purchase a controller from them for a Zoomer. It didn't work so had to return it at my expense…read more when they received it back they called me a couple of days later saying that I didn't send them back the same controller. The one I sent them was the one I sent them but they refuse to replace or refund my $299. (would prefer the controller as I need it). Crooked company avoid.

I purchased a scooter that I wanted the same year model but was sold a 2025 model. I was very clear…read morethat I wanted something brand new not something that has been sitting on the shelf since 2025 and was sold a 2025 model anyway. when I explained this the company was unwilling to exchange it or for me or to return it. I only had it one week not even thirty days. very disappointed. I guess I have no choice but to keep what I have. thanks!!

I had to get a ramp installed right away because my husband was suddenly set to be discharged from…read moreskilled nursing rehab and we were told he would be required to have a wheelchair with access. I sent a message to AmRamp over the weekend and received a follow-up within 24 hours by Jocelyn. She made sure the best place for the install and got everything set up before his release date. David contacted me to make sure I knew what to expect and made sure I knew a ramp prescription may help me with some of the bill - which I was not aware of. And finally Zack did the install by himself within 2 hours and the setup is perfect on our garage. I am very thankful for the customer service they provided in the midst of a difficult situation.

From the owner: Amramp is the nation's leading source of accessibility solutions. Our goal is to make your life…read moremore accessible. We provide both commercial and residential wheelchair ramps to make access easy. We also have a full line of lifts including chair lifts, pool lifts, spa lifts and stair lifts. Let us help you be more mobile! In Eastern North Carolina, we are a locally owned and operated company with a fully stocked warehouse in Raleigh, N.C.. Amramp of Eastern North Carolina's mission statement is "We will treat every client with the same loving care that we would treat one of our family members. We will strive to find the safest, most cost-efficient solution for your accessibility needs."

The service department is great, they are reliable and don't over charge. My family members car had…read morebroken down on Christmas Eve, they re-opened their shop and rented us one of their wheelchair accessible vans. Outstanding service, highly recommend.

Great company. Friendly service and wide range of products.read more

My question was about a dual purpose rolator and I am very surprised that you didn't understand my…read moreemail regarding that. I wanted to know if there is a choice of color or if they are all black. Also, if I go down this week will I be able to pick one up? I have a prescription for it from the doctor's office. So, is that hard to understand? Sincerely, Nancy Auclair 910-568-5636

First rate product & customer service. I found this service online - was looking for a power wheel…read morefor a family member.The set up was easy over the phone -including payment - however due to unfortunate circumstances I had the wrong hotel for delivery of the power scooter-was able to get it picked up by a private person from Raleigh NC to Greenville NC while communicating the situation with this company.The customer service & support was phenomenal- the representative was understanding- no hassles - I was able to get the power scooter back to Raleigh on the designated day & time The scooter itself was amazing- just the right size -pristine - no charge necessary over a 3 day Church Convention- easy to maneuver- not bulky - had a small attached basket.My family member was happy with this product & functionality & that made me happy. I look forward to using this company again if need be.

Closed weekends. No troubleshooting guide or ability to call anyone for help. Critical needed info…read morelacking on drop off. Early return due to inability to use equipment. They don't pick up. Argumentative w customer on return! Poorest cust service ever.

Jessica is very good at what she does, answering all of my questions and very polite, Thankyouread more

I had a good experience with a woman named Jessica when I called. She helped me with my questions…read moreand concerns and resolved my issue. A company with good customer service goes a long way!

Josh Nech is the owner and president of Olde North Stairlifts and Mobility -…read morehttps://oldenorthstairlift.com/ In early June 2025, Josh installed a Pinnacle SL 600 for us in our townhouse in Durham. Josh is a very systematic, extremely organized one-man band. He transported the parts and pieces of the system to us and did the job of putting in the track and setting up the chair system in about 2 hours - add an extra hour for the work entailed in putting up safety bars at the top and bottom of the stairs to assist "passengers" in getting on and off the chair. Josh did a deep dive into these stairlift systems when he became interested in building a business installing these things and selected a premium, top-of-the-line chair and track as his product of choice. Though our staircase is a simple, straight staircase, he has deep experience with all manner of complex stairways that aren't always linear. He does his own troubleshooting, test drives the chair, gets the system dialed in to exactly where it needs to be in order to function precisely, responsively, and safely. And he is capable of briefing owners on the ins and outs of the system - on the best way to care for the product, on safe operating procedures, on owner maintenance for a system that is, as I see it, designed to be stress free for the user. It doesn't require deep cleaning care, has built in ways of functioning even in a local electric power blackout, and very quickly made out lives so much easier. He stands by his product, and is truly a polite, friendly, dedicated business owner - and a guy with some great tools geared to making the job of installing these chairs one that he does with confidence and care, quickly and cleanly. He explains every piece and part of the product, and spells out how to use the chair safely - though he wasn't quite prepared to accept a suggestion for a codicil that would specify grandkids can't regard this device as their own, personal space ships . . . I recommend Josh Mech and Old North Stairlift and Mobility unreservedly.

We recently purchased a stair lift and custom wheelchair for my wife. For families who need this…read moreequipment, life is already incredibly challenging and stressful. The last thing you need is one more battle. For that reason, I highly recommend Stall's Medical. Our experience was a true pleasure. Keith and Cason did everything they promised and ensured our delivery and installation was timely and well done. Most of all, we appreciate their continued followup to make sure everything is dialed in and adjusted to best fit my wife's needs. Save yourself time and anxiety by starting your project at Stalls Medical.

Their customer service is outstanding, after you have purchased an item. Their service department…read morewas especially good. Shirley Hendel

101 Mobility - Raleigh definitely receives our highest recommendation. It was a genuine pleasure…read moreto work with their staff. Everyone with whom we interacted - from the always pleasant office staff, to the gentleman who did the estimate, and the gentlemen who did the installation of a Bruno Stairlift in our Durham, NC home - was professional, personable, knowledgeable, kind, and efficient. Every question asked was answered promptly with just the information needed, and the service received through every step of the process was flawless. George H

Excellent work from everyone involved - THANK YOU! Initial contact, product description and…read morepresentation, in home consultation, follow up, pricing, installation - all exemplary. Well done and keep up the good work. Owner and team worked with us on pricing and timing to prepare for a family member moving in after the holidays. Product quality seems excellent and I feel confidence in the company to service if required. One of the best overall purchase experiences in recent memory. Highly Recommended.