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    HomeTown Pharmacy - Newaygo

    4.3 (4 reviews)
    ModerateDrugstores
    Closed Closed

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    Walgreens

    Walgreens

    2.2(9 reviews)
    27.1 mi

    the computer where we can print our pictures had a cord that did not work and when I asked Patti…read morefor help she was extremely passive aggressive and treated me like it was all my fault

    The Sherman/Roberts location in Muskegon is awful. I scheduled an appointment for a covid booster…read moreonline and filled out all of the forms. When I arrived, I gave the pharmacy tech my ID and vaccine card. She left with them for about 45 seconds & told me it would be about 15 minutes. (No problem). I asked if I needed to sign anything additional. She said they would do that when the vaccine is given. As I was waiting, it got quite busy. After 45 minutes, I went up and asked how much longer I should expect. The SAME pharmacy tech, again asked for my ID and my vaccine. I handed them to her again, reminding her that she had already taken them. She asked me standard questions (the same questions I had filled out online) & handed me a clipboard, that also had those same questions again. After filling out the same form that I had already filled out online, I waited another 10 minutes. I was called up to the window, only to be told that since I had had immunizations recently, I was unable to get the covid vaccine today. NOTHING on the website mentions anything about that, besides the line that says that they can also give other immunizations, along with the covid vaccine. No apology from the pharmacy tech acknowledging that she just made me wait an hour because she didn't communicate that I was there for my 3pm appointment. If I had been given the form the first time I went to the window (obviously they don't look at or use the online forms), I hopefully would have found out way sooner that I would not be getting the vaccine and not wasted even more of my time. Overall, a disappointing and frustrating experience. This location is within a 60 second drive from my work. I will NEVER visit this location for any products or services. Totally disappointed.

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    Walgreens

    Walgreens

    3.8(5 reviews)
    48.9 mi
    $$

    Stopped in to grab pain relievers, thinking it would be faster than going to Walmart. Probably paid…read moredouble for the medicine and then waited several minutes to check out. I think it was a combination of a slow customer and slow employee, but my goodness! Really could use a self-checkout line.

    A day in the life of someone who made the mistake of getting a script here:…read more Prescription was sent in at 3pm on a Wednesday (I have a killer inner ear infection in both ears and ruptured eardrums and am in unbearable pain) I went in right away at 3 and asked about it and they said "come back in an hour or so." Totally understandable. I signed up for text alerts and went home to wait. 5 hours later no text, I call them, and wait on hold for 20 minutes (which is also 100% understandable) A woman answers and asks for my name. I'm in so much pain I can barely mumble my name and she says "WHAT did you say" with so much stank in her voice I could smell it. So I spelled out my name and she said, and I quote, "Not done yet! [very audible sigh] it will be in an hour or so." This was at 8:30. They close at 10. I'm wondering why she finds my name/voice/self so repulsive, but Im still in a good mood and unaware of what's about to happen. So I asked (mumbled) "does that mean it will be done today?" and as soon as she heard me ask that she got mad, and started talking much louder, which hurt REALLY bad, and she went on this rant about how its busy and people won't stop calling and they can't work when people call and its so rude of me to ask if it will be ready today because of course it will. It will be done in an hour or so. Like they've been telling me since 3 why can't I listen? So I just said "Okay thank you" and then SHE hung up. The prescription was not ready before they closed. Turns out, it really does take more than 7 hours to fill a bottle of ear drops when you're entire staff is equality hires who can't stand up without running out of breath, and they use what little breath they do have whining and nagging everyone about everything. Turns out I got to go all night without the medicine that was prescribed at 3pm that day and I got to listen to a woman loudly complain into my ruptured eardrum about having to work at her job and boo hoo sometimes its hard and waaaah she hates listening to the problems her uselessness causes everyone else. Its just not faaaair The next day rolls around and they open at 8. Still no text. Finally, at 10am the next day, after making me wait NINETEEN HOURS for my prescription and lying to me THREE times about when it will be ready, I was finally able to pick it up. After waiting in line for an hour of course. Now, just like everyone at Walgreens, I don't know anything at all about running a pharmacy, but what I do know is that people who are sick usually want medicine, not the full girlfriend experience.

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    HomeTown Pharmacy - Newaygo - drugstores - Updated May 2026

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