Mid September, my husband and I entered into a contract with Supreme International for a beverage bar that included cabinets and a quartz countertop. This was a custom project that we designed with their sales personnel. We put 60% down and were told that there's about a two-week turnaround for installation. A few days after we paid the initial deposit, we got a call from the saleswoman saying that the two drawer cabinets that we wanted did not come in the imperial blue and asked if we wanted to switch to a different color, we said no. The second option was to change from a two drawer to either a three drawer or a cabinet with two doors. We really needed pull-outs so they said they could do two pull-out drawers inside a 30-inch cabinet. We said ok. After about 20 days, we started to call wondering about installation. We were told that we'd have to wait until the installer came back from vacation, which added another 2.5 weeks. We finally got a call and were asked if we could install that day (almost 6 weeks later). The installer came and installed two cabinets, but NO pullouts, and the cabinet with doors was NOT 30 inches. I called and let them know, and was told that the original salesperson no longer worked there, they did not know any information about a 30-inch cabinet, that the pullouts were back-ordered, and that my countertop would be installed after someone came to measure (within a day or so) and also it would take another week after the measuring for counter installation. Installation of cabinets occurred on Monday. No one called or came so I called AGAIN Thursday morning. I was told that I needed to come to pick out another countertop because mine was cracked. My husband and I went the same day to choose a new countertop but for every quartz or stone we chose, we were told we couldn't have it because the price point wasn't the same. The stone that we originally chose was half a slab, the one they claimed was mine, was cut into and cracked. The countertop must have been sold to someone else because the one they said was mine was not what we picked out. The manager, whose name is Rhaki, was not accommodating at all. She would only allow us to choose from a small number of countertops, only remnants which was difficult because we needed a certain size. The remnants that matched our decor were too small. She would not cut into a bigger slab even if the price was comparable because my project didn't matter enough. Not only that, the pullouts were NEVER initially ordered (not back-ordered) so they lied. The manager did not take responsibility at all, and instead, bad-mouthed her former employee, put the blame all on her, instead of honoring the contract that I've already paid 60% to. So I DO have cabinets (no 30 inch), no countertop, no pullouts...I would not recommend this company to anyone. None of the issues were customer errors or faults. Beyond frustrated and sorry I spent my hard-earned money at this establishment. read more
