My grandmother began her stay here on July 9th, and stayed for two weeks. We were extremely pleased…read morewith her care, as well as the snacks meals that were provided. The staff was very attentive and caring, and she was able to work with OT and PT. Her care team fulfilled all her needs while there, and she was able to build her confidence, to prepare to go back home.

Let's face it, no one enjoys watching their loved ones enter a rehab or life care facility. The…read morestory of my father is a simple one. He suffered a mild stroke which caused complete blindness in his left eye and later, partial blindness in his right. Before this issue, he was a very healthy 87 year-old. He cycled, when weather permitted, 25 miles/night up until the age of 77. He worked a full time job and still drove. Well, within a matter of seconds, the driving and working were gone and his life would be forever changed. He spent two weeks in Massachusetts General Hospital in Boston where he was diagnosed with a rare disease, GCA (Giant Cell Arteritis), which caused the apparent mini stroke. After completing several tests over a two week period, it was decided to transfer him to a rehab facility. We chose Life Care Center of Acton because it was closer to home and my elderly mother would be able to visit him. The day he left MGH, before being transported, he had a minor incident where he nearly fell when trying to make his way to the bathroom, but he quickly grabbed on to the side of his hospital bed to keep himself standing upright, but by doing so he hurt his wrist. We visited him the day he entered the Acton facility. He was roomed with a gentleman who was leaving the following morning. We were advised the that morning the roommate tested positive for Covid-19 so they immediately moved my father into a room with a single bed. Before doing so, my father had asked an employee, which he assumed to be a nurse, to please look at his wrist as he felt he may have sprained it the day before at MGH. The person sourly said, "I'm not touching you." From this point forward, my fathers stay was nothing but an emotional rollercoaster ride. He was unable to get the PT that he was there for because he himself had contracted Covid-19. His days there were then limited to bed, and bed only. He complained to us daily, while on the phone or in person that he was not receiving the attention he needed, whether it be to get up and use the bathroom or simply walk around. Upon entering his 10th day in the facility he also mentioned he had not been bathed in 3 to 4 days. Frustrated, my sister contacted the head nurse of the facility by telephone and asked why our father had not been bathed, it was explained to her that he refused to be bathed. Because of this being an out right lie the decision was made to get him out of the facility ASAP. We were told they would not release him until he could produce a negative Covid-19 test. Two days later he was released back into our care and sent home. Upon his arrival home, we noticed he was severely dehydrated and weak, to the point he was not able to even standup to use the walker supplied by MGH. For the short period he was home it was nothing but a nightmare for all of us, especially him. At approximately the 30th hour of returning home he asked that we call 911 because he felt as though something was seriously wrong. He was correct! If we hadn't had him rushed to the UMass Medical Hospital in Leominster when we did, he may have easily passed away. We were told by the physicians that he had contracted sepsis and his kidneys had shut down. The attending ER physician asked if we would consider authorizing a DNR (Do Not Resuscitate Order) to which we said no. When we asked what may have caused this to happen we were advised that it may have resulted from dirty conditions at the rehab facility, Covid-19 or even the possibility of crossing medications he was now taking. It maybe ironic, but all three of those things may have occurred while staying at the Life Care Center of Acton. Furthermore, he was still testing positive for Covid-19. Our father is on the mend but not without complications from this experience. We understand that he is 87 years of age and life can quickly change but we also knew how his condition was when entering the facility versus the time of his dismissal. We would NOT recommend this facility to anyone at anytime!

Prime Home Care provided 24/7 health aides for my dad for the last two years of his life. They were…read morealways courteous and thoughtful, helping a sometimes cranky old fellow with all his daily needs. Dad was on oxygen with a machine in his unit and tanks to manage when he went for meals and all that ran very smoothly with his aides' care. Dad enjoyed the aides as well. When we initiated round the clock care he wasn't keen on having a "stranger" with him all the time but that feeling faded quickly as he bonded with the aides who helped him through his day. I very highly recommend Prime Home Care.

From the owner: Prime Home Care provides care to our clients around the clock in the comfort of their own homes…read more Whether you need daily or weekly assistance due to aging, illness, recovery, respite care, or rehabilitation, our caregivers will provide service that you can trust. Private pay.

Senior Helpers of Westford, Mass, Jim DiGiorgio and his Team are truly caring people. My company,…read moreVeterans Financial, has worked with them for almost a decade and we can see the true dedication they have to their families, always trying to ensure they are taken care of physically but also emotionally and financially. I would highly recommend their services to anyone looking for reliable senior care.

Senior Helpers was a great comfort to me and my family during an extremely difficult transition…read moretime for my father entering into a Memory Care Facility. We needed to set up companion care staffing in a hurry, and everyone I spoke with was caring, responsive, supportive and informative throughout our interactions. Always they kept my father's well-being as their priority. We definitely had confidence and peace of mind that our decisions and plans were appropriate at each step. I definitely would recommend them.

I would avoid this organization at all costs, Yesterday i was transported to an appointment by…read morethis company, I gave them my knapsack to be stored in their trunk, My cellphone fell out of my knapsack. They are refusing to return it to me. They said if I want it returned I would need to their office in Woburn to retrieve it, rather then return it to where they dropped me off, or order one of their vans to retrieve it at my expense. This is totally unreasonable for a disabled person. Also the driving skills were awful. The driver kept switching lanes and cutting other cars off at high speed.

From the owner: Call for a free home assessment! We use our person-centered approach to provide home care services…read morethat are customized to our clients' needs. We carefully match our caregivers to our clients so as to keep both the client and caregiver happy!

The staff here is incredibly friendly, helpful, and caring. I have no complaints whatsoever. It was…read morea peaceful place to spend the last few days I had with my dad.

Their hospice facility might look impressive, but don't be distracted by appearances. What really…read morematters is the quality of care your loved one will receive. If you have Medicare, be aware that a Care Dimensions administrator must certify that your loved one is in the final stages of life before they can be admitted to the hospice facility, in order for Medicare to cover all costs. Otherwise, you'll pay out of pocket -- and that could be around $700/day to stay at this facility. If the patient has Medicare coverage, and is not in absolute final stages of life, they get the home hospice version of treatment. Which is not good. My husband suffered under their "care" during home hospice. One nurse told me after witnessing that he was throwing up all his meds and that included painkillers, nausea medications, and anti-anxiety medicine, that he couldn't be hospitalized because he wasn't "actively dying" yet. When he was gasping for breath and in pain, the nurse told him the medicine would kick in, in an hour and to RELAX. Do not risk that your loved one's last hours will be spent in agony because of this company's incompetence and lack of respect for human suffering. Have to rate in order to post, otherwise would give a 0-star rating.

What a blessing Suzanne has been for my dad. Right at Home found the perfect caregiver for my…read morefather. She's caring, efficient and keeps him on schedule! Right at Home keeps all of us the loop with any concerns they have - communication has been excellent. Flexibility is important and they have worked with us right from the beginning. All dealings with Right At Home people from nurses, schedulers, billing etc. has been wonderful. We wouldn't hesitate recommending Right at Home to friends.

From the owner: Right at Home provides trusted in-home care for seniors and adults with disabilities. Our highly…read moretrained caregivers can provide companionship, hygiene support, respite care and physical assistance to help loved ones live independently at home. We understand that everyone's situation is unique, so we create custom care plans in collaboration with you to ensure the best possible care. Right at Home provides service 24/7--during holidays, weekends, evenings and overnight. Call us today to see how we can improve your loved one's quality of life!

Visiting Angels are great people to work with. They are very responsive to requests and able to…read moreprovide advice and help tailored to our mother's needs.

I use Visiting Angels to look after my mother while I live overseas. So far I am overwhelmed at…read morethe response my mother has had to the quality of care she receives. The people who look after my mother are incredibly kind and loving. We've used other agencies and had other folks in our home that are just there to go through the motions... Visiting Angels provide TRUE companionship for the elderly. They talk, the listen, they care and the respond. Most importantly for me is that I have a great caseworker who keeps me in the loop with things that occur in the house. She is a great resource for suggestions on how to handle tricky situations and also a great resource to coordinate things like food deliveries and other things that take place in the house while I am away. If you are reading this you have a loved one that needs support, it is a stressful situation and you sometimes feel like anything you do will be a mistake. I'm here to say that Visiting Angels eliminated so much of that anxiety for my family. Please engage with them and see how they can do the same for you.