I go to a lot of these types of places and they are all the same, so far, from what I have seen…read more I'm usually at these various living facilities anywhere from 3:00 to 5 hours and will I like how small this one is with two small houses for probably no more than a dozen residents if that in each house, there are zero engagement. I've been there from morning to afternoon and afternoon to evening and there's no engagement with the staff and the residents Beyond giving them food and very very occasionally bouncing a ball with them. There's no activities, art projects, exercise, just nothing at all. They have a TV on and that is literally it the entire day. The TV usually is at a volume that no one can even hear which is bizarre, since I have perfect hearing and all of the residents probably have to use hearing aids or can't hear it all. What they usually have on would be suitable for grade school children. It's just really strange. Living facilities are immensely expensive and no insurance covers it, so if I was ever going to put a family member in a place like this, they better be engaging the residents, interacting with them at least on an hourly basis, and doing more than just meal prep and getting them to and from the bathroom or their bedrooms. The staff are nice, though the majority are far too young. They seem to hire 18 to maybe 22-year-olds on average which is just strange. I guess cuz they can get away with paying them less? Not really sure.

Our mother recently passed after spending 3 years in assisted living and 7 months in memory care…read more Due to her dementia she wasn't always easy to care for but the staff were wonderful. In my opinion it takes a special kind of person to be a caregiver and we were blessed to get to know many of them in that time. I can't thank them enough for the compassionate care they gave to her, my sister and myself in her final days, their deep concern went way beyond expectations.

This is a beautiful facility and looks good on paper. I could not get past the energy of the lady…read moreBrenda who runs this facility. This is very important to me. Having a parent at this facility will require a partnership in caring for and supporting my parent's needs and this woman is the dealbreaker in choosing this facility. I found her to be arrogant and patronizing with a condescending nature. She was not able to answer direct questions regarding care I was inquiring about. I question what her background and education are and if she is qualified to run a facility like this. We ended up going with another option this year. I thought I'd leave feedback for others.

They took excellent care of my mother. They had fun activities every day. The staff is friendly and…read moreattentive. They kept me informed of anything my mother might need while there. We were very happy with the care they provided.

Our "2nd Mom" whom we affectionately called Mama O because her name is Odette was served…read moreexceptionally well in her almost last month of life. We moved Mama O because we learned at Marbella Assisted Living the Med Techs were not allowed to crush her pain medication when she could no longer swallow a pill. Also her ears were badly impacted with wax and being bed bound we were unable to take her to the Ear, Nose and Throat specialist. Marbella wouldn't bring in anyone to clean the earwax out so Mama O could hear better. By the second day Roseleaf Gradens had brought in a person to clean out Mama O's ears. Roseleaf Gardens also gave us a price per month substantially lower than Marbella for the same level of service with a private room. We learned had we moved Mama O in December of 2025 to Roseleaf Gardens from Marbella we could have saved $17,500.00 in costs. Mariah, Amanda, Veronica, Amber, Gabreille, Jesus and Lindsey were all exceptional. I highly recommend Roseleaf Gardens.

This time in life has to be the hardest time. Placing a loved one in care when they are at lifes'…read moreend is stressful and full of emotion. Kelly at Roseleaf is a caring, wonderful person. She is the person you would want looking after your loved one. If only she were the one looking after your family member. Like most care centers, they are understaffed. Residents wander around the facility. They enter other's rooms and go through their things. They get into arguements and sometimes get physical. There are not enough people there to appropriately manage the 'residents'. Many visits of mine included redirecting other residents out of my loved ones' room. Pressing the call button doesn't get you anyone to the room. DESPERATELY understaffed. My father was on hospice from Day 1 at this facility. That meant that Roseleaf provided very little care and relied upon Butte Home Health to take care of all the dirty work. Butte Home Health is not set up to be on site for all needs. My father most often was crusty eyed, never left his bed and didn't eat his meals. He had a colostomy bag and he would tear it off making a big mess. The business end of the business is not efficient. They are quite quick to require you to pay them for services - as a business should - but when they owe funds back to you after your loved ones' death - get ready to wait for many, many weeks. Excuses about people being away from their desk, let me look into this, our accounting department is in another state . . . and no one calls you back. Be sure to ask for paper documentation and receipts for all monies paid. You will need this to try and twist their arms to get your money back. It has now been over 6 months post death and I've yet to receive my refund for overpayment for care. They don't return calls. They don't respond to email. BEWARE!

It is hard to write this because not all of our experience with Prestige, which later became…read moreMarbella Assisted living was negative. Many good people work there and gave our Mom loving care. It is upper management and the owners that are the exception. During Mom's very last month of life our beloved Mom deserved the highest level of comfort and compassion. Sadly, a heavy corporate shift towards maximizing profit completely stripped away that dignity. I cannot give a positive recommendation for Marbella Assisted Living for the following reasons. We experienced this focus on the bottom line firsthand. In an effort to save money, we moved Mom from her one-bedroom unit into a smaller studio space. Within a very short time, corporate management raised the rent on the studio, erasing the cost savings gained in the downsizing. We were forced to move Mom during her final days because of Marbella's inflexible rules. Hospice advised us Mom would reached the point where she could no longer swallow pills. We were shocked to learn that Marbella's Medical Technicians were not allowed to crush Mom's pain medication for relief and ease of swallowing. Furthermore, Mom was bedbound and isolated by severely impacted earwax in her ears that prevented her from hearing us. Marbella refused to bring in an outside specialist to clear the wax so she could hear us. By finally moving her to a facility that prioritized her comfort over corporate earnings, we discovered we would have saved a staggering $17,500.00 had we moved Mom out of Marbella in December of 2025 when they raised the monthly cost to $9,500 per month. The new facility we moved Mom to, Roseleaf Gardens Assisted Living, had her ears cleaned on day two she was there and their Med Techs would crush her pain medication. Roseleaf Gardens in Chico proved that seniors can get far better, more adaptable care without the excessive financial burden. Please look to Roseleaf Gardens Assisted Living if you want flexible, truly compassionate care for your loved ones. The above is shared out of a desire for your loved one and family not to experience what we experienced at Marbella Assisted Living.

From the owner: At our Assisted Living and Memory Care community, we prioritize health and wellness by offering…read moreamenities and services designed to help residents live their best lives. Our dedicated team members and experienced associates are always ready to provide the support needed to enhance the quality of life for you or your loved one as they age.

My grandmother lives here, and one of the things she talks about most is all the fun activities she…read moregets to participate in. A huge part of that is thanks to Mary, the Activity Director. She does an amazing job creating engaging activities, social events, and opportunities for residents to stay active, connected, and involved. Every time I talk to my grandma, she has a new story about something fun she did, a new friend she made, or an activity she attended. It's clear that Mary truly cares about the residents and works hard to make their days enjoyable and meaningful. Thank you, Mary, for bringing so much joy and energy to the community. It makes such a difference for the residents and their families!

This isn't the first time this has happened, when you place a lunch order to pick up at a certain…read moretime. Today I'm here waiting for an order that was placed at 11am. I am still waiting. To have to wait here for over 30 minutes is absolutely ridiculous. The amount of money that is paid to live here and you can't even get your food on time. Do Better!

Most of management doesn't have the qualifications to keep the place running in the rightful…read moreposition. Mean-girl environment, which makes it very drama-filled. Very few staff who actually care fully about the residents and how they are treated. Others are just a perfect example of being abusive with their power. Management simply does not care to keep their good staff to keep things running smoothly, only care about making sure they have power there, makes if very unfortunate. Do not recommend a Roseleaf in Chico for your loved ones.

DO NOT PERFORM AT WIND CHIME IF YOU ARE A MUSICIAN…read more I am a pianist here in Chico and play at multiple retirement homes monthly and they are all excellent, except for Wind Chime. They told me today after my second performance with them that they "never received my invoice" from my performance on November 3rd, 2024 even though I have email proof that I sent it and that it was received. Now my payment will be delayed another month making it two months total if not longer that I will receive payment after performing on November 3rd, 2024. A fellow pianist I know in Chico has still not received multiple payments from Wind Chime dating back months and other musicians have dealt with this as well. Do not bring your business to Wind Chime as a musician or performer. They do not respect you or your time and they do not pay you when they say they will. Go to any other retirement home in Chico but them.

We treat our elderly horribly in this country. Woke California is no exception. In fact, currently,…read morecriminals have more rights and receive better care than our elderly. This place is absolutely abhorrent. My father-in-law suffered his last three weeks of life here. The staff was at best, indifferent. They were unqualified, and he couldn't even receive proper medication because the company is worried the staff will steal the drugs. So its their policy to keep no liquid pain medicine. This is all a trickle down effect that begins with a terrible system that is in place in California. No one is required to work and those that do are not required to be competent. Horrible employees are impossible to fire. If you disagree with this post, great. Hopefully you won't live long enough to find yourself in a place like this.

My wife and I were in the hospital for many hours while Camille shopped and went to a Memorial Day…read moreparty instead of being with my wife when she needed her. The patient care was so bad we decided not to use a midwife ever again.

Camille has been my midwife for 24 years. She is the most gentle, easy to talk to, knowledgeable…read moreand kind doctor I have ever been to. She was amazing with the birth of my two children, always positive, always concerned and very caring. Now that my girls are all grown up, they go to Camille as well. She's the best!!

So, we were one of the families affected by Enloe Hospice's closure. It was upsetting, because we…read moreadored the staff and care we got from Enloe Hospice. Many, however, transferred to Butte Home Health so the transition has been good. The RN is the most important and crucial, right? We met Pamela for her first visit and it only took minutes to be comfortable again. She is the personification of excellence, and I feel my wife has a concierge doctor/nurse when she is here and an advocate for her health. Today, Butte authorized a portable oxygen machine so that we have some additional options to go out and about. From medication organization and ordering to specific needs, we have appreciated each person, from Shannon, the social worker, to Theresa in PT, Chaplain Hugh, we feel so lucky. If this review can help others, then it is worth the time to have done it. All companies will have similar manuals, but it will always be the people and the human touch that determines their effectiveness. Butte Home Health deserves a huge thank you.

I'd give BHHH a 10/5 rating if it were possible! This extraordinary group of professionals are the…read moremost knowledgeable, caring, considerate and compassionate people I have ever encountered. They took great care of my mom during her final days. Shannon, Angela, Michelle, Anastasia Keith (and Keith's son who popped in) treated her like a person although mom was incoherent. Carmel was amazing with her after she passed while getting her ready for transport. She spoke to her as if she was still with us, telling mom each step she was taking and keeping her dignity as she prepared her for her trip. I was impressed with the compassion each staff member had for the family as well as the patient. They asked what they could do for us as individuals. I also was touched with the fact that if the staff was at the facility checking on other patients, they took the time to stop and check on mom and the family. I had no idea that BHHH has so many resources to offer families who are going through the passing process. I highly recommend their services to anyone in need. Thank you so much BHHH.