Able to pick up mom's scripts without issues. Front checkout person was very helpful as well.

There should never be masks with personal opinions on them such as political or supporting a certain type of organization and seeing one of the workers having one of these masks made me very uncomfortable. read more

I Got out of surgery and went to fill my prescription on my way home from the hospital. We Went through the drive thru. Was rudely told my insurance wasnt active. (Weird because remember I was JUST released from the hospital from an outpatient surgery that the hospital WOULD NOT HAVE performed had my insurance been canceled). They (because it apparently takes more than one) got on the phone after telling me there was no such company for my insurance. at this point I've been out of the hospital for about thirty five minutes after a hysterectomy. Bloody and bloated with massive amounts of pain coming In waves over my entire body. We are still in the drive thru and I proceed to call my "non-existent " insurance company and the wonderful patient woman on the phone gives me her name, her number, her extension, my group#, ID# and my contract #. WE HAD TO HONK THE HORN! to get their attention to come to the window. STILL telling me I dont have insurance she refuses to take the numbers I'm trying to give her saying they are trying to talk to someone from my insurance company. We drive around to the front and park. IM 50 MINUTES OUT OF THE HOSPITAL at this point from MAJOR surgery. Had to have my boyfriend help me walk through the entire store to the back. (of course there aren't any wheel chairs or scooters! Why would a pharmacy need those such things for their customers!? ) on my long journey to the back 40 of grant rite aid I notice I am one of two customers in the entire store. The rite aid clerks are behind the counter doing their counts and one lonely customer sits at the back of the store waiting for her prescription. I get to the counter feeling like I just climbed Mount Everest and hand her my hard earned insurance numbers. With my knees shaking she is STILL telling me that the other lady is on hold with the insurance company. I was ONE HOUR AND TEN minutes out of the hospital by the time I recieved my prescriptions rudely thrown across the counter at me with my surgery folder with all my numbers chicken scratched on it with an excuse of "your insurance numbers werent entered into the system correctly". That's thirty five minutes and one of two customers in that time period with four women behind the counter from pull up - to prescriptions in myhand. I have prescriptions filled at this pharmacy EVERY month. I've had the same insurance for YEARS. This was completely uncalled for, unnecessary and could have been handled and dealt with in a numerous amount of different ways. I've always been the person to say "grant rite aid is great" and praise them for how fast and reliable they are. Thursday March 28th 2019 was the day I did my LAST transaction with any rite aid. So disappointed that I have to leave my name and this horrible experience of mine out for the world to see. I strongly encourage anyone thinking about switching to this pharmacy to consider one of the many others around the neighborhood. One drastic, rude and completely unbelievable incident has taken me from once a very loyal customer to telling people to run before something worse than this happens to a loved one from lack of experience, knowledge and care. read more