Just a warning to all. Stay away from this place!! after a…read moremonth, 5 trips, one remeasuring, 2 send-backs because of wrong lenses, being hung up on when inquiring, and them ruining my old existing lenses that I eventually needed back, I walked away with no new glasses and they broke my old glasses and denied it. I'm not sure what you do about dishonesty, other than stay away. This is honestly the worst experience I have ever had with something like this. They messed up everything possible every step of the way, then were very rude and offensive. I wish I had seen the other reviews on this place before ever wasting my time because there is definitely something very wrong going on here! As a business owner myself: If I had employees that treated customers like this crew does, I would fire them all immediately!

This place is a joke. We waited more than 2 months for glasses and haven't heard nothing kept…read moregetting told to try again in 2 weeks. Just called and said they have been in for days now. Never again will I use this place

Dr Reed is a true professional and is outstanding in his field of Opthomology. Not many are aware…read morethat he was chosen and a featured dentist in, "The Best of the Best," in West Michigan!" He is all that, and he is also humble!

Could not schedule until 3 months out to get eye exam appointment. I get to office to see Dr Reed,…read moreand Zoe at front desk said they had not verified my insurance, and that is my responsibility, not theirs. I did not want to pay $350 out of pocket with insurance; I said I would have verified it before I scheduled. They had me sit to side while I called insurance company. When I first called, they were checking people in and all I needed was the NPI number, but they couldn't stop to give it to me. So after they dealt with all the patients, Zoe gave me NPI number, went to back to check with clinical supervisor, Di, and came back and said that I would have to reschedule. If she would have given me 1.5 minutes to make the phone call, I could have submitted the NPI number and have had an answer ASAP. Instead, I had to wait for them to talk with 3 other groups of patients and then tell me I'd have to reschedule. I heard them telling another group of people that it would be at least two months before they could see the same doctor I needed to see. My husband and mother are both patients of this practice; I remember there being an issue with my husband coming here previously with them billing incorrectly; it was incompetence on their part. My family and I will no longer be coming to Shoreline. I could tell that Zoe was frustrated, but she tried to be nice. It's not her fault that standard procedure is not verifying insurance before the patient arrives, but it would have been helpful if I could have had that 1.5 minutes to call, enter npi #, and find the info they needed--that was automated. She did tell me that pre-verification by calling insurance company was a HIPPA violation, but I've never had that issue with any other office. I've always had doctor/ophthalmologist offices verify or call insurance if they were not able to verify electronically. Post appointment, I checked current HIPPA laws, and they have not changed; verification of insurance can be done via phone on a secure line. Shoreline lost 3 patients today.

Best store in Fremont and environs. Friendly and knowledgeable owner actually works in the store…read more Nice selection of styles. I highly recommend.

So excited to find a real shoe store. I bought two pair. And the women next to me did too. Lon (…read morethe owner) really knows his footwear and will not try to talk you into a sale. I can't wait to come back next year. They carry larger sizes and some have arch supports.