I am a first time home owner, my parents-in-law gifted my wife and I a new roof when we purchased…read moreour home in 2024. We hired Media Roofing, Owned by Glenn Brant. The home we purchased needed a new roof and also had a ventilation fan to exhaust air. When we hired Glenn, he recommended to have Ridge vents installed. He quotes 4 sheets of plywood incase of any soft spots or damage area's that may need replaced. We asked to have the fan removed "covered over" with the supplied plywood, which he assured us that would be no problem. He promised 10 Year Workmanship warranty. My home has been extremely cold since he installed the roof which was installed late 2024. On the day of installation, his supplier ABC did not show up at the time he told us. When it did show up, one of his workers who was from Guatemala, had an accident occur on my roof. On top of the accident, one of the men's wife with a newborn baby, was in my backyard nursing the baby. They consistently had to use my restroom. In addition to the roof I added gutter guards which Glenn himself installed. Glenn showed up twice to my home. The start date of the install, and the final day to collect his check. When they were done I went up to check my gutter guards which were a premium gutter-guards and noticed how sloppy they were installed. He blamed my gutters for why they looked the way they did. Never the less as a good gesture, he promised he would come back and install gutter clips as he said ice may strain the front stretch of my gutters above my garage. This never happened. His workers left a fullsheet of plywood and extra shingles, which they said they would come back for. They are still there. He has never once kept his word. He consistently will say he will arrive on a date and never shows up. In August 2025, I noticed that the box fan casing, which was supposed to be removed, was still there. Again, he promised a date and again never showed. This past week Wednesday Feb 25th ,2026 I had to go into my attic to install fiber lines for my home network, and to my surprise, the box vent was never covered left completely opened to the elements! He never removed the box vent which caused major frustration ; however I reached out to him yet again! Providing photo evidence of this. The insulation of my attic is wet. From 2024-2026 snow, rain, roofing debris, insects, birds, squirrels were able to nest in my attic. He responded to my text this past Wednesday February 25th, 2026. He would come either Friday February 27th or Monday March 2nd. Guess what! Nothing. He ignored my text today on when we can expect him. I have all of the proof. DO NOT DO BUSINESS WITH HIM!

We have used them twice, once after the hurricane came and the next one to replace the roof on a…read morehouse that was being sold. Both times they were fast, efficient and very cost effective. The inspector of the roof after the hurricane said he had pictures of the damage, but it took him a long time to find the actual repair because it was done so well and blended perfectly. All this and a world class nice man!!!

I began working with Perfect Home Restoration in August 2024 to begin. They were great and…read moreresponsive, assisted with my insurance Company. early 2025 they became unresponsive to multiple forms of Communication and took having to work back channels to get a hold of the owner, Jamie, until she finally reached out to me. I requested a return of my deposit. She responded and said deposit would be returned. We are now over a month from that communication and I still have not received the deposit. I do not recommend working with this company as communication is insufficient and inconsistent and they do not follow through on their promises.

Perfect Home restored my shingle roof as well as my sunroom roof and it all looks great! Just like…read morenew. They even handled all the insurance adjuster interaction so I didn't have to. Give them a call. Your gonna like them!

Crew did good work sale was communicating even on the weekend…read more Repaired a soil pipe within an exterior wall. Crew was professional and once a date was established on time. They are busy, which indicates to me they do a good job for a reasonable price.

I cannot comment on their work because we never even got that far. A GG representative visited the…read morehouse to provide a quote. We followed up immediately, asking for a second (altered) quote to better fit our actual needs. The rep texted back that they would come out the following week. They never came / no contact from them. After I reached out again, they said we were on the schedule for another date, which came and went with no visit or message. After that I could get no response, so I called the company, spoke with another person (who said she would get to the bottom of it)...and I never heard from them again. This group was unprofessional and they wasted our time. Look elsewhere.

Had a small leak. David saw the problem immediately and not only fixed it but brought down before…read moreand after pictures so I could see what the problem was and how it was repaired. Very professional, knowledgeable and reliable. Would rehire in a second. (Repair cost $375)

From the owner: Local, family owned and operated GAF Master Elite Certified Roofing Contractors for shingle…read moreroofing. Offering commercial and residential roofing services. Need time to pay? Ask about 12 Months same as cash!

This company is very reliable and does great work!! They get the job done in a timely fashion. I…read morewould definitely recommend this company.

From the owner: We have been in business for 15 years. We are very experienced in numerous property projects, such…read moreas tree trimming/removal, roof repairs, etc. and thrive on customer satisfaction.

Excellent work without damage to our property. Great communication. Highly recommendedread more

Horrible company. Would give negative stars if possible…read more Due to space limitations we can't give full details or list all the problems, lies, or unprofessional business practices encountered but we'll give the highlights. Contracted with Hinckley Roofing to do tear off and roof replacement on small house. Subcontracted crew only tarped front of house and left other sides exposed. Majority of shingles and debris were thrown off sides and back, not front. Left excessive black marks on vinyl siding and large scratches/gouges on aluminum window trim where shingles hit. Only the front looked mostly okay because of tarp. Siding in very good condition prior to damage they caused. Showed us picture of front with tarp and lied about the rest being tarped until we shared video from security cameras showing shingles raining down against the siding. Their solution was to scrub each streak and power wash the siding, destroying the surface so there were glaring shiny and dull patches alternating across sides and back of house. This was unacceptable to us. Met with them again and were told if we gave it 6 months we wouldn't be able to tell; it would even out. Gave it 6 months and it looks worse. Roof cost just over $9,200. Bids from siding companies were all higher than that amount but Hinckley would only offer half the cost in credit for damages. Said anything more would be unfair to them. When we didn't accept their offer, we were told they'd put lien on house and we could work it out with their insurance company then. Deadline for filing valid lien had passed after so much time but they would file anyway. The only way we could get lien removed then would be to hire attorney and file a lawsuit to have lien invalidated. We opted to take their low offer and be done with them.

What began as a straightforward replacement project--one that reasonably should have cost in the…read morerange of $15,000--has turned into an extremely disappointing and costly experience. Not only did the project escalate to just under $23,000 with the original contractor, but due to ongoing issues and incomplete or unsatisfactory work, we were forced to hire additional contractors, bringing the total cost to $30,000 plus. Throughout the process, there was a clear lack of transparency in pricing, poor project management, and a failure to set realistic expectations. Costs continued to rise without adequate explanation or justification, leaving us feeling misled and frustrated. Even more concerning was the quality and completeness of the work, which ultimately did not meet acceptable standards and required further intervention at our own expense. The one leading the project had no business in doing so. She was consistently rude, unprofessional, and showed a clear lack of understanding of what she was doing. After numerous conversations and items missed during the quote and/or left out and then overcharges for her mistake, instead of providing guidance or solutions, interactions were frustrating and unproductive, which only made an already bad situation worse. There was no competence or accountability, just further confusion and poor communication. A project of this scale should be handled with professionalism, clear communication, and accountability. Unfortunately, this experience fell far short on all fronts. What should have been a manageable replacement project turned into a prolonged, stressful, and unnecessarily expensive ordeal and anyone who has viewed our replacement their jaws have dropped. It's embarrassing to say the least. I will leave you with this, the owner Jim, who was wonderful and who we spoke to (finally towards the end) offered to tear it down and replace after all was said and done, but unfortunately, he was getting ready to retire and he had nothing to do with the initial scope and project and were afraid it might be even worse so we chose to go with another contractor. For him to say that - - you know it's bad... I would like to start all over and never use them but obviously that is not an option at this point. I would strongly urge others to please proceed with caution and ensure all details are in writing, timelines, and costs are explicitly outlined and adhered to before committing.

Bad project management, took multiple visits after project was "complete" for them to fix issues…read morethat should been fixed. Project also went over original quote due to items they didn't check before starting.