Today (Thursday 8-15-24) around 3pm they came to my home in Rocky River, Ohio. Window Universe went…read moreABOVE and BEYOND. They fixed both a door and a window. Window Universe will be my first choice for windows. It turns out that they did not install the window that was broke, but they fixed it anyway.

ll start off with this. No gimmicks. FOREVER WARRANTEE. (yea…read morereally) No "Time share" sales tactics. No telling me "My wife had to be there for the initial visit" (That is also a timeshare selling tactic) No Special "back to school pricing" gimmicks. No buy one get one free. No LYING and saying the competition makes inferior windows (Then when you see what Window universe does it is actually better than the other company) I got 18 quotes for work on my house 5 window quotes. so I am tired and cranky. I didnt call Window Universe intially. (my mistake) I had one company (Who I wont review) that was all the way up to getting a downpayment from me. They seemed good initially but I had to fire them when they didnt show up (it was a fourth offence) Too bad. Well I called Window Universe they came out fast. The quoting process was fast. The person (lance) who came out was very personable. Now I didnt realize this but their quote was 1500 less than the other guy I fired. Also Lance is a dialed in person. He called Provia on my door and he told me that the door I was getting was not compatible so we had to switch. The previous guy was going to give me that door with the side lights. (Was it going to even work??) yeah so there was that. The appointment took minutes. We also talked about basement glass block windows. Their prices. Right on the sheet AND they were really good about 1/2 what I expected to pay. So I am going to do that too before the winter. Anyhow when all was said and done Window Universe was less than the guy I almost used and Lance double checked he got the proper sized windows and sidelights. Great experience and I still have 3+ weeks before the windows show up. Ill come back and add some pictures after it is done. I know it is going to be great.

Positive experience from start to finish. Personnel are cordial and professional in demeanor…read more Quality work at reasonable prices. Easy to contact, excellent communication, and fast service. Smoothly resolved an unexpected issue. Amount charged was the exact amount quoted in estimate. 100% recommend!

North Hill Glass is our go-to for window repairs. Reasonable prices, fast service, and custom…read morerepairs are like-to-like. Having repairs come back "like new" speaks highly of the quality of their service. Makes our job much easier and definitely better on the wallet. Highly recommend!

Loved working with Dan and Russ. Such an easy process! I felt comfortable that I was working with…read morean honest contractor that would follow through with his commitment. And they did! The product is great! We ended up purchasing vinyl windows, patio doors and a new front door. Russ was a hard worker, that took pride in his installation. Went the extra mile to make sure I was happy! Hard to find a team like that these days!

Hi Dan! Thanks for another great completed job. Your guys did a stellar job on the new windows and…read moreslider. We're very happy with the end result. Thank you!

They were courteous and polite. Did a good job. I was asked to check if the service was to my…read moreliking. Did inside and out as well as the screens.

Mr. Cates was very professional and arrived on time. He gave me a good price for cleaning my…read morewindows, which haven't been done in a few years. They were bad, now they look wonderful. If I have the need for them to be clean again, I'd be sure to call him again!

Amazing ...... I recommend this company highly…read more They called and were able to come out a day early because it was also scheduled to rain on the day we had previously scheduled.... They were able to it better than my expectations

They did an excellent job! I will definitely use them again to do my windows this fall!read more

I sent a job request and got a call from him right away. He was able to get me a quote super…read morequickly and completed the job sooner than I had ever expected. Next day. Super professional, good to communicate with and did a great job on my roof and gutters. Even sent pictures of before and afterwards. I won't hesitate to use him again in the future.

He completed the gutter clean out job on my house and based on the actual amount of work required…read morelowered his price to fit the actual job. So obviously he is a fair and honest man and I recommend you consider him. The only experience I've had with his work was the gutter clean out.

Fantastic company, both in service and sales. We went through a major flooring renovation in our…read morenewly purchased house. Brandon, our salesman, measured everything accurately and was always available to answer questions . He made sure the job was done perfectly! Michael, Matt, Tracy and the fabulous installers worked as a team , giving impeccable customer service. When a stair carpet fell short of our expectations, Brandon went to bat for us , directly to the manufacturer , and made it right. We will use this company again!

This company has done 3 different jobs for me and I've never had a more efficient, great value, and…read morehelpful company in my home. John is incredible and a great listener. He's super knowledgeable about this trade and helped me figure out what I needed on each project. He was very patient with me. I would recommend this place to anyone.