This company withheld $200 from our damage deposit because the toilet paper holder in the bathroom…read morefell off the wall, citing that repairs are necessary. Toilet paper holders at $14 at Home Depot. If they are paying their handy man the remainder of that cost, they need a new handyman, because that hourly rate is crazy. We lived in an apartment managed by this company for 2 years, and maintained a clean unit, always paying rent on time and communicating quickly with management whenever they needed access. To receive our damage deposit back less $200 for a TOILET PAPER HOLDER is asinine. Do not rent from this company, they will look for ways to leech money from you

Have been using Astoria for 12+ years. Property managers have been great to deal with. They stay on…read moretop of things. If they don't know something, they look into it. I've heard lots of horror stories with property managers and glad we deal with Astoria.

Please review, my review...if Yelp is not going to recommend my review then I rescind it. If Yelp…read moreis going to suppress negative reviews, then Yelp is totally useless.

I'm glad to finally open up and let everyone know how horrible this company is. When we moved in to…read moreour rental in Penhold. The previous tenants left it dirty and disgusting with many issues wrong with it. The owners of the house were very cheap and did not want to fix the issues at hand, so it was slowly done over time. Myself and my husband started getting sick from the house and we couldn't find out why....turns out there was black mold! We knew it wasn't safe to live there and had to break our lease due to health concerns. They ended up renting it out before we left so we didn't pay the cost to break the lease, however, they charged us $700 for cleaning. This was absolute nonsense as we left the house sparkling clean, they just wanted to be picky with dust on lampshades...absolute nonsense! The lady doing the inspection was absolutely rude as well. Everything was complete and utter lies written on the inspection report, it was just so they could steal money from us. By the way, we came back to the house to get my other vehicle and never once throughout the night did a cleaner come before the next person moved in. They are liars, scammers, and they have now put a second tenant at risk health wise with the black mold in the house. I have notified AHS about the health hazard that that house is. Do yourself a favor and go with another property rental group...these guys are SCAM ARTISTS, LIARS AND THIEVES!

Excellent company to deal with. Unfortunately our complex has gone with Ultimate property…read moremanagement. Worst experience ever. Keystone Grey was easy to deal with and entirely ethical. Gas I miss dealing with them. Village Square "H" Now in the hands of an unhelpful bunch.

Terrible company. We own multiple units managed by Keystone, and since transitioning from another…read moreproperty management company, our documentation has repeatedly been addressed under a name we do not recognize. Despite providing supporting documents, our files still have not been corrected, and we continue receiving communications addressed to this unknown individual. They also do not respond to service requests or phone calls. This has been the worst customer service experience we have encountered.

Scammers and slumlords. They will lease for a year. Increase the rent far beyond what the dump is…read moreworth. Then they sell, where new owners will evict you along with the entire building. Renovate and double the rent again. AVOID these predators. When I moved in there was mould from a flood in the apartment above. The flood happened when I was not even living there yet. Then the scumbag building manager wanted me to use my insurance to pay for the damages.. AGAIN AVOID!

I am currently backing out of a condo sale because I can't invest in property that is managed by…read morethis company. They were unprofessional 10 years ago when I last owned property in Calgary, and sadly, to this day they have not changed. I have had lengthy convos with other investors, and the common agreement is to never purchase when a building is managed by Emerald - condo owners take note. Their reputation is so poor that they scare buyers away. You can never get a response from them, and they always manage to act like they are doing you some sort of favour when they actually follow through on their job. It's their job - a mutual agreement wherein a person pays them money to work. Not a favour, an actual job that they seem incapable to do. It's ridiculous. Message me for more info, but I would stay the hell away. It's really sad too that they spend their time and resources padding their reviews with fake high ratings - like, you know that you could use that time to actually work and help your customers, right? Then maybe, just MAYBE you could actually have positive reviews? I sincerely don't understand the mentality of this company, I think the owner needs to deeply reflect on what the hell they are doing with their life. Check out any positive reviews, and you'll notice a pattern where the "person" has only reviewed one other place (typically a random pub) and Emerald - it's so grossly fake that it's almost laughable. Seriously, just do your GD job. Super negative, has always been, and continues to be. Efff Emerald, stay away.

Reading some of these past reviews, I tend to disagree with the comments stated concerning service…read morereceived from Simco Management. I had the pleasure of dealing with Iman Ghounash, Manager, this past week, re a problem that occurred with my April condo fees. Iman was very understanding, professional, congenial as well as helpful and in my estimation, she deserves credit for the way she handled the matter. Simco is a relatively new management company as of March 2026 that oversees Legacy Gate residents and can honestly state, they are doing an excellent job. Thank you Iman and sincerely appreciate you taking the time to call me personally in order to rectify this situation. With fondest regards Cindy M

I would rate a zero if I could. And very clearly most others agree. After owning multiple…read moreproperties with multiple management companies in Calgary, I can easily say this is the worst. I will be strongly recommending to the board that we change managers - absolutely dismal service, zero responsiveness, high fees just to be ignored, and problems that go unfixed for years at a time. I am not a tenant, I am an owner of a unit in a building they "manage" and that still doesn't get any response. Pick ANY OTHER MANAGEMENT COMPANY. SIMCO IS THE WORST.

Even after getting an official document directly from the hearing officer that presided over our…read moreRTDRS case, stating that I complied with the order and do not owe power properties any further payments, they are STILL not giving me back my damage deposit. Be extremely careful if you are choosing to work with this company, I am probably going to have to enlist the help of a civil enforcement agency just to get them to honour what the RTDRS has ordered them to do

Its 8 months that I rented a place, and from day one it was documented that the kitchen cabinets…read moreand walls required painting. These issues were noted in the property manager's report with photos, and I followed up multiple times by email. Despite this, the repairs were not completed for months. Very poor responsiveness and accountability from a professional property management company.