purchase a controller from them for a Zoomer. It didn't work so had to return it at my expense…read more when they received it back they called me a couple of days later saying that I didn't send them back the same controller. The one I sent them was the one I sent them but they refuse to replace or refund my $299. (would prefer the controller as I need it). Crooked company avoid.

I purchased a scooter that I wanted the same year model but was sold a 2025 model. I was very clear…read morethat I wanted something brand new not something that has been sitting on the shelf since 2025 and was sold a 2025 model anyway. when I explained this the company was unwilling to exchange it or for me or to return it. I only had it one week not even thirty days. very disappointed. I guess I have no choice but to keep what I have. thanks!!

I had to get a ramp installed right away because my husband was suddenly set to be discharged from…read moreskilled nursing rehab and we were told he would be required to have a wheelchair with access. I sent a message to AmRamp over the weekend and received a follow-up within 24 hours by Jocelyn. She made sure the best place for the install and got everything set up before his release date. David contacted me to make sure I knew what to expect and made sure I knew a ramp prescription may help me with some of the bill - which I was not aware of. And finally Zack did the install by himself within 2 hours and the setup is perfect on our garage. I am very thankful for the customer service they provided in the midst of a difficult situation.

From the owner: Amramp is the nation's leading source of accessibility solutions. Our goal is to make your life…read moremore accessible. We provide both commercial and residential wheelchair ramps to make access easy. We also have a full line of lifts including chair lifts, pool lifts, spa lifts and stair lifts. Let us help you be more mobile! In Eastern North Carolina, we are a locally owned and operated company with a fully stocked warehouse in Raleigh, N.C.. Amramp of Eastern North Carolina's mission statement is "We will treat every client with the same loving care that we would treat one of our family members. We will strive to find the safest, most cost-efficient solution for your accessibility needs."

First rate product & customer service. I found this service online - was looking for a power wheel…read morefor a family member.The set up was easy over the phone -including payment - however due to unfortunate circumstances I had the wrong hotel for delivery of the power scooter-was able to get it picked up by a private person from Raleigh NC to Greenville NC while communicating the situation with this company.The customer service & support was phenomenal- the representative was understanding- no hassles - I was able to get the power scooter back to Raleigh on the designated day & time The scooter itself was amazing- just the right size -pristine - no charge necessary over a 3 day Church Convention- easy to maneuver- not bulky - had a small attached basket.My family member was happy with this product & functionality & that made me happy. I look forward to using this company again if need be.

Closed weekends. No troubleshooting guide or ability to call anyone for help. Critical needed info…read morelacking on drop off. Early return due to inability to use equipment. They don't pick up. Argumentative w customer on return! Poorest cust service ever.

Great company. Friendly service and wide range of products.read more

My question was about a dual purpose rolator and I am very surprised that you didn't understand my…read moreemail regarding that. I wanted to know if there is a choice of color or if they are all black. Also, if I go down this week will I be able to pick one up? I have a prescription for it from the doctor's office. So, is that hard to understand? Sincerely, Nancy Auclair 910-568-5636

Mr. Ryan is an honest, intelligent and hard working American that speaks clear and fluent English…read more This is important to me, I am older myself and I have moderate hearing loss. I hightly recommend his services. Edward Fey

Bill Ryan from American Mobility was able to install a Stannah stairlift for us on very short…read morenotice. Quality product, expert installation, and reasonable price. Bill basically did exactly what he said he would. Highly recommended.

The service department is great, they are reliable and don't over charge. My family members car had…read morebroken down on Christmas Eve, they re-opened their shop and rented us one of their wheelchair accessible vans. Outstanding service, highly recommend.

Best shop EVER! Kind, helpful, friendly, will save you money at every turn...and this is not a…read morebusiness flush with cash! They do it because they care about their customers. I've bought one UpWalker, one manual wheelchair, and one mobility scooter with them. Grateful for all their support for ALS too!

This is hands down THE BEST place to go for mobility needs!!! Adam, the technician, was in my home…read moretoday to change my worn out tires and battery. He is so awesome!!! He always listens to me and answers all my questions and he put me in the scooter for a test drive before he left to make sure everything was working well. I don't know any other mobility place that provides the after purchase services Step Ahead Mobility does. Nobody. And then there is Dave, the owner. I met him about 4 years ago. I had purchased my first mobility scooter online and it was ok. Honestly, I was new to disability and didn't know there were places like Step Ahead Mobility. Dave changed my life - literally. He spent quite some time asking me questions, trying things out, etc. I love my mobility scooter from Step Ahead. It fits me. Much better process than ordering online. I'm very thankful Adam and Dave are there.

Jessica is very good at what she does, answering all of my questions and very polite, Thankyouread more

Jessica was a great help during this process. She was very kind and answered all questions in a…read moreprofessional manor.

Billing is horrible. Every time I get a bill I have to dispute the amount. Their billing is…read moreoutsourced overseas and they barely speak English.

Honestly, at first this place was our saving grace, but recently it has been our worst nightmare…read more The went from giving my very ill husband all the oxygen he needed, to all of a sudden he can only get 12!!! Pretty much throwing their hands up and saying we don't care if you can breath these are our "rules" The concentrator just isn't enough, so he has to use the tanks when he gets flare ups, anxiety/panic attacks, and moment where he absolutely cannot catch his breath. And AGAIN starting this week, we cannot give you anymore. I have reach out the the adapthealth company. Hoping and praying this gets resolved, because we take breathing for granted. When that ability gets taken away from you and you depend on oxygen tanks to breath and in turn depending on a company to supply you with it and they decide not to allow you what you NEED. Its NOT ok.