Julie the manager at this location is fantastic, Bailey and others are always top notch…read moreprofessional and kind. Decent competitive prices. Great value. Trusting a place to protect your valuables can be stressful. These folks have a gorgeous, clean and well run facility which is heated and can even accept a package for you. Very highly recommend.

Very helpful and super friendly. The folks that run this establishment are conscientious of securityread more

What caught my attention in the first place was that online they had some sale prices of $79 a…read moremonth. So I snagged that on the 10x20 with climate control. However, when I arrived, I was told that oh your reservation just expired and we can't see anything that comes anywhere close to that price. So then they set me up with the unit for 111 a month. Now I had been unit shopping and had a unit across town and had ended up bailing out of that contract to come to this one because of the difference in price. So that was a pretty effective bait and switch? When I actually arrived to put my things in the storage unit, I had checked in in person I had gotten the gate code sent to me. However, there is a lock ex handle on the door of the unit. I spent over 25 minutes trying to make phone calls with movers costing $150 an hour waiting by. Apparently nobody knew even what kind of lock there was on the door. There was hard to get them to understand that there is actually a handle like you would find on any sort of door and not the slidey thing that you put your cylindrical lock into. Being unsuccessful in getting anyone's attention or any way to access my unit, I had to call U-Haul crosstown and get two, 10x10 units which each cost $139 a month. So I'm more than doubled my expense for storage and remember I'm paying $150 an hour with movers standing by and I've now got to pay them to go all the way across town and get checked in at another facility. If best box had any inclination towards his customers at all it would pay me back the expenses of getting checked in which are more than what they advertise. And really they probably owe me some money for having movers standing around for an hour and for having to last minute switch to a unit that cost twice as much because they failed to allow me access to unit I had rented.

In February, we rented an outside storage space from the "Storage Place" on 3rd Ave. I believe they…read morealso have an office on King Ave. We needed somewhere to park our brand new (2019) Aero cargo trailer that has never been pulled further than 20 miles. We were assured we were making a good choice as there was cameras, gates, and 24/hr locks. Last night, 4/12/2019, we went to pick up the trailer. Upon arrival we noticed right away the trailer had been moved over, and there was a new camper very close to the trailer. Upon inspection, we found that there was a ball hitch in the trailer's hitch, which should not have happened as the hitch was locked. Someone had "hit" the lock to get the new ball hitch in, and broke the lock, but still couldn't get the ball hitch off so LEFT IT ATTACHED TO THE HITCH. The jack stand on the trailer was broken in two. The bottom part was thrown underneath the trailer, and some pallets had been piled under there alone with some boards to keep it from falling. The cable for the lights was pitched and pinned underneath these pallets. This was obviously not the work of a thief, as they would have just stolen the entire trailer. I requested Andy, who is supposedly the manager at the storage place, to reimburse me for a new jack ($84) and a lock ($12). He told me "there's nothing he can do and he just walked through there yesterday and it was fine", and then harped on me for not purchasing THEIR insurance. We have insurance. It has a $500 deductible which would have been conducive with theft, loss, and damage that would have been "accidental" but a broken lock and a broken jack to "move the trailer over" was the LEAST we expected, because we were told the trailer was secure. As for his cameras, he NOW tells me that "he doesn't think the place where the trailers are parked are close enough for the motion detector to set off the cameras" which is quite funny as he was reassuring when we rented the space that the cameras were there for THAT PURPOSE, to secure our (and other renter's) items. I'd be very wary before I rented any spaces at all from the Storage Place in Billings, MT.

extremely unprofessional. When we signed our paper work for our unit we told the secretary we…read morewould be back in a day or two to put our stuff in our new unit so it would temporarily be empty. When my husband and I came back we had drove from Laurel in the rain with our belongings loaded in two different vehicles thinking it would only be short term to find that they had put a lock back on our unit without contacting us first so we had no way of being able to quickly put our stuff away and there was absolutely no one for me to get ahold of in an emergency to get the lock they had put on our door off. I attempted to contacted the manager about this and he insisted the next day "he at least, tells all of their tenants that they lock their units back up if by the evening no one has put anything in them" Well we didn't have him! We had been told we could come back whenever; it was our unit. The next issue is not being allowed in to access your own belongings after 9pm. We all know how moving goes when you're working. Late nights. So this is another giant inconvenience. Needless to say we won't be storing there again.

I've rented several units over the years at Lock & Guardian as my business requires me to do so…read more Sari at the front desk has been exceptional to deal with. Very friendly, but more than anything she runs a tight ship and security is the number one thing.

Outstanding service. We even left the keys to the unit in North Dakota when we drove to Billings…read moreto specifically get some belongings out of the unit. The customer service line was so helpful - she advocated for us to get someone out to get us into our unit even though it was kind of against their rules. It turns out the guy that came just lent us a lock until we were finished with the unit. The unit, and whole business, was clean, well lit, and easy to access. Thank you!!

Moved the heaviest piano in the universe out our deck and down a long flight of stairs with no…read moredamage. Very professional job. Right on time also. Highly recommended!

Extremely professional and so friendly!. Nate was fast to respond with a great quote. James ran…read morethe show the day of the move and was perfect. They did everything perfect and I highly recommend.