I absolutely HATE doing this, but I also don't appreciate this lack of respect. I had Chris come out and give me an estimate back in May 2020. He did. And had been the ONLY roofing company that came and did NOT try to up sale me for a new roof. I took him for honest! WOW! I was hooked right then and there. I had found my Roofer!! or so I thought.
Being that I had other things that had to be dealt with such as a plumbing fiasco, and the need to update the electrical system. I was slowly getting back around to the roof by Oct.
This year has been anything but normal, by any means.
I have found more con's than legit service providers!! A very expensive lesson to learn.
I dug out my estimate for Golden State Roofing, and sent him an email.No response.
Now before I get going too far down this recount - while waiting for my estimate back in May, I really got frustrated. It seemed to take Chris extremely long to get back to me. I was at the point to throw in the towel back then. But having more projects on my plate than I really could handle at that time, I let it slide.
Coming back to Oct/Nov 2020, I emailed him letting him know that I was ready to move forward with the repair.
Weeks go by, without a response. No email/call.
My dad used to have a roofing company. It's hard work and it can get overwhelming, in the seasons.. i know.
However, the one thing besides honesty that my dad stuck by was 'communication'. He said it was better to answer than not. Business can dry up without proper communication.
As he stated back then, it is the customer that makes the business run successful. Not the owner or the workers, but the customers.
Without the customers, there would be no business.
I decided to reach out to him, after our 1st rain a few weeks ago. He answered, and after speaking for a few minutes remembered who I was.
He said he'd need to look into his notes when he got home that night and would call me back at the number that showed up in his cellie the next day, some time. Well, that never happened. I hate this! I hate being brushed under the rug. I just don't understand why people do this.
I made up my mind, "who am I to make you come out and fix my leaky roof". I won't force anyone to help. I need reliability!
So I began to call out other companies to gather estimates again. I had a horrible experience with to nitwits on my roof stomping on the tile and one of the hippo's while kicking my tiles back into place, broke 2.
I was livid. Said hippo, proceeded to turn around, after he figured out I had been watching him, and tell me "you have 2 broken tiles", I laughed, not because it was funny. But the audacity of this cow on my roof. He got caught kicking the tiles and bold faced lied how they were broke. I told him that ''NO! I don't or didn't have broken tile" until he showed up.. My gosh! where do morons come from! And how do I seem to find them..
I decided it was in my best interest to call Chris again. Let go of the anger I had of him, not following through on his word. Giving him every excuse in the book. Well, I did. I had to jiggle his brain as to who I was. I didn't rub his nose in the fact he had dropped the ball.
As long as, my roof got repaired the right way, none of the other mattered.
He told me he would call me back the next evening, to tell me closer to when he could get to me.. but at that time, told me 3 weeks.
Now that he has once again skipped the call, it leaves me unsure of whether or no he actually has me on his 'to do list' in 3 weeks down the road. I don't know. Being that he hasn't kept his word with me yet.
I absolutely HATE putting up a review like this. But as I walk into my kitchen and hear the wobble of a tile that was not properly replaced by the nitwits that broke 2, from a different company. I know I cannot wait to see, IF Chris has got my back or not.
I literally have an emergency and I have no other choice than to weed through all these con's again to find someone equal to that, that I thought I saw in Chris. I guess I expected too much.. Like I stated, he gained my trust and respect when he didn't try to up sale upon our 1st meet.
He reminded me of my father in which he had integrity, a good heart, he is humble and kind. He's genuine and not like the rest.. in character
but this lack of communication is, his downfall. Which leads me back to lack of trust. I hope no one else, winds up in the same boat waiting on Chris to respond. I know I have to have someone out soon. The winds that have picked up, are horrendous! And listening to the tile wobble back and forth next to my skylight, makes me all kinds of uneasy. Though that error is not his fault, it's just the my push to move on.. knowing I cannot trust someone who doesn't keep his word. Crap, an email would do..
I won't bother the man again. I don't feel as though I should have to pester anyone to do a job for me.
I am truly more than disappointed!! read more
