PART 2
At this point thing start to get better. I make a phone call again and actually get a call back. I go over all of the issues and I am told someone from the maintenance crew come by and handle the issues I am having. Cool! The guy shows up and all he can do is look over the room and shake his head. It seems this is a regular occurrence, they have the room built and then send someone with 25 years experience in to do all the clean-up work. It took him a full day just to fix the doors! This tech had to completely take the doors out of the door jam, cut them, and drill them to make them fit properly. One funny note on attention to detail on the doors. The install guys put the door knobs on backwards. Yes really, the key was on the inside. How do you not notice this? Anyhow, he took care of the first round of issues for me, and I was actually happy thinking it was almost over. About a week goes by and it starts getting foggy at night. I woke up to find that the rain gutter was at such a slope that all of the water ran to one end (the end with no down spout) and was leaking out the end, running down my stucco and onto my main breaker panel for the house. So what do I do? Make a phone call, no answer. Make another call later in the day, and was told I would get a call back and didn't. I called again the next day and finally scheduled another visit. Why was the end of the gutter leaking? The end cap didn't have any caulking. Attention to detail guys, come on! Along with the gutter leaking it was crooked. The guy did his best to make it look good (which it does now). Two days or so go by, and there's another water leak. Well, half of the gutter finally filled up with water and started coming down the other side by the down spout. There was water wicking in from the roof line, and then making its way around the gutter and coming out underneath it. What caused this? Attention to detail, no caulking on something that holds water. So at this point a different guy comes out, since he's the one that's got the water leaks down and he's the man for the job. He comes out and spends half a day just with butyl tape (sticky rubber tape that pretty much bonds to anything) and a caulking gun. I'm glad that he came out because he went over the whole roof again; re-did what the other guys did. I'm impressed, there are no leaks. You might be thinking now, What about the angle on the rain gutter? Yeah, it has a little angle to where water just sits in it, but that's resolved now. Aside from ripping the whole gutter off, he made an insert that dropped in to the gutter that started at about 1/2" and tapered down after about 6'. I'm good with it, the water runs off the roof, into the gutter and out the spout as it should.
In closing, I would like to give you a couple pieces of advice. When a customer pays you, and then calls you to have things fixed call them back; super frustrating. Next, your "Maintenance Crew" these guys should be the ones that run a crew. Clearly some of the guys you have hired aren't the most experienced. I don't hold anything against them, you should be training them. It's called OJT; On the Job Training. You have the guys that know what they are doing, so why not put them in charge of jobs and train the younger guys? It only makes sense, when the job is done it's DONE. No need to have a separate crew come back and clean up the mess. I can see small issues here and there, but all of this right away? No way. My opinion is if you pay good money to have something built, you should get quality out of it. The old saying "You get what you pay for" sure didn't apply here.
UPDATE NOV 2015
One of the wall panels has come loose, and there is a gap in the panel. This is creating a draft, and I can see from the inside to the outside! The panel was cut so short that none of the screws are biting into it to hold it in place. If it were me doing the repair, I would pull the window and replace the entire panel, who knows what the fix will be. read more