Summary: Happy to help, fast maintenance, no unexpected fees or abuse of security deposit, appropriations (for situations out of their control) when reasonable but not required by them. I lived at both the View on Fifth and the View on High (both managed by Hometeam Properties) and I had a great experience at both when it comes to Hometeam. When I signed my lease, I had read a number of bad reviews and expected the worst when it comes to the management company trying to use their weight to soak up every last penny they could at the expense of the customer. The lease kind of looked that way, so I added in some defensive amendments to slightly help my case if needed. To my happy surprise, the defensive amendments weren't needed at all. The leasing agents (there are typically one or two at each property) were extremely reasonable and went out of their way to make appropriations when reasonable but not required by them. For example, I was set to move from the View on Fifth to the View on High early in 2015. The construction (outside of the control of Hometeam - the management company) took months longer than expected. As I would have otherwise been able to park at the View on High which is right next to campus, they paid for a monthly parking pass during the delay so that I wouldn't be burdened by the delay. Small things like that weren't required by them, but helped them gain my trust and my appreciation. In regard to maintenance issues, they typically had their on-site handyman out on the same day and were quick for most issues. I highly recommend both the View on Fifth and View on High which are managed by Hometeam Properties and hope that their great service extends from these properties to the individual houses and apartments they manage as well. read more

Incredibly fast maintenance. So easy to work with. They really try to understand the issues you may have and cater to your needs. They are always willing to sit down and work out any problem no matter how big or small. I would highly recommend hometeam properties to anyone. read more

Very unprofessional. The people they send out to show units are not competent or informed. They expect you to write a big deposit check without knowing when you can actually move in. read more

Hometeam has been horrible to work with. Our rent was raised by 100+ dollars, and we weren't notified of it until 2 days before we had to resign. They also changed their resigning policies and never informed us, which left us incapable of resigning. Unless our maintenance requests are emergencies, it takes them weeks to get to them. Our house is full of "big" problems like cracked ceilings and flooding basements that they don't bother fixing and then blame us for staying here over the summer instead of asking us to leave for a week to fix it. They never answer the phone and are very unorganized. They didn't even know which exterior key was ours! read more

If you have the option to live anywhere else, even out of a cardboard box on the side of the road, it would still be a better than living at any of Hometeam's properties. I've lived in my house for two years now, and since last August my basement/bedroom have flooded every single time it rains & the issue has never been fixed despite my repeated calls and maintenance requests for last 8 months. Now my room and all my belongings smell like mold and Hometeam couldn't care less as long their pockets keep getting lined with cash. Don't even understand how a company could be so negligent when it comes to the health and wellbeing of their tenants. We also (likely because of the constant pooling water) have drain flies that despite several visits from the exterminator are never actually gotten rid of at the source. The exterminator was also very rude to us and implied that it was our fault when they never actually fix the problem. There have been a host of numerous other little problems as well that just added to our frustration. To sum it up DO NOT RENT FROM HERE. read more

Hometeam can be very helpful, until they are not. They are unorganized, unsympathetic, and unprofessional. I paid far more than the property was realistically worth because they rip you off because they know students want to be close to campus. And that was before they raised the rent by over a hundred dollars the day before we came in to resign. When we questioned it we were met with rudeness and blame from the employee, who I honestly can't blame since she was left by herself in the office to take care of the entire business. read more

Hometeam properties are truly terrible. They posted a unit on Craigslist that I wanted and said they'd take my voucher. I had the voucher solely based on the fact that I qualified for aging out of the system in 2013. They lied and said that I had to be approved through hometeam only and that I could take the steps forward to secure the unit. This was all last month. I go up to the place and they're discussing on how they let another person view the unit even though I was first. Then the lady Ashley comes in and tries to lie stating the rent was $850 than the listed price of $750 trying to make me give up the unit but I wouldn't do she came back like "ohhhh it is $750" they then say I can view the unit on Nov 28th. Andi is sweet but does not know anything so she didn't realize they were closed so I couldn't view it. I keep calling and calling with no answer until I get "you must get approved by the condo association" but no one knew who the condo association was which is stupid. Then I get "approved" by the condo association just for them to say I have to go through "the owner" makes no sense. They never call to give status or anything. It's been a MONTH OF calling all for them to say "The owner decided to sell it" .. they are full of shit with no communication or knowledge. Just TERRIBLE!! Always have the excuse of "we have sooo many units" which is not excusable!! Hey qualified people in there who know what they're doing or hire more people. Horrible experience indefinitely!! read more

Would avoid renting from them. A friend of mine told me they were terrible and a majority of the reviews can confirm. I had been trying to get in contact with a leasing agent for almost a week after seeing an apartment. I left several messages and emails and finally got so sick of not receiving any responses that I went up to their office. After speaking with a leasing agent for a few minutes, she let me know that the apartment I was shown was rented for the following year. She asked who showed me the apartment and I couldn't even say as he was sitting directly behind her and I didn't want to get him in any trouble. They wasted everyone's time. Even in just the 10 minutes I sat in the office, they seemed absolutely disorganized. As I'm sitting there, they begin talking negatively about one of their employees and make no efforts to do so discreetly as I'm sure the entire office heard. I understand it is a busy time of the year for leasing agencies but this ENTIRE experience was very unprofessional from start to finish. I am feeling lucky to say that I definitely dodged a bullet by having things fall through with Hometeam Properties. read more

If you're planning on them as a leasing company, look elsewhere. They are rude, unprofessional, and don't care about their tenets. I have had multiple issues with the parking spot I was assigned( and pay way too much for a Month) and they are refusing to answer my calls or call me back when I leave messages. The staff in general is very rude as well. The emergency maintenance line does not work, you will be on hold forever. My mail has been given to the wrong tenets (and I've gotten their mail) and to fix it they told us to send it to the company office?! Because that fixes the problem, not. Lastly, I had a problem with rent one month and tried to call them about it beforehand and they did nothing about it. Please do yourself a favor and pick somewhere else. These apartments may look nice but are small, overpriced, and with the staff treating tenets like they do, not worth it! Don't give them your money. read more

You might be a potential renter thinking, how bad can it really be, well let me say I had the same thought and DON'T. I KNOW CAMPUS HOUSING IS COMPETITIVE BUT AVOID. This place seems nice and helpful because they respond to calls and maintenance requests quickly, but if you have any actual problems, you will see quickly how they cut corners, blame you for problems well beyond your control, and never fix the root of the problem. Our basement (which was advertised and leased as a bedroom and where a roommate lives) floods every time we get heavy rain. This has happened since Hometeam has installed a sidewalk that runs up to the side of the house. For almost a year they have come up with false causes "the A.C.," "the gutters," etc. Meanwhile, it floods in different places every time and the floor is now completely humped and uneven in many spots indicating buckling. They have never laid out a plan to stop this or done anything to address the foundational issues. I'm sure once we move in a month they will continue to take advantage of the next group of student renters. We have also had issues with drain flies which are present any time it is warm and besides sending an exterminator the real cause, still water, has been ignored. Would not recommend. read more

Awful! A bunch of kids running the office who have zero idea what they are doing. Takes days for them to get to issues! Overpriced, non-communicative, and keep adding to their pile of homes which lessons their Maintanence availability. All they care about is money, I would NOT recommend. read more

If you can avoid renting them, do so at all cost! It takes months for them to get to maintenance requests taken care of. There is mold growing all throughout my house because they improperly installed cheap air conditioners. Now they are starting renovations for next years tenants during finals week! There has been a construction crew here since 9 am, it is now 7:30 and they are still banging away. Hometeam is the least considerate rental company when it comes to the needs of their tenants who pay way too much to begin with. read more

To prospective tenants: for your own safety and quality of living, please avoid leasing with them. The previous landlord sold the apartments I live in to Hometeam so I had no choice but dealing with them. They do not reply to emails at all, and it takes 3 weeks to months for the maintenance to come fixing even the smallest problem, and sometimes not completely solve the problem. The winter's coming soon and the heater in my apartment is still not functioning. I'm not trying to say that the employees there dont care about the tenant. However, THE COMMUNICATION WITHIN THE COMPANY/BETWEEN THE EMPLOYEES AND THE TENANT IS HORRIBLE. I noticed that a few months after buying over the property, some Hometeam employees were still unaware that they owned the property - and they refuse to help even when there is potentially an emergency. The maintenance people from a third party are nice but obviously Hometeam often fail to communicate correctly with them the problem they need to work on, or whether I have given permission to enter the unit. I will definitely move to somewhere else next year. read more

Hometeam Properties is charging $2,344 to "sand, buff, and coat" the hardwood floors in a home I rented. There were no major damages to the floors and only minor wear and tear as is expected. In a typical residential lease normal wear and tear CANNOT be charged as damages. Hometeam Properties is extorting their lease to charge for the complete re-do of the floors. They are crooks and should not be rented from. read more

Tl;dr- Worst rental company, lease contains illegal terms, only cares about money, preys on young college students, unprofessional and unethical. Hometeam Properties is the worst rental company I have encountered, they have no care for any of their tenants and only desire to take your money. Myself, along with three other roommates, came upon Hometeam while searching for a house near OSU. The company at first, was friendly and was willing to help us find the right home. During one of the showings, the realtor was rude and proceeded to give her negative opinions of my friends and even called one of them "creepy" and "weird". Ignoring such comments, we decided to go ahead and apply for the house that we viewed, once approved, we placed our security deposit then obtained the lease for review. (They required the security deposit before we could review the lease.) The lease Hometeam provided was reviewed by our attorneys, who after reviewing the lease, informed us that the lease contained many ILLEGAL terms and we would be fools to sign such a document. We contacted Hometeam about the lease and informed them that we would only sign if the illegal terms we changed to be within the limits of the Ohio Revised Code. Hometeam did agree to change SOME terms, but when we received their changes, only a few changes were made and they still insisted upon illegal terms. This lead us to the decision to not sign the lease and back out of renting the home. We informed Hometeam that we would no longer like to rent from them, also informing them that we would like our security deposit back. Hometeam then refused to refund us our money, claiming that we gave them a holding fee and that since we did not sign the lease, they were not required to give us back the $1600. We then proceeded to Hometeam's office and demanded that they give us the money, as the receipt they gave us stated that the money was a security deposit, not a holding fee. We threatened to sue for our money, but Hometeam still ignored our request, only when out attorney went to their office and informed of them of our intent, did Hometeam agree to refund the money. If you are looking for a rental company, DO NOT rent a home from Hometeam. read more

My family and I have been living in a Hometeam leased property for 2 years. They are very sweet if you want to rent from them, and extremely helpful. Once you signed a lease, the quality of their services declines. I found that the longer I stayed in the property, the less responsive they became about my repair requests. The final request, fixing a broken basement window shield, never got fulfilled untill I left the property. When I submitted my notice, they would show the property at very inconvenient times, despite me asking them not to show between 4-6 pm weekdays because we are a family, I like to be present during the showing since all my personal stuff is spread around, and that is the time I feed my children dinner. Furthermore, they did not respond to my email communications. So in summary, they were very nice to us when we wanted to rent the place, but then became progressively bad after we rented the place, and very bad when we decided to leave. read more