Most attentive care. Staff support and compassion incredible. We have had several other hospice…read moreexperiences. None come so close to begin to compare! Thank you for making my loved one's passage so supportive

Our family can not thank Dr. Robert Cohen, RN's Sherry Meagan and Karl, Aides Lynn and Ciera…read more(Ci-Ci) as well as Lisa - the Social Worker for the love and care they provided our loved one as well as us through this painful transition. We have never experienced such caring and loving people! They made us feel that our loved one was their loved one. We can never thank you all enough for what you all have done! You all have touched our hearts deeply. Thank you for your professionalism, love and support during a very difficult time. You all made a difference and we owe you a debt of gratitude for all you did for us. God bless you all.

Five stars does not do this place justice. They are all angels here. Unbelievable care. The food is…read moregood, the attention to detail is very strong, communication skills are great, the facility itself is very nice. Its all just a warm, caring, peaceful environment. I can't say enough about this establishment and the people who work and volunteer there. I promise -- you won't be sorry.

If you are looking at Yelp for guidance about choosing a hospice, you probably are desperately…read moresearching while feeling the pressure of the clock ticking. Even though we had the recommendation of our mother's independent living facility, that's how it felt for our family. So, with nothing more than a 10-minute visit from a nurse who acted more as a salesperson, we signed on to Good Shepherd for at-home "care." In retrospect, of all of the regrets I've had in life, this decision tops my list. One of the main reasons we chose the path of hospice at all was because he told us that, instead of needing to call 911 and having our mother end up in the ER, we would be able to pick up the phone and have instant access to a nurse with answers. Instant often turned out to be 35-40 minutes, with callbacks from overworked, beleaguered on-call staff. When we reached out to the nurse/salesperson by email--twice--with concerns, he did not respond. When the nurse we were assigned called to schedule an initial visit, her very first words were that she had 7 other appointments at our mom's independent living facility before she could get to us. The implicit message: get in line. When we met her, she seemed exhausted, not particularly engaged or warm but competent and knowledgeable. As it turned out, she would be the highlight of our experience with GS Hospice. My sister met with a social worker and instructed her about a matter to avoid if she spoke with me. The social worker called me to "check in" and immediately raised the very issue that my sister told her to avoid. It happens that another family at our mom's independent living facility and whose own mother was also in GS Hospice care had the same social worker. Before we said a word, they described the social worker this way: "She's 12," referring to her emotional age and maturity. The social worker cheerfully called my sister later to check in, oblivious to her mistake. When my sister reminded her, the social worker burst into tears. It gets worse: When we brought these and other concerns to the CEO of the hospice, he was dismissive and defensive, suggesting that these criticisms were clouded by grief. In other words, people who are grieving aren't capable of making rational observations, a condescending and, in this case, self-serving response. GS Hospice provides the services of a grief counselor for the family. Ours called me twice. Each time, I told her I was not interested in grief counseling but the second time, I offered to provide feedback about the experience our family was having with the Hospice and revealed to her that we were planning to take our concerns to the board. The next day, the CEO wrote to my brother trying to dissuade us from contacting the board. Clearly, this counselor went to her boss and disclosed a conversation which should have been held confidential by the standards of every mental health profession. We elevated our concerns to the board. We told them we were not interested in condolences or apologies and had no interest in litigation--that our goal was simply to make sure other families did not endure the same experience. Initially, we received what seemed to be an appropriate reply that suggested they would investigate. We offered the board to call us with any questions. They never did. Instead, we received a carefully crafted reply clearly written by their lawyers absolving themselves of any responsibility. Initially, our assumption with their staff was that they had plenty of caring, compassionate, professionals and that we had simply drawn the short straw. GS Hospice is a large organization but we had naively assumed that as a nonprofit with a long history, they would be patient and family centered. Instead, they turned out to be more like their hedge-fund owned competitors: understaffed, relying on inexperienced practitioners, and responding to concerns from a legal rather than ethical perspective. No large organization is going to have a perfect staff but when leadership is lacking, the problems become systemic and the agency becomes dysfunctional, the outcome for us with GS Hospice. It cost us profoundly in the care of our mother and compounded a family crisis that comes with such a profound loss.

My husband who is in his 70's had rehab here. We were very happy with the care that he received…read more The nurses were responsive to my questions. My husband who was bedridden at the beginning of his stay was very well taken care of. Bedding was kept clean as well as him. A special kudos to Suzette who was a very efficient and caring aid. PT was a dedicated group and got my husband back on track. The food was mediocre but otherwise I have only good things to say. I was actually surprised because ai have had quite a bit of experience with other relatives in nursing homes and rehabs. Kudos to your staff!

Milton Hospital transferred my husband to John Scott and gave us no other option. IT WAS A…read moreHORRIBLE EXPERIENCE. The care was non-existent, the staff did nothing but check their phones and watch tv., the rehab was totally lacking, the place was not clean, the food was awful - I brought food every day and my husband still lost 10 pounds in 2 weeks. I wouldn't send my worst enemy to this dump. I fault MILTON hOSPITAL for forcing John Scott on us - there must be decent rehab facilities available.

I was in this facility for 3 weeks and thee are the things that kept it from receiving 5 stars…read more1) Too few nurses and assistants, especially during the weekend. There were quite a few nights where there was one nurse and one assistant for 17 patients. In my opinion this was way too few and any issue would need to wait quite a while before being addressed. This was not the fault of the personnel assigned as they were great but the fault of the facility for being short staff. 2) The food was less that stellar. Being a diabetic I was amazed at some of the breakfasts that were brought. One day I received two pieces of dry toast and 3 mini muffins, That's it. Ah, too many carbs and zero protein? There were many days when lunch was WAY over cooked. It's bad enough that you would get some mystery meat with gravy and white rice but to have it over done to the point where it was tasteless just doesn't work. 3) The beds are not comfortable in the least bit. It seemed that no matter where you tried to locate yourself there was a bar breaking you back or butt. 4) Some of the communication from shift t shift wasn't very good. The great things 1) With very few exceptions the staff were great and would help you in anyway they could. 2) The folks in the rehab section were very helpful and got me moving, even when I really didn't want to. 3) There were a few times I was upset over one thing or another and the staff took it all in without responding in kind. When apologized they were very understanding and realize that being in a rehab facility isn't the easiest thing in the world for anyone. Many thanks to those who helped me in many ways.

This place has a disgusting amount of neglect. My father rang the emergency buzzer numerous times…read morefollowing times of injury, and needing to relieve himself. He was ignored all night. Patient confidentiality is flagrantly violated, and staff ignore calls until the phone auto hangs up. Treatment plans are neglected, my father was yelled at and called a liar by staff, over something he would never lie about. This place needs to be gutted staff wise or shut down, pathetic is an understatement. DO NOT BRING YOUR FAMILY HERE.

Traditions is owned and operated by a wonderful family that take great pride in the old fashioned…read morepersonal touch of caring for their clients. They have a way of finding the most wonderful caring and compassionate caregivers. I am very pleased as are my clients to partner with this organization in the care of our seniors. I would highly recommend Traditions Home health services. President/owner Answers for Elders, LLC Aging Lifecare experts formerly known as Geriatric Care Mangers Plymouth, MA 02360 781-974-7474

Traditions Home Health Services placed a Live-in caregiver at my house in November and it's the…read morebest decision I could have made! Dora is my CNA and she is so helpful and kind to me . When I call the office I speak to Jen and or Pam and they always take care whatever I need immediately. This company understands how to provide amazing care all around. Thank you to each of you.

We were so fortunate to have an amazingly compassionate, thoughtful and caring hospice team at…read moreFaith and Family. All members of the team were tightly coordinated and in sync in supporting us as my husband's transition accelerated after a very painful fracture of the shoulder. From Faith, a very experienced hospice aide, to McKenzie, the case manager who visited us almost every day, to Connie the weekend nurse whose wisdom, insight and patience carried us forward, to Catherine, the social worker, Valerie, Reiki specialist, and Frank the Chaplin - all brought unique and supportive perspectives as we navigated this challenging time. My husband and I wanted to do hospice at home and as his decline accelerated, this hospice team made the journey possible. I am forever grateful for the wonderful care my husband received and the comfort care my family was given. I would strongly recommend this hospice! Hard to express how truly outstanding the team was!!

Faith & family hospice has the most compassionate staff. From the beginning, with our intake…read morenurse,Emily to our primary nurse, Lindsay we were treated with respect, caring & expertise. If someone was unable to answer a question, they admitted it & got the answer for us. As a nurse, I can be very picky with medical care. We were so lucky to have Lindsay as the primary nurse for my mother in law. She guided the entire family ( 6 children!!!) through the dying process. She was able to anticipate needs of everyone & facilitated them, while always putting my mother in law first. She was also able to arrange for a well needed massage from Poppy who was perfect. I cannot say enough about this hospice team!!! The best- don't go anywhere else.

Very non attentive and non caring due to patient's age. Most of the time spent documenting on…read moreipads, and very little to no interaction with patient during the entire 60 day term. Wondering when their start time begins; mainly sitting in the car documenting? before entering home; time spent in home 15 minutes or less, also documenting on ipad. This was for nursing, ot and pt.

Zero stars on this! Issues with showing up when meds needed to be helped with. The drs changed her…read moremeds and it was confusing. I needed to help my mom with her meds as she is legally blind. I am her PCA and need to be there when they come. I was busy that day and couldn't be there when they called. The appointment was scheduled for Wed and it was Monday. I told them we would need to keep the appointment for Wed and she called the office. The office called the police because I would not let them into the house. 4 cruisers in my driveway. They said I manipulated my mother's healthcare. They also made up a story and said I threatened to pour hot water on my mother's head! This place is crazy... PLEASE DON'T HAVE ANYTHING TO DO WITH THIS COMPANY!!!

This facility is "A One" from my personal experience! I was hit by a car while in the crosswalk and…read morethese Nurses and PCA's are traveling Nurses and the Best by far. I was in Hancock Park for 18 days and if not for the Nurses I would be dead. I injured my whole right side of my body and they helped me with loving care and experience. These Nurses took great care of me and it never an inconvenience for them. Angel and her sister Sherria were my personal Angels. Always making sure I had what I needed and that I wasn't suffering with pain as I was when I came in. Ewanda, Karrie, Barbara, and Alberta, we're all there for me I couldn't even stand on my own. Janice, was on top of my medications and she knew when I was ready for them. Valencia and Joeann gave me my showers and made sure I had everything to clean up without their help I would have been one smelly Nana! Joseph was the computer Wizard and just a very nice Nurse always had a nice Smile. I'm so sorry if I missed anyone you have my apologies For PT and OT kudos go to Leslie, Erin, Ying, Arlene, Amanda, Ann Marie, Steve and Taylor. Thank you so much and for making my first time in Rehabilitation go so smoothly and helpful! Happy New Years to you all. Robin 5-10 B

I would never recommend this facility to anyone.I was in the process of having my father…read moretransferred out of this facility and then he died unexpectedly there! They would loose his clothes, drop his phone, hearing aids in the floor, break them and leave them there, delay his medication, barley ever answer call bells. We would complain to the nursing supervisor but they had such staff turnover we would have to start over. Bane care uses Pegasus solution for their billing and they are horrible. They would cash checks we would send in for thousands and then say they didn't have them, even though the bank showed they cashed them. One person in billing said one check that was sent in for 6,000 was deducted from another residents bill rather than my father's. Do not go here!!!!