our new Jeep and we can't wait to take it out. Thank you Khallum and the team at Namaimo Jeep Chrysler!

Was looking for a MINI COOPER in Vancouver for a commuter car-waiting for the electric car furor…read moreto settle down in the next 4 years. The three Vancouver dealers were very inflexible regarding pricing-and we had all but given up until we spotted a 60th anniversary edition COOPER S on Autotrader - listed by Mini Nanaimo. Called the dealership and was connected to the greatest car sales person I have ever dealt with - Nick Gomerich ! What a pleasure dealing with a sales person who interacts with you like you were part of his extended family - maybe the cold, hard, snotty, callous sales people in Vancouver should take a step over to Nanaimo to see what real people who care..... are like!.... go no further than NICK GOMERICH! WE did a little haggling over the price - and when the dust settled we walked away with the COOPER of your dreams for about 20% less than any dealer in Vancouver/Richmond was willing to negotiate. Kudos to Nick and the team in Nanaimo - next car we buy- hmmm- let me think-time to board a ferry to Nanaimo to get the best deal around ! Happy as heck in Vancouver !

From the owner: MINI. The small car loved around the world. And now we're ready to share our enthusiasm with…read moreNanaimo. From London's fashionable Carnaby Street, to the Italian Job, MINI has been a part of our culture for over half a century. But one thing remains constant. Fun. Drive a MINI and find out why. Also offering full automotive exterior & interior detailing, MINI Spa services, full tire shop and a variety of parts & accessories.