I have wanted to purchase a stressless recliner for several years. Finally, my husband said, "Just…read morego buy one. You deserve it." So, I did! I love my chair and can honestly say that my sciatica and bursitis is much improved since using it! I also purchased a two-seat couch to match. I absolutely love the quality, color, and style of all their products. The service, provided to my husband and I while making our selections, was fantastic! They were kind and courteous, pointed our features we might have missed seeing and then graciously waited for us to make our decisions. The service, Diane and her husband who helped deliver our selections, was excellent. To Diane and her staff for providing a terrific shopping experience! The "cherry on top" was getting it on sale! Thank You! Sharlan G.

Friendly and caring staff for your furniture needs. They take the time to personalize your…read moreexperience and provide a great service. Prices are as good or better than NFM and delivery was free!

Got a good deal on a double bed for my son. ~$600 for mattress, box, frame and delivery. Seemed…read morelike a deal to me. Guy was really nice, fast and professional. Felt good to support a local business, not a big box chain.

Stopped in "just looking" for a bed but walked away with exactly what Kevin was looking for thanks…read moreto Cliff. He approached us a soon as we walked in, asked the right questions ( size firmness and price range) and proceeded to show us all the options available. Cliff could not have done more for this customer, thanks to Cliff we walked away with exactly what we required at the price point within Kevin's budget. So glad we stopped here, not much to look at from the outside but well worth it! And, expect delivery tomorrow! Thanks, Cliff for your effort

I received a couple offers and a free reward in the mail recently with me being in the area I…read moredecided to check out the new Disney princess scents, and see if they had any of my favorites in stock. I do want to mention that I came within an hour of closing and I have never felt more welcome to take my time and look around. Amber did a great job of telling me about all the bogo deals, new scents and did her best to help me find something similar to Leaves" since it's a seasonal scent): The display at this store is unmatched! From the Fairytale/Princess theme as soon as you walk in the door, the Men's shop, wellness corner, candle wallwallflowers and hand soaps throughout the store. Everything is well organized and easy to see. I feel like no bath & body works location is the same, could be that they're locally owned or franchised independently? Not entirely sure, but this location never disappoints or misses the mark on advertising. The coupons and free gifts definitely lure me in here, but the new scents to smell and the hunt for my favorites (if they're even in stock) always make it easy to spend an extra 30 minutes in here buying 3 to get 3 free. I see what you are doing here Bath & Body which is why I do my best to wait for the Semi-Annual sale(:

I must be the cleanest person in three counties. I shop here much more than I will ever admit to…read moreadmit to anyone. Soap, body wash, lotion... yep, I am squeaky clean. However, under the definition of Bait-and-Switch there should be a picture of this store. They have outstanding sales and they rely on volume. Lots and lots of volume. Again, I should know. I am at this store a lot. Did I say "volume"? lol. I have had to locate items myself on a few occasions. The other day they were having a Buy 3, Get 3 free. I bought three items but it came within a gift set they had thrown together in a cellophane wrapper and tied with a ribbon. The item was priced as if I purchased the three items separately. They refused, however, to allow me the BOGO. The store in Lawrence is small. It is difficult to get around sometimes because of the size. The aisles are not large and during their heavy shopping times, navigating this store is very difficult. They renovated a few years ago but, dang, they did not make this place any bigger. The service from the staff is inconsistent. I have had AMAZING service here and I have had non-existent service here. More than once I have entered the store and no one has said one word of greeting to me but they will greet the person that comes into the store next. Kinda hurts my feelings. I do not look like a sorority girl. I am not blonde, blue eyed and I don't carry a Michael Kors bag. I have noticed that those customers get more attention at times but, perhaps, it is my imagination. Other times, I am treated like the Belle of the Ball. For the most part, the customer service is great. They constantly change their product line, save for a few staples. This allows for new fragrances and items to pique your interest. The downside is that if you find a scent you love, be prepared to never find it again. I understand that from a marketing perspective but it does get frustrating. I have no problems with the products and use them everyday. The scented hand sanitizers are my favorite. The prices are good and you do get some great bargains here. Buy three and get three free? You cannot beat that price anywhere. The only thing I want from them is more consistent customer service. Otherwise, great place to get your girly on.

Very nice, helpful and knowledgeable. Kathy, the owner, helped us every step of the way and was…read morevery friendly. We also liked the fact that it is a local business and we're supporting our local economy. Will be back in following years to get our mattresses.

I have two experiences with Bed Mart…read more My first experience was in 2009 where I purchased a new mattress and headboard. The employees were helpful, though I was also put off by the trash talking that was geared towards PayLess Furniture. This experience went off without a hitch, fast delivery, fast set up of my new furniture. No problems whatsoever! I still have the mattress and headboard and they're still fantastic. My second experience was in 2011. My partner and I wished to purchase a new bed. My old mattress was great, but we wanted something even better! We dealt with one salesman who was polite, knowledgeable, friendly, and at the perfect level of being helpful without being pushy or overbearing. He knew exactly when to walk away and when to come back and chat with us again. He was great! However, we weren't ready to purchase that day because we wished to check around at other furniture places to make comparable prices and quality checklists. He gave us a short list of prices on the mattress, headboard and frame and we went on our way quite happy with the experience. We came back another time and we were fully committed to purchase everything. Sadly, the mattress we wanted was sold out, but the salesguy said they might be able to order another one. The woman who works there jumped in and said that was NOT possible and all that was left was the floor model. She then took over and wrote down a quote--the mattress was the same price as our last visit but this time it was for the floor model. I said this wasn't good enough, I expected a discount on floor models but the woman would not budge an inch. She said she paid full price for the mattress, lowered the price, and if she sold it for less than the quote she gave me she'd lose money. To add further insult to her refusal to negotiate, she also informed us the price labeled on the headboard we were interested in was wrong and it should have been $50 more expensive. I'm not sure how that's my problem, the price is clearly marked on the furniture itself so if it's wrong you shouldn't turn around and try to make me pay for your mistake. However, I doubt the labeled price has changed since my visit. If you plan to go to Bed Mart, don't speak to the older lady (the boss?) who works there. If it hadn't been for her terrible behavior--which I would describe as dirty car salesperson tactics, then we would have walked out with a new bed and headboard set. The other salesman did absolutely nothing wrong and if they work on commission then it's unfortunate that the woman cost him a sale.

Target Optical: Outsourced incompetence I took two pair of…read moreframes I already owned - one of them quite expensive for me - and both that I loved - to Target Optical to have a new prescription inserted. I was called that "Both frames were returned, and they couldn't put the lenses into the frames. One of the screws was hard to replace." They offered to "give me a frame out of their store" - which I already knew I wouldn't like - but would allow them to keep the $700+ for the lenses. To my surprise, when I picked up the frames, they had been rendered unrepairable and unusable- the screws on BOTH sides of the expensive frames had been destroyed, and attempts at replacing them resulted in the disfigured photos below. I grabbed the frames and left - I don't even know if they had the lenses that had been in the frames - but, of course, it wouldn't matter as the frames are no longer usable. I highly recommend you do not use Target for lense replacements, give this level of technical incompetence.

order cappuccino hot. received a 1/3 cup of foam and no taste but touch of coffee touch of cream?…read more awful. the barista was very chatty with staff. lack focus on order

Going to Amy's is a special treat I give myself every week or two. I just moved and her place has…read morebeen a treasure chest of surprise finds to fine tune my style. It's not a thrift store but the prices are good and fair for quality second hand things. She has some new merchandise too. I've recently bought five pieces of furniture from her and today I'm dropping in hoping to find a couple of fall accent pieces. Can't wait!

It's a small store, but there were some very nice pieces that were reasonably priced. I'd like to…read morego back after my home built.

Excellent staff, very friendly, helpful people. I got some really good deals on Milwaukee tools…read moretoday.

Amazing staff!! Ian was so incredibly friendly. He helped my grandma find the flooring she needed…read moreand was so patient with her the whole time!!

Customer service is awful. I went on a weekday when it was not at all busy. I needed a computer and…read moreaccessories for my dad, who I was visiting from out of town. I stood in front of a sales person for about 5 minutes who was at a computer. No, "I'll be right with you." No eye contact. No nothing. Completely ignored. Other sales people were chatting with each other but offering no assistance. I sat in the parking lot and ordered all the things I needed off Amazon. And while I'm not happy with Amazon these days and would rather avoid using the service, It was so much easier to purchase through them to avoid the frustration of poor customer service.

My name is Tom King, 69 years old, from Lawrence, KS. I have purchased all my electronics from Best…read moreBuy since the mid-1980s. On Friday, April 25, I went to the store at 2020 W. 31st Street in Lawrence to buy a new phone. Johnathan was my salesperson. I needed an unlocked phone, Verizon-compatible. I'm a senior on a tight budget and he recommended a BLU G54 128GB for $119.99. I also purchased a one-year warranty for $29.99, and paid $39.99 for the data transfer from my 11-year old Motorola phone, also purchased at Best Buy. The total sale was $207.73. Johnathan transferred the SIM card to the new phone. The data transfer took 3.5 hours but I was still unable to connect to Verizon for service. I went to the BLU website that evening to verify that the G54 is compatible with Verizon, ATT, T-Mobile, Cricket and others. The BLU website confirmed that. The carrier specs on the G54 page on your website omit Verizon but include ATT. I was very clear with Johnathan that I was a Verizon customer and he assured me that the BLU G54 was Verizon-compatible. I returned the next day and talked with Zac. Very helpful and knowledgeable. He contacted a Verizon technician who verified that my account was in good standing, and that he recognized the device but couldn't connect me to service. Zac tried several possible solutions without result, eventually concluding the phone might be a dud. He replaced the phone, transferred the SIM and the data, but the result was the same. Zac advised me to go to the Verizon store. At the Verizon store, they told me the phone was an unsupported device. They tried two different SIM cards without resolution. The next morning I went to ATT, my Internet carrier. After another hour of trouble-shooting, they too found that the G54 was an unsupported device. As I had been without a phone for four days, I purchased an ATT phone and am now able to call and text. This morning, April 28, I went back to Best Buy to return the BLU G54. I dealt with Jared, the manager. He insisted the phone was compatible with Verizon and ATT when it clearly wasn't. His talk was accusing. He first tried to refund me $163.99 against the original sale of $207.73. When I disputed the restocking fee, he said, "My salespeople spent a lot of time on you and those guys don't work for free." This statement was witnessed by an employee in training. He also told me not to "try to avoid the restocking fee" in the future. After more grumbling, he refunded the full amount. The refund has yet to be deposited in my account. I've been a loyal Best Buy customer for over 40 years. I was planning to replace my MacBook Pro with a new Air this month, but after my encounter with Jared, I'll buy direct from Apple for the first time. I'm glad to see that Best Buy is doing so well that it can afford to discard lifelong customers. You sold me a phone based on compatibility with major carriers, particularly Verizon. Both Verizon and ATT declared the phone incompatible. Isn't that fraud?