Incredibly poor experience. I have never, ever not tipped before whether dining in or ordering takeout. I forced myself not to tip after such a poor experience. I'm literally standing in front of the counter and a couple is standing to the left of the counter, the service associate asks the couple if they've been helped yet, they say yes, he goes away, doesn't acknowledge me in any way. I'm standing around waiting again, several minutes go by while he's doing other things, the other staff are prepping food. I don't mind waiting cause I know staff have to prep other people's items but he just doesn't come back. Since I'm still waiting I turn half way around to look at their dip mixes, directly across from the counter, still in line vicinity. Someone comes up behind me and the same service associate is immediately at the counter helping him, taking his order. After that person orders, pays and he makes that guys order he finally helps me. I asked for one chocolate cup and one cup of chocolate with the tropical orange flavor, he does not tell me that they cannot add flavors to the chocolate ice cream and instead just takes the order and has me pay. Only after the other girl serves the ice cream am I finally told that you can't add flavor to the chocolate ice cream. Would have been helpful to be told this or have a sign that stated this. I don't know what that guy's problem was, maybe he has poor service skills or maybe his actions were intentional but either way, he sucked. Left a strong distaste for this place. read more