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    3 years ago

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    Pilot Travel Center - The old Wilco pilot still have their DD Donuts Express self-serve kiosk

    Pilot Travel Center

    (9 reviews)

    $$

    On the positive side, right off I-95 South in Kenly, NC! This Pilot Center has an Arby's and a…read moreDunkin Donuts and small convenience shop and public bathrooms. Gas is cheap, can use bathroom, get something to eat. We ordered from Arby's (separate review) Place requires face masks during this Covid time. There are floor signage reminder of 6' distance but who knows whether people adhere to that (some didn't and went different way but were wearing masks), cashier staff at both Arby's and across the other side of Center weren't wearing gloves but how would one do that on the register. Other staff members were. The negative, the bathroom (women) of the three stall, the first was broken, missing door and yellow Do Not Enter sign. It gives a really bad impression though the bathroom was at least clean, had motionless paper towel dispenser, not motionless sink. Not really a negative but amazing what impression gives. Not sure if they work, there were a couple of those massage chairs across of the public restrooms.

    #96/2022 trying they're getting better…read moreI still got a ways to go though this is an older Wilco converted to Pilot a few years back but it has gone through change after change in the post-covid world much more in the negative unfortunately that I've come in numerous times. I'm getting suggestions to review so many of these places so it's a little bit of a catch up I was recently in here about a month ago. I had been avoiding it for quite some time because it got really scummy. Yes it had the Dunkin' Donuts coffee they didn't have the supplies right they weren't making it fresh it was a real garbage pilot half the time to fuel Islands you were lucky to get one or two pumps working that weren't out of order. The bathrooms were funky unky and skunky. Some of it had to do with lousy managers here and lousy employees. I have reviewed separately though the Arby's because even though it's in the building it's not run by the pilot staff. It's a decent Arby's. The reason I'm up in the three stars here though is because it has become average across the board they have got better managers in it is a lot cleaner than what it was and a lot of the diesel pumps are fixed. So we'll just leave it to that for now and we'll see what happens in 2023

    Petro - servicestations - Updated May 2026

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