Very non attentive and non caring due to patient's age. Most of the time spent documenting on…read moreipads, and very little to no interaction with patient during the entire 60 day term. Wondering when their start time begins; mainly sitting in the car documenting? before entering home; time spent in home 15 minutes or less, also documenting on ipad. This was for nursing, ot and pt.

Zero stars on this! Issues with showing up when meds needed to be helped with. The drs changed her…read moremeds and it was confusing. I needed to help my mom with her meds as she is legally blind. I am her PCA and need to be there when they come. I was busy that day and couldn't be there when they called. The appointment was scheduled for Wed and it was Monday. I told them we would need to keep the appointment for Wed and she called the office. The office called the police because I would not let them into the house. 4 cruisers in my driveway. They said I manipulated my mother's healthcare. They also made up a story and said I threatened to pour hot water on my mother's head! This place is crazy... PLEASE DON'T HAVE ANYTHING TO DO WITH THIS COMPANY!!!

This group of caring home health aides is truly wonderful. They are beyond professional; they are…read moremore like family. I hired them on when my father required more care and companionship than was offered at his assisted living residence, and these ladies were dependable and always went the extra mile to see to his comfort and care. I cannot say enough about the quality of their staff.

What a lovely home this is. If you or a loved one have to spend time recovering from something…read moreuntoward, this is a very comfortable place to do so. Nice staff that go out of their way to make the residents feel comfortable, the menu is varied and well prepared, the rooms are pleasant and for me the most important thing - no "living odors" in the halls! The public visiting rooms are beautiful; oriental rugs, comfortable chairs and sofas with plenty of room to maneuver wheelchairs through. The dining room is set up with seating matched by the staff but you skip can this if you prefer and have meals in your room. Also, takeout food is acceptable as diets allow which is always a plus for someone shut inside indefinitely. All in all, my family was very pleased with this facility, and our recommendations to friends were also echoed positively by them. It's the go-to for our family for care emergencies going forward.

I recovered from double knee replacement surgery at Queen Anne in August 2020. Was there for 8…read moredays.Very clean. Fresh smelling. I didn't know what to expect in this journey to walk again. I arrived on Friday night. Nurses and professional staff all greeted me warmly. Weekend staff was willing to begin both OT and PT. We jumped right to it. They guided me or suggested ways to simplify my normal dressing showering etc daily care to accommodate the difficulty of movement with two knees recovering from surgery. Weekend aide staff was in some instances grumpy or short with me. The facility had an AC issue effecting my room and several others. This resulted in interior temperatures in excess of 80 for several days the excess heat combined with the aide staff indifference to me began to effect me. My family saw the emotional change in me and addressed it directly with the management. AC was addressed and any other service related problems were resolved. All weekly staff was open empathetic, kind, compassionate. The balance of my stay was filled with wonderful care. I gave 5 stars in spite of the bumpy start. Greatly recommend Queen Anne for your short term recovery. Terry

I really wanted LP to be better than this rating. - Is it…read moreclean? Seemingly yes in the public areas. - Are there basic systems to make sure your loved one in Independent Living (IP) isn't found dead days later. Yes. - Other than that, it is so very challenging to provide a review of all the issues related to: -- lack of follow-through by IP staff with family caregivers, -- lack of the same by the medical department, and even more so when (gosh forbid) your elder has to go to Rose Court because RC and Medical don't seemingly share data on your loved one. (BTW, the emergency care team at RC is great in and of itself.) Keep your loved one away from the live-in side of RC except for those in deep need of 24X7X365 help. It's a lock-down unit. --lack of staff owning up to/ responsibility not doing their jobs Are the grounds lovely, yes. Is the food really a 1/2 step down from anywhere you don't want to eat again, yes. The local HS kids try to provide good service but fall short. I will admit it can't be easy on the dining room managers to manage the quality of food delivered, food prep itself and training kids in hospitality to serve seniors. And all this for a $250K* buy in (1bdrm) plus ~$2K a month rent with one meal included. Lots of activities are available but I can't speak to the quality. 90% returned to estate when resident dies. *Price from about 5 years ago so this has probably increased. I'm just so frustrated. It's too late for my person to leave because it would be too much disruption. I will keep on advocating and try not to lose my mind. For whomever reads this review, survey all the options and if LP keeps rising to the top then know you will need to be your person's absolute advocate at every turn, with every interaction. Get yourself a notebook and keep it with you to track every interaction.

My mother liked living at Linden Ponds, but we (her adult children) all think the place is a huge…read morerip off. Their commercials are very misleading. Linden Ponds is "independent senior living." You put up a huge sum of money to move in, and then pay an outrageous monthly fee that amounts to a condo fee, with a meal plan thrown in. The food is mediocre at best. How they can possibly justify their $4,000+ a month fee (when you've already given them hundreds of thousands to pay for your apartment) is a mystery. They put my mother, who has dementia, in an ambulance one day and NO ONE CALLED ME. My mother was on a gurney in the hospital, alone, for 12 hours before a nice nurse took pity on my Mom and helped her to call me. I would have rained hellfire down on them for this, but my mother was still living there and I didn't want them to take my fury out on my Mom. Mom is at a new place now where for NO deposit and a bit more each month she gets three meals a day, laundry, and housekeeping done for her. Linden Ponds charges extra for EVERYTHING. It was a very happy day for me when we drove out of their, never to return.

Home instead has been helping with my Mom's care for a couple of years now. The caregivers are kind…read moreand good at the job they do. Office staff is very good as well. Only area for improvement is follow up phone calls when calling in.

I truly enjoy my work as a caregiver at Home Instead in Norwell . The office staff takes care to…read moreensure clients and caregivers are happy and all needs are met . They are flexible w schedules and work around my available hours . As a caregiver for Home Instead , I am able to work local & give back to the community. Pay is competitive, yearly raises and end of year bonus. They offer paid training classes , and have Quarterly feedback meetings . . The office staff , is knowledgeable and supportive. I would highly recommend working here .

We were most impressed with the staff as we were guided through the home health care process…read moreoffering post surgery support. The aide who came to our home for two weeks was professional, knowledgeable, responsible and a gentle presence. We highly recommend Always Here Home Care.

I can't say enough good things about Always Here! From my very first interaction with Brooke to…read morethe aides they send us. They are professional, thoughtful, caring. We have worked with Always here since early 2020 to assist my 101 yr old mum. She gets around well for her age, she has become quite forgetful and needs more and more assistance. They have been able to scale up and down very quickly depending on our needs. The support helps my mum and my sister, the primary caregiver. The service is costly, but we are getting what we pay for. Thank you to the team!!