Under new ownership and I can't speak more highly of Dave Milcoff. He followed through on some empty promises made under the previous ownership, and made me feel heard and valued. Because of Dave I will absolutely be back and will be recommending this dealership. I bought a certified pre-owned Honda in February and was NOT informed about the presence of the SWAT system or associated cost ($1000 for 3 years). I happened to catch it on the papers while signing, and was not only caught off guard but questioned when I said I did not want it (I'm a student and was already pushing my limited budget, which I had already told them). I was exhausted from being there for several hours trying to navigate loan applications, hungry, caught off guard and didn't have the energy to fight for myself, so I sheepishly signed the papers and left. The next day, feeling taken advantage of, I contacted the team I worked with, and was told that I would received a check for $1,000 for the SWAT system I did not want. I continued to follow up, each time being told that, "the business office was still processing it." Finally, my point of contact stopped replying/answering. Since I don't live in the area, my mom followed up in person, nearly 2 months later. Dave met her, and informed her that the dealership is now under new ownership, and that the promise for a $1,000 refund was something the team could not possibly have done (it was an empty promise). Despite it being "impossible," and being unable to fulfill that promise, Dave did everything in his power to remedy the situation, eventually working something out with us that felt good. So, thank you Dave, for going above and beyond to try to remedy a problem that wasn't yours. Eternally grateful! Will definitely be back because of you. read more

Avoid Honda of Marin if you expect basic courtesy or staff who listen to paying customers. ​While paying for my service, I asked about an orange flag on my inspection report. The service associate mentioned it was likely just old hoses and nothing I should worry about right now. I had a follow-up question about whether he had ever heard of a scenario I had been experiencing lately. Before I could even complete the sentence, the associate shut me down, saying, "We're a Honda dealership and your car is a Hyundai, so we can't answer questions." ​It felt like an immediate brush-off. I tried to clarify that I was just asking if he had ever heard of the symptom I was trying to describe in ANY vehicle, not a brand-specific diagnosis. Instead of listening, he talked over me, repeating that they were a Honda dealership and couldn't possibly advise on anything to do with a Hyundai. I had to firmly hold my ground just to get through a sentence to repeat that I was simply asking if he'd heard of anything like it. He finally admitted that he had. ​When I pointed out how needlessly difficult he was making a simple customer question, he turned it around on me, put his hand up toward my face, and said he was "done." ​I'm not sure if this was some sort of bias against women or maybe he was having a bad day, but what I do know is that my money will go elsewhere. Honda brand and service centers won't see a dime from me or my family members again. read more

Taking advantage of a 80 year old woman-- Marin Honda. Shame on you. Never go to this dealership! True story, my mom took her car there for repairs. They charged her $275 for a full diagnostic but did not perform the diagnostic. Instead the mechanic admitted he just took a quick look at the car and guessed at the issue. Not even mentioning they wanted to charge her $2,200 for the repairs without the full diagnostic codes to back it up. Towing the car to a mechanic who will fix the car for $500. Highly do not recommend this dealership for service nor anything. I will take them to small claims court and report them for taking advantage of an octogenarian. (Which is a crime in California) Criminal behavior to charge for service not performed. Period. Note: the business owner responded that the diagnostic was performed. However, the service advisor admitted that it was not fully performed. And, recommending 2,200 in repairs without the proper codes is ridiculous. Marin Honda is committing elder financial abuse. To whit, the service manager ripped the car release from her hands, which is technically assault. She was physically frightened by the experience. P.s. she offered to pay for the visual inspection only, but this dealer chose greed, instead. read more

I recently purchased a used car from Honda Marin. I had the pleasure of working with Amari. Amari was exceptional to work with throughout my car-buying experience. She was consistently professional, attentive, and personable, maintaining a positive and enthusiastic attitude from beginning to end. Most importantly, she was responsive, and dependable, ensuring that every question and concern was addressed. Her dedication, professionalism, and outstanding attention to detail played a significant role in making my vehicle purchase. I genuinely appreciated her commitment to providing excellent customer service. I would gladly work with Amari again and highly recommend her to anyone looking for a knowledgeable, attentive, and trustworthy sales professional. She truly goes above and beyond for her customers! Unfortunately, after such an exceptional experience working with Amari, my positive impression of the dealership quickly changed when I began working with the Sales Managers, Camaran and Ace. Unfortunately, both fell short in their handling of the transaction, creating unnecessary frustration and nearly causing the deal to fall through. Ace and I had negotiated and agreed upon a purchase price over the phone. However, when I arrived at the dealership to move forward with the purchase, he attempted to increase the price from what we had previously agreed upon. When I questioned the discrepancy, he stated that he must have misunderstood our conversation. I find that explanation difficult to accept, as we had discussed the pricing and pending repairs in considerable detail. For context, certain repairs were already in the process of being completed before I initially viewed the vehicle. Ace subsequently explained that because the repairs were being completed, he needed to charge me the original asking price, despite the vehicle already being in the dealership's service department for those repairs prior to me viewing the vehicle. This change in position was both frustrating and inconsistent with our prior agreement. Communication and follow-through were also significant issues. Ace and Camaran indicated that he would call me back with additional information, but that follow-up calls never came. I was also presented with the option of placing a deposit to secure the vehicle and prevent another buyer from purchasing it. However, I was told this option was reserved for "serious buyers." I found that comment particularly upsetting, considering I had traveled nearly 100 miles each way to see and test-drive the vehicle, demonstrating a genuine commitment to purchasing it. Overall, my interactions with Ace were extremely disappointing and fell well short of the professionalism, transparency, and customer service I would expect from a sales manager. Unfortunately, the experience with Ace reflected the very car-buying stereotypes that make consumers apprehensive about dealing with dealerships in the first place. It is particularly unfortunate that Amari provided such outstanding service, only for the experience to be overshadowed by the lack of consistency, communication, and professionalism from management. Amari deserves recognition for her exceptional efforts, but the management experience left much to be desired hence the reason for the rating. read more

I had a coupon for a $69 oil and filter change, along with tire rotation. When I made the appointment, I was told when I called that transportation home and back would be provided while my vehicle was serviced. When I arrived, Steve Ong attempted to talk me out of using that service (three times!) and complained that obtaining the necessary oil filter would require buying it elsewhere. I replied that the person making the appointment had told me that would happen and they would be happy to do it. I told the serviceman this. I was then told that my check-engine light was on and would require a $200 charge. (I did not ask for this.) Finally, I was told they could not perform the oil change because they did not have the required oil. When I questioned why the oil could not be obtained at the same place as the filter, I was told the oil alone would cost $165, and that he would not be doing the appointment. Mr. Ong was rude and dismissive to and I felt as if he just wanted to leave and not take care of my car at all. He kept throwing up excuses, and when I had answers, he would throw up more of them. This felt incredibly like a bait and switch operation. I left without getting my car serviced. Later, I contacted the manager, got a three sentence reply, and he said he would get back to me. He never did. I'm going to be filing a complaint with the state, but I suggest anyone that is thinking about doing one of their specials think twice because this was some of the worst service I've ever had. read more

I purchased a car from this dealership two weeks ago. Last week, I noticed traces of oil in several areas underneath the vehicle. The following day, I took it to a nearby Toyota service center. The Toyota service center informed me that the dealership where I purchased the vehicle had sprayed a large amount of oil throughout the vehicle to make it look clean, which made it impossible to identify any actual oil leaks. They advised that the engine bay needs to be thoroughly detailed and cleaned first, and then inspected again to determine the source of any leak. Toyota also stated that this appears to be the fault of the selling Marin Honda dealership. read more

Honda Marin - Auto Repair Near Me - San Rafael, California

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Very good crew there and nice to work with including Geovanny, Johnny, and Omar. They were helpful and it was a positive experience thank you for making the deal work! read more

My son and I stopped by to look at lower end used cars. (~$15K) Took the rep 15 minutes to sort which cars met our price range then disappeared for another 10 to find the key. We waited but finally walked out into the lot to look at cars and the rep drove up in a car that had yet to be detailed and was well out of our price range. The general manager then showed and they both drove off to "find the key" to the car we wanted to view. After an another 10+ minutes, we called it and just bailed. I would have told them we were tired of waiting but they had driven to another lot and then gone inside. read more

I went to Marin Honda once and the reason I have gone back and will keep going back is Steve, who was kind, helpful, and knowledgeable. He made sure that my car got the best service possible and that all my needs were taken care of. It's not easy for me to get down to San Rafael from Novato, especially in the morning, but great customer service makes it worth it. It's great customer service representatives like Steve, who greet you with a smile, and treat you like family that make all the difference in the world nowadays! read more

I just bought a 2026 Accord form Marin Honda because of Marin Honda. I was referred to Dave Milcoff by a close friend who spoke so highly of him and how he was treated and Dave was all that and more. He was so incredibly professional and helpful and even though he's the service manager, he walked me across the street to the sales department like he actually knew me for some time and truly cared to help me. He then introduced me to Rony Melara who was just was helpful and wonderful. I was torn between the Accord Touring and the Toyota Camry and never once did they say a negative thing about Toyota or pressure me in any way. Both cars were great and I really couldn't go wrong but in the end I bought BECAUSE of Rony and Dave. BTW, I checked out four other Honda dealers in the Bay before purchasing and it wasn't even close in terms of how I was treated. I couldn't recommend them more highly! read more

I gave two stars instead of one because the sales and finance staff were genuinely pleasant and I love the car itself. But the CPO certification process has been a serious disappointment. I purchased a 2024 Honda Accord Hybrid Sport from Honda Marin in April 2026 as a HondaTrue Certified Pre-Owned vehicle. Six days after purchase the battery died completely in a parking lot, so I drove to a local Honda dealership, had it load tested, and it failed. The same test was certified as passing on the CPO inspection just 24 days earlier. I replaced it out of pocket for $195. When I filed a reimbursement claim with Honda corporate, it was denied. I was also told the car would be detailed before pickup. When I received it, it was noticeably dirty inside. I sent a detailed written complaint to the General Manager on April 28th and never received a response. A CPO certification is supposed to give you peace of mind that the vehicle has been properly inspected. In my experience it didn't. If you're buying CPO from Honda Marin, I'd recommend verifying the inspection items yourself before signing. read more

I initially had a wonderful experience purchasing my vehicle with Yama, which made this visit especially disappointing by contrast. My first impression upon arriving was that the service department was overworked and understaffed; however, the front desk experience was still frustrating and unprofessional. Customers standing there waiting -- not just myself -- were not acknowledged promptly. We were repeatedly asked to "wait," and even after acknowledgment, it still took a long time for anyone to actually assist us. In my case, I was not acknowledged at all, similar to the last time I had to come in. I also heard several excuses being made, and at one point customers were being blamed for delays, which was uncomfortable to witness. That said, I want to specifically recognize Oliver, who was professional, efficient, and solution-oriented once I was helped. He had wonderful presence and communication and was an absolute strength and asset to the department. read more

Laura West was great in helping me search for a car. While the dealership didn't have the exact car I was looking for. Laura West was the most responsive and kind sales agent I had the pleasure of working with compared to all of the other Honda dealerships I was in contact with. If they had the car I needed, Laura West at Honda Marin would have 100% had my business. read more

I finally took the advice of a Lyft driver who particularly recommended Rony in the sales department. (I was hanging onto my 14 year old car but enough was enough and today was MY day!) I called and spoke to the sales manager, Ron. And he sent Yama to [personally drive me to the dealership.] I felt relaxed during the entire process. Ron and Rony both came over to introduce themselves and welcome me. Yama listened to what I thought I wanted but showed me what I deserve. He advised me, we negotiated and I drove off in my first [new] car a few hours later. Prabesh handled the finance portion and was just as personable and professional as the other gentlemen. Thank you SO much! I highly recommend these guys, who interact more like family than coworkers. read more

Honda Marin - My new ride! Thanks guys! Have a blessed New Year! - Auto Repair Near Me - San Rafael, California

Had a very good experience here buying my car. I bought one of the used cars in their inventory and Ryan was very attentive during this whole experience. I wanted a specific color for my car and Ryan was very willing to help me find it. After the test drive, the car had a problem. Ryan assured us he would take it to the shop and be in communication once it was ready to be seen again. He kept to his word and texted us when the car was ready. He explained everything to us in a way we could all understand which we appreciated a lot. Johnny was very helpful, too. He broke down the numbers for us and gave us different options. He is Spanish-speaking too which was very helpful. He made the money side easy for us and made us feel well-supported. Highly recommend Marin Honda for anyone in their search for a car!! read more

As if I needed another reason to NOT take repairs to the dealer, today I was treated rudely by an employee who apparently believes women are neither doctors nor lawyers. I called ahead to ask how long it would take to replace a tail light. 30 minutes, I was told. When I arrived I was told two hours. I explained that I worked for myself and could not spare that much time. When I tried to game out when was the best time to come where it would involve the least amount of time, I was told that they had a lot of customers including doctors and lawyers, implying that he had more important customers than me, so I would have to go to the back of the line. I asked why he assumed I wasn't a doctor or a lawyer. He sputtered. I could tell he wasn't interested in helping me. I bought my last Honda there; have spent thousands over the years in repairs at this dealer. I walked out because I wasn't in the mood to be put down or misled again. He seemed unconcerned by the fact that I had been misled over the phone and was not interested in helping me problem solve so I could avoid wasting my time waiting while they changed a bulb. We got off on the wrong foot. He began by asking why I was there, and when I began to answer, he cut me off so he could help another customer. [He's the customer service guy to the far left as you walk in.] Last time I brought my car into this dealer it was because I had a gas smell inside my car. They could not fix it but charged me anyway. I believe the smell began after they had repaired the underside of the car because there was no other reason for the gas leak. Thank goodness I've found a reliable, honest independent mechanic who is clever and an effective problem-solver, who fixed the problem (replaced an O-ring) for a minimal price. In the end, I will not be returning to Marin Honda. If I have to go to the dealer, I will go to SFO. I don't need to be insulted while paying high dealer prices. read more

Rip off. Charged me 2k over KBB on a 7 year old car. Then made me wait around for 5 hours only to shock me in finance that they weren't taking that 2k off like they promised. At this point because of how long they took I just bit it, wish I didn't. Hondas are great cars, but there's no such thing as a car dealer that is a good person. Little guy up front likes to rip people off, beware of him. read more

I worked with Rony to purchase a vehicle, and halfway through the process my brother passed away. Rony and the whole team at Honda were so kind and so helpful in helping me purchase my vehicle, especially during such a difficult time. After purchasing, my brand new car was totaled and I am coming back to buy another vehicle from Rony and Mike! This team has been so incredible, so kind, so helpful, and is working so fast to get me the car I want. I would recommend going to this dealership and working with Mike and Rony to purchase your next vehicle. read more

This review is for the service department. I had a great experience working with Service Adviser Rolly Flores. My vehicle had an outstanding fuel pump recall I'd been putting off, but DMV required it to be completed before renewing registration. I typically avoid dealerships since I handle most maintenance myself, but this recall had to be done through an authorized dealer. While the vehicle was in for service, I also requested an oil change, tire rotation, and battery replacement. Rolly was fantastic; professional, straightforward, and genuinely friendly. No upselling, no unnecessary recommendations just honest service and clear communication. The work was completed ahead of schedule, everything was done properly, and the car was returned clean and ready to go. Overall, an excellent experience and a model of how dealership service should be run. read more

Long story short - I go through Costco to get a Honda and Marin Honda has the Civics at the base price (which a lot of local Honda dealers do not). I am immediately contacted (literally 20 seconds after I hit submit) by a salesman named Geovanny via email. I explain to him I want a Civic with NO extras, just the base car and I have already been approved for financing with Chase (in which Marin Honda is one of their approved dealers). I have a low mileage Honda for trade in and will also throw in a couple thousand cash for a down payment - couldn't be an easier deal for them. I just want to set everything up via email so I have to spend as little time as possible at the actual dealership. First he tells me I still need to fill out a finance app, it's their policy. I call up Chase and they say no, that's not remotely true, he just wants to shop me around to other banks so he can get a cut. I tell him I talked to Chase and they said that's not true and I will never use Cap One again so shopping me around is a waste of time - I don't care if he gets me a lower rate anywhere, I'm going with Chase. He says no problem, so I assume that's cleared up. We go back and forth, it should be easy but I've got to make sure he's not going to try and sneak anything in - I'm ready to buy and this should be a super easy deal for him. But it's not in his blood to make things easy. Car dealers always have to try and scam you. He sends over the deal and sure enough I see "After Market" stuff (see my screenshot). I go online and ask the experts about this stuff - he wants another 1500 bucks for this crap and sure enough, it's total baloney. It includes a "GPS tracker," a "appearance package" and "wheel locks." Here's what I found out: * The GPS tracker does nothing for you, doesn't actually cost anywhere near that amount, and is really meant for "buy here pay here" junk lots to have an easier time executing a repo for those who don't pay. * The "appearance" package better be super comprehensive for that price, but almost certainly isn't. Usually it's some clear vinyl stickers and "paint protection" (wax, ceramic coating, etc), but more often than not, it's literally nothing and just a junk fee. * Wheel locks might be worth it, but the actual cost is more like $20-50. This is another junk fee. They're claiming they're worth $357. If they're $50 wheel locks (at best) this is still over a 700% mark up. 1500 bucks for this which is worth about 50 bucks at best. When I raised a stink, he literally tried to claim "Costco requires this." I called Costco's car department. They do not require anything like this in any shape or form. Another lie. He then tells me in the next email "also, we still need you to fill out the finance application" after he told me he was good with my financing. I tell him we're done. He tried to sneak in 1500 bucks of charges hoping I would not notice and still wants to shop me around to other financiers even though I have it already set up with a bank they use. Lied to me about the extras that I was very clear about not wanting. Just lied to me about literally every single thing we've discussed. It's just in their DNA. They can't be honest and do a clear cut easy deal like this one. Everything laid out, should be done and done. Instead he destroyed an easy deal for the hope in picking up an extra grand. Imagine going through your life being a liar and making a living trying to scam people. Every morning this guy wakes up and his thoughts are all about how he can scam people. I suspect every part of his life, even outside selling cars, he just lies. There are thousands of ways to make a living and thousands of ways to go through life and guy like this think scamming people is the best way. I went online to a few places and brought up this specific incident and literally THOUSANDS of people said "that's Honda." Also note, I said this to Giovanny in our first email "please do not put me on any list, I do not want any email or hard copy junk mail from you," not 20 minutes later I started getting spam from his dealership. There's no way that's automatic. They can't get someone's email from his personal email - after my first email he gave them my info. Just a scammer from start to finish. When I was talking to people online, hundreds of them said "go to Mazda" or "go to Toyota" which I will do. I love Hondas but I refuse to deal with people who are clichéd scammers out of the movie Fargo. Note: I initially emailed the guy whose email is on their website in the "Contact us" section - has the guy's literal email. Emailed him a few times. My fourth or fifth email I asked "do you want a deal or not?" Never got a response from that guy. Another note: The "owner" Dave goes into other reviews here and comments on them. Notice no comment on mine? Why is that? Because everything this guy did is what they want him to do - it's Marin Honda's policy to lie and scam people as much as possible. Avoid read more

Honda Marin - Tried to sneak these charges in hoping I wouldn't notice. It's just in their DNA to try and scam you - Auto Repair Near Me - San Rafael, California

Scammer dealership. Bate and switch pros. The price of the vehicle and discounts listed on the website differs when you talk to their new car sales team. Very dishonest. read more

Huge shout out to the new owners! My daughter had her first dealership purchase the first part of February with the old owners and they literally counter into a green to spend $1000 for a tracker for the car, which she did not actually want. She felt bullied into it. I called and spoke to the sales manager and he promised repeatedly to refund the thousand dollars. I just followed up a couple of days ago and learned that it is under new ownership and of course the new owners have no liability for the old owners obligations. However, Dave.Milcoff, manager with the new owners, stepped in and totally took care of us! He made it right and has earned our loyalty in return. If you were put off in the past due to the old owners, please give the new owners a try?! read more

I had an excellent experience with Honda Marin. We agreed on a reasonable price after a straightforward negotiation process. Yama was helpful and didn't play games (also a funny guy). Johnny in finance was really refreshing to work with. He worked with me to get the car in time for my son's birthday, even though I had outside financing (dealers make more money if you finance through them). The new owners seem to be wanting to create a different kind of buyer experience, and it shows. I was snake bitten after having been lied to multiple times to my face by Capitol Honda in San Jose, but Honda Marin really came through. They seem to genuinely enjoy being helpful to people. My son loves his (new to him) Civic! read more

Good service and professional Honda monitors service feedback so they are motivated to keep a high level of service read more

Great service, they get you what you want. Professional. Art Maneafaiga ,great guy. Got me the better solution for my problem.

Marin Honda is worse than not good. I went into the dealership December 23 2023. I had purchased a Rav 2021 at another dealership about 6 months prior and did not like how it drove. HONDA had a crv that was around the same price I paid, in full cash, for my Rav. I was curious if I could trade my car in. I would have to pay around $11,000 difference for the trade. I had no money, no income and no credit. About a 310 . The sales manager said he would run my credit and maybe I could pass. I knew there was no way, but WHY NOT. Go ahead and try". In ADDITION, I HAD ZERO INCOME AND WAS JUST FOUND OUT SSI HAD DECIDED I WAS MENTALLY AND PHYSICALLY DISABLED. I SHOWED THIS TO THEM . Somehow the sales manager was able to get the loan for between $11,000 - $12,000. I said I wanted the warranty for $5,000. I would not pay a dime over with a loan. I knew I would receive monthly income and some back pay for SSI. Assuming that would be pretty soon afterwards. I felt I could do this and pay off the car within a year. I was willing to do this for the car was so much better than the Rav. The CRV 2021. The finance man was struggling to get this to finalize without an income to prove. The interest rate was 16.7% . Monthly payment of $450. I knew nothing about getting a loan, principal interest etc. The finance employee offered me some other warranty for free and made my other general warranty extra years for free. I signed everything for what was $about $16,000 as we agreed. My SSI dis not begin for another 11 months. I almost lost my vehicle. I looked at the contract and they added another $4,000 making my loan $20,000. ZERO INCOME, AND NO CREDIT. THE ENTIRE AMOUNT WAS $9,000 THEY added in warranties. Knowing nothing about what I signed i went in to Honda Marin and returned two warranties losing over $1000. Then an unknown extra $2,000. Everytime i went in I was told to look at my contract, saying I signed and would not help me to understand. The Sales manager sold my contract to Ally financial and they took it because the Sales manager approved it. Having FULL KNOWLEDGE I HAD NO INCOME AND NO CREDIT AND MAKING MY LOAN , $9,000 OVER THE PURCHASE TRADE. I HAVE NOW PAID OVER $22,000 AND STILL OWE OVER $5,000. A LAWYER wrote a demand letter and they would not look at it. I cannot continue to pay this loan. They will not help me. Sales manager said he was the General manager on the phone. They said they did not have a general manager. Then I was connect with the "General Manager" and he said he wasn't but was just there for a short time acting as one, or something like that. Short and rude said I signed and look at my contract. I asked "How was i approved and could I see the application to Ally which they then approved me. He said he would send me my contract. They did not have anything there to access and give me. Ally and every other finance bank or company denied my loan. Ally denies my loan and somehow they claim it was canceled and they then somehow decided to buy the loan from Marin Honda and THEY APPROVED ME. I should have had someone with me at the purchase. I assumed ( never assume) i would be able to pay it off within months. I told them this over and over i planned on paying it off very soon. I have only requested the loan be payed off by them for their violations of certain laws, having knowledge of my disabilities and no income with the worst credit score. Adding $4,000 without my knowledge. NEVER would I imagine a huge corporation would take advantage of me like this. I know this is long and I warn people that are buying a vehicle to go over every single line and that they explain the whole agreement. I didn't look at these individual warranties agreement because how would I know that this isn't just the value of this warranty. I TRUSTED THEM. I only ask they hold accountability and make this right. I can't afford a lawyer and sent an email to the owner with no reply. It was suggested to give a review of them and I am trying to get legal assistance. This is mentally exhausting for me. I have learned an incredibly valuable lesson from this and I hope Noone goes through this, having been violated and taken advantage of with full knowledge of my situation. They got their money and had no conscience considering I was clearly unable to pay anything with nothing. At the time there was about 10 cars on the lot from the pandemic and we're desperate to sell. I DO NOT RECOMMEND THIS DEALERSHIP. I hope I can get this resolved. I would give them a four or five star review for taken the right action. ​​​​ read more

I had a great experience here. The Service department was super nice. I went about three times in two weeks and they were all nice and helpful. I always thought that going to a dealership for work wasn't the best way to go but I really trust this dealership. I had a bad experience with the dealership in Downtown LA so going here made me feel much better. read more

Our excellent local mechanic recommended we take our car to Marin Honda for some sensor calibration that was needed to reset some engine / error codes that came up right after we had a flat tire. My wife brought in the car for an appointment. The first person didn't even look at or listen to her mechanic's recommendations. He told us it was going to cost $3000 to replace the windshield video camera, Period, no diagnostics. He wrote up an estimate and that was it. We went to El Cerrito Honda and were well treated. read more

The U.S. automotive dealership model is a relic of a bygone era, originating from the practical needs of early manufacturers like Detroit's Ford to distribute and service vehicles efficiently across the country in the early 1900s. This model, which most of us either tolerate or despise, became entrenched through franchise laws in the 1950s-70s. It's unfortunate buying reality that we must still engage in when just about everything else in life, we can just buy directly from manufacturer. Ok, so how best to approach? By willing to walk away at any moment if you're not happy with what is being presented. Marin Honda is probably no better or no worse than the other Honda dealerships in the Bay Area. I've bought two CRVs before from Honda of Serramonte and recently visited Honda of San Bruno. If you let yourself be taken advantage of, there are people at any of those dealerships who will do so by adding add-ons that can bring up the overall cost of your vehicle by $2K-$4K. If you like those add-ons, you're fine. If you know you don't want them, politely stick to your guns and don't be swayed. Be willing to walk away from a deal and you'll more than likely be asked to come back to it minus the stuff you didn't want. Overall, my engagement with Honda Marin was positive. I went through the Costco auto buyer program and after clicking "submit," I got a call from Geovanny Guerrero within 5 minutes. That was a positive because I really didn't want to go through any of the Victory-owned Honda dealeships (Serramonte, San Bruno, Burlingame) because I know they like to add that $1200 tracking device into the car. I suspected it would be easier not to have that conversation with a non-Victory-owned Honda dealership like Honda Marin. I think I brought it up at the beginning and made sure that wasn't going to be an issue. The first price offer given by Geovanny did have about $2400 of extras, which I immediately let him know politely that I wasn't going to buy with those items on the offer. He wasn't pushy about it and let me know they were optional, which is good because I could have easily put off car buying a month or two and would have easily gone somewhere else. Honda Marin came back with another offer reducing the $2400 to about $350 for wheel locks. I had to talk Geovanny's supervisor when I had to decline that offer. I just had to let them know I did not want or need wheel locks. I wasn't trying to get anything for free, I just didn't need them. It's like if you want a chocolate cake and the baker insists he add strawberrys on it and charge you extra. You don't like strawberrys and you're not going to pay for something you don't want. So, while on that call with Geovanny's supervisor, I let him know that I wasn't going to buy the car with the wheel locks and he said well that was the best they could do. We were both polite and hung up and the deal was off at that moment. But I didn't really think it truly off because it was only a $350 sticking point. The next day, Geovanny let me know that they took the wheel locks off the deal and if that would work. Of course, it did work for me and I proceeded to move forward with giving a deposit. They found the car I wanted at a neighboring Honda dealer (over at Hayward) and my car was delivered within the next day or two. Geovanny had the car nicely detailed and the process of getting a quick test drive and going to Finance to finalize the paperwork and give them a check for the full amount was straightforward. The actual dealership was clean and I can't say that I saw anything amiss. People buying cars and the sales people more or less trying to get people the cars they want. They will do their best to add extras into the cost of the car. Again, if you like those extras, fine, but don't be afraid to assert your wants and needs and just be ready to walk away if needed. Treat them with respect and hopefully you'll get treated respectfully in return. I did find Geovanny easy to work with at every turn, so kudos to him with how he handled the process with him. I'll just encourage him to keep listening to his customers' needs and the sales will follow. I hope management there at Honda Marin strive to do their best to break the sometimes negative stereotypes of buying a car. No issues from me, so thanks. read more

Excellent service and work. I went in for a 10K check and had an Appointment. I was in and out in 40 min.

Stopped at Honda Marin on Dec 20,2025. I had some question about a 2013 Honda EXL. I was contacted by Rolly Flores with a great big hello and a customer friendly smile. Which was truly appreciated by my wife and I. Rolly answered all of my questions in a very informative manner. He gave me a lot of very helpful information, that was truly helpful to us. My wife and I are glad this type of customer service still exist. Big thanks to Rolly and Honda Marin. We are life long Honda owners. Original owners of a 1997 Honda Accord, 231,000 miles, 2009 Honda Crv 208,000 miles and a 2019 Honda Ridgeline. read more

I brought my car in months ago for an issue that is still unresolved. After working on my car, it had new issues and was less safe to drive than before. I had to spend a great deal of time and money with this dealership, only to have nothing made right. The manager reached out through Yelp, so I got back to him through the email address he gave me. No follow-up. Nothing made right. (Do not waste your time!) read more

Beware Honda Marin. I have a lease for 15,000 per year and they now say they only honor it at 10,000 per year. I gave a copy to Management 2 weeks ago so they could make the correction and left my phone number for them to call me back. Eric and Ron have done nothing to fix the issue and comply with the lease, now they refuse to make the correction and do the right thing. I followed up with Eric today and he hung up on me. Now the owner Dave M. Is responding that my demands are highly unusual but all I'm requesting is to honor the lease for 15k per year, how is it that honoring a lease highly unusual? He has my number and can call and do the right thing or small claims court is next. Remember I gave 2 weeks to correct the problem and I was completely dismissed. My paperwork was tossed out and Mgt won't take my calls. This situation is stressing me out I really can't believe the way I'm being treated by an apparent reputable company? Also I leased 2 vehicles from them. read more

Honda Marin - Auto Repair Near Me - San Rafael, California

This is not about the car. The salesperson and the sales manager who helped me on April 19th were amazing. I was able to get a decent deal on my 2023 Accord. However, the finance part of the deal was awful. I agreed to the extended 84 month 100K mile warranty. When I got home, I read the contract, and decided it had too many negative aspects about it. Also, I wasn't informed about the $100 deductible that I have to pay every time the vehicle had to be serviced. I cancelled it on May 10th. Long story short, I called multiple times to check up on my refund and the finance manager Gavin was not helpful at all. At one point, he told me never to call him again and call my bank to deal with the refund. This was around July 17th. I received the actual refund July 27th (78 days later). General manager Jim called me around the day my lienholder received the check to let me know the process, and why it took so long receive, and why I shouldn't have purchased it if I was planning on cancelling. I cancelled it because the extended warranty contract was deceptive (didn't tell me anything about $100 deductible per service) & service contract warranty had too many exclusions when it comes to services and repairs. Lesson learned: I will never purchase an extended car warranty ever. In my view, it's a total scam only to benefit the dealer and the finance manager. I will never do business here again. Please do some due diligence and DON'T BUY YOUR CAR HERE. STAY AWAY! read more

The service department adds services and overcharges you. I compared what they are charging me to 4 other Honda service centers in the general area and I am paying 500.00 MORE. When calling (40 mins after dropping off the car) to request the cancel the full service I was told it's too late. Also- this is the only service center that charges a fee to use a credit card. read more

Great experience with Michael Weinstein at Marin Honda. Super helpful, knowledgeable and nice. Honda should be proud to have such a great employee. Thank you Michael! Barbara read more

I went in for B2 maintenance, the usual the advisor said you need this you need that which I declined all of them. I am worried now after reading the reviews here, a lot said that they paid for something that were not done. Yesterday, after the maintenance I went to have my smog test, I opened the hood and there's no liquid that is visible in the Wiper Fluid Reservoir. I'm driving to Las Vegas this weekend, now I'm also worried they did not put coolant. I checked my receipt it says, "Inspect All Fluid Levels & Conditions." Also, when I was paying, the guy said an amount but when i gave him my credit card it was $11.00 more. I asked him why, he said because I used a credit card. I said really, I thought only small businesses do this. I've been coming here for my maintenance ever since I bought my car, one time I paid more $2,000 so that's more than $60.00 for using a credit card. I think that's a ripoff know they charge exorbitantly for parts and service. read more

Just bought the 2024 Honda HRV Sport!! The customer service I received was AMAZING!! THANKYOU Mel, Mike and Manny!! They helped me through the process quickly and efficiently and I would recommend to anyone to ask for them!! I love, love, love my car!! Mel calls to make sure I'm happy and if I have any questions!! read more

Honda Marin - This is my new baby!! - Auto Repair Near Me - San Rafael, California

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As usual, service advisor Michael Weinstein provided great service and customer support on a recent service visit. I have three Accords serviced at Honda Marin on a regular basic, and Michael and the rest of the staff have always been a pleasure to work with. I highly recommend Honda Marin for servicing your Honda vehicles. read more

Great experience buying 2025 Honda Accord Hybrid at Honda Marin. Yama was helpful, kind, transparent on the numbers, made good on verbal offers in the lot (i.e., no BS that changes once you get inside), end of month discount, equitable trade in value. Good paint protection, 4-year maintenance contract, and helpful tips on key vehicle features. Ron was also kind and efficient with the paperwork. Also fun smart car! read more